1-4 Exam Accounting

Diagnosing performance problems in individuals, groups, and organizations, it is a leaders responsibility to?

Ensure that her or his followers understand their roles, goals, performance, standards, and the key metrics for determining success.

How many PowerPoint slides should a leader use when presenting his vision?

No more than three or four.

True or False: Leadership Includes something happening as an outcome of the interaction between a leader and followers.

True

Capabilities are comprised of abilities and _____.

skills

Which of the following were the findings of a classic study of sex roles by Schein?

- -

1. Conflicts that enhance group productivity. 2. Conflict that hinders group performance.

1. Useful 2. Counterproductive

Which leader is most likely to gain the respect of followers?

An individual whose followers have participated in the selection of the leader.

Which of the following can help a leader successfully resolve conflicts?

Anticipating the concerns of both sides.

Noncontingent Basis Group cohesiveness may suffer, followers are likely to become more dissatisfied and less apt to come to work, and they may perform at a lower level in the long term.

Contingent Basis It may help increase job satisfaction, may decrease role ambiguity and absenteeism rates, and, depending on the behaviors being punished, may improve performance.

How a team member should behave for the team to win is concerned with ____?

Core values and opporating principles

Leader assessed a team's stengths, weaknesses, and potential, he or she needs to ____?

Define where the team needs to be over the next 12-36 months.

Which of the following constitutes performance?

Expectations, Capabilities, Opportunities, Motivation.

True or False: It is not beneficial to work with the team to set future team goals or itentify changes needed for success.

False

If an employee lacks the creativity necessary to complete her job, her boss should...

Hire someone that has Creative Ability

Idea components of a leaders's vision?

Leaders should clearly define where their team needs to be over the next 12-36 months. Leaders need to clearly identify what the team is doing well, what it is not doing well, how it is performing compared to the competition, and what challenges it faces.

Which part of performance is affected when a flight attendant has no food to give to pass out to hungry passengers?

Opportunities

_____________ refers to the administration of an aversive event or the withdrawal of a positive event or stimulus, which in turn decreases the liklihood that a particular even will be repeated.

Punishment

All of the following except which can help leaders resolve motivation problems in followers?

Restructure awards and punishment so that they are not directly linked to performance levels.

All of the following except which ca help leaders resolve motivation problems in followers?

Restructure awards and punishments so that they are not directly linked to performance levels.

Which of the following are true about ideal leaders?

They must weigh the rational and emotional consequences of their actions. They should use rational techniques and emotional appeals to influence followers.

Emotional ____ is the level of enthusiasm leaders use to convey the future vision and the team's operating principles.

every

Leaders should start to consider edge when ____?

the team's picture and core values are clearly defined.

When performance suffers from lack of motivation, the first thing leaders should do is ___?

try to learn why people are unmotivated.