30 Common Call Center Interview

10. Do you like multi tasking or you prefer to tackle one problem at a time?

Depending on the situation I could do multi tasking or could tackle one problem at a time. But multi tasking always has the upper hands because it increases your efficiency when it comes to resolution.

20 I order a burger but he gave me hotdog?

First you need to focus on active listening in order for you not to commit a mistake and before you process the customer's request make sure that you really understand what they want. If would be better if you say that I understand that you want to order a burger please stay on the line for a couple of minutes. while I am processing your request.

27. How do you describe color to a blind person? For you to describe a color to a blind person you should try to use other senses such as smell, taste, touch, and emotion.

For you to describe a color to a blind person you should try to use other senses such as smell, taste, touch, and emotion.

What motivates you

I am motivated by my passion to do a great work , helping other and learning new thing really excites and just a feeling of having a sense of achievement. for example in school I studies a lot in order to achieve a passing score thats really makes me happy.

What motivates you? ​

I am motivated with the challenge of leaning new things. Doing my best to achieve companies goals and target. Seeing my self improving in the process and solving others problem and the same time helping them. and overall overcoming the challenges with regards to work.

25. How do you describe yourself

I am passionate about my work and get the job on time to make the boss proud of me. I always listen to instructions and I know in my heart that if you perform well and finish all you work on time your boss might appreciate your work.

1. What makes you Qualified, to work in a call center?

I am qualified to work in a call center because I want to utilize my skills and ability to make me a good call center agent. I am very flexible I don't have complaints with shifting work or working at nights and with split days off. I am willing to learn and I am not intimidated by learning new things. I am very patient and I know how to deal with stress. I believe that these qualities make me qualified to work in a call center.

8. How do you encourage customers to buy additional products or services?

If the customer call about a certain product I will listen to what they need and try to identify similar or additional products that they would get interested in. Once I gathered all the information I will provide first all the benefits and build a relationship with the customer. Not just simply offer the products to them right away. Get their attention first so they would have more interest in buying the products.

11. What if the customer is not happy with your answer or solution?

If the customer is not happy with my answer or solution then I will ask the customer to stay on the line and pass on the call to my manager or a team leader for further investigation on how to make them satisfied

19. why should not hire you?

If you are not looking for as fast learner or goal oriendted employee then probably you should not hire me.

12. What will do you in a situation where the system shuts down and you still handling customers on the phone?

In the middle of handling the phone if the system crashes then I will ask the customer to stay on the line while you are looking for a better solution until I get the power back up. I should sound confident and try to build rapport with the customer so I won't get panic.

13. how to deal with abusive slang using customerS?

You should give a positive response, Keeping in mind that my job is to be nice. Assure the customer that I am there to help him and tell them I required specific information, for you to resolve the issue. If you cant really understand what he said you humbly ask them to speak a little bit slower because you are having a hard time understanding him.

18. Why should we hire you ?

You should hire me because I have the confidence to be call center employee and I am prepared to face all the challenges when it comes to learning new things and learn the company products and services to make your life easier when you are taking the call.

21. What kind of work enviroment do yo prefer?

enjoyable and friendly enviroment would be better

0.tell me about yourself

first i would like to tell you that i am a newbie when it comes to bpo industry but i can assure you that i am a good learner and i can easily adopt new things in a new environment i may not familiar with the tools you are using here but it is not an issue and it is not a challenge for me my ultimate goal is to have a permanent job in the future so i would have a stable income every month to support my daily needs actually before i applied here i made some posts on facebook to get feedback from people who work here so i would have a bit of background if how the work environment is enjoyable luckily i got a lot of positive feedback from your company and not just the enjoyable work environment they also mention about the company benefits that are really great so if you will be given me a chance to work with you i can assure you that i will build a long-term career here and i can guarantee you that you won't get regret if you will hire me.

what is good customer service and what is bad customer service

good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

how you will describe your mood today

im feeling great and happy have a chance to be interview today. It's a great experience to me.

What's your idea about call center.

To me, a customer service call center is the frontline of all customer interactions. It's the job of call center agents to listen and understand customer concerns while also providing helpful information. At the end of the day, customer service call centers need to create satisfied customers with every call.

How's your mood today

Today I felt Great.

9. Do you enjoy working in a team?]

ANy work in an organization requires teamwork. so the answer to this question should always be yes I really enjoy working together with a team to gain ideas from your team as well

14. How do you deal with the question you don't know the answer that customer asked?

First I will always sound confident and never say "I dont know " instead I will inform the customer to stay on the line while you are looking for a better solution.

4. How do you handle irate or difficult customer?

- When clients have issues I need to remain calm and have a gentle tone of voice. I don't want to take it personally because the customer is not angry with me the customer is angry because they are not satisfied with the products. Instead I will apoligive for the inconvenience and provide a solution.

what is bad customer service

2Bad customer service can be defined as when a business fails to meet the customer expectations in terms of service quality, response time, or overall customer experience.

28. How do you describe the color blue to a blind person?

I describe the color blue to a blind person by using ther sense of hearing like lettering them listen to the sound of a sea and its waves. or By using their sense of touch by letting them hold something cold.

2. Why do you want to work for our company?

I have heard nothing but good things about your company from people who have worked there. People say that the accounts here are very stable , the management is kind to its employess and everyone is friendly and a lot of company benefits that make employess stay.Alsoyour company values training and ongoing learning for your employees, and as someone who loves to learn new things and be challenged, this is important to me.

5. How do you see your self five years from now?

I see myself working for the same company but with a higher position.

26. Why do you want this job?

I want this job because I really interested in this kind of work and I really want this utilize my skills and abilities.I have acquired the necessary skills as well as to have a corporate way of working.

16. Why do you want to work in a call center

I want to work in call center because I love to talk to people. It is my passion as well to solve the problem over the phone and Im sure it will challenge me for the first time. No one becomes an expert without exploring new things,, but im sure afer a couple of days everything will gonna be easy.

15. Why did you leave your last job?

I wanted a new oppurtunity where I could learn new things and grow my career but also where I could work more directly with people and find an enjoyable working environment.

30. How would you describe purple to a blind person?

I will describe purple to a bind person by a type of color between hot and cold ,red and blue and it will give a feeling as though it is between the heat of fire and the coldness of water.

29. How would you describe yellow to a blind person?

I will describe yellow to a blind person by simply saying it is a warm soft color like a baby chick or the warmth of sunlight in springtime. Streaming throught a windows warming up a patch on the carpet.

6. What are your goals in life?

My short term goal is to become a regular employee in this company, probably after working for a couple of years in this company, I would like to see myself to be a great call center agent and to more responsibilities like maybe a trainer

22. What is your greatest stregnth?

My greatest strength is my ability to learn from my mistakes Discipline and determincation should always be my priorities.One of my greatest strengths is my ability to learn and teach myself different skillsets. And while I don't have much experience in customer service, I think my ability to learn will help me overcome that obstacle quickly.

3.What has been your most significant achievement?

My most significant achievement , would have to be graduating from college. I say this because for a lot of years I been encountered so many struggles to get good grades and recognition and its all culminated in my achievement of a college diploma

7. How do you define quality customer service?

Quality customer service is being able to provide customers with friendly, professional service that not only solves their problems or answers their questions, but also leaves them feeling satisfied with the service they received. Quality customer service is being able to empathize with a customer and view their issues as your own. For example the call wanted to order new products online and educate them on how the online portal worked. I will always put myself into customer shoes by simply educating them or walk them throught on a self service portal to make thier life easier.

17. What is your expected salary?

Whatever amount you give to people with my qualifications as per company policy would be fine.

24. How do you handle stress and pressure?

When I get stress I just look at the picture on great people like Leonardo the Vinci and everything is gonna be okay. Im not easy to stress becuse my own belief is to enjoy myself as much as I can

23. What is your greatest weakness?

Yes , I have a couple of weakness, my biggest weakness is my inability to work well on a team but now I have the confidence that I can improve it to grow my career