unit 3.1 study guide
what does SWOT stand for
Strength, Weakness, Opportunities, Threats
which two parts of SWOT are internal
Strengths, Weakness
what specific tasks are included in the Staffing function
Deciding the jobs that need to be filled, finding (recruiting) potential employees, hiring employees, training employees, promoting employees, evaluating employees
what level of management sets goals/makes decisions for the entire organization
Managers
what are the types of resources brought together during the organizing function
Money, equipment, building/space, employees
which two part of SWOT are external
Opportunities, Threats
how are standards set
Organizations goals and objectives
which type of standard would be created to increase the accuracy related to checking out a customer
Quality
which of the above action steps should be the LAST step
Revise (change) the standard
S- M- A- R- T-
S: specific, M going at least 60% up in revenue, A- can you do it, R-why, T- end time
what are the purposes of an organizational chart
Show the major work units that make up the businesses. Allow employees to identify which unit they are affiliated with and how it relates to other units and to whom they are accountable. Identifies lines of authority and formal communication within an organization.
what do the letters in SMART goals stand for
Specific, Measurable, Attainable, Realistic, Timely
what level of management is typically involved in day to day operations and works directly with non-management employees
Supervisors
what are the 3 action steps an organization takes if standards are not met
Take steps to improve performance, change policies and procedures, revise (change) the standard
which type of standard would be created to reduce the amount of time it takes to check out a customer
Time
SMART goal: rewrite the goal to make it measurable and time-bound a. "We will increase customer satisfaction."
We can increase customer satisfaction by getting more products to choose from in two months.