2MANAGE: Feedback

What are some of the guidelines we talked about for effective feedback?

1. Candid/clear 2. Specific/descriptive -> use examples 3. Own it/owned -> use "I" 4. Timely 5. Facts 6. Change -> "how" 7. Consistent 8. Meaningful/valuable 9. Balance -> positive/negative/positive feedback

What are the two main obstacles to effective feedback?

1. Defensiveness 2. Disconfirmation

How does GE and Microsoft demonstrate feedback to their employees?

GE -Forced ranking of employee feedback. Ranking each employee percentage wise into a top, middle, and lower tier -Bottom tier gets cleaned out Microsoft -Similar setup/policy as GE -Call their ranking areas "stacks"

What does HALT stand for in the world of effective feedback?

Hungry, Angry, Lonely, Tired

____ > _____

Improvement > Ego

Are GE and Microsoft still doing these employee feedback tactics?

No

Is it good to give feedback once a year?

No, it should be much more often to properly track employees

How often did GE and Microsoft give these employee feedbacks?

One a year

Follow the guidelines Regular Formal AND Informal Be clear about process and expectations Train people how to provide feedback Calibration These are all the "___ ___"

"Best Practices" The need to get it right

What are some important tips on "How do you receive difficult feedback?" (8 examples listed on slide)

1. Don't reach right away 2. Ask clarifying questions, press for details/examples 3. Ask how the situation could have been better handled 4. Ask for what went well 5. Probe for deeper/broader messages 6. Summarize 7. Pay attention to your body language 8. Ask a trusted colleague

What are the three feedback considerations?

1. Formal/Informal 2. Frequency 3. Source

What are the five main sources of feedback?

1. Superior - Subordinate 2. Subordinate - Superior 3. Peer - Peer 4. Self 5. 360°

What are some of the ways for "How do you have difficult conversations?" (9 listed on slide)

1. Think through how the recipient might react 2. Have a plan. Consider multiple scenarios. 3. Feedback process should be normal...expected 4. Practice. Get used to giving feedback more often. 5. Convey your desire to help 6. Watch your body language 7. Watch your language. (constructive...not destructive!) 8. Ask for the recipient's ideas 9. Ask for feedback yourself. Model how to receive feedback.

Focuses on abilities

Coaching

Focuses on attitudes

Counseling

What are some of the other main sources of feedback that we talked about in class?

School -> professor Work -> boss Other areas of such feedback sources could be coming from areas such as: -peers -external (customers) -people that work for you -self-feedback (you)

In today's world, what seems to be the biggest barrier to listening?

Technological distractions -> phones, laptops, etc.

What do Facebook and Google do regarding employee feedback?

They encourage more continuos, informal feedback

Feedback Class Activity: Groups of 2 got up and did charades in front of the class. The audience had the planned following reactions: crazy guesses, positive feedback, negative feedback, and no feedback What was the purpose of this?

To essentially display how individuals react to feedback for the better (positive feedback) or for the worse (no feedback / negative feedback)

The former CEO of GM Jack Welch had a video on the importance of _____, and why it is an essential piece for any organization

candor

Obstacles to effective feedback Must address ____ once it kicks in. Once the individual starts feeling this emotion, he or she will not listen to anything you have to say.

defensiveness

Obstacles to effective feedback With _____, the individual becomes depressed and sad. It is important that once the individual starts feeling this emotion, that you immediately address his or her needs

disconfirmation