Unit 4- Principles of Management

If effective communication is equal to 100%, what fraction of that 100% is the actual content of the message itself?

7

the personal and natural development of people to explain human needs is the primary focus of the

Aryris's maturity-immaturity continuum

________ behavior is aimed at telling followers what to do and how to do it

Directive

The process of guiding the activities of organization members in appropriate directions is called controlling.

False

Which of the following is a conclusion derived from the OSU studies on leadership?

Leaders exhibit structure behavior and consideration behavior

An organization urges its managers to blend personal humility with an intense will to build long-term success of the company. Which of the following classifications is best suited to describe this leadership approach?

Level 5 leadership

Which of the following is a process theory of motivation?

Porter-Lawler Theory

WePharma, Inc., a biopharmaceutical company, develops targeted therapies for the treatment of cancer and inflammatory diseases. Mara Alarcon, the CEO of the company, insists that employees communicate only through formal channels. Despite these restrictions, she observes many informal networks within the organization. Which of the following is the most likely reason for establishment of these informal networks?

WePharma does not freely share information with its employees

________ is an explanation of motivation that emphasizes how individuals are motivated.

a process theory of motivation

The difference between needs-goal theory and Vroom's expectancy theory is that Vroom's theory

addresses the issue of motivation strength

The difference between needs-goal theory and Vroom's expectancy theory is that Vroom's theory ________.

addresses the issue of motivation strength

An individual's emotional intelligence is characterized by self-awareness, self-motivation, self-regulation, empathy for others, and ________.

adeptness in building relationships

________ is an organization culture characterized by flexibility and discretion along with an external focus.

adhocracy culture

An informal group that gains and maintains membership primarily because of a common concern members have about a specific issue is called

an interest group

Farooq works for an organization whose culture could be described as flexible and family-oriented. Farooq works for a firm with a/an ________ culture.

clan

A(n) ________ is an organization culture characterized by a strong internal focus with a high degree of flexibility and discretion.

clan culture

Lisa Lewis is the leader of a small research team formed to study the internal operations of a company. She instructs the team members on how to collect and analyze the data. Lisa is an expert on statistics and the team members are free to approach her for technical help whenever needed. She is also careful to note any inappropriate behavior that may occur in the team and takes immediate measures to guide the person concerned. Lisa can be called a(n) ________.

coaching leader

A(n) ________ is a document that reflects the core values of an organization and suggests how organization members should act in relation to them.

code of conduct

which of the following is NOT a characteristic of an effective coach?

competitiveness with team members

According to the OSU studies, the behavior that reflects friendship, mutual trust, respect, and warmth in the relationship between leader and follower is called ________.

consideration behavior

William Cooley is the manager of a professional football club. He bases his relationship with the players on aspects such as friendship, mutual trust, respect, and warmth in the relationship. Here, William is displaying a(n) ________.

consideration behavior

Leaders in organization with a hierarchy culture tend to focus on

coordination and organization

Which of the following involves a leader putting themselves in another person's shoes?

empathy

Margie's focus as a leader is on her employees as people. Margie could then be said to be an ________- centered leader.

employee

Margie's focus as a leader is on her employees as people. Margie could then be said to be an ________-centered leader.

employee

A manager makes sure the job gets done whereas a leader cares about and focuses on the people who do the job.

false

As used in management-related discussions, a group is simply a gathering of people.

false

Organization culture is established by a manager or the founder of the organization at the time of its creation.

false

Supportive behavior of leaders is primarily aimed at seeking suggestions from followers regarding business operations to the extent that followers are involved in making important organizational decisions.

false

Research shows that while emotional intelligence skills are fundamental for managers, most managers are promoted based on their ________ skills.

financial

Joe is trying to understand the situational side of leadership. He seems to be pretty set that his leadership style is the best style. Joe could use some training and discussion on the benefit of leader ________.

flexibility

Which of the following is a characteristic specific to an organization with a market structure?

focus on outpacing the competition

Which of the following is an example of an extrinsic reward?

getting a salary increment

The central theme of leadership is ________.

getting things accomplished through people

A(n) ________ culture is people-oriented.

healthy

Some employees crave a greater degree of freedom in working. These employees are most likely to have ________.

high tolerance for ambiguity

Transformational leadership ________.

inspires organizational success by affecting followers' beliefs in what an organization should be as well as their values

The process of increasing the number of operations an individual performs in a job is ________.

job enlargement

Departmental relationships can be coordinated well enough to enhance the attainment of management system objectives only through ________.

lateral communication

The head of the HR department meets the head of the production department to discuss the production team's staffing needs for the next two quarters. This is an example of ________.

lateral communication

Managers must assume an autocratic or boss-centered approach to making decisions when subordinates are characterized by ________.

low level of job experience

the most basic motivation strategy for managers is

managerial communicaion

A firm with a/an ________ culture emphasizes stability and control along with an external focus.

market

John is a new supervisor concerned with having effective communications with his employees and wants to try to minimalize the barriers that get in the way of understanding. When communicating with them, John should be aware of ________ barriers.

micro

Jane is starting a company and needs to give her employees a clear purpose of the organization. Jane needs a ________.

mission statement

________ is the inner state that causes an individual to behave in a way that ensures the accomplishment of some goal.

motivation

When executives were asked to rank essential skills employees need in their jobs ________ skills ranked as number one.

oral and written communication

When management takes steps to make sure new hires are appropriate for the firm's culture, the manager is hiring for ________/job fit.

organization

________ is a set of shared values that organization members have regarding the suctioning and existence of their organization

organization culture

________ is not established at once by a manager, but evolves slowly over time.

organization culture

_________ refers to a formal activity conducted on important organizational occasions

organizational ceremony

3M, a cell phone company, aims to maintain an organizational focus on providing better customer service. It hopes that this move will result in building strong

organizational commitment

________ is defined as the dedication of organization members to uphold the values of the organization and to make worthwhile contributions to fulfilling organizational purpose.

organizational commitment

When Joe tells his new employees stories about the company's beginnings, he is illustrating the firm's culture through the sharing of ________.

organizational myths

Which of the following is a narrative describing the adventures of a heroic individual or family significantly linked to an organization's past or present?

organizational saga

A culture embedded within a dominant culture is know as which of the following?

organizational subculture

A culture embedded within a dominant culture is known as which of the following?

organizational subculture

According to McClelland, people who have the desire to influence other people and assume responsibility for others have a high need for

power

When an individual leaves an organization to start up a company because the former did not provide room for the growth or development of his potential, Maslow's theory would predict that the individual is being motivated by ________.

self-actualization needs

A leader who places high value on helping others over self interest called a(n) ____________

servant leader

Peter is the sales manager of an insurance company. He believes his primary job is to help his subordinates perform better in order to raise company profits. He considers his personal needs, aspirations, and interests as secondary to helping his subordinates improve. Peter can be considered a(n) ________.

servant leader

according to Maslow's hierarchy of needs, a person's desire to be accepted by others is reflected by the

social need

Concerns about Maslow's Hierarchy should remind managers to look upon the hierarchy more as a/an ________ statement than as a/an ________ description of human needs.

subjective;objective

Which of the following approaches to leadership suggests successful leadership requires a unique combination of leaders, followers, and leadership circumstances?

the situational approach to leadership

Eddie Burns is the accounts manager of Avatar Inc., and a very optimistic person. He knows what he wants from his subordinates and believes that they will always do their best to get the work done. Eddie's behavior is consistent with the ________.

theory Y

which theory is a set of essentially positive assumptions about human nature?

theory Y

which of the following is an example of a nonverbal form of communication?

tone used in conference calls

Which of the following types of leadership involves leaders changing organizations through both their goals and having an impact on their followers' values?

transformational

Under which of the following leadership theories does the leader inspire organizational success by profoundly affecting followers' beliefs in what an organization should be, as well as their values, such as justice and integrity?

transformational leadership

Which of the following types of leadership involves leaders changing organizations through both their goals and having an impact on their followers' values?

transformational leadership

According to the "Track and talk about performance" step that managers take to build a high performance-yielding organization culture, all the organization members should always be thinking about their individual performance.

true

Even though an organization culture might be considered healthy, increasing a cultural focus on risk-taking or excellence in job performance might make it even healthier.

true

In reality, managers do not motivate people. Rather, they create environments in which organization members motivate themselves.

true

Moral courage is the strength to take actions that are consistent with moral beliefs despite pressures, either inside or outside of the organization, to do otherwise.

true

Most job rotation programs are ineffective as motivation strategies as people become bored with all the jobs they are rotated into

true

Organizational communication that follows the line of the organization chart is called formal organizational communication.

true

Subcultures can affect management efforts both positively and negatively.

true

The basic elements of the interpersonal communication process are the source, the encoder signal, and the decoder.

true

The more the desire to succeed in followers, the more mature they are said to be.

true

The move from a loss-centered style to a subordinate-centered stye means some loss of certainty about how problems should be solved

true

the move from a boss-centered style to a subordinate-centered style means some loss of certainty about how problems should be solved

true