2104
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CUST SERVICE
counter mgr plan/morning huddle clean car pledge 100% SF log 3 critical qs
PROFITABILITY
callback plan weekly revenue and cost sheets execute sales plan
GROWTH
*83 monthly marketing plan arms res plan
Rental Ready
91.1
PLEASE
Patiently Listen Empathetically Assure and apologize Save the Experience
TIPC Formula
Rate x DE x Days in Month + Net Other
MT/MA MAtrix
SQI COVERAGE YEILD COE FUEL
ABRM matrix
SQI NET OTHER COE FEUL
EMP DEV
monthly one on ones 100% on time reviews know the score