Work eye hi goodbye ********

What is a "Golden Opportunity" on or off the property?

Every guest interaction. New or old guests, as well as co-workers

What is the title of the guest service program at the Apache Casino Hotel?

Eye Hi Goodbye

What is the mission statement?

I will provide exceptional service to win the loyalty of our guest

What are the core values of Apache Casino Hotel?

Integrity-Passion-Ownership-Team Spirit (IPOT)

According to the Secret Shopper, is a smile or nod considered a greeting?

No (Greeting must be spoken)

What is the most frequently missed area on the shops?

The goodbye comment

You are headed to break and a guest stops you asking for assistance. What do you do?

Make eye contact, greet the guest, find out what the guest needs, radio for assistance, wait for the assistance to come, introduce the guest, give departing comment, notify your supervisor, follow up

What is the vision statement?

Winners creating winners every day