Week 4 quiz

How could you use boundary systems to help address the plane maintenance issues? A.Specify strict maintenance procedures that are also explicit about what is not acceptable practice, and create a safety and compliance function at a senior level in the organisation that carries out regular safety and compliance checks. B. Incorporate safety as a central theme in the training that is offered to your maintenance staff C. Develop a system for systematically capturing and reporting near misses in order to be able to learn from them D. Incorporate "safety" in the company's value statement

A

Refer to Scenario 2 for quiz question 7. If you wanted to increase control over operations, what type of control system would be most important to upgrade in order to obtain the information you need to get a more detailed view of what is going on in each of your gyms? A. Diagnostic system B. Interactive system C. Boundary system D. Belief system

A

Refer to Scenario 2 for quiz question 9. What would be a good example of a useful interactive system measure for this company? A. Systematically keeping track of the latest trends, methods, and equipment in the industry to try and predict what clients will need or expect in the near future B. Revenue per m2 per month for each gym C. Customer satisfaction % D. An explicit limit on the maximum number of clients that can be accepted per gym, adjusted for gym size

A

Refer to Scenario 1 If the training school owned all of the training planes, what would be the best formula for monitoring and managing the cost effectiveness of your planes, assuming that maintenance costs and fuel costs cover all of your plane operating costs, and maintenance costs per plane are fixed? A. Total operating costs per plane B. Average flight hours per plane per month x (monthly fuel costs per flight hour + monthly maintenance costs per flight hour) = Total operating costs per plane C. Total fuel costs per plane + Total maintenance costs per plane = Total operating costs per plane D. Total fuel costs + Total maintenance costs = Total operating costs

B

Refer to Scenario 1 to answer quiz questions 1-5. Which of the following types of control systems would be most relevant for controlling the plane maintenance issues? A. Belief and Boundary systems B. Belief systems, Boundary systems, and Diagnostic systems C. Diagnostics systems and Belief systems D. Diagnostics systems and Interactive systems

B

Refer to Scenario 1 What could help explain the tendency for instructors to rush students through to their exams, even when the student does not feel ready? A. Instructors are rewarded for the total number of graduations under their supervision each term B. Instructors are rewarded based on the percentage of their students that pass their exam, divided by the average number of teaching hours per student C. Instructors are rewarded based on the number of students they get through the curriculum, divided by their total teaching hours in a term, regardless of whether the students pass their exam. D. None of the above

C

Refer to Scenario 1 What would be an example of a useful interactive system for this company? A. Regular reporting on any forthcoming changes to regulatory compliance criteria B. Regular reporting on any forthcoming changes in visa procedures or criteria for flight school trainees C. Regular focus groups with prospective students to track whether there are change trends in their needs, expectations, and price sensitivity in relation to pilot training D. All of the above

D

Refer to Scenario 2 for quiz question 10. If the financial incentives of your gym directors were directly tied to net profit of their gym, what would be some of the ways they could artificially bump up their number at the end of the financial year, especially if they think they are not going to be around the following year anyway? A. They could ask customers to pre-pay membership fees that actually apply to the following year for a discount B. They could indefinitely postpone replacing old equipment and gym upgrade investments C. They could artificially sign up members towards the end of the year and have them pre-pay membership fees, with a promise of cancelling their memberships and refunding their fees as soon as the new financial year starts D. All of the above

D

Refer to Scenario 2 for quiz question 8. From a financial perspective, what would be the problem with just using net profit for each gym as a basis for comparing their performance? A. Net profit per gym may be significantly skewed by the relative size of each gym, making it look as if your larger gyms are performing better even though this may not be the case B. Net profit does not tell you what profitability is as a percentage of revenue, which would be a better indicator of the relative financial performance of each gym C. Net profit as a number does not give you any indication of the cost and revenue drivers that lie behind it, which makes it difficult to control and influence performance D. All of the above

D

Refer to Scenario 2 for quiz questions 6 - 10. How could you use control systems to help prevent client injury due to negligence, which could seriously damage your reputation? A. You could use the belief system to emphasize values like "client well-being" or "client safety", or "safety" more generally. B. You could use boundary systems to clearly specify the processes that every trainer needs to follow, including what practices are explicitly forbidden, and tie serious consequences to breaking these rules C. You can use diagnostics measures not only to keep track of client injuries after they have occurred, but also begin to record and report "near misses", so you can learn from these before accidents occur. D. All of the above

D