Wk 3 - Practice: Ch. 13, Skills for Developing Others

To understand whether performance is acceptable, individuals should seek feedback from which of the following? Multiple choice question. The immediate boss or one level up Subordinates and colleagues using a single criteria A variety of sources using a variety of criteria Other individuals at the same level in the organization using a single criteria

A variety of sources using a variety of criteria

All of the following except which are part of the Rocket Model of Team Effectiveness? Multiple choice question. Talent Context Mission Buy-out

Buy-out

Select all that apply Identify the components leaders using the Rocket Model of Team Effectiveness should always start with before moving to other parts of the model when building a high-performing team. (Check all that apply.) Multiple select question. Context Power Morale Mission Talent

Context Mission Talent

Which component of the Rocket Model is most easily observed? Multiple choice question. Buy-in Context Courage Norms

Courage

What is the first step in effective delegation? Multiple choice question. Deciding what to delegate Deciding to whom to delegate Making the assignment clear Giving credit

Deciding what to delegate

Which of the following most likely allows leaders to free themselves of time-consuming chores, give followers developmental opportunities, and increase the number of tasks accomplished by the work group, team, or committee? Multiple choice question. Delegation Ollieism Centralization Grouping

Delegation

Which of the following is not a reason why delegation is important? Multiple choice question. Delegation frees time for other activities. Delegation reduces responsibility. Delegation strengthens the organization. Delegation develops followers.

Delegation reduces responsibility.

Select all that apply Identify the common reasons for avoiding delegation. Multiple select question. Delegation is risky. The job will not be done well. Delegation takes too much time. Delegation is easy. The task is undesirable.

Delegation takes too much time. Delegation is risky. The job will not be done well.

What is the first step of informal coaching? Multiple choice question. Establishing a relationship built on mutual trust and respect with a follower. Conducting a GAPS analysis. Developing an organizational mission statement and development plan. Prioritizing organizational goals and objectives.

Establishing a relationship built on mutual trust and respect with a follower.

True or false: Credibility has little impact on a leader's ability to build strong partnerships with followers. True False

False

True or false: Feedback designed to embarrass or demean an individual is appropriate in some cases. True False

False

True or false: Teams with low power have considerable decision-making authority and the equipment, time, facilities, and funds necessary to accomplish their goals. True False

False

True or false: When giving feedback, it is best to cover as much as possible at a single point in time. True False

False

Which type of feedback are followers unlikely to believe? Multiple choice question. Feedback from a credible leader Feedback that comes from a leader who is generally thought of as being competent Feedback that comes from a leader who is perceived to be trustworthy Feedback that is designed to embarrass them

Feedback that is designed to embarrass them

Which of the following is not true of delegation? Multiple choice question. Followers are always happier when their leaders frequently delegate tasks. Leaders who delegate authority more frequently often have higher-performing businesses. Leaders who delegate skillfully have more satisfied followers than workers who do not delegate well. Delegation is concerned with autonomy, responsibility, and follower development.

Followers are always happier when their leaders frequently delegate tasks.

In which part of the GAPS Analysis do you assess where you want to go? Multiple choice question. Perceptions Goals Abilities Standards

Goals

Which of the following is true? Multiple choice question. Goals should always emphasize achievements at the highest level. Easy goals are the best solution. Lofty goals are essential to the success of their achievement. Goals should be attainable and also challenging.

Goals should be attainable and also challenging.

Which of the following is true? Multiple choice question. Lofty goals are essential to the success of their achievement. Easy goals are the best solution. Goals should always emphasize achievements at the highest level. Goals should be attainable and also challenging.

Goals should be attainable and also challenging.

Which of the following is not an example of helpful feedback on a draft of a term paper? Multiple choice question. Clarify the example on page 3, paragraph 4. Good start, but needs work in a few areas. Cite an example here. This paragraph does not logically follow the preceding one.

Good start, but needs work in a few areas.

Which of the following is not likely to promote the achievement of goals? Multiple choice question. Encouraging subordinates to participate in goal setting Having a reputation of being inept or curt Ensuring that subordinates have the resources they need Rewarding those who work to achieve goals

Having a reputation of being inept or curt

It is easiest to determine whether which of the following goals has been achieved. Multiple choice question. I will lose weight steadily. I will be a better study next term. I will lose 10 pounds by March. I will do much better in school next year.

I will lose 10 pounds by March.

Which type of goal is most likely to lead to higher levels of effort and performance? Multiple choice question. I will maintain a B average next year. I will do my best next year. I will try to avoid poor grades next year. I will do better in school next year.

I will maintain a B average next year.

Which of the following could be classified as a challenging but achievable goal for most runners? Multiple choice question. Improving running times steadily through the season Winning first place in every race for a year Winning the Boston marathon Completing six Iron Man races in two months

Improving running times steadily through the season

Match the levels of individual, interpersonal, team, and organizational training (in the left column) with the associated questions (in the right column).

Individual - What do I bring to and need from the group? Interpersonal - What do you bring to and need from the group? Team - What will we do? Organization - How will we organize and create?

Which of the following is not one of the three general requirements for successful interventions at the team level? Multiple choice question. Interventions should involve subjective data whenever possible. Interventions should include research findings about how teams really work. Interventions should include a practice field. Interventions should include diagnostic, instrument based feedback.

Interventions should involve subjective data whenever possible.

Feedback should be all of the following except which? Multiple choice question. Be descriptive Avoid evaluation of behavior Stick to the facts as much as possible Involve inferences about behavior

Involve inferences about behavior

Which of the following is not true of the Rocket Model of Team Effectiveness? Multiple choice question. It is a diagnostic tool. It identifies where teams are falling short. It is atypical. It is prescriptive.

It is atypical.

In the context of leadership, which of the following is part of the third step in the coaching process? Multiple choice question. Leaders review their coachees' 360-degree feedback results. Leaders and coachees either jointly build a plan or have the coachees individually build a plan for the leaders to review. Leaders ask human resources about the educational or experience standards relevant to their coachees' career goals. Leaders conduct a GAPS analysis from their coachees' perspectives.

Leaders and coachees either jointly build a plan or have the coachees individually build a plan for the leaders to review.

Setting a common direction for the team involves which of the following components of the Rocket Model of Team Effectiveness? Multiple choice question. Norms Mission Context Power

Mission

The rules that govern how teams make decisions, conduct meetings, get work done, hold team members accountable for results, and share information refer to the _______ component of the Rocket Model of Team Effectiveness.

Norm

In which part of the GAPS Analysis do you address how others see you? Multiple choice question. Perceptions Goals Standards Abilities

Perceptions

Which of the following is best when giving feedback? Multiple choice question. Providing both positive and negative feedback Providing only negative feedback Providing only positive feedback Providing neutral feedback where possible

Providing both positive and negative feedback

Which of the following is not a reason to be flexible when giving feedback? Multiple choice question. The subordinate may not be emotionally ready to receive feedback right away. The subordinate's schedule may preclude an opportunity to provide feedback right away. Providing feedback right away could distract the subordinate from a more immediate task. Providing feedback right away could allow everyone to forget about the behavior and just move on.

Providing feedback right away could allow everyone to forget about the behavior and just move on.

_______ should focus on the problem component of the Rocket Model because they limit the potential of their teams by rarely teaching them how to win. Multiple choice question. Public- and private-sector leaders Athletic coaches and public-sector leaders Private-sector leaders and military leaders Military leaders and athletic coaches

Public- and private-sector leaders

Which component of the Rocket Model concerns the decision-making latitude and resources the team has to accomplish its goals? Multiple choice question. Latitude Context Norms Resources

Resources

Which component of the Rocket Model of Team Effectiveness describes what the team actually accomplished? Multiple choice question. Mission Buy-in Results Power

Results

Which of the following is the most important intervention for leaders trying to create a learning environment? Multiple choice question. Planning frequent executive retreats. Following the competition Adding new resources to the organization Role-modeling development

Role-modeling development

Of the following, which is the best time to give feedback? Multiple choice question. At regular monthly meetings. There is no particular time that is most appropriate. Soon after the behavior occurs. At annual performance reviews.

Soon after the behavior occurs.

In the context of an organization, which of the following are the characteristics of good feedback? (Check all that apply.) Multiple select question. Descriptive Emotional Direct Praiseful Specific

Specific Descriptive Direct

A manager determining how many people are needed to staff the store and which roles each will play is concerned with which part of the Rocket Model of Team Effectiveness? Multiple choice question. Talent Mission Norms Context

Talent

When talking about the rationale for training, which level can end in competition and apathy if issues go unresolved? Multiple choice question. Individual Team Interpersonal Organization

Team

In the context of an organization, match the components of feedback skills (in the left column) with their descriptions (in the right column).

The knowledge component - Concerns knowing when, where, and what feedback is to be given The behavioral component - Concerns how feedback actually is delivered The evaluation component - Concerns examining whether recipients actually modify their behavior accordingly after receiving it

In terms of team effectiveness, context refers to all of the following except: Multiple choice question. government regulations affecting the industry competitors and suppliers market conditions These are all part of context.

These are all part of context.

Select all that apply In the context of leadership, identify the guidelines for individuals giving feedback to be helpful. (Check all that apply.) Multiple select question. They should give feedback only about behaviors actually under the other person's control. They should solely focus on covering every single point of feedback at one time. They should avoid being specific and descriptive. They should avoid being emotional. They should be clear.

They should give feedback only about behaviors actually under the other person's control. They should avoid being emotional.

Which of the following is not a characteristic of good coaches? Multiple choice question. They take a hands-off approach and let followers find their own way. They create environments that support learning. They help followers clarify career goals. They identify and prioritize development needs.

They take a hands-off approach and let followers find their own way.

In the context of leadership, what is the primary purpose of feedback? Multiple choice question. To let loyal subordinates perform actions regardless of their legitimacy To facilitate the practice of groupthink among team members To provide others with information they can use to change their behavior To build the organizational level of the Team Leadership Model (TLM)

To provide others with information they can use to change their behavior

True or false: Compared to when either feedback or goals are used alone, performance is higher when goals are accompanied with feedback. True False

True

True or false: Despite its apparent benefits. leaders may still perceive delegation as a risky career move. True False

True

True or false: Members of high-performing teams are generally on the same page about the challenges facing the team. True False

True

When is feedback most helpful? Multiple choice question. When it focuses only on negative behaviors that should be corrected. When it is specific and points out behaviors to change. When it is phrased in a friendly way and gives general points of constructive criticism. When it is general and gives broad guidelines on areas for improvement.

When it is specific and points out behaviors to change.

Capitalizing on a coachable moment should take Multiple choice question. no more than two days an hour or two about two minutes or less about 15 minutes

about two minutes or less

Effective delegation includes all of the following except Multiple choice question. making assignments clear and specific. allowing autonomy while monitoring performance. allocating blame where it is deserve. deciding what to delegate.

allocating blame where it is deserve.

All of the following are important to setting goals except goals should be _____. Multiple choice question. attainable and challenging designed to provide feedback to personnel about their progress toward them specific and observable based on bottom-to-top commitment

based on bottom-to-top commitment

All of the following are important to setting goals except goals should be _____. Multiple choice question. based on bottom-to-top commitment specific and observable designed to provide feedback to personnel about their progress toward them attainable and challenging

based on bottom-to-top commitment

Highly effective facilitators leading interventions should Multiple choice question. help participants link their experiences to the work environment. have an understanding of the business involved. understand real-time team dynamics. be able to do all of these.

be able to do all of these.

Highly effective facilitators leading interventions should Multiple choice question. understand real-time team dynamics. help participants link their experiences to the work environment. be able to do all of these. have an understanding of the business involved.

be able to do all of these.

As part of the third step in the coaching process, leaders must _____. Multiple choice question. build a coaching plan that outlines the actions they will take to support their coachees' development review their coachees' 360-degree feedback results discuss career goals and abilities with their coachees conduct a GAPS analysis and a gaps-of-the-GAPS analysis from their coachees' perspective

build a coaching plan that outlines the actions they will take to support their coachees' development

To acquire bench-strength, employers can Multiple choice question. lift heavy weights. introduce a health club benefit. hire athletic people. buy or build talent.

buy or build talent.

A team that is seemingly in agreement on goals and rules, but then proceeds to do something different after the meeting lacks _______. Multiple choice question. organization performance group think buy-in

buy-in

Norms that are most important to the effective functioning of teams include all of the following except those involving Multiple choice question. communication meetings decision making confidentiality

confidentiality

Delegation affects the organization in all of the following ways except Multiple choice question. delegation develops individual subordinates. delegation gives subordinates more responsibilities. delegation shows that subordinates can be manipulated. delegation signals that subordinates are trusted.

delegation shows that subordinates can be manipulated.

Ensuring alignment between career and development objectives, getting feedback from multiple sources on a regular basis, and reflecting with a partner are all ways a coach _____. Multiple choice question. improves his bonus potential creates a strong organizational culture encourages a coachee to focus on his/her development gains brownie points with the boss

encourages a coachee to focus on his/her development

Ensuring alignment between career and development objectives, getting feedback from multiple sources on a regular basis, and reflecting with a partner are all ways a coach _____. Multiple choice question. improves his bonus potential encourages a coachee to focus on his/her development gains brownie points with the boss creates a strong organizational culture

encourages a coachee to focus on his/her development

The Rocket Model of Team Effectiveness is predicated on the belief that leaders need to _____. Multiple choice question. plug the Ready-now gap for critical leadership positions within their team invest in team members who are high-potential + high-performance types identify people to send to high-potential programs to accelerate their ability to assume leadership responsibilities ensure everyone has the same understanding of team context, goals, roles, rules, and other details

ensure everyone has the same understanding of team context, goals, roles, rules, and other details

Good team goals are all of the following except Multiple choice question. achievable. realistic. general. benchmarked.

general.

In a learning environment Multiple choice question. role models are redundant. personal development is a one-time event. personal development is an ongoing process. leaders are created at specific times.

personal development is an ongoing process.

Team leaders can build buy-in doing all of the following except Multiple choice question. developing a compelling team vision or purpose. involving team members in the goal, role, and rule-setting process. providing the necessary talent. having a high level of credibility.

providing the necessary talent.

The most important step in accomplishing a goal is to Multiple choice question. avoid having to revise it. maintain a big picture approach. state it right from the beginning. achieve it in a timely manner.

state it right from the beginning.

The most important step in accomplishing a goal is to Multiple choice question. maintain a big picture approach. avoid having to revise it. achieve it in a timely manner. state it right from the beginning.

state it right from the beginning.

When providing feedback Multiple choice question. use impressions where possible. stick to the facts as a general rule. include attributions if you can. try to make inferences as often as possible.

stick to the facts as a general rule.

The number of skills of people needed to achieve team results most likely refers to Blank______ in the Rocket Model of Team Effectiveness. Multiple choice question. mission buy-out talent norms

talent

Organizational goals are most likely to be achieved when Multiple choice question. there is commitment from the top. there is commitment from the bottom. there is individual commitment. there is commitment from the top and bottom.

there is commitment from the top and bottom.

One way leaders can boost courage is to _____. Multiple choice question. tell team members to "quit fighting and just get along." work with team members to decide the rules for managing team conflict completely ignore interpersonal conflict create artificial harmony and refuse to raise controversial topics in team meetings

work with team members to decide the rules for managing team conflict