1. Sophia - Project Management (3) - Unit 1

Which of the following describes a program? A collection of work with well-defined results Several activities that are recurring Something that has a specific budget and end date Several projects that address the same opportunity

Several projects that address the same opportunity

In which phase of the project cycle is a project's budget estimated? a.) Phase 3 b.) Phase 4 c.) Phase 1 d.) Phase 2

c.) Phase 1

Laura always makes sure to provide clear goals, produce high-quality documents, and send regular emails to her team so they are well prepared. Which key project manager skill is Laura using? a.) Expertise b.) Analytical skills c.) Organizational skills d.) Communication skills

d.) Communication skills

Stacey's construction project failed because several stakeholders involved in the project were unable to agree on the final design of the deliverables. This is LEAST LIKELY to be considered a failure due to: problems with unforeseeable circumstances. problems with the project participants. problems with the project process. problems with communications.

problems with unforeseeable circumstances.

Jordan finalized the project timeline and the costs associated with the development of the wellness program. He assigned all of the project work to team members.Jordan is ready to start the managing phase of the project, but, first, he must go through the __________, a checkpoint where he gains the approval of the project sponsor. project gate project sales pitch project deliverables project planning process

project gate

Which of the following is an example of a project? A company manufacturing clothes IT staff performing weekly database maintenance A company designing a new automobile A business paying invoices

A company designing a new automobile

Which of the following is NOT true regarding the role of a project manager? A project manager manages the expectations of all project stakeholders. A project manager understands the need to maintain confidentiality. A project manager communicates both good and bad news to stakeholders. A project manager must have expertise relevant to the assigned project.

A project manager must have expertise relevant to the assigned project.

Hunter managed a silent auction, and extra items were added at the last minute. An hour before the start of the auction, he estimated the extra space needed to display these items and recognized he would need to arrange for more tables.Which key project manager skill did Hunter use? Communication skills Organizational skills Interpersonal skills Analytical skills

Analytical skills

Which of the following briefly describes the value a project has for an organization? Business case Project charter Stakeholder expectations Project objectives

Business case

What is the first step a project manager performs after officially beginning a project? Create a project plan. Create a scope document. Communicate the rules of project governance. Assign tasks to the project team members

Create a scope document.

Which of the following should a project manager do to prepare for the scope approval process? Invite the full project team to attend the scope approval meeting Identify as many project sponsors as possible to increase the likelihood of approval Determine the approvals that are required for sponsors to sign off on Remove conflicting stakeholder expectations from the project scope

Determine the approvals that are required for sponsors to sign off on

Which item in the scope document can be used to develop the key question "How?" Governance Deliverables Estimates Objectives

Governance

What is the first step a project manager will take when defining the project scope? Convince stakeholders to support the project. Design interview questions to ask stakeholders. Identify stakeholders. Discuss the benefits of the project with stakeholders.

Identify stakeholders.

Which of the following correctly describes the impact of a risk? Impact is the chance a risk will happen during a project. Impact is derived from documenting assumptions about the project. Impact is used to determine the methodology for a project. Impact is the effect a risk has on progress toward completion.

Impact is the effect a risk has on progress toward completion.

Elizabeth is planning a high school reunion at the city park. When researching the weather, she finds that there is a 15% chance that it will rain on the selected weekend. However, if it does rain, it will be a disaster—they will have to rent a tent to cover the seating area, they will not have any indoor space for the caterer, and their DJ will not be able to perform. What is the degree of probability and the level of impact that a rainy weekend would have? Low probability and high impact Medium probability and medium impact High probability and medium impact High probability and high impact

Low probability and high impact

Which component of SMART goals is missing from the goal "Lisa will get better at public speaking by practicing speeches on various topics and presenting a speech at the next annual conference"? Realistic Time phased Measurable Action oriented

Measurable

A small business completes a project to evaluate possible new store locations.Which of the following would be considered a tangible benefit of a move? Safer environment for customers and employees Better relationships with vendors More prestigious neighborhood image More square footage for inventory storage

More square footage for inventory storage

A company wants to improve collaboration between business departments.What type of project does this represent? People Product Service Technology

People

Which of the following is an expectation that relates to the overall impact the project deliverables will have once the project is implemented? Project operation expectation Process expectation Project benefit expectation Project outcome expectation

Project benefit expectation

Which of the following stakeholders is assigned the specific tasks needed to meet deliverables? Key decision-maker Project team member Project sponsor Project manager

Project team member

Which of the following is true about project methodologies? The phase-based methodology allows for frequent adaptations. The iterative methodology involves a more traditional approach. The phase-based project methodology goes through phases sequentially. The iterative methodology works better with an easily defined project.

The phase-based project methodology goes through phases sequentially.

Mila managed a project to develop a website for a restaurant.Which description below is an assumption, as opposed to a requirement? The restaurant owner needs the head chef to include a professional bio. The restaurant owner wants customers to make reservations via telephone. The restaurant owner thought customers would prefer using a website over a mobile app. The restaurant owner wants a professional photographer to take pictures of his signature dishes.

The restaurant owner thought customers would prefer using a website over a mobile app.

Pedro had to keep the large trees from the nursery watered for 3 days when the landscape crew rescheduled the date when they could help him plant them.Which of the triple constraints was impacted? Cost Time Quality Scope

Time

Project manager Caedan estimated the number of days it would take to paint lines and erect bleachers in the open space of his town's park to create soccer fields for a new youth soccer league.Which of these types of estimates did Caedan make? Resource Technology Cost Time

Time

Which of these occurs during Phase 1 of the project life cycle? Working with stakeholders to define the purpose of the project Assigning work to project team members Communicating the status of project work to stakeholders Reviewing the deliverables created by the project

Working with stakeholders to define the purpose of the project

Which of the following is an example of an intangible benefit? a.) An increase in employee engagement b.) An increase in product sales c.) An increase in customer retention rates d.) A decrease in the number of product returns

a.) An increase in employee engagement

Which of the following characteristics of a project corresponds to phase-based methodology? a.) At his first meeting with the drug awareness program committee, the principal shared the project plan the committee must follow. b.) Monthly input from the parents of students changes aspects of the drug awareness program. c.) The superintendent asks the principal to adjust the project scope based on a review made by the school board. d.) The project requirements are approved by the school board and can be changed any time with a vote.

a.) At his first meeting with the drug awareness program committee, the principal shared the project plan the committee must follow.

Which of the following would be considered a process expectation? a.) Friends from out of town expect to reconnect with each other at the birthday party. b.) Luke expects that there will be moderate traffic on the day of the birthday party. c) Elizabeth expects a photographer to capture photos at the birthday party. d.) Heath expects weekly updates from Elizabeth about the birthday party planning.

a.) Friends from out of town expect to reconnect with each other at the birthday party.

Which of the following is an example of a tangible benefit? a.) Lowered production costs b.) Better decision-making c.) Improved employee morale d.) Enhanced company image

a.) Lowered production costs

Which of the following is considered a resource estimate? a.) Requiring a person on staff with the skills to create effective flyers and posters b.) Planning a training period for team members to learn how to use the new equipment c.) Paying a contractor who has an hourly wage of $32 d.) Designing new tip sheets

a.) Requiring a person on staff with the skills to create effective flyers and posters

Which of the following project scope components is Blake addressing when he asks what problems could negatively impact the housing project? a.) Risks b.) Deliverables c.) Business case d.) Objective

a.) Risks

Which of the following actions that can cause a project to fail can be attributed to a problem with unforeseeable circumstances? a.) The DJ for the school dance became ill with the stomach flu and had to cancel last minute. b.) Grace made all of the decisions without listening to any input from Jocelyn. c.) Ryan and Aaron made duplicate purchases of souvenirs. d.) Theresa realized that she'd never told her team members what their roles were.

a.) The DJ for the school dance became ill with the stomach flu and had to cancel last minute.

Which of the following characteristics of a project corresponds to iterative methodology? a.) The project requirements may change after gaining parent and student input. b.) The superintendent wants to approve any changes to the project plan. c.) The principal continuously refers to a project plan as he works through each segment of the project. d.) The school board requires a project scope and firm budget.

a.) The project requirements may change after gaining parent and student input.

Consider the following goal:Peterson Software wants to acquire four new clients within 3 months to expand its business and increase its revenue.Select the phrase below that, if added, would make it a SMART goal. a.) "According to recent reports" b.) "By networking with local businesses" c.) "To grow its customer base" d.) "Due to the request of the CEO"

b.) "By networking with local businesses"

Consider the following goal: Horton Foods will replace all current plastic bags to support environmental improvement efforts at all 37 stores in Florida.Select the phrase below that, if added, would make it a SMART goal. a.) "To raise environmental awareness" b.) "By the end of this year" c.) "For our loyal customers" d.) "According to policy changes"

b.) "By the end of this year"

Consider the following goal:In the next 6 months, Iowa school districts will reduce bullying incidents by providing techniques to identify and handle bullying.Select the phrase below that, if added, would make it a SMART goal. a.) "For school staff and students" b.) "In 85% of schools within the state" c.) "Based on state regulations" d.) "To completely eliminate bullying incidents"

b.) "In 85% of schools within the state"

Which of the following is an example of an intangible benefit? a.) An increase in sales b.) An improvement in brand reputation c.) A decrease in employee turnover d.) A decrease in employee time spent on tasks

b.) An improvement in brand reputation

Which of the following is always part of gathering stakeholder expectations? a.) Using only in-person interviews to collect data b.) Determining whether you will use qualitative or quantitative data c.) Allowing contradiction in the documentation of expectations if different stakeholders say different things d.) Ensuring that all stakeholders respond to the same set of questions

b.) Determining whether you will use qualitative or quantitative data

Which of the following activities would be considered an operation? a.) Updating a classroom into a computer lab b.) Preparing agendas for monthly faculty meetings c.) Converting the empty area of a schoolyard into a new playground d.) Organizing a fundraiser for new science textbooks

b.) Preparing agendas for monthly faculty meetings

Kathy is planning a charity event at her school. She makes a list of project deliverables that provide the experience that everyone is expecting.Which of the following is a tangible project deliverable? a.) A lawn large enough to accommodate games b.) Printed copies of directions to the event c.) Music that encourages dancing d.) A permit to hold the event

b.) Printed copies of directions to the event

Which of the following is considered a cost estimate? a.) The DJ's playlist should be finalized by around mid-August. b.) The hotel provided a quote for reserving a block of rooms for guests. c.) Three to four family members are needed to drive others to and from the park. d.) The park location should be reserved at least 2 months prior to the event.

b.) The hotel provided a quote for reserving a block of rooms for guests.

Which of the following is an example of a change in the scope constraint? a.) A key decision-maker asks for the project to be completed earlier than planned. b.) The project sponsor asks the project manager to add additional materials. c.) The project sponsor asks the project manager to spend less money on materials. d.) A key decision-maker decides that the project will need additional time.

b.) The project sponsor asks the project manager to add additional materials.

Dream Homes designs custom homes for clients.This activity would be considered a __________ project. a.) technology b.) products and services c.) people d.) process

b.) products and services

Which of the following project scope components is Kevin addressing when he considers how he will manage the project in order to achieve the expected results? a.) Business case b.) Project deliverable c.) Governance d.) Risks

c.) Governance

One of Mary's employees, Shira, obtained a new job and gave her 2 weeks' notice. Shira was responsible for updating the company website with information on a new policy. Mary gave Shira's responsibilities to another employee in the marketing department who had similar knowledge and skills.What is the probability of this risk occurring, and what is the impact on the project? a.) Medium probability and low impact b.) High probability and high impact c.) High probability and low impact d.) Low probability and medium impact

c.) High probability and low impact

Which of the following would be considered a project benefit expectation? a.) At the upcoming family reunion, family members expect to play lawn games. b.) Jack expects that many family members will arrive late for the family reunion. c.) If this reunion goes well, Laura expects family members to feel more excited about future reunions. d.) As part of reunion planning, Aunt Marlene expects regular updates from Jon and his siblings.

c.) If this reunion goes well, Laura expects family members to feel more excited about future reunions.

Which of the following would be considered a project outcome expectation? a.) Sarah expects board members will feel more enthusiastic about future charity events. b.) David expects an update from Rachel at least once a week. c.) Kayla expects to raise at least $1,000 at the charity event. d.) Eric expects that a few coworkers will arrive late for the charity event.

c.) Kayla expects to raise at least $1,000 at the charity event.

The company logo on the first batch of purses produced was upside down. A representative from the bag production company said they are confident they can supply a new set of bags with a correctly placed logo and are working extra hours to meet the deadline.What is the probability of this mistake occurring again, and what will be the impact on the project if it does? a.) High probability and medium impact b.) Medium probability and low impact c.) Low probability and high impact d.) Medium probability and high impact

c.) Low probability and high impact

The employees and management of Horton Foods are currently at odds over labor issues. There is a fifty-fifty chance that the employees will strike and stop production work if their requests are not met. The strike will significantly delay the production of bags for Horton Foods, and the bags will not be delivered to stores in time for the program to begin.What is the probability of this risk occurring, and what is the impact on the project? a.) High probability and low impact b.) Low probability and medium impact c.) Medium probability and high impact d.) Medium probability and low impact

c.) Medium probability and high impact

Which of the following activities would be considered a project? a.) Scheduling benchmark tests for each grading period b.) Maintaining student attendance records c.) Organizing an all-staff event to introduce a new principal d.) Enrolling and registering new students

c.) Organizing an all-staff event to introduce a new principal

In which phase of the project cycle does one determine who will be the team members on a project? a.) Phase 1 b.) Phase 4 c.) Phase 2 d.) Phase 3

c.) Phase 2

In which phase of the project cycle does one verify all deliverables are complete and meet requirements? a.) Phase 1 b.) Phase 2 c.) Phase 4 d.) Phase 3

c.) Phase 4

Which of the following statements about projects is true? a.) Projects are continuous, repeated work. b.) Projects lack a proposed budget. c.) Projects typically have managers in charge of leading the work. d.) Projects have start dates but may extend indefinitely.

c.) Projects typically have managers in charge of leading the work.

Which of the following activities is part of gathering stakeholder expectations? a.) Focusing more on quantitative methods than on qualitative methods to gather expectations b.) Developing a single set of interview questions to use for all stakeholders c.) Resolving any conflict expectations between different groups of stakeholders d.) Interviewing as many people as possible before identifying stakeholders

c.) Resolving any conflict expectations between different groups of stakeholders

Luke was planning a family reunion and was in charge of catering the food. He was excited about how smoothly everything was going until he talked to his brother and learned that his twin nephews had been placed on a gluten-free diet. Luke had the ingredients but needed to create new gluten-free items for the menu he originally planned.Which of the triple constraints was impacted? a.) Cost b.) Time c.) Scope d.) Quality

c.) Scope

Which of the following is considered a time estimate? a.) The park venue requires at least two people to serve as emergency contacts. b.) The caterer will likely require a deposit of $1,000. c.) Stuffing the invitation envelopes will take 2 days. d.) About three volunteers will be needed to take down tables.

c.) Stuffing the invitation envelopes will take 2 days.

Which of the following actions that can cause a project to fail can be attributed to a problem with a project participant? a.) The company files for bankruptcy. b.) The project manager is not given the authority to make decisions. c.) The wrong project sponsor is chosen. d.) The scope of the project is not clearly defined.

c.) The wrong project sponsor is chosen.

Which of the following project scope components is Jessica addressing when she asks why the bullying project is being initiated by the school system? a.) Deliverables b.) Risks c.) Timeline d) Business case

d) Business case

A company is replacing single-use plastic bags with cloth bags. However, the selected fabric is on back order and will not be in stock for 3 weeks. The vendor suggests using another fabric that is in stock, but it is less sturdy than the original choice.If the company decides to wait until the original fabric is available, this will change the __________ of the project. a.) scope b.) cost c.) quality d) timeline

d.) timeline

Which of the following projects would benefit the most from the iterative methodology? a.) A project to organize a conference b.) A project to upgrade a company's office furniture c.) A project to construct a new hospital wing d.) A project to develop a new computer game

d.) A project to develop a new computer game

Mike was put in charge of planning the annual family reunion and made a list of project deliverables and project requirements to provide the memorabilia everyone was expecting.Which of the following is a project deliverable? a.) Lighting sufficient for the event to continue until 10 p.m. b.) Music that is appropriate for all ages c.) The party location within walking distance of the hotel d.) A video of the reunion available to order

d.) A video of the reunion available to order

Tori is planning a surprise birthday party for her grandmother, and she makes a list of project deliverables and project requirements that will provide the experience that everyone is expecting.Which of the following is a project requirement? a.) Party favors b.) Photographs of the event c.) A memory book d.) A wheelchair-accessible venue

d.) A wheelchair-accessible venue

Which of the following activities is part of gathering stakeholder expectations? a.) Transcribing the interview data verbatim into the project scope b.) Focusing only on one stated expectation of each stakeholder c.) Disregarding the stakeholders whose expectations seem out of line with the project scope d.) Classifying and categorizing the information in order to come up with key expectations

d.) Classifying and categorizing the information in order to come up with key expectations

Which of the following actions that can cause a project to fail can be attributed to a problem with communication? a.) Heather wasn't authorized to pay the caterer what they asked for, so the caterer canceled. b.) Kaitlyn's charity event was canceled because there was an unexpected downpour in the city. c.) Erica didn't actually know how to plan a party. d.) Elizabeth never clearly explained to her team members what the project was.

d.) Elizabeth never clearly explained to her team members what the project was.

Which of the following activities occurs during the scope approval process? a.) Drafting the communication plan that establishes a communication process for the project b.) Creating an estimated budget for the project with the project sponsor c.) Obtaining authorized signatures from all stakeholders, including key decision-makers and project team members d.) Meeting with the project sponsor and key decision-makers

d.) Meeting with the project sponsor and key decision-makers

Who has the overall responsibility of making sure a school fundraiser is organized by the spring deadline? a.) Users b.) Key decision-maker c.) Project team members d.) Project manager

d.) Project manager

Who would provide final approval for decisions made for a bullying awareness program? a.) Users b.) Project manager c.) Project team members d.) Project sponsor

d.) Project sponsor

A project to implement a new workplace wellness program is underway. Who would research and report results on other wellness programs used across the country? a.) Project supervisor b.) Key decision-maker c.) Users d.) Project team members

d.) Project team members

To obtain approval for the scope document, which of the following activities will the project manager perform? a.) Request that the CEO provide a governance document for the project b.) Provide a finalized project schedule c.) Create a plan for how they will communicate with their team during the project d.) Review input from key stakeholders to determine if the scope needs additional changes

d.) Review input from key stakeholders to determine if the scope needs additional changes

What does a project manager do to obtain approval for the scope document? a.) Negotiate project constraints with stakeholders b.) Create a detailed work breakdown structure c.) Discuss the methodology that the manager will use to manage the project d.) Submit the scope document to stakeholders for review and approval

d.) Submit the scope document to stakeholders for review and approval

Garrett had to build a team of teachers who would take on extra responsibilities. To gain their support, he negotiated changes in some teachers' committee assignments and club activities.Garrett used his __________ when he negotiated with teachers and encouraged them to support the project. a.) analytical skills b.) organizational skills c.) expertise d.) interpersonal skills

d.) interpersonal skills

When Paula is coordinating the timing of activities for a school fundraiser event, she is using her __________. a.) expertise b.) analytical skills c.) interpersonal skills d.) organizational skills

d.) organizational skills

Goldman Grocery creates a new method for properly restocking and storing bags at the store registers.This activity would be considered a __________ project. a.) services b.) product c.) technology d.) process

d.) process

Star Records develops eco-friendly bags in two colors from which a customer can choose.This activity would be considered a __________ project. a.) people b.) technology c.) process d.) products and services

d.) products and services