Week 1 - Types of Com
A nurse is planning to document a conversation with a client who is preparing for a surgical procedure. Which of the following client information is an accurate and factual form of written communication? (Select all that apply.)
"Client states, 'I have a throbbing pain on my left foot' "Client states, 'I feel nervous about having my foot removed
Helen is checking e-mail on her phone when Chandra approaches her. Which of the following is themost appropriate statement from Chandra?
"Please follow the computer use policy of the hospital."
A nurse is using a health Related Internet blog. Which of the following is an acceptable use of this form of communication?
Access information
The nursing staff continues to communicate about the correct policy for e-mailing and text messaging. Which of the following should the nurse consider as a barrier to communication?
Changing the subject of conversation
Helen discusses with Allison the advantages and risks of electronic communication sent to the client perthe institution's policy. Which of the following types of information should the nurse avoid sending to theclient?
Confidential information
Electronic health records capture data for which of the following? (Select all that apply.)
Continuous quality improvement Utilization review Resource planning Risk management
Which of the following are characteristics of effective written communication? (Select all that apply.)
Factual Objective Accurate Concise
Allison and Helen discuss the situation of a coworker who was fired for sending client information in ane-mail. Which of the following methods of communication would be appropriate when sharing clientinformation with another nurse?
Locate the nurse manager and ask to speak to her in private.
A nurse engages in verbal communication with a client. Which of the following is reflective of the nurse's word selection?
Personal values
When Chandra warns Helen about her use of personal e-mail at work, she realizes nonverbal communication will affect how her message is received. Which of the following uses of personal space zones will strengthen Chandra's communication?
Position self within arm's distance
Which of the following should not be included when discussing components of the communication process?
Tone of voice
A nurse manager is discussing the topic of personal space as it relates to nonverbal behavior with a staff nurse. Which of the following statements by the staff nurse indicates a need for further teaching?
Use of personal space will increase the client's self-esteem.
A charge nurse is discussing with a staff nurse the establishment of credibility when providing nursing care. Which of the following statements made by the staff nurse indicates a need for further teaching?
Using sympathy will help to build credibility
A nurse is counseling a client who recently received a diagnosis of type 1 diabetes mellitus. Which of the following is a component of nonverbal communication the nurse may display? (Select all that apply.)
Vocal inflection Volume Posture Gestures
Which of the following should not be included when discussing modes of computer-mediated communication
Voice main
