Unit 2.01: Intrapersonal and Interpersonal skills

criteria

A defining characteristics

rapport

A relationship of mutual understanding or trust and agreement between people

Mixed messages

A set of statements that seem to say first one thing and then a different or opposite thing

Paraphrasing

Active Listening Principle used to show you are listening and understanding what is being said; Check the meaning and your interpretation; Restate basic ideas and facts.

Physical Attention

Active Listening principle used to face the person who is talking; Notice the speaker's body language; does it match what he/she is saying? Can you match the speaker's body language? Try not to do anything else while you are listening.

Clarifying

Active Listening principle used to help clarify what is said; Get more information; Help the speaker see other points of view; Use a tone of voice that conveys interest; Ask open-ended questions, as opposed to yes/no questions, to elicit more information.

Encouraging

Active Listening principle used to show interest by saying - "Can you tell me more about that?" - "Really?" - "Is that so?"

Reflecting

Active Listening principle used to show that you understand how the person feels; Help the person evaluate his or her feelings after hearing them expressed by someone else.

communication barriers

Anything that interferes with effective communication

beliefs

Convictions individuals hold, without proof or evidence

Values

Ideas one regards highly

active listening

Listening with purpose and asking feedback questions for clarification

resources

People, places, or things you can use to reach your goals

receiver

Person receiving the message in verbal communication

Sender

Person sending the message in verbal communication

The Communication Process

Process that includes a sender, receiver, message content, message channel and context/feedback.

Jargon

Special words or expressions that are used by a particular profession or group and are difficult for others to understand

Intrapersonal skills

The ability to know, understand and manage your own emotions.

Personality

The combination of characteristics or qualities that form an individual's distinctive character.

Self-Reflection

The meditation or serious thought about one's character, actions, and motives.

values clarification

The process that allows individuals to become fully conscious of their values so they can be more self-directed and effective in achieving optimal well-being.

Interpersonal skills

The skills used by a person to interact with others properly.

Goal of communication

To convey information—and the understanding of that information—from one person or group to another person or group.

Prioritize

To designate or treat (something) as more important than other things.

YOU-messages

Type of communication that can create barriers to communication (provoke anger, hurt, embarrassment, or create feelings of worthlessness in teens) and blames the person for the situation and judges them.

I-messages

Type of communication that provides feedback safely, as they avoid put-downs, judgment or assigning blame; share feelings and concerns by building trust and respect for feelings and allowing us to accept responsibility for our own feelings.