UNIT 2

As a manager, Pablo is taking steps to correct a problem that is affecting thebusiness's productivity. Which of the following types of control is Pablousing?MULTIPLE CHOICE a.Contingency b.Preliminary c.Rework d.Functional

c.Rework

Which of the following is a primary staffing consideration when a managerdecides to hire a new employee?MULTIPLE CHOICE a.Communication methods b.Investment goals c.Necessary skills d.Reimbursement procedures

c.Necessary skills

Which of the following examples best illustrates the creative aspect ofdirecting?MULTIPLE CHOICE a. A manager instructsemployees to develop a newwebsite. b. A supervisor tries todetermine why his employees aren't getting along. c. A CEO directs a manager,who directs lower levelemployees. d. A supervisor spends timegetting to know eachemployee individually.

a. A manager instructsemployees to develop a newwebsite

Which factor could legitimately be used as the basis for prioritizing workresponsibilities?MULTIPLE CHOICE a.Importance of the work b.Number of people required toget the work done c.Preference for one job overanother d.Skills needed to do the work

a.Importance of the work

Why is directing an important management function in business?MULTIPLE CHOICE a.It helps clarify the employee's role in the business. b.It helps the business setorganizational goals. c.It is responsible fordeveloping positiverelationships amongcoworkers. d.It is responsible for creatingthe business's vision and purpose.

a.It helps clarify the employee's role in the business.

A company posts checklists near equipment to help employees follow theproper guidelines when operating machinery. This is a form of __________control.MULTIPLE CHOICE a.feedforward b.constructive c.utility d.response

a.feedforward

Which phrase summarizes the overall purpose of employee orientation?MULTIPLE CHOICE a."What you don't know won'thurt you." b."Starting off on the right foot." c."Walking down the wrongpath." d."Been there; done that."

b."Starting off on the right foot."

Which of the following is a benefit to businesses of orienting newemployees?MULTIPLE CHOICE a.Increases profit b.Reduces turnover c.Provides information d.Eliminates training

b.Reduces turnover

A primary activity of the directing function of management is:MULTIPLE CHOICE a.identifying skills. b.initiating action. c.evaluating performance. d.establishing authority.

b.initiating action.

One activity associated with the directing function of management is:MULTIPLE CHOICE a.establishing goals. b.instructing employees c.determining tasks d.interviewing applicants.

b.instructing employees

Why is leadership an important aspect of directing?MULTIPLE CHOICE a. Leadership and directinginclude the same activities and traits. b. Employees need lesssuper vision when managers demonstrate leadership. c. Employees follow direction when they respect managers as leaders. d.Leadership improvesmanagers' ability to provideclear instructions.

c. Employees follow direction when they respect managers as leaders.

A well-prepared new employee orientation program should:MULTIPLE CHOICE a.outline the employer'sspecific financial goals. b.verify the new employees' job qualifications. c.communicate the employer's philosophy and expectations. d.set aside time to negotiatethe employees' salary requirements.

c.communicate the employer's philosophy and expectations.

One of the purposes of providing orientation for new employees is to:MULTIPLE CHOICE a.assess the employees' jobprogress. b.fulfill governmentrequirements. c.get the employees off to a good start. d.assign the employees toappropriate jobs.

c.get the employees off to a good start.

Most businesses provide employee orientation as soon as new employees report for work because:MULTIPLE CHOICE a.employees can learn everything in the beginning. b.orientation focuses onspecific job tasks. c.that is when employees are anxious to learn. d.employees cannot work untilthey have been oriented.

c.that is when employees areanxious to learn.

Which of the following is an example of an activity associated with thedirecting function of management? a.Carmen recommendschanges to increase outputson the production line. b.Pedro interviews severalapplicants for an openposition in the financedepartment c.A manager coordinates thetasks of a cross-functionalwork team. d.A manager disciplines an employee for inappropriate behavior in the workplace.

d.A manager disciplines an employee for inappropriate behavior in the workplace.

What are the three primary characteristics of an effective control system in abusiness?MULTIPLE CHOICE a.Rigid, economical, and reactionary b.Responsive, flexible, and transferable c.Relevant, intangible, and rigid d.Suitable, understandable,and timely

d.Suitable, understandable,and timely

Which task in the staffing process ensures that employees areknowledgeable and productive? MULTIPLE CHOICE a.Recruiting b.Determining need c.Developing compensation plans d.Training and developing

d.Training and developing

A manager's team consistently hits sales targets and exceeds profit goals.The manager knows that s/he is a good director by examining:MULTIPLE CHOICEtime a.standards. b.quality standards. c.employee turnover. d.quantity standards.

d.quantity standards.

Businesses often ask a new employee's coworkers to help __________ thenew employee. a.question b.supervise c.test d.train

d.train