1101
56 Which of the following technologies can allow multiple networks to traverse a switch? A. VLAN B. VRRP C. VPN D. DHCP
A. VLAN
4 A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used? A. SODIMM B. DDR3 C. ECC D. VRAM
B. DDR3
53 A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the followingBEST meets these requirements? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10
B. RAID 1
9 A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed? A. Disable the BIOS password. B. Enable TPM. C. Enable multithreading. D. Enable Fast Startup.
C. Enable multithreading.
82 A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician take FIRST? A. Confirm that both the current and new memory are from the same brand. B. Run a diagnostic test on the current memory. C. Verify the memory requirements of the motherboard. D. Connect an electrostatic discharge strap.
C. Verify the memory requirements of the motherboard.
32 A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Choose two.) A. RAM module B. Graphics card C. CPU D. Boot order E. USB flash drive F. Power supply
D. Boot order E. USB flash drive
36 A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement? A. A USB 3.1 flash drive with BitLocker to Go installed B. An SD memory card with NTFS C. An xD memory card with ext3 D. A portable hard drive with FAT32
A. A USB 3.1 flash drive with BitLocker to Go installed
97 A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution? A. Adjusting the lens B. Changing the filter C. Replacing the video cable D. Reseating the lamp
A. Adjusting the lens
47 A company wants to use client-side virtualization for application testing. Which of the following configurations would BEST support this goal? A. CPU 2.5GHz - 4 cores 16GB DDR4 RAM 1TB SSD B. CPU 3.2GHz - 1 core 16GB DDR4 RAM 4TB SSD C. CPU 2.5GHz - 2 cores 16GB DDR4 RAM 4x 1TB HDD RAID 5 D. CPU 3.2GHz - 4 cores 8GB DDR4 RAM 500GB HDD
A. CPU 2.5GHz - 4 cores 16GB DDR4 RAM 1TB SSD
12 A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed? A. Cat 5 B. Cat 5e C. Cat 6 D. Cat 6a
A. Cat 5
13 While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue? A. Close other video software and retry. B. Adjust the conference software to a compatible resolution. C. Switch the video from the webcam to ג€conferenceג€ mode. D. Reseat or replace the webcam.
A. Close other video software and retry.
100 Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address? A. DHCP B. LOAP C. UTM D. DNS
A. DHCP
39 A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST? A. DHCP B. AAA C. DNS D. ARP
A. DHCP
80 A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause? A. Digitizer issues B. Overheating C. Broken screen D. Malware
A. Digitizer issues
93 A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue? A. Domain Name System B. Gateway C. Subnet D. IP address
A. Domain Name System
90 A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required? A. Dual-channel B. Triple-channel C. Single-channel D. Quad-channel E. Error correction code RAM
A. Dual-channel
63 A user acquired a new workstation and is attempting to open multiple large Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST? A. Increase the swap partition. B. Upgrade the CPU in the workstation. C. Upgrade the power supply in the workstation. D. Upgrade the RAM in the workstation.
A. Increase the swap partition.
46 A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed? A. Inquire about possible changes. B. File a damage report. C. Requisition a new scanner. D. Attempt to clean the scanner.
A. Inquire about possible changes.
66 Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement? A. Isolation B. Authentication C. Hardening D. Authorization
A. Isolation
71 A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective? A. M.2 B. SAS C. HDD D. SCSI
A. M.2
85 A technician receives a ticket that states a mobile payment device is having issues with its contactless payment feature. The device is not detecting payment options. Which of the following is the MOST likely cause of the issue? A. NFC B. Bluetooth C. Wi-Fi D. Lightning adapter
A. NFC
67 A user connects a smartphone to a laptop. Which of the following types of networks has the user created? A. PAN B. MAN C. WLAN D. LAN
A. PAN
28 Which of the following cloud models maintains access, even when a local internet outage occurs? A. Private B. SaaS C. Community D. Public
A. Private
20 An online retailer wants to save money and is considering migrating to the public cloud so capacity can be added during the peak shopping season and automatically removed when the peak is over. Which of the following BEST describes this aspect of cloud computing? A. Rapid elasticity B. Metered utilization C. Shared resources D. High availability
A. Rapid elasticity
31 A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error? A. S.M.A.R.T failure B. IOPS failure C. DIMM failure D. RAID failure
A. S.M.A.R.T failure
7 While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel.Which of the following is the MOST likely reason for this issue? A. The channel is reserved for licensed band use. B. The channel selection is defective; contact the manufacturer. C. The channel must be unlocked by the vendor. D. The device requires a firmware update to unlock the channel.
A. The channel is reserved for licensed band use.
58 A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST? A. Try to extract data. B. Reseat the RAM modules. C. Inspect the fan. D. Check the CD tray.
A. Try to extract data.
68 Recently, an organization received a number of spam emails that passed through the spam gateway. These emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue? A. Updating the keyword filtering B. Editing the sender policy framework C. Contacting the gateway vendor D. Verifying DMARC is enabled
A. Updating the keyword filtering
86 A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT? A. Visually inspect the motherboard capacitors. B. Verify all case fans are operational. C. Check that the BIOS version supports the installed CPU. D. Compare the software requirements with the installed RAM.
A. Visually inspect the motherboard capacitors.
81 Which of the following options provides correct information about 2.4GHz and 5GHz wireless frequencies? (Choose two.) A. 2.4GHz has less interference. 5GHz transmits in lower speed. B. 2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections. C. 2.4GHz has a higher data rate. 5GHz has 23 channels. D. 2.4GHz has 11 channels. 5GHz has no data interference. E. 2.4GHz has a higher coverage area. 5GHz has higher bandwidth. F. 2.4GHz has a higher bandwidth. 5GHz has lower transmit power.
B. 2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections. E. 2.4GHz has a higher coverage area. 5GHz has higher bandwidth.
92 Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies? A. 802.11a B. 802.11ac C. 802.11b D. 802.11g
B. 802.11ac
49 Which of the following is a valid use for PaaS? A. Off-site backups B. An application development environment C. A virtual server installation and configuration model D. A web application for asset management
B. An application development environment
16 A technician powers on a PC and its monitor and sees the following error message:No input signal detected -The display lights on the computer are on. Which of the following is a possible solution? A. Changing the BIOS settings B. Changing the connector setting on the monitor C. Checking the power plug on the monitor D. Checking the power plug on the PC
B. Changing the connector setting on the monitor
95 A technician is setting up a projector for a videoconferencing system. When the user attempts to connect a laptop to the system, the system displays the following error message: no source foundThe user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT? A. Check the bulb on the projector and replace it with a new one. B. Check the display settings on the computer and set them to extend/duplicate. C. Replace the projector with another known-good one and try again. D. Replace the video card on the machine that is plugged in to the projector, as it has gone bad.
B. Check the display settings on the computer and set them to extend/duplicate.
48 A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:Paper Jam, Jam in Fuser.Which of the following is the MOST efficient next step the technician should complete? A. Apply a maintenance kit to the printer. B. Check the printer paper path to locate any obstructions. C. Turn the printer on and off to see if the error clears. D. Replace the fuser.
B. Check the printer paper path to locate any obstructions.
74 A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue? A. Disable the sticky keys feature. B. Clean the keyboard. C. Reset the BIOS settings to default. D. Charge the laptop.
B. Clean the keyboard.
27 A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause? A. Hidden SSID B. Device interference C. Ethernet port flapping D. High ISP latency
B. Device interference
17 Which of the following components enables the input on a mobile device's touch screen? A. OLED B. Digitizer C. Inverter D. CMOS sensor
B. Digitizer
5 Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause? A. Roller B. Drum C. Transfer belt D. Ribbon
B. Drum
24 A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:Connection-specific DNS Suffix .: lanLink-local IPV6 Address.........: fe80::1585:7fb2:b05f:7102%12IPv4 Address....................: 192.168.1.131Subnet Mask.....................: 255.255.255.0Default Gateway.................: 192.168.1.1The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:Download: 85 mbps -Upload: 22 mbps -Ping: 28 ms -Which of the following is MOST likely causing the user's issue? A. Incorrect IP address B. Faulty NIC C. Misconfigured default gateway D. Bad network cable
B. Faulty NIC
83 A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following canBEST accomplish the company's goals? A. SaaS B. IaaS C. ISP D. SDN
B. IaaS
101 A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called `Generic Printer.` Which of the following BEST describes what the technician should do to fix this issue? A. Connect the printer with a USB cable rather than over the network. B. Install the appropriate printer drivers for the OS. C. Install the correct toner in the printer. D. Set the printer trays to allow duplex printing.
B. Install the appropriate printer drivers for the OS.
29 A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following should the user confirm are available on thePC before making the purchase? (Choose two.) A. SATA B. M.2 C. PCIe. D. SAS E. SCSI F. DRAM
B. M.2 C. PCIe.
33 A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling? A. Enable the GPS service to ensure accurate location detection. B. Manually enter office locations in the weather application. C. Configure less frequent location checks using cellular location services. D. Use the offices' Wi-Fi IP addresses as the geolocation mechanism.
B. Manually enter office locations in the weather application.
23 Which of the following describes metered utilization of cloud resources? A. Resources provisioned instantly B. Payments made only for resources that are used C. Resources pooled to increase computing power D. Implementation of rapid elasticity
B. Payments made only for resources that are used
52 A technician receives several error alerts on a server after an unexpected reboot. A message states that one or more disks are in a degraded state. When the technician advances to the next error message, it indicates the OS is missing. Which of the following are the MOST likely causes of these errors? (Choose two.) A. Missing drives in the OS B. RAID failure C. Bootable device not found D. Data loss E. Controller failure F. CMOS corruption G. TPM malfunction
B. RAID failure C. Bootable device not found
89 A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT? A. Use another brand of VGA to DisplayPort adapter. B. Research the issue further and formulate a new hypothesis to test. C. Ask the user additional clarifying questions regarding the issue. D. Document the action taken and the outcome.
B. Research the issue further and formulate a new hypothesis to test.
51 The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers? A. Grant all registered employees access to each machine. B. Restrict device access to only the user to whom the laptop is assigned. C. Limit device access to departments and guest users. D. Give each team member a USB drive that bypasses the reader to allow guest users to log in.
B. Restrict device access to only the user to whom the laptop is assigned.
21 A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to beEMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance? A. Coaxial B. Shielded Cat 6 C. Plenum Cat 5e D. Multimode fiber
B. Shielded Cat 6
98 An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check? A. Performance monitor B. Tablet/PC settings C. System configuration D. Display settings
B. Tablet/PC settings
38 A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue? A. The phone requires a firmware update to address charging issues. B. The charge port contains foreign objects, such as lint. C. The phone's battery has swelled, preventing the utilization of the charge port. D. The phone has experienced water damage, thus the battery is not charging.
B. The charge port contains foreign objects, such as lint.
55 An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8- pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting? A. The UPS, as 115V is insufficient for the configuration and should be increased to 220V B. The power supply, as 200W is insufficient when the GPU is heavily tasked C. The graphics card, as it is the component that triggers the unexpected reboots D. The motherboard, as only standard PCI slots should be used for high-end graphics cards, not PCI Express slots
B. The power supply, as 200W is insufficient when the GPU is heavily tasked
76 A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue? A. The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly. B. The printhead is too hot. Adjust the temperature down and retry printing. C. The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper. D. The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.
B. The printhead is too hot. Adjust the temperature down and retry printing.
50 A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed? A. The print drum is worn and loose, causing the printing to be light in places. B. The ribbon is low on ink or missing and must be replaced to get proper output. C. The heating element has failed, and a new one needs to be installed for proper transfer. D. The wrong type of filament is loaded, preventing it from sticking correctly. E. The fuser assembly is not calibrated properly, causing it to impact the paper too hard.
B. The ribbon is low on ink or missing and must be replaced to get proper output.
61 A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements? A. Sandbox B. VDI C. Private cloud D. SaaS
B. VDI
96 Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server? A. WAN B. VPN C. SSL D. DHCP
B. VPN
25 A colleague has a laptop that has been working as expected for several years, but the laptop now has a small bulge in the bottom casing and overheats occasionally while plugged in to a wall outlet. The MOST likely component that needs to be replaced is the: A. power adapter. B. battery. C. system fan. D. hard drive.
B. battery.
88 A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens? A. Power cycle the laptop. B. Plug in the monitor to the USB port. C. Adjust the monitor display settings. D. Power cycle the monitor.
C. Adjust the monitor display settings.
44 A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using? A. Fiber B. Cable C. DSL D. Satellite
C. DSL
87 A user calls the help desk for assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task? A. Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen. B. Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen. C. Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen. D. Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.
C. Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.
64 Which of the following utilizes TCP ports 20/21 and transfers data in cleartext? A. SNMP B. SSH C. FTP D. Telnet
C. FTP
45 An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized? A. Virtualization B. Clustering C. Load balancer D. Round-robin DNS
C. Load balancer
60 A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP, the issue persists.Which of the following would BEST establish the connection in minimal time? A. Radio frequency ISP B. Neighbor's WI-FI C. Mobile hotspot D. Fiber optic
C. Mobile hotspot
14 A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate? A. Bluetooth B. Biometrics C. NFC D. PIN
C. NFC
72 A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement? A. Thumbprint/retinal scan B. Password/password C. Password/thumbprint D. Password/PIN
C. Password/thumbprint
57 An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load theOS and is stuck at a black screen with the following message:Date/Time Not Set -Press F1 to Run Setup -Which of the following would be the BEST action to take next? A. Change the motherboard. B. Reseat the motherboard power connections. C. Replace the CMOS battery. D. Restore the BIOS to factory default settings.
C. Replace the CMOS battery.
54 A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST? A. Research new webcam firmware. B. Restart the computer and run system diagnostics. C. Reseat the webcam. D. Reinstall the webcam software and drivers.
C. Reseat the webcam.
37 Which of the following network devices is used to separate broadcast domains? A. Switch B. Wireless access point C. Router D. Hub
C. Router
6 A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states:HDMI Blocked due to Copy ProtectionWhich of the following is the MOST likely cause of the error? A. The HDMI cannot carry the signal from the DVD to the projector. B. The user needs to switch from HDMI to a cable standard such as DisplayPort. C. The projector does not support the necessary HDCP protocol. D. The user needs to enable cony-protected sources in the projector's settings.
C. The projector does not support the necessary HDCP protocol.
10 A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port? A. Network tap B. Punchdown tool C. Toner probe D. Crimper
C. Toner probe
70 Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines? A. Line conditioner B. AC voltage regulator C. Uninterruptible power supply D. Cloud storage backup
C. Uninterruptible power supply
59 A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT? A. Try to set as many pins as possible. B. Install an adaptor to create a universal socket. C. Verity the socket type and manufacturer. D. Find a compatible motherboard for the CPU.
C. Verity the socket type and manufacturer.
84 A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements? A. 0 B. 1 C. 5 D. 10
D. 10
15 Which of the following standards supports MIMO technology? A. 802.11a B. 802.11b C. 802.11g D. 802.11n
D. 802.11n
99 A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue? A. Upgrade the Ethernet cable to the latest specification. B. Replace the phone. C. Install a PoE injector. D. Change ports on the switch.
D. Change ports on the switch.
102 A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:No Signal Input -Which of the following describes the FIRST action that should be taken? A. Verify that the projector is turned on. B. Verify that the user is using an approved OS. C. Replace the projector bulb. D. Check the video cable and replace it if necessary.
D. Check the video cable and replace it if necessary.
43 An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS? A. Operating system spoofing B. Remote software provisioning C. Indirect software implementation D. Cross-platform virtualization
D. Cross-platform virtualization
35 A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging.Which of the following is MOST likely causing these symptoms? A. Broken charging port B. Digitizer failure C. CPU overheating D. Defective battery
D. Defective battery
30 A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST? A. Replace the graphics card. B. Replace the screen, as the customer insists. C. Recommend the usage of an external display instead. D. Ensure the backlight is functioning as expected.
D. Ensure the backlight is functioning as expected.
42 A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT? A. Determine the next steps to resolve the issue and document it. B. Design a plan of action to resolve the issue and implement the solution. C. Document the findings, actions, and outcomes. D. Establish a theory of probable cause, researching internally or externally as needed.
D. Establish a theory of probable cause, researching internally or externally as needed.
8 A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that a maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue? A. Separation pad B. Transfer roller C. Ink cartridge D. Fuser
D. Fuser
41 Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause? A. RAID B. SSD C. S.M.A.R.T D. HDD
D. HDD
73 Which of the following BEST describes the main function of a web server? A. Storing files and controlling user access B. Setting up personal mailboxes and calendars C. Providing IP addresses and printing services D. Hosting home pages and business portals
D. Hosting home pages and business portals
77 A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C: Which of the following tasks should a systems administrator complete to BEST meet this goal? (Choose two.) A. Configure RAID 1. B. Install a hybrid drive. C. Upgrade to 1GB NIC. D. Increase the RAM. E. Migrate to a SSD. F. Upgrade the power supply.
D. Increase the RAM. E. Migrate to a SSD.
75 An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need? A. Tethering to a corporate-owned laptop B. WPA2-Enterpise wireless C. Corporate enterprise email D. Mobile device management
D. Mobile device management
40 A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause? A. Contaminated fuser B. Worn rollers C. A misfeed D. Page orientation
D. Page orientation
69 Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue? A. Replace the printer paper with a new ream. B. Clear the print spooler on each computer. C. Reinstall the printer driver on each computer. D. Perform the drum-cleaning procedure.
D. Perform the drum-cleaning procedure.
22 An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface? A. Public B. Hybrid C. Community D. Private
D. Private
65 An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgradedFIRST? A. SSD B. CPU C. HDD D. RAM
D. RAM
26 A company just bought a printer capable of automatically printing on both sides of the paper. After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue? A. Install the most recent firmware upgrade available for the printer. B. Contact the vendor for a hardware replacement. C. Reinstall the printer software and drivers, and then restart the printer. D. Read the installation manual and configure duplex settings.
D. Read the installation manual and configure duplex settings.
19 An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this waste? A. Send friendly reminders to not print unnecessarily. B. Enable duplex printing to reduce paper utilization. C. Bill each department for the excess material cost. D. Require a code or badge before releasing a print job.
D. Require a code or badge before releasing a print job.
18 A technician unboxed a new computer, plugged it in to a UPS, and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue? A. Replacing the power supply B. Replacing the UPS C. Changing the CMOS battery D. Reseating the RAM
D. Reseating the RAM
91 Which of the following allows all VMs in a virtual environment to have RAM allocated for use? A. Measured service B. Containerization C. Synchronization D. Resource pooling
D. Resource pooling
78 A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer? A. Cross-platform functionality B. Software compatibility C. Test case development D. Sandbox environment
D. Sandbox environment
103 A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. ThePC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues? A. The hard disk drivers have been corrupted. B. The HDD cables need reseating. C. A RAID disk failed. D. The HDD has no free space.
D. The HDD has no free space.
94 A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue? A. The volume on the TV needs to be turned up. B. The conference call needs to be unmuted for audio. C. An incorrect HDMI cable is being used. D. The TV's HDMI-ARC port is not being used.
D. The TV's HDMI-ARC port is not being used.
79 A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue? A. The screen is physically damaged. B. The screen rotation is incorrect. C. The touch-pen battery is depleted. D. The screen needs to be recalibrated.
D. The screen needs to be recalibrated.
11 A user, who is attempting to give a presentation via a projector in a conference room, reports that the projector has video but no audio. Which of the following willMOST likely resolve the issue? A. Changing the input on the projector to VGA B. Changing the output on the PC to DVI C. Modifying the projector's refresh rate D. Utilizing an HDMI connection
D. Utilizing an HDMI connection
34 A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly. Which of the following needs to be enabled for the hypervisor to run? A. Hardware prefetcher B. Hyperthreading C. vPro D. VT-d
D. VT-d
62 A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Choose two.) A. Scissors B. Network tap C. Magnetized screwdriver D. Tone generator E. RJ45 connector F. Crimper
E. RJ45 connector F. Crimper
160 A technician is replacing a ribbon on a printer that produces faded text and images when printing. Which of the following types of printers is the technician working on? A. Impact B. Inkjet C. Laser D. Thermal
A. Impact
158 Which of the following would an administrator use to migrate virtual machines from on premises to the cloud? A. IaaS B. SaaS C. DBaaS D. DRaaS
A. IaaS
182 A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution? A. 1000W 24-pin modular power supply B. 220VAC 9000J surge protector C. 500W redundant power supply D. 2000VA uninterruptible power supply
A. 1000W 24-pin modular power supply
163 A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible 1TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice? A. 1TB NVMe SSD B. 1TB flash drive C. 1TB SATA SSD D. 1TB SAS
A. 1TB NVMe SSD
168 A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms? A. CPU fan B. Memory C. Power supply D. Hard drive
A. CPU fan
123 The help desk received a ticket regarding issues with a laser printer. The printer has had repairs previously for scanning issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced to resolve this issue? A. Fuser B. Waste container C. Roller D. Toner
A. Fuser
171 A new computer was plugged into a port that was used by a legacy network printer prior to the completion of an office remodeling project. The user who was assigned to the new computer has been reporting an issue with slow network speeds. A technician verified the NIC is functioning properly and the drivers are up to date, and then swaps out the Cat 6 patch cable. However, the issue persists. Which of the following troubleshooting steps should the technician take NEXT? A. Check the speed and duplex settings on the switch. B. Verify which port the VLAN is assigned to. C. Ensure settings within the computer's BIOS. D. Replace the cable that runs from the user's desk to the patch panel.
A. Check the speed and duplex settings on the switch.
169 A customer brings a phone to a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application, but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue? A. Check the storage space. B. Inspect the screen for damage. C. Install the latest updates. D. Recalibrate the digitizer.
A. Check the storage space.
119 An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy? A. Coaxial B. Plenum C. Cat 5e D. Fiber
A. Coaxial
175 New memory modules were installed in several Windows desktops, but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue? A. Configure appropriate settings within the BIOS. B. Replace the RAM. C. Modify the boot.ini file. D. Install the required drivers through the Control Panel.
A. Configure appropriate settings within the BIOS.
126 A user reports limited or no connectivity on a laptop. A technician runs ipconfig /all with the following result:IPv4 connectivity...limited or noneIPv4 address...169.254.254.1 -subnet mask...255.255.0.0default gateway...Which of the following is the MOST likely cause of this issue? A. DHCP failure B. ARP cache C. DNS resolution D. Duplicate IP address
A. DHCP failure
112 A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result? A. Duplex B. Collate C. Landscape D. Transparency
A. Duplex
185 A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT? A. Ensure thermal paste is being used on the CPU. B. Check to make sure that any video cards have auxiliary power cabling connected. C. Verify the header panel connector is properly connected. D. Spot-check that the I/O shield for the motherboard is properly installed.
A. Ensure thermal paste is being used on the CPU.
198 A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning? A. Following corporate procedures B. Testing before deployment C. Documenting the findings D. Establishing a plan of action
A. Following corporate procedures
147 Which of the following describes the BEST use case for a client-side hypervisor? A. For a software developer who is required to test an application in many environmentsВ. When the data center environment is out of resources for a new server C. As a cost-saving measure to allow multiple users on one computer D. To provide a backup to cloud-based solutions during internet failures
A. For a software developer who is required to test an application in many environments
194 Which of the following video cables can carry an audio signal? A. HDMI B. S-Video C. VGA D. DVI
A. HDMI
113 A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT? A. Inquire about environmental or infrastructure changes. B. Conduct external or internal research based on symptoms. C. Establish a plan of action to resolve the problem and implement the solution. D. Document the findings, actions, and outcomes.
A. Inquire about environmental or infrastructure changes.
142 Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes? A. Load balancer B. Bridge C. Proxy server D. Switch E. Firewall
A. Load balancer
184 The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity issues. The user claimed the device functioned on Wi-Fi, but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device? A. MDM was never properly set up on the device. B. S/MIME certificates were corrupted and needed to be reloaded. C. Bluetooth on the device was disabled by mistake. D. The device never had a proper SIM card installed.
A. MDM was never properly set up on the device.
143 A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause? A. Physical cabling issues B. Burned-out bulb C. Display burn-in D. Incorrect data source
A. Physical cabling issues
117 A technician is preparing to set up a gaming computer with the following components:✑ Discrete, high-end graphics card✑ Video capture card✑ High-end processor✑ Multiple hard drives✑ USB 3.0 hub✑ Sound cardWhich of the following options is the MOST important for the technician to consider before building the gaming computer? A. Redundant power supply B. Modular power supply C. 20-pin vs. 24-pin power adapter D. Power supply wattage rating
A. Redundant power supply
136 An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perform NEXT? A. Replace the imaging drum B. Realign the pickup rollers. C. Clean the duplexing assembly. D. Calibrate the printer
A. Replace the imaging drum
135 A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform? A. Restart the modem and run an online internet connection and speed diagnostic tool. B. Guide the customer on how to upgrade the internet plan with the provider in order to improve latency C. Explain to the customer this is not an issue; this situation is normal for this type of internet connection. D. Replace the modem because it is not working correctly based on the test result.
A. Restart the modem and run an online internet connection and speed diagnostic tool.
141 Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network? A. Switches only send data to the specific computer, while hubs send data to all computers inside the network. B. Switches compress data, while hubs send uncompressed data. C. Switches receive data and route it to all computers inside the network, while hubs receive data and do not route. D. Switches scramble data, while hubs send data in the original form.
A. Switches only send data to the specific computer, while hubs send data to all computers inside the network.
156 A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration? A. TPM B. HSM C. UEFI D. ARM
A. TPM
176 A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue? A. The user's internet connection is down. B. The user's domain account is locked out. C. The user's switch has stopped working. D. The user's IP address needs to be renewed.
A. The user's internet connection is down.
115 Which of the following would be the BEST reason to use a virtual machine as a sandbox? A. To test new software in a safe environment B. To increase the efficient use of computing resources C. To run multiple machines on the same hardware D. To have dedicated hardware for a single system
A. To test new software in a safe environment
120 A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.) A. Using the device as a Wi-Fi hotspot B. A cracked screen C. A failing battery D. Less than 15% free storage space on the phone E. Privileged control F. Recurring prompts to install OS updates G. Granting too many application camera permissions H. Too many open applications
A. Using the device as a Wi-Fi hotspot C. A failing battery H. Too many open applications
114 A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement? A. VDI B. IaaS C. VPN D. SaaS
A. VDI
150 A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST? A. Verify the power rating of the charger. B. Ensure all unnecessary connectivity features are disabled. C. Check that all missing smartphone OS updates are applied. D. Complete a factory reset of the phone.
A. Verify the power rating of the charger.
199 A desktop PC was recently moved to a new area and needs internet access RJ45 connections are not available, but access can be provided through 802.11n connections. Which of the following will need to be installed? A. Wireless NIC B. NFS system C. SSHD D. USB card
A. Wireless NIC
121 A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router? A. 10.1.50.30 B. 19.45.7.28 C. 169.254.168.10 D. 172.22.40.6
B. 19.45.7.28
137 A systems administrator has been tasked with allowing SMTP traffic through the system's host-based firewall. Which of the following ports should the administrator enable? A. 23 B. 25 C. 80 D. 161
B. 25
132 Which of the following is the MAXIMUM power PoE+ provides? A. 15.4W B. 30W C. 60W D. 95W
B. 30W
157 A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on, the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue? A. Clean the filter. B. Adjust the standby timeout. C. Check the power cable connection. D. Replace the bulb.
B. Adjust the standby timeout.
118 Which of the following is the PRIMARY security concern with virtual machine escape? A. Cross-site scripting B. Compromising the hypervisor C. Overutilization of resources D. Rogue virtual machines installed on the hyperviso
B. Compromising the hypervisor
162 A user is expecting a visit from a new customer, and the company's ADSL link has suddenly gone down. Which of the following should the user do to access a smartphone's 4G internet connection from the laptop? A. Set up a VPN. B. Configure a hotspot. C. Activate NFC. D. Use a USB cable.
B. Configure a hotspot.
193 Which of the following provides a client device with an IP address? A. DNS B. DHCP C. IPSec D. SMB
B. DHCP
104 A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts? A. Checking that the ringer volume on the device is high enough to be audible B. Ensuring the corporate password is saved correctly in the calendar application C. Installing a third-party calendar application and synchronizing it with the corporate calendar D. Remotely wiping the mobile device and reinstalling all applications
B. Ensuring the corporate password is saved correctly in the calendar application
174 Which of the following cables replaced the Apple 30-pin connector and is also reversible? A. USB-C B. Lightning C. miniUSB D. DisplayPort
B. Lightning
110 A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement? A. mSATA SSD B. M.2 NVMe SSD C. 2.5 SATA SSD D. 2.5 SAS HHD
B. M.2 NVMe SSD
138 A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic? A. Spectrum analyzer B. Network tap C. Loopback plug D. Toner probe
B. Network tap
165 Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times? A. Community cloud B. Rapid elasticity C. High availability D. Metered service
B. Rapid elasticity
139 A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT? A. Write a knowledge base article in the ticketing software to expedite future incidents. B. Submit a bug report to the developer of the application, along with the steps taken to resolve the issue. C. Work with the developer to proactively collect the application logs to identify future errors of this type. D. Send an email communication to the company about the issue and the steps taken to resolve it.
B. Submit a bug report to the developer of the application, along with the steps taken to resolve the issue.
197 A user built a new PC with parts sourced from a popular online vendor. The system boots to the OS and basic browsing works, but whenever the user opens a 4K video or starts to play a game, the system immediately shuts down. Which of the following is the MOST likely cause of this issue? A. The video card was installed in the wrong PCIe slot B. The CPU heat sink was attached without adequate thermal paste C. The SSD drives do not have enough Pagefile D. The system does not have enough RAM for 4K video
B. The CPU heat sink was attached without adequate thermal paste
188 Which of the following describes the main difference between T568A and T568B cabling standards? A. The T568B data transfer rate is higher than T568A. B. The green and the orange cables are interchanged. C. T568A is used in blue cables, and T568B is used in green cables. D. The standards use different cable connectors.
B. The green and the orange cables are interchanged.
164 Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue? A. The wrong network printer queue is being used. B. The network printer is on the wrong VLAN. C. The default paper type has been changed. D. The print server has outdated print drivers.
B. The network printer is on the wrong VLAN.
140 A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs? A. PoE switch B. USB-C hub with power delivery C. Docking station with DisplayPort D. KVM switch with audio
B. USB-C hub with power delivery
106 A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is theBEST option to enable this department to be able to continue using this software? A. Do not upgrade any workstations within the organization. B. Upgrade all workstations and provide a virtual environment for the legacy software. C. Upgrade all workstations except those used by the engineering department. D. Purchase new workstations for the engineering department.
B. Upgrade all workstations and provide a virtual environment for the legacy software.
181 A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use? A. SCSI B. eSATA C. PCIe D. NVMe
B. eSATA
148 A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used? A. Optical disk drive B. eMMC storage device C. 15,000rpm drive D. RAID 10 array
C. 15,000rpm drive
128 Which of the following are default ports for HTTP and HTTPS traffic? (Choose two.) A. 23 B. 25 C. 80 D. 143 E. 389 F. 443
C. 80 F. 443
173 Which of the following wireless technologies has the MOST range and wireless throughput? A. 802.11ac B. 802.11ax C. 802.11b/g/n D. 802.11g
C. 802.11b/g/n
107 A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Choose two.) A. Replacing the HDD with an SSD B. Upgrading the firmware C. Adding an optical drive D. Adding more RAM E. Adding a CMOS battery F. Upgrading the graphics card
C. Adding an optical drive F. Upgrading the graphics card
124 Which of the following types of devices MOST often uses a Thunderbolt cable? A. Linux PC B. Android mobile C. Apple laptop D. Chromebook
C. Apple laptop
170 A user is unable to connect a mobile phone while in a car. However, a second mobile device is able to connect in the same car. Which of the following settings should the user check on the first phone? A. Wi-Fi B. Hotspot C. Bluetooth D. Location
C. Bluetooth
154 A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting, and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data? A. Use data recovery software to find and recover the hard drive information. B. Access the BIOS and select to rebuild the degraded RAID array. C. Boot into the BIOS and enable the TPM on the new motherboard. D. Return the replaced motherboard back to the computer.
C. Boot into the BIOS and enable the TPM on the new motherboard.
191 A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take? A. Restart the videoconference. B. Replace the laptop. C. Check the audio inputs. D. Try another microphone.
C. Check the audio inputs.
179 A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install? A. SODIMM B. VRAM C. DDR4 D. ECC
C. DDR4
133 A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue? A. System on a chip B. Accelerometer C. Digitizer D. Gyroscope
C. Digitizer
192 A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue? A. Replacing the speakers B. Increasing the volume C. Enabling the audio device D. Updating the driver
C. Enabling the audio device
186 A user receives the following error when trying to reboot a computer:Which of the following is the MOST likely cause of this error message? A. Corrupted bootloader B. Faulty RAID controller C. Failed hard drive D. Incorrect storage device driver
C. Failed hard drive
125 A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT? A. Disable the printer for repairs. B. Install a printer roller kit. C. Remove the paper and let the fuser cool down. D. Replace the paper with thicker paper stock.
C. Remove the paper and let the fuser cool down.
180 A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform? A. Reinstall the HDD drivers. B. Rebuild the RAID. C. Replace the failed drives. D. Restart the system.
C. Replace the failed drives.
196 A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting, the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT? A. Verify that the printing trays are correctly set B. Swap printer trays until the print jobs complete as expected C. Replace the tray rollers to ensure proper paper alignment D. Reset the default to use 8.5in x 11in (216mm x 279mm) paper
C. Replace the tray rollers to ensure proper paper alignment
187 An organization keeps receiving spam that appears to come from its own domain. No accounts have been compromised. Which of the following will BEST mitigate this issue? A. DNS B. S/MIME C. SPF D. SSID
C. SPF
190 A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue? A. Empty imager drum B. Overheaded system fuser C. Scratched scanner glass D. Third-party toner
C. Scratched scanner glass
189 A help desk technician plugged in a user's new computer to a network port. After a few minutes, the computer showed an APIPA address. Which of the following is the MOST likely reason this happened? A. The WLAN is disabling the NIC card. B. The network cable is not attached. C. The PC is unable to contact a DHCP server. D. The DHCP server is using addresses in the range of 169.254.254.1.
C. The PC is unable to contact a DHCP server.
167 To control costs, a company provides a limited number of users with company phones. One of these users opens a support ticket because the phone no longer allows Internet browsing over a cellular connection. The user acknowledges that the phone worked before the user's child streamed several movies using the device. Which of the following describes why the phone cannot browse the internet? A. The child accidentally connected to a neighbor's WLAN. B. The company's group policy disabled the device. C. The device has a data cap and has reached that limit. D. The device's plan has been unpaid.
C. The device has a data cap and has reached that limit.
108 A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port.Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system? A. HDMI B. Bluetooth C. USB D. Lightning
C. USB
131 Which of the following cable types is the standard connector on printers? A. DVI B. eSATA C. USB D. Lightning
C. USB
127 A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT? A. Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized. B. Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance. C. Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals. D. Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it
C. Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.
134 Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply? A. Unplug one power cable B. Verify the RAM temperature C. Utilize a grounding strap D. Replace the RAM while the server is running
C. Utilize a grounding strap
195 A technician is building a video production workstation that will consist of two high-end GPUs. The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type? A. 400W external power supply B. 2x 600W redundant power supplies C. 1,200W modular power supply D. 1,500W uninterruptible power supply
D. 1,500W uninterruptible power supply
161 A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select? A. 0 B. 1 C. 5 D. 10
D. 10
146 A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used? A. Cat 5 B. Cat 5e C. Cat 6 D. Cat 6a
D. Cat 6a
153 A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT? A. Test the RAM in different slots, one at a time. B. Remove and test the power supply. C. Replace the motherboard. D. Change the CMOS battery.
D. Change the CMOS battery.
155 A user that works in sales is reporting that the output on each page printed from a laser printer has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images? A. Change the paper weight setting. B. Replace the printer's fuser. C. Upgrade the printer firmware. D. Clean the toner drums and rollers.
D. Clean the toner drums and rollers.
172 A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank's need? A. Private B. Hybrid C. Public D. Community
D. Community
144 A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency? A. Enabling and configuring a 5GHz antenna B. Configuring separate IP ranges C. Enabling multiple SSIDs D. Configuring all devices with different channels
D. Configuring all devices with different channels
152 A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT? A. Reinstall the operating system. B. Configure a new RAID array. C. Report the status of the drive and close the ticket. D. Consider another possible cause of the issue. E. Restore the latest backup of the system.
D. Consider another possible cause of the issue.
183 Which of the following handles touch-screen operation on a mobile device? A. Stylus B. Liquid crystal display C. Processor D. Digitizer
D. Digitizer
122 A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom? A. Faulty CMOS battery B. OS update issue C. Overheating D. Faulty RAM
D. Faulty RAM
105 A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used? A. MaaS B. PaaS C. SaaS D. IaaS
D. IaaS
145 In which of the following places is a laptop's wireless antenna MOST likely located? A. Near the network interface card B. Underneath the battery C. Integrated into the motherboard D. In the bezel of the lid
D. In the bezel of the lid
149 A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT? A. Change the language settings on the printers. B. Reboot all the machines having the issues. C. Reboot all the printers. D. Install an updated printer driver on the print server.
D. Install an updated printer driver on the print server.
166 A network technician has been tasked with creating a patch cable. The RJ45 connectors will not stay attached to the cable. Which of the following tools is needed to fix this issue? A. Cable tester B. Crimper C. Punchdown tool D. Loopback plug
D. Loopback plug
111 The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed.Which of the following is the BEST cloud deployment model for this request? A. Community B. Hybrid C. Public D. Private
D. Private
129 Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix this issue? A. Exchange the transfer roller. B. Recalibrate the printer. C. Clear the jam. D. Replace the fuser assembly.
D. Replace the fuser assembly.
116 Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO? A. Hub B. Ethernet gateway C. Wireless access point D. Router
D. Router
109 Which of the following network types would be used in a server room to connect virtual servers to high-speed storage? A. WAN B. PAN C. MAN D. SAN
D. SAN
130 Which of the following is an unsecure remote access protocol? A. SSH B. HTTPS C. SFTP D. Telnet
D. Telnet
159 A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following is the MOST likely cause? A. A foreign object is stuck inside the port. B. The cable connection utilized the wrong orientation. C. The USB cable is physically damaged. D. The USB port belongs to a different form factor.
D. The USB port belongs to a different form factor.
151 User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT? A. Attempt to reinstall the application. B. Verify the system functionality. C. Test the functionality of the antivirus. D. Complete the final report. E. Determine the source of the installation file.
E. Determine the source of the installation file.
