12-15 M.T Practice

Jennifer works in the marketing department of a major insurance company located in her hometown. She finds her work very satisfying. Her positive feelings toward her job are most likely attributable to _____.

A manager with a clear vision

Jesse loves his job as a junior executive at Jetson Products. He is always willing to take on new assignments with enthusiasm. He thrives on getting involved with all aspects of the business. However, lately Jesse is feeling overwhelmed. He has many demands competing for his time, and he is unable to keep track of the many thoughts swirling in his mind. He needs a system to help him gain control over his frenzied work activities. Which of the following approaches would be least helpful for building an effective system to manage Jesse's work life?

A top-down strategy that analyzes the details of what Jesse needs to do in the future

Pete oversees a warehouse operation that processes an extremely high number of transactions on a daily basis. The pace of work is fast, and expectations are high. Pete prefers to work with conformist employees in this workplace environment. This means that he prefers employees who are _____.

Active participants who do not use critical thinking skills

Rachel works in a male-dominated industry. She is a passionate advocate for increasing gender diversity. For years she has championed the recruitment and advancement of qualified female employees at her firm. As she worked her way up the corporate ladder, Rachel's influence increased at the firm. She is a strong, inspirational leader who achieves higher employee motivation than her male colleagues. Her collaborative style and relationship-oriented approach are in line with today's global and multicultural workplace environment. This scenario is an example of the female

Advantage

Diane is the department head of the cardiac wing at Jenkins Hospital in Miami, FL. She is considered a great leader. Both her peers and subordinates rank Diane ranked highly for her leadership skills. Which of the following leadership skills does Diane is likely possess?

Aligning people

Pete oversees a warehouse operation that processes an extremely high number of transactions on a daily basis. The pace of work is fast, and expectations are high. What is the best way for Pete to alleviate the task-related stress in this workplace environment?

Allow employees to blow off steam by having fun

Blanca has been the manager of her purchasing department for nearly a year. This week she plans to sit down with two of her most reliable employees. She wants feedback from them about how the department is running and hopes they will be comfortable enough to let her know if she is doing anything that is limiting her effectiveness as a manager. Another way that she can learn about her own strengths and weaknesses is through self-

Assessment

Tanya's assessment of her coworkers' behavior is known as the process of

Attribution

Caleb manages the contract division of the largest property management company in New England. His division is full of high performers in terms of processing volume and speed. As a leader, Caleb is task-oriented and directs subordinate work activities toward the attainment of goals. He pursues an operational environment that minimizes human elements that interfere with efficiency. Where does Caleb fit on the Leadership Grid®?

Authority-Compliance Management

Caleb manages the contract division of the largest property management company in New England. His division is full of high performers in terms of processing volume and speed. As a leader, Caleb is task-oriented and directs subordinate work activities toward the attainment of goals. He pursues an operational environment that minimizes human elements that interfere with efficiency. Using the situational substitutes for leadership model, which situational variable can substitute for the need for Caleb's leadership?

Automatic feedback

Bianca has been the manager of her purchasing department for nearly a year. This week she plans to sit down with two of her most reliable employees. She wants feedback from them about how the department is running and hopes they will be comfortable enough to let her know if she is doing anything that is limiting her effectiveness as a manager. Blanca is trying to enhance her self-_____ by soliciting feedback from others.

Awareness

Shunyuan works for the New York office of Bastion Global. He grew up in China and began working for the company in the Tianjin office. He studied banking in the U.S., earning his MBA before returning to Tianjin to begin his career. Shunyuan has worked for Bastion Global for 10 years and is considered a strong performer. However, he feels that his career has been impacted by the bamboo ceiling. What should Shunyuan do in this circumstance?

Be assertive and ask for what he wants

East Spring Company (ESC) is a fresh spring water bottling company located in northern New York. The business has seen explosive growth as bottled water has gained widespread popularity in recent years. The firm strongly values its employees' unique combination of knowledge, experience, skills, and capabilities. Its HR practices are modern and innovative. Instead of focusing on educational credentials or prior experience when hiring new employees, ESC delves for applicant job skills and performance results that meet the needs and values of the firm. What recruitment technique is ESC using?

Blind hiring

Jesse had a bad day at work. His supervisor, Brent, arrived late and was clearly annoyed. As the day progressed, Brent's bad mood spread to the other members of the department. This effect is an example of emotional

Contagion

Russell was recently hired by Megawatt International to lead the growing battery technology company. The company's success in a rapid-paced technological environment requires continuous innovation. Russell earned the top management position because of his reputation as a strong leader and his ability to implement changes in organizational mission, strategy, and structure. Russell's first concern is to ensure that he will have effective followers at the organization. Russell is looking for followers who are ____ thinkers and who demonstrate ___ behavior

Critical or independent ; active, participatory, or engaged

Shunyuan works for the New York office of Bastion Global. He grew up in China and began working for the company in the Tianjin office. He studied banking in the U.S., earning his MBA before returning to Tianjin to begin his career. Shunyuan has worked for Bastion Global for 10 years and is considered a strong performer. However, he feels that his career has been impacted by the bamboo ceiling. What does this mean?

Cultural and organizational barriers are impeding his career progress

Jennifer has worked in the marketing department of a major insurance company in her hometown since college. She finds her work very satisfying. She has been at the firm for three years, but Jennifer does not see herself as a long-term member of the organization. Which of the following conditions is most likely the cause of Jennifer's low/lack of organizational commitment?

Decisions are made at upper levels of the organization

Russell was recently hired by Megawatt International to lead the growing battery technology company. The company's success in a rapid-paced technological environment requires continuous innovation. Russell earned the top management position because of his reputation as a strong leader and his ability to implement changes in organizational mission, strategy, and structure. Which of the following qualities will Russell want his new organizational followers to possess?

Dependability

Lock & Key is a large maker of security systems for commercial offices. The company manufactures, markets, installs, services, and troubleshoots systems that are customized for specialized client requirements. Training the service and installation team is critical to meeting the expectations of Lock & Key's customers. Training is a(n) _____ function of the human resources department.

Developing

Marco is upset by conditions in his workplace. He is smart, conscientious, and dedicated to his work. He has a proven record of promptness and consistently delivers high quality results. However, he receives a lower pay level than those around him because of his ethic background. What condition is Marco facing in the workplace?

Discrimination

Zero Defect Machinery (ZDM) is a mid-sized tool and die fabrication shop located in Peoria, IL. The company services several large manufacturing accounts based in the Illinois River Valley. ZDM must comply with multiple regulations associated with employee-employer relations. The fact that most of the company's employees are men raises concerns that ZDM may be guilty of ________.

Discrimination

Tango Toppers is a chain of taco restaurants in the Midwest. From the beginning, the restaurant chain has offered a single meat filling, and guests choose their toppings. As Mexican cuisine has gained popularity, the chain also grew. However, in recent years, multiple competitors have opened and taken market share from Tango Toppers by offering more authentic Mexican menu items. Last year, management began recruiting chefs from U.S.-Mexico border states to increase ethnic ______ in its product development team

Diversity

Russell was recently hired by Megawatt International to lead the growing battery technology company. He earned the top management position because of his reputation as a strong leader and his proven record of performance in turbulent and uncertain business environments. Russell advocates a Level 5 leadership approach. So upon joining Megawatt, his first task was to assess the capability of the firm's managers. He discovered that they currently perform at a competent hierarchy level. What is the next hierarchy level that Russell should strive for his new management team to achieve?

Effective

Martha became a manager at High Tide Supplies after working at the front desk for three years. In each successive role, she has improved organizational performance and contributed to the company's rapid growth. She attributes her success to being in touch with her own feelings and her coworkers' feelings. Martha has a high EQ, or ____ quotient

Emotional intelligeence

Russell was recently hired by Megawatt International to lead the growing battery technology company. The company's success in a rapid-paced technological environment requires continuous innovation. Russell earned the top management position because of his reputation as a strong leader and his ability to implement changes in organizational mission, strategy, and structure. The company needs a leader like Russell who will _____ to inspire members of the organization to expand their potential and bring about positive change.

Enrich the meaning of diverse activities

Rachel works in a male-dominated industry. She is a passionate advocate for increasing gender diversity. For years she has championed the recruitment and advancement of qualified female employees at her firm. As she worked her way up the corporate ladder, Rachel's influence increased. The best way for her to advance the careers of high-potential women at the firm is to _____.

Ensure that they have a relationship with a high-ranking organizational member who is committed to their upward mobility

Barry Levenson works for the corporate office of Bastion Global. The firm offers financial lending and consulting services in 14 different countries. Barry does not believe the international firm has done a good job of developing a diverse workforce. In its U.S. offices, 92 percent of Bastion Global's workforce is white, and 68 percent is male. He wants to increase the firm's diversity to better reflect trends in the domestic society at large. Which of the following initiatives would best help Barry achieve his objectives?

Establish mentor relationships to build confidence among underrepresented minority groups.

Rachel works in a male-dominated industry. She is a passionate advocate for increasing gender diversity. For years she has championed the recruitment and advancement of qualified female employees at her firm. However, the culture of the firm accepts only a discreet way of doing things and a singular set of values and beliefs. The monoculture at Rachel's firm is caused by _____.

Ethnocentrism

Sarah, Abdul, Tanya, and Jordan work together in a pod. They interact frequently as a cohesive software development team. Abdul has seen how Tanya reacts to pressing deadlines and the chaotic atmosphere that exists during the completion of a team assignment. Tanya's anxiety has often resulted in programming errors. Abdul does not react like Tanya does to the stressful work environment. The buffering hypothesis explains why Abdul can tolerate higher levels of stress in the workplace than Tanya. This is because Abdul _____.

Experiences a high degree of social support from family and friends

Diane is the department head of the cardiac wing at Jenkins Hospital in Miami, FL. She is considered a great leader. No one at the hospital has more experience than Diane in the field of cardiology. In addition, she has been instrumental in establishing many systems and policies adopted throughout the hospital. In addition to powers she has because of her position in the organization, Diane has ____ power

Expert

East Spring Company (ESC) is a fresh spring water bottling company located in northern New York. The business has seen explosive growth as bottled water has gained widespread popularity in recent years. The firm strongly values its employees' unique combination of knowledge, experience, skills, and capabilities. Its HR practices are modern and innovative. Instead of using an extensive recruitment process to qualify and scrutinize job candidates, ESC grabs the best available candidate without delay. This type of recruitment technique is known as ______ hiring

Fast track

Caleb manages the contract division of the largest property management company in New England. His division is full of high performers in terms of problem solving and judgment. Caleb is an employee-centered leader. This means that Caleb leads with a strong focus on _____.

Goal achievement

The department's responsibility is ______, designing and managing formal organizational systems to ensure the effective and efficient use of human talent to accomplish organizational goals.

HRM or Human Resource Management

Sarah, Abdul, Tanya, and Jordan work together in a pod. They interact frequently as a cohesive software development team. Abdul has seen how Tanya reacts to pressing deadlines and the chaotic atmosphere that exists during the completion of a team assignment. Tanya's anxiety has often resulted in programming errors. Consequently, Abdul has a poor impression of the quality of Tanya's work. A perceptual distortion known as _____ may be taking place in this circumstance.

Halo effect

Barry Levenson works for the corporate office of Bastion Global. The firm offers financial lending and consulting services in 14 different countries. Barry does not believe the international firm has done a good job of developing a diverse workforce. In its U.S. offices, 92 percent of Bastion Global's workforce is white. He wants to increase the firm's racial diversity to better reflect trends in the domestic society at large. Barry plans to do this by targeting his recruitment efforts in the non-white population with the largest numbers in the U.S workforce. This means that Barry will be recruiting in _____ communities.

Hispanic

To manage growing numbers of workers, East Spring Company created a new department that is responsible for attracting and maintaining a qualified workforce. This action demonstrates the company's commitment to invest in _______ capital to support strategic objectives.

Human

Management just completed a five-year strategic plan that projects a 15 percent annual sales growth. Factoring retirements and average resignations with this projection, the human resources department estimates that the company will need an additional 75 employees during the plan period. Which HR activity was performed to identify this need?

Human resource planning

Lock & Key is a large maker of security systems for commercial offices. The company manufactures, markets, installs, services, and troubleshoots systems that are customized for specialized client requirements. One of the factors used to measure the performance of the service and installation team is unsolicited feedback from key accounts. This week, Rhonda received considerable praise for the courtesy she demonstrated during her visit to an important account. Under what conditions could this feedback create a halo performance appraisal error?

If the feedback is used to assess her performance across multiple dimensions

Tango Toppers is a chain of taco restaurants in the Midwest. From the beginning, the restaurant chain has offered a single meat filling, and guests choose their toppings. As Mexican cuisine has gained popularity, the chain also grew. However, in recent years, multiple competitors have opened and taken market share from Tango Toppers by offering more authentic Mexican menu items. Last year, management began recruiting chefs from U.S.-Mexico border states to broaden the ethnic diversity of its product development team. This management team is using a(n) ____ model to define diversity

Inclusive

Identifying blind spots will increase Blanca's self-_____.

Increase Bianca's self-awareness *answer to identifying blind spots

Diane is the department head of the cardiac wing at Jenkins Hospital in Miami, FL. She is considered a great leader. Diane's peers seem to identify with her and pattern their behavior after hers. Her subordinates are extremely loyal to her. In addition to powers she has because of her position in the organization, Diane has ___ on the attitudes, values, beliefs, and behaviors of hospital employees.

Influence

Rachel works in a male-dominated industry. She is a passionate advocate for increasing gender diversity. For years she has championed the recruitment and advancement of qualified female employees at her firm. However, she has repeatedly seen qualified women overlooked in the search to fill open positions. As she worked her way up the corporate ladder, Rachel's influence increased at the firm. Now that she is in a position of greater influence, which of the following would not be an effective way for Rachel to reduce or eliminate the unconscious bias that impacts the firm's hiring and promotional decisions?

Inform the department heads of their biased behavior

Caleb manages the contract division of the largest property management company in New England. His division is full of high performers in terms of processing volume and speed. As a leader, Caleb is task-oriented and directs subordinate work activities toward the attainment of goals. As a leader Caleb has a(n) ____ behavioral orientation

Initiating structure; task

Caleb manages the contract division of the largest property management company in New England. His division is full of high performers in terms of problem solving and judgment. Caleb leads by example. His knowledge and decisiveness set the tone for his team. Caleb's leadership style is characterized by his _____ traits.

Intelligence

Diane is the department head of the cardiac wing at Jenkins Hospital in Miami, FL. She is considered a great leader. Diane's peers and subordinates praise her use of relationships, consensus, and collaboration to achieve organizational results. Diane uses a(n) _____ leadership approach.

Interactive

Justin is finishing his junior year at Brookline College in Omaha, NE. He is a finance student and is planning a career in banking. He has made an arrangement with a nearby financial institution to work in the loans department for 12 hours per week without pay. This will give him an opportunity to gain valuable work experience. In exchange, the bank can see if Justin would be a good fit as a full-time employee after he graduates from college.

Internship

Caleb manages the contract division of the largest property management company in New England. His division is full of high performers in terms of processing volume and speed. As a leader, Caleb is task-oriented and directs subordinate work activities toward the attainment of goals. He pursues an operational environment that minimizes human elements that interfere with efficiency. Using the situational substitutes for leadership model, which situational variable has no effect on the need for Caleb's leadership?

Intrinsic satisfaction

Diane is the department head of the cardiac wing at Jenkins Hospital in Miami, FL. She is considered a great leader. Diane's peers and subordinates praise her use of relationships, consensus, and collaboration to achieve organizational results. Diane's leadership approach _____.

Is associated with female leaders

Jane was raised in Gary, IN. Her father, grandfather, and uncles worked their whole lives in the steel industry as union employees. Her brother John also followed in the family footsteps. However, by the time John went to work at the mill, the social contract between the steel company and its workforce had changed. The most prominent feature of the old social contract was _____.

Job security

Drummonds is a paper manufacturer located in northwest Pennsylvania. Industry has been in decline in this region for many years. With few job opportunities, young people are migrating to Buffalo and Cleveland to find work. Many of the best employees and job candidates are the ones leaving the area. This has made it difficult for Drummonds to keep its positions filled with strong performers. Which of the following compensation systems does not help Drummonds address this issue? - Competency-based pay - Skill-based pay - Job-based pay - Incentive pay

Job-based pay

Diane is the department head of the cardiac wing at Jenkins Hospital in Miami, FL. In this role, she uses her influence with people toward the attainment of hospital and departmental goals. She is a(n) _____

Leader

George has always been excitable. His reactive nature and tendency to be anxious in unpredictable situations makes it difficult for him to handle job stress in a productive manner. However, he maintains a high degree of confidence in the accuracy and quality of his work. George has a high _____.

Level of self-efficacy

Caleb manages the contract division of the largest property management company in New England. His division is full of high performers in terms of processing volume and speed. As a leader, Caleb is task-oriented and directs subordinate work activities toward the attainment of goals. He pursues an operational environment that minimizes human elements that interfere with efficiency. Using Hersey and Blanchard's situational model of leadership, Caleb's leadership involves _____.

Low supportive behavior and high guidance behavior

Jesse had a bad day at work. His supervisor, Brent, arrived late and was clearly annoyed. As the day progressed, Brent's bad mood spread to the other members of the department. This emotional effect is likely to lead to ________ productivity

Lower, reduced

Drummonds is a paper manufacturer located in northwest Pennsylvania. Industry has been in decline in this region for many years. With few job opportunities, young people are migrating to Buffalo and Cleveland to find work. Coupled with the aging population, Drummonds is having difficulty filling positions for its recent growth spurt. The company's human resources department has decided to set its pay scale 10 percent above similar jobs in the region. This is a(n) _____ function of HRM.

Maintaining

Rachel works in a male-dominated industry. She is a passionate advocate for increasing gender diversity. For years she has championed the recruitment and advancement of qualified female employees at her firm. However, she has repeatedly seen qualified women overlooked in the search to fill open positions. The unconscious bias theory suggests that this is happening because _____.

Males will inevitably slight women in their decisions

Management just completed a five-year strategic plan that projects a 15 percent annual sales growth. Factoring retirements and average resignations with this projection, the human resources department estimates that the company will need an additional 75 employees during the plan period. The challenge of attracting an effective workforce of this size is daunting. ESC plans to confront it by purposefully and thoughtfully aligning the needs of the organization with contributions that job candidates are equipped to make. Using the matching model, which of the following alignments will achieve this objective? - Matching the current and future competencies needed by the company with the candidate's personal values - Matching the company's strategic goals with the stage of the job candidate's career - Matching the company's corporate culture with the job candidate's demonstrated commitment - Matching the company's reward structure with the job candidate's promotion aspirations

Matching the company's corporate culture with the job candidate's demonstrated commitment

Management just completed a five-year strategic plan that projects a 15 percent annual sales growth. Factoring retirements and average resignations with this projection, the human resources department estimates that the company will need an additional 75 employees during the plan period. The challenge of attracting an effective workforce of this size is daunting. ESC plans to confront it by purposefully and thoughtfully aligning the inducements of the organization with the needs of job candidates. Using the matching model, which of the following alignments will achieve this objective?

Matching the company's reward structure with the job candidate's promotion aspirations

Rachel works in a male-dominated industry. She is a passionate advocate for increasing gender diversity. For years she has championed the recruitment and advancement of qualified female employees at her firm. As she worked her way up the corporate ladder, Rachel's influence increased. The best way for her to advance the careers of high-potential women at the firm is to connect them with ___ who can build their confidence and capabilities

Mentors

Tina recently completed a questionnaire at work. She learned that her personality profile is ENFJ (Extroversion - Intuition - Feeling - Judging). On what personality dimensions was Tina tested?

Myers-Briggs Type Indicator (MBTI)

Jesse had a bad day at work. His supervisor, Brent, arrived late and was clearly annoyed. As the day progressed, Brent's bad mood spread to the other members of the department. Brent would be a more effective supervisor if he understood the risk of ____ emotions spreading more easily than ______ emotions, especially those of managerial figures

Negative; positive

George has always been excitable. His reactive nature and tendency to be anxious in unpredictable situations makes it difficult for him to handle job stress in a productive manner. What personality trait affects George's performance in times of uncertainty?

Neuroticism

Jennifer has worked in the marketing department of a major insurance company in her hometown since college. She finds her work very satisfying. She has been at the firm for three years, but Jennifer does not see herself as a long-term member of the organization. Jennifer has a low level of

Organizational commitment

Tanya's interpretation of her coworkers' behavior is the _____ step in the perception process.

Organizing

Caleb manages the contract division of the largest property management company in New England. His division is full of high performers who perform their work independently and with confidence. Caleb leads by example. His optimism and integrity set the tone for his team. Caleb's leadership style is characterized by his _____ traits.

Personality

Caleb manages the contract division of the largest property management company in New England. His division is full of high performers in terms of processing volume and speed. Caleb leads by example. His energy and stamina set the pace for his team. Caleb's leadership style is characterized by his _____ traits.

Physical

Marco is upset by conditions in his workplace. He is smart, conscientious, and dedicated to his work. He has a proven record of promptness and consistently delivers high quality results. However, he feels that he is seen as deficient in his capabilities because of his ethic background. What condition is Marco facing in the workplace?

Prejudice

_______ can be as counterproductive as absenteeism

Presenteeism

La Stroll is a maker of battery-powered self-balancing scooters. Olivia works in the human resources department where she assesses internal processes to make sure they directly support and positively impact the company's key performance drivers. Which of the following is not one of the processes that Olivia must monitor?

Product quality

Lock & Key is a large maker of security systems for commercial offices. The company manufactures, markets, installs, services, and troubleshoots systems that are customized for specialized client requirements. One of the factors used to measure the performance of the service and installation team is unsolicited feedback from key accounts. Team members compete against each other, and performance is evaluated according to who receives the most positive customer responses over a 12-month period. This is a _____ performance appraisal method

Ranking system, ranking, forced ranking

Caleb manages the contract division of the largest property management company in New England. His division is full of high performers in terms of processing volume and speed. As a leader, Caleb is task-oriented and directs subordinate work activities toward the attainment of goals. He pursues an operational environment that minimizes human elements that interfere with efficiency. Using the prescriptive curve of the situational model of leadership, Caleb's leadership style indicates that his followers have a low level of _______

Readiness

Management just completed a five-year strategic plan that projects a 15 percent annual sales growth. Factoring retirements and average resignations with this projection, the human resources department estimates that the company will need to hire an additional 75 employees from outside of the firm during the plan period. It has compiled job description and specification lists. What is the next activity that HR will perform to satisfy East Spring Company's workforce needs?

Realistic job previews

Diane is the department head of the cardiac wing at Jenkins Hospital in Miami, FL. She is considered a great leader. Diane's peers seem to identify with her and pattern their behavior after hers. Her subordinates are extremely loyal to her. In addition to powers she has because of her position in the organization, Diane has ___ power

Referent

Jesse loves his job as a junior executive at Jetson Products. He is always willing to take on new assignments with enthusiasm. He thrives on getting involved with all aspects of the business. However, lately Jesse has been feeling overwhelmed. He has many demands competing for his time, and he is unable to keep track of the many thoughts swirling in his mind. So Jesse decided to devise a time-management system to help him gain control over his frenzied work activities. He has collected, processed, organized, and reviewed his current commitments to clarify what needs to be done and facilitate good choices about how to use his time. Which of the following considerations does not factor into what Jesse needs to do next?

Review period

Russell is the president of the smallest business unit of a large conglomerate. He has been disappointed by the organization's unwillingness to embrace promising new business opportunities in the marketplace. He finds the corporation's traditional organizational structure and leadership style inhibiting. Two months ago, the CEO of another company approached Russell. This leader is hard-driving, with an exciting vision of the future. When offered a job at this inspirational CEO's firm, Russell jumped at the chance to work alongside this _____ leader.

Russell - transformational

Martha became a manager at High Tide Supplies after working at the front desk for three years. In each successive role, she has improved organizational performance and contributed to the company's rapid growth. She attributes her success to being in touch with her own feelings and being able to accurately assess her own strengths and limitations. The component of emotional intelligence that Martha attributes her success is _____.

Self-awareness

Jesse loves his job as a junior executive at Jetson Products. He is always willing to take on new assignments with enthusiasm. He thrives on getting involved with all aspects of the business. However, lately Jesse is feeling overwhelmed. He has many demands competing for his time, and he is unable to keep track of the many thoughts swirling in his mind. Jesse would benefit from a(n) _______ system to gain control over his frenzied work activities.

Self-management

Diane is the department head of the cardiac wing at Jenkins Hospital in Miami, FL. She is considered a great leader. Diane's peers and subordinates praise the way that she transcends self-interest to serve others, the hospital, and society. Diane uses a(n) _____ leadership approach.

Servant

Item on job specification list

Skills

Employee affinity groups are based on ___ identity

Social

Martha became a manager at High Tide Supplies after working at the front desk for three years. In each successive role, she has improved organizational performance and contributed to the company's rapid growth. She attributes her success to being in touch with her own feelings. In addition, she is able to practice empathy and understand divergent viewpoints. The component of emotional intelligence that Martha attributes her success is _____.

Social awareness

Sarah, Abdul, Tanya, and Jordan work together in a pod. They interact frequently as a cohesive software development team. Abdul has seen how Tanya reacts to pressing deadlines and the chaotic atmosphere that exists during the completion of a team assignment. Tanya's anxiety has often resulted in programming errors. In this case, project pressures and a hectic work environment are ____ that trigger a stress response in Tanya

Stressors

Which of the following statements explains why it is important to have leaders like Diane in organizations?

Strong leaders enable employees to do their jobs

Eva has worked in the accounts payable department at her firm for over 20 years. Her job has changed during this time as advancements in computer technology have essentially eliminated all potential for processing errors. Because of her extensive experience and the routine nature of her job, Eva operates with little supervision. Based on her status, Eva should be managed with a _____ form of leadership.

Substitute

Drummonds is a paper manufacturer located in northwest Pennsylvania. Industry has been in decline in this region for many years. With few job opportunities, young people are migrating to Buffalo and Cleveland to find work. Coupled with the aging population, Drummonds is having difficulty filling positions for its recent growth spurt. The company has decided to set its hourly pay scale 10 percent above similar jobs in the region to attract and keep high-quality employees. To see what other organizations pay incumbents in similar jobs, Drummonds can use wage and salary ________.

Surveys

Caleb manages the contract division of the largest property management company in New England. His division is full of high performers in terms of processing volume and speed. As a leader, Caleb is task-oriented and directs subordinate work activities toward the attainment of goals. He pursues an operational environment that minimizes human elements that interfere with efficiency. Using the prescriptive curve of the situational model of leadership, what is Caleb's leadership style?

Telling

Zero Defect Machinery (ZDM) is a mid-sized tool and die fabrication shop located in Peoria, IL. The company services several large manufacturing accounts based in the Illinois River Valley. ZDM must comply with multiple regulations associated with employee-employer relations. Because of its industrial setting, the company has strict guidelines for training and access to tooling equipment. ZDM maintains these guidelines to satisfy requirements of _____.

The Occupational Safety and Health Act

Russell was recently hired by Megawatt International to lead the growing battery technology company. He earned the top management position because of his reputation as a strong leader and his proven record of performance in turbulent and uncertain business environments. Russell advocates a Level 5 leadership approach. So upon joining Megawatt, his first task was to assess the capability of the firm's managers. He discovered that they currently demonstrate the ability to manage team members and organizational assets to reach objectives. What is the next functional level that Russell should aim for his new management team to achieve?

The ability to stimulate high standards and champion dedication to vision

Barry Levenson works for the corporate office of Bastion Global. The firm offers financial lending and consulting services in 14 different countries. Barry does not believe the international firm has done a good job of developing a diverse workforce. He wants to improve the firm's diversity to better reflect trends in society at large. What is the biggest global diversity challenge that organizations like Bastion Global face?

The progression of women into executive positions is slow.

Which of the following is not a result of employee affinity groups?

They devolve into gripe sessions that fail to solve problems

Rachel works in a male-dominated industry. She is a passionate advocate for increasing gender diversity. For years she has championed the recruitment and advancement of qualified female employees at her firm. She strongly believes that by making the workforce more heterogeneous, the firm benefits from broader ideas, opinions, and experiences. She believes that this diversity of _____ improves the firm's problem-solving, creativity, and innovation capabilities

Thought

Sarah, Abdul, Tanya, and Jordan work together in a pod. They interact frequently as a cohesive software development team. Abdul has seen how Tanya reacts to pressing deadlines and the chaotic atmosphere that exists during the completion of a team assignment. Tanya's anxiety has often resulted in programming errors. Last Thursday, the entire team stayed late under pressure to complete an important assignment. On Friday morning, Tanya called in sick for the day. In this case, Tanya is experiencing ____ stress, which has advanced to a level that is impacting her health

Threat

The fact that most of the company's employees are men raises concerns that ZDM may be violating _____.

Title VII of the Civil Rights Act

What is the purpose of employee affinity groups?

To focus the concerns of employees from that group

Jane Whitten is the CEO of Dreiden Publishing Company. She is highly influential, not only in her own firm, but throughout the industry. Jane is principled in her leadership style and projects an air of self-confidence. She conveys a vision of an ideal future that is credible even if not immediately attainable. Jane Whitten's challenging and inspirational style makes her a _____ leader, capable of creating significant change.

Transformational

Sarah, Abdul, Tanya, and Jordan work together in a pod. They interact frequently as a cohesive software development team. Abdul has seen how Sarah reacts to pressing deadlines and a chaotic atmosphere that exists during the completion of a team assignment. Sarah often becomes driven and impatient with her coworkers. Her sense of urgency becomes strong. At these times, she seems more competitive than cooperative. Sarah demonstrates Type ___ behavior patterns

Type A

Roger, Dawson, and Dan are looking for a fourth person to fill an open spot on their customer service work team. They have conducted several interviews and narrowed the choice to two young candidates, but they disagree on who to hire. Dawson and Dan want to offer the job to Macy because her experience and capabilities are a perfect match for the job requirements. Roger prefers to hire Dennis, even though he is less qualified than Macy. Roger thinks Dennis is more likely than Macy to stay committed to the job and company over the long term. It is likely that Roger's viewpoint is based on a(n) _____ bias that unmarried women will leave the workforce once they marry and start a family.

Unconscious

Which of the following statements accurately portrays gender differences in leadership behaviors?

Women rate higher than men in the ability to build relationships.

In the U.S., the number of _____ outweighs the number of ______ in the workforce, and their numbers are projected to continue to grow

Women, men