unit 3 business essentials
What should you do if a customer is being difficult or demanding?
Continue to treat him/her with courtesy and respect.
5. Which of the following business trends affects HR management?
No reconstructing
Which of the following is a reason that the role of HR management is changing?
The workforce is younger than ever.
12. Which of the following is a purpose of an exit interview?
To gain constructive suggestions for improvement
25. Why should managers know how to do the work of the workers they supervise?
To have realistic expectations for workers
Which of the following is an example of an employee-assistance program?
Training on the use of dangerous power equipment
13. Which of the following is an on-boarding activity?
Orientation
What is a factor that affects a business's relations with its customers?
Attitude of employees
11. In what way might an HR manager be involved in employee benefits?
Collecting insurance payments from employees
14. Labor-union negotiations are part of which HR management activity?
Employee relations
What business activity involves providing information to make decisions about how to obtain funds to operate?
Financial analysis
4. Which of the following would not help salespeople create positive customer/client relations?
Ignoring objections
15. Which of the following is a trend in information management?
Increased use of outsourcing
24. A manager studies the business's previous sales statistics as well as the sales forecast before making purchasing decisions. What type of resource is the manager using?
Information
10. After a company's training needs are determined, what is the next step in training and development?
Managing employee performances
Which of the following is a compliance issue?
Performance management
9. Which of the following workplace-related safety and health issues would most likely be regulated by law?
Storage and disposal of chemicals
Which of the following is a true statement regarding positive customer relations?
They require planning and work.
