3306 3, Bus 316, Exam 1 Study, Supply Chain Ch 6-10, Supply Chain Operations Test 1, Chapter 1 SCM 304, OMGT - Chapter 1, OMGT Chapter 2, MGT 814 Chapter 4, Chapter 6 Supply Management, OSCMQuiz4

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A traditional university classroom has room for 30 students and is scheduled for use during 12 consecutive one hour periods from 8:00 a.m. to 8:00 p.m. in the spring semester. Its theoretical capacity is therefore half of its rated capacity.

FALSE

The Logistics function of a supply chain would include Marketing and Engineering as its key interorganizational participants.

The alternative production strategies of level, chase, or mixed that are available in top-down planning cannot be used in bottom-up planning.

The earliest finish time is calculated by adding the activity's duration to the predecessor's earliest finish time.

The earliest finish time of an activity is always later than its latest start time.

The first step of the purchasing process is to select the supplier.

The independent variable is the quantity the forecaster is interested in estimating with a linear regression model.

The landed cost is the sum of all of the logistics activities from packaging at the producer's site through transportation, handling, customs, and any other logistics fees to the point of sale.

The net result of the renaissance in logistics is that logistics costs are expected to decline.

The objective function of an optimization modeling approach to S&OP should not allow available labor or equipment time to be exceeded.

The request for quotation is a formal request for suppliers to deliver a product or service that includes key terms and conditions, such as price, delivery, and quality requirements.

The slope of the regression equation is positive if the r-squared value is greater than 0.0.

The tracking signal calculated for the first forecast is always either +1 or -1.

The weighted-point evaluation system allows for a completely objective decision to be made.

Virtual supply chains have the advantage of efficiency, but this advantage is gained in a trade-off with decreased flexibility.

What distinguishes collaborative planning, forecasting, and replenishment (CPFR) systems from traditional planning approaches is the emphasis on forecasting.

When there is a significant upward or downward trend in the data, the two best forecasting models are exponential smoothing and linear regression.

Your authors argue that the increasing numbers of middle management are attributable to their ability to manage projects.

A Six Sigma Champion is a full-time Six Sigma expert that is responsible for training, mentoring, deployment, and results.

FALSE

A busy toll highway that has four toll collectors for northbound traffic is an example of a single-channel, single-phase system.

FALSE

A check sheet, also called an Ishikawa diagram, is used to record how frequently a certain event occurs.

FALSE

A mechanism that identifies a firm's targeted customers and sets time frames and performance objectives for the business is called a mission statement.

FALSE

A ninety percent learning curve is steeper than an eighty percent learning curve.

FALSE

A person who fails to meet output standards could still have an efficiency measurement of more than 100%.

FALSE

A seasonal pattern in time series data is evident when the level of the variable of interest moves erratically up or down from one period to the next.

FALSE

A second-tier supplier is downstream from a first-tier supplier in a supply chain.

FALSE

A support process performs necessary, value-added activities of an organization.

FALSE

An operations and supply chain strategy is a functional strategy that is, by definition, an infrastructural strategy.

FALSE

As long as each functional area in a company operates efficiently, their strategies can be very different.

FALSE

Changeover flexibility refers to the ability of a company to change production quickly from one product to another with a minimal downtime in production.

FALSE

E-commerce is the component of a supply chain that is the most susceptible to breakdown.

FALSE

If a contact lens has a scratch on it, the manufacturer classifies it as defective. This is an example of a continuous variable.

FALSE

In a decision tree, outcome points are under direct control of the decision maker and show the results of choices.

FALSE

In a process map, a circle represents a step or activity in the process.

FALSE

In general, higher conformance quality reduces capacity since the extra care taken during production slows the output rate.

FALSE

In the internally supportive stage of business strategy alignment, management merely attempts to minimize negative potential in the operations and supply chain area.

FALSE

Money spent training an employee how to do the job mistake free is an example of an appraisal cost.

FALSE

Of the three flows linking organizations in a supply chain, information and monetary flows always move upstream and physical flows always move downstream.

FALSE

One reason the SCOR model is widely accepted is its consistency. It mandates the same information and physical flows for all products, regardless of the degree of customization.

FALSE

Productivity is measured as the ratio of inputs to outputs.

FALSE

Qualitative forecasts are used when there is plenty of relevant data.

FALSE

Scheduling and managing the flow of work through an organization and supply chain belongs to the logistics function of a supply chain.

FALSE

Six Sigma quality means that the difference between the upper and lower tolerance levels is six standard deviations wide.

FALSE

The Five Whys can be used during all three phases of construction of a Pareto chart.

FALSE

The drive for efficiency has decreased the level of globalization in the world economy.

FALSE

The magnitude of changes created by a continuous improvement program is generally larger than those created by a business process reengineering program.

FALSE

The phrase "closing the loop" means that strengths and weaknesses, as well as core competencies are fed back into the mission statement.

FALSE

The primary focus of a swim lane process map is to depict flows of objects, information, and money.

FALSE

The upper and lower limits of a control chart should be wider than the upper and lower tolerance limits.

FALSE

The vision statement addresses a company's reason for existence, core values, and domain.

FALSE

There is no need for an organizational interface between the finance function and the operations and supply chain management function.

FALSE

To avoid supply chain problems, firms must manage relationships with their downstream suppliers as well as their upstream customers.

FALSE

To participate in a supply chain, a firm must actually handle the physical goods at some point.

FALSE

Virtual supply chains have the advantage of efficiency, but this advantage is gained in a trade-off with decreased flexibility.

FALSE

Volume flexibility is the term used to describe the ability of a producer to produce a dazzling array of products or services.

FALSE

With everything else held constant, a sampling plan with c = 1 will have a lower producer's risk than a sampling plan with .

FALSE

A busy toll highway that has four toll collectors for northbound traffic is an example of a single-channel, single-phase system.

False

A firm's capacity cannot be limited by members of its supply chain.

False

A mechanism that identifies a firm's targeted customers and sets time frames and performance objectives for the business is called a mission statement.

False

A ninety percent learning curve is steeper than an eighty percent learning curve.

False

A second-tier supplier is downstream from a first-tier supplier in the supply chain

False

A second-tier supplier is downstream from a first-tier supplier in the supply chain.

False

A waiting line cannot be both multiple-channel and multiple-phase.

False

Building rental and depreciation on capital equipment are examples of variable costs.

False

Capacity is the capability of a worker, machine, work center, plant, or organization to produce output per time period.

False

E-commerce is the component of a supply chain that is the most susceptible to breakdown

False

For a given fixed cost and revenue, as the variable cost rises, the break-even point also rises.

False

In a decision tree, outcome points are under direct control of the decision maker and show the results of choices.

False

In general, higher conformance quality reduces capacity since the extra care taken during production slows the output rate.

False

In most cases, simulation models provide optimal solutions to problems just like most of the equations presented in your textbook.

False

In most waiting line models, customers are assumed to arrive at random intervals, based on a normal distribution.

False

Inputs to the transformation process are tangible, but the outputs may be tangible or intangible

False

Of the three flows linking organizations in a supply chain, information and monetary flow always move upstream and physical flows always move downstream

False

The Greek letter lambda (λ) is used to represent the service rate of a waiting line system.

False

The Logistics function of a supply chain would include Marketing and Engineering as its key inter-organizational participants

False

The association for operations management is AOM

False

The drive for efficiency has decreased the level of globalization in the world economy of the last twenty years

False

The term time compression refers to the phenomenon that a server tends to speed up the service process if the waiting line exceeds some critical number of customers.

False

To avoid supply chain problems, firms must manage relationships with their downstream suppliers as well as their upstream customers

False

To participate in a supply chain, a firm must actually handle the physical goods at some point

False

To participate in a supply chain, a firm must actually handle the physical goods at some point.

False

Virtual supply chains have the advantage of efficiency, but this advantage is gained in a trade-off with decreased flexibility.

False

Which of the following lists is in correct supply chain order? A) first-tier supplier — manufacturer — distributor B) distributor — manufacturer — retailer C) first-tier supplier — second-tier supplier — third-tier supplier D) customer — retailer — distributor

First-tier supplier - manufacturer—distributor

Which of the following is primarily a supply chain management decision?

From whom to purchase materials

A(n) ________ is a graphical tool that should be used to show a project's progress as time elapses.

Gantt chart

The greater the randomness in the data, the ________ the value of the alpha in an exponential smoothing forecast.

Greater

Green Belts have: A) more Six Sigma training than Black Belts but less Six Sigma training than Champions. B) more Six Sigma training than Champions but less Six Sigma training than Team Members. C) more Six Sigma training than Black Belts but less Six Sigma training than Master Black Belts. D) more Six Sigma training than Team Members but less Six Sigma training than Black Belts

"I've never seen flavored marshmallows this size before!" Alice squealed as she emptied the shelves at the local grocery store. The rest of the shoppers would have to make do with the other seventy bags of miniature and standard-size marshmallows during this winter's hot chocolate festival. For Alice, the jumbo size feature is an order winner.

TRUE

1) ISO 9001:2008 can be used by both manufacturing and service companies.

TRUE

A business is defined by its structural and infrastructural elements.

TRUE

A business's core competencies can shift over time.

TRUE

A firm is able to meet current demand. If it adopts a lead capacity strategy, then it is probably making the assumption that demand will increase in the future.

TRUE

A firm is more likely to develop the internal capacity to perform activities that are strategically important to its success than it is to outsource those activities.

TRUE

A firm's capacity can be limited by members of its supply chain.

TRUE

A laundry tracks clean linen output in pounds and their inputs of gas, water, electricity, and labor. A productivity measure incorporating all of these inputs is a multifactor measure.

TRUE

An R chart is used to track how much the individual observations within a sample vary.

TRUE

Appraisal costs can occur when a company has NOT produced any defective items.

TRUE

Building rental and depreciation on capital equipment are examples of fixed costs.

TRUE

Capacity is the capability of a worker, machine, work center, plant, or organization to produce output per time period.

TRUE

Conformance quality addresses whether the product was made or the service performed to specifications.

TRUE

Cycle time is the total time needed to complete a business process.

TRUE

Darrell and Dave were fierce competitors, which drove both of them to overpay for many of their inputs, resulting in increased prices at their own stores. Dave realized this, and pondered how he could be recognized as a cost leader by his customers and maintain his reputation for quality merchandise. Sacrificing one element of his strategy at the expense of another is recognized as a trade-off in operations management.

TRUE

Electronic commerce refers to the use of information technology solutions to automate business transactions.

TRUE

Every organization has an operations function.

TRUE

For a given fixed cost and revenue, as the variable cost rises, the break-even point also rises.

TRUE

Forecasting counts suppliers and customers among its key interorganizational participants.

TRUE

Forecasts are almost always wrong.

TRUE

Garvin's dimension of durability is satisfied if the product fails infrequently.

TRUE

If a logistics firm consistently makes deliveries within the agreed upon delivery window, they are exhibiting delivery reliability.

TRUE

In general, core competencies drive strategies.

TRUE

In general, operations management activities are information and decision intensive.

TRUE

In operations and supply chain environments that must deal with random demand and variable processing time, it is virtually impossible to achieve very high capacity utilization levels and still provide acceptable customer service.

TRUE

Information and materials are two examples of inputs to the transformation process.

TRUE

Joseph Juran's definition of quality as "fitness for use" is an example of the value perspective of quality.

TRUE

Learning curve theory suggests that productivity will increase as people and systems learn to perform tasks more efficiently.

TRUE

Level 1 of the SCOR model is organized around the five core management processes: plan, source, make, deliver, and return.

TRUE

Mapping creates a common understanding of process activities, their results, and who performs the steps.

TRUE

Most of the participants in a supply chain are both suppliers and customers.

TRUE

Most organizations function as part of a larger supply chain.

TRUE

Over the long run, fluctuations in demand due to seasonality are greater than those due to randomness.

TRUE

Policies and decision rules are infrastructural elements.

TRUE

Which of these statements about recent trends in operations and supply chain management is BEST?

More companies are putting an emphasis on relationship management

________ is a measure of process performance that is a ratio of output to inputs.

Multifactor productivity

Nora has a positive tracking signal

Which of these is NOT an element of the SCOR model?

Operate

Which of these is NOT an element of the SCOR model? A) Operate B) Plan C) Source D) Return

Operate

Consider the system composed of four processes linked by a conveyor belt. There is no storage between these processes pictured below. Which statement is BEST Four Boxes

Overall system improvement efforts should focus on process 1.

Which two continuous improvement tools are most similar in appearance? A) scatter plot and check sheet B) Pareto chart and histogram C) histogram and fishbone diagram D) check sheet and fishbone diagram

Pareto chart and histogram

Customer arrivals at a dry cleaning service occur randomly throughout the day. The distribution that is usually used to model the interval between arrivals is the:

Poisson distribution.

________ are teams or individuals who have the authority and responsibility for improving the organization's business processes.

Process owners

________ is an operations activity with the purpose of designing and implementing the transformation processes that best meet the needs of the customer and firm.

Process selection

Which job title would be given to someone responsible for supervising production in a manufacturing setting?

Production manager

Which job title would be given to someone responsible for supervising production in a manufacturing setting? A) Supply chain manager B) Production manager C) Supplier development manager D) Purchasing manager

Production manager

Which job title would most likely be responsible for supervising production in a manufacturing setting?

Production manager

________ is unpredictable movement from one time period to the next

Randomness

Damron Inc. wants to purchase a shear for their sheet metal shop and chooses dimensions of cost, reliability, and flexibility as critical to their long term success. They evaluate four different shears and rate their performance on each criterion on a scale from 1 (poor) to 5 (excellent). Which shear should be purchased?

Reber

Efforts to improve cooperation among firms in the supply chain can be characterized as

Relationship Management

________ is the term that describes efforts to improve operations by increasing supply chain members' willingness to cooperate.

Relationship management

________ is the SCOR model process that addresses the movement of defective product from the customer.

Return

Which of the following is NOT a flow typically found in a supply chain?

Risk

Which of the following is NOT a flow typically found in a supply chain? A) physical B) information C) monetary D) risk

Risk

The greater the randomness in the model, the greater the number of periods should be used in a moving average forecast.

The most detailed level of a logistics information system is the execution system.

The perfect order measures how effectively logistics serves the customer while the landed cost measures how efficiently logistics provides that service.

The ratio of earnings to sales for a given time period is a firm's profit margin.

The solution obtained from an assignment problem is an optimal answer to the problem of shipping goods from multiple sources to multiple destinations

There are more resources required during the performance phase of a project than the project definition phase.

Total cost analysis divides costs into direct (costs that are tied to the level of operations or supply chain activities) and indirect (costs that are not tied to the level of operations or supply chain activity).

Use of EDI in the supply chain has led to shorter lead times and lower inventory.

When a preferred supplier does not exist, competitive bidding and negotiation are two methods commonly used for final supplier selection.

When the products and services have very different resource requirements and the mix is unstable from one period to the next, bottom-up planning works best.

When there is a significant upward or downward trend in the data, the two best forecasting models are adjusted exponential smoothing and linear regression.

Process owners are empowered employees that have the authority and responsibility for improving the organization's business processes.

TRUE

Producer's risk rises as consumer's risk falls.

TRUE

Reductions in process variance result in higher process capability.

TRUE

Taguchi's quality loss function runs counter to the notion that product falling within tolerance limits is acceptable.

TRUE

The Delphi method, panel consensus forecasting, and market surveys are all qualitative methods, but only market surveys do not use experts.

TRUE

The Theory of Constraints would support the statement that a chain is only as strong as its weakest link.

TRUE

The externally supportive stage of alignment is more desirable than the externally neutral stage of alignment.

TRUE

The greater the randomness in the model, the greater the number of periods should be used in a moving average forecast.

TRUE

The professional society for persons interested in operations and supply chain management is called APICS.

TRUE

The supply chain is a network of manufacturers and service providers that work together to create products or services needed by end users.

TRUE

Total Quality Management is the management of an entire organization so that it excels in all quality dimensions that are important to customers.

TRUE

Transportation and warehousing are examples of logistics activities.

TRUE

When McDonald's studies the drive-through operations of Burger King, they are engaging in competitive benchmarking.

TRUE

Which of the following statements regarding the supply chain is

TRUE

While efficiency can exceed 100%, percent value-added time has a maximum of 100%.

TRUE

You decide to open a bookstore with a wide selection, comfortable seating, and an internal coffee shop because it has worked very well for other bookstores you have visited. Your strategy could be described as externally neutral.

TRUE

Your employer prepares a request for proposal that describes in vivid detail all of the capabilities that a new computer system should possess. A software product that can meet this request for proposal has performance characteristics that can be described as order qualifiers.

TRUE

Your university sends a contingent of top-ranking officials to Las Vegas hotels to study ways to improve dormitory living conditions. This is an example of process benchmarking.

TRUE

DMAIC (design-measure-analyze-improve-control)

The Six Sigma ________ process outlines the steps that should be followed to improve existing business processes.

In the Sweet Action! supply chain, the flowers produce the nectar which is collected by the bees. The busy bees take this nectar and produce honey, which is collected by the beekeeper, who puts it in quart jars and supplies it to the baker. The baker produces a lovely array of confections, which are purchased by the local restaurant. The restaurant sells these confections to their loyal diners, who gleefully consume them and nag the chef for his recipe. Which of these statements about this supply chain is best? A) The busy bees are a first-tier supplier of the local restaurant. B) The beekeeper is a first-tier supplier of the local restaurant. C) The baker is a first-tier supplier of the local restaurant. D) The local restaurant is a first-tier supplier of the loyal diners.

The baker is a first-tier supplier of the local restaurant.

Which of the following statements about learning curves is best? A) Learning improvements always follow a constant pattern. B) Frequent design changes and reengineering have no effect on learning rates. C) Underestimated learning effects may cause overestimation of capacity needs. D) An eighty percent learning curve means that each unit takes twenty percent less time to produce than its immediate predecessor.

Underestimated learning effects may cause overestimation of capacity needs.

If a firm cannot make a profit regardless of output volume, then:

VC > R.

If a firm cannot make a profit regardless of output volume, then: A) FC > VC. B) VC > FC. C) VC > R. D) BEP > VC.

VC>R

as it is

When an employee team develops a process map, they should document the process ________.

process benchmarking

When an organization compares their processes to those of another firm outside their industry, they are engaging in ________.

When constructing a fishbone diagram, brainstorming takes place during the: A) closed phase. B) narrow phase. C) wide phase. D) open phase.

The Theory of Constraints would support the statement that a chain is only as strong as its weakest link.

True

The break-even formula FC/(R-VC) does not include a provision for a price break if a customer purchases a large quantity.

True

The supply chain is a network of manufacturers and service providers that work together to convert and move goods from the raw materials stage to the end user

True

The transformation process can be used to describe the production of intangible services

True

With only a half hour for lunch I screamed into the parking lot of the nearest Golden Arches Supper Club at 40 miles an hour. When I saw the drive through line was 15 cars deep I didn't bother getting in line; I was off to visit the Colonel. This behavior might be described as balking.

True

t/f your employer prepares a request for proposal that describes in vivid detail all of the capabilities that a new computer system should possess. Software vendors with products that meet this request for proposal can be described as order qualifiers.

True

An activity or firm that is positioned earlier in the supply chain relative to another activity or firm is said to be ________.

UPSTREAM

Which of the following statements about learning curves is BEST?

Underestimated learning effects may cause overestimation of capacity needs.

When should a process be an art and not a science? A) when the process is mass customization B) when the process is mass production C) when the process is research and development D) when the process is continuous flow

The translation of an overall business strategy into a level of detail suitable for the marketing area is a(n) ________.

functional strategy

Causal models are used to predict a value based on ______. A. identifying important links between the outcome and other factors in its environment B. capturing human intuition C. a small group of highly knowledgeable people who develop predictions through discussion and consensus D. the assumption that a future outcome is based on that outcome's historical behavior

identifying important links between the outcome and other factors in its environment

Operations can be considered a transformation process that takes things like materials, labor, and capital, called ________, and transforms them into goods or services, called ________.

inputs and outputs

Operations can be considered a transformation process that takes things like materials, labor, and capital, called ________ and transforms them into goods or services, called ________.

inputs, outputs

Typical inputs to the transformation process include: A) tangible goods. B) satisfied customers. C) intangible needs. D) fulfilled needs.

intangible needs

The success of a strategy depends on doing many things well and: A) adjusting the company mission to match what you excel at. B) performing at a high level. C) doing them better than your competitors. D) integrating among them.

integrating among them

Costs incurred by defects that occur prior to delivery to the customer are called: A) external failure costs. B) internal failure costs. C) appraisal costs. D) prevention costs.

internal failure costs

The operations and supply chain strategy wasn't aligned with the business strategy nor the mission, so management could only hope to minimize the damage the operations function caused. This ________ stage was targeted for improvement next year.

internally neutral

One advantage of simulation modeling is:

it allows the user to conduct a "what if" analysis.

The ________ function of an organization manages the movement of physical goods throughout the supply chain.

logistics

Taguchi defines quality in terms of: A) parts per million. B) losses. C) lot tolerance percent defective. D) acceptable quality levels.

losses

The ________ capacity strategy attempts to adjust the current capacity to a level equivalent to the current demand.

match

Each outcome of flipping a fair coin is completely independent of the previous flip. This outcome is known as:

memory less.

A performance or time target for each major group of activities in a project is a(n) ________.

milestone

The ________ explains why an organization exists.

mission statement

The ability to produce a wide range of products or service is:

mix flexibility

The ability to produce a wide range of products or services is referred to as ________.

mix flexibility

The ability to produce a wide range of products or services is: A) mix flexibility. B) changeover flexibility. C) volume flexibility. D) run flexibility.

mix flexibility

more Six Sigma training than Team Members but less Six Sigma training than Black Belts

An arrow in a process map represents a: A) move activity. B) start or finish point. C) delay. D) creation of a document.

move activity

Net cash flow is the difference between the value added and the cash on hand at the end of the period.

Outsourcing can be risky because it decreases the firm's strategic flexibility.

In order for the assignment problem method to yield an optimal solution all of the transportation costs in the area must be identical.

In the description of the purchasing process, the product should be described only by brand or specification.

Planning values are used in bottom-up planning, but cannot be used in top-down planning.

It costs $10 to make a single unit using regular production and $15 to make a single unit using overtime production. Total overtime production is limited to 1000 units for the five month period. The manufacturing plant has a regular production capacity of 250 units per month. There are 225 units in inventory at the start of the planning period and the company would like to end with the same amount at the end of the five month planning period. There is a $5 per unit charge for holding inventory at the end of each month and a limit of 600 units ending inventory for any period. What would be the total cost (cost of regular production, overtime production and inventory costs) if a LEVEL S&OP plan is adopted?

$27,625

A tracking signal value between ________ and ________ would suggest that the forecasting technique in use is appropriate.

-4, +4

Wally's Filling Station is manned by one capable attendant that can fill your tank and check your tires, oil, and water in 5 minutes. If four customers arrive each hour, and the service and arrival rates are governed by the Poisson distribution, what is the utilization of the attendant?

0.33

21) The majority of the total operating budget for most organizations is: A) engineering costs. B) advertising costs. C) supply chain costs. D) equipment maintenance costs.

A firm's demand data from the last two quarter is displayed in the table. Use a three period moving average to forecast demand for July

217

Damron Inc. wants to purchase a shear for their sheet metal shop and chooses dimensions of cost, reliability, and flexibility as critical to their long term success. They evaluate three different shears and rate their performance on each criterion on a scale from 1 (poor) to 5 (excellent). What is the value index for the shear made by Belsky Manufacturing

A firm's demand data from the last two quarter is displayed in the table. Use a three period weighted moving average with Wt = 0.7, Wt-1 = 0.2, and Wt-2 = 0.1 to forecast demand for July.

235.2

Jimbo Elrod has obtained fixed and variable cost information for four potential locations for his professional wrestling school and summarized it in tabular form below. All values are in dollars. Site Fixed Cost Variable Cost A 10,000 24 B 12,000 20 C 14,000 18 D 16,000 17 What is the break even point for location D if Jimbo decides to charge $21 per

4,000 students

It costs $12 to make a single unit using regular production and $15 to make a single unit using overtime production. Total overtime production is limited to 500 units for the five month period. The manufacturing plant has a regular production capacity of 250 units per month. There are 50 units in inventory at the start of the planning period and the company would like to end with the same amount of inventory at the end of the five month planning period. There is a $5 per unit charge for holding inventory at the end of each month and a limit of 250 units ending inventory for any period. What is the total number of units to be produced using overtime throughout the entire planning period if a CHASE S&OP plan is adopted?

450

A company has a sales forecast for the following five months as shown in the table. If they have a beginning inventory of 225 units, what amount should be produced under a level plan in order for them to have an ending inventory of zero units at the end of the five month period?

580 units per month

As potato harvest season approaches, the number of year-round llama wranglers is insufficient to meet the demand, so a few wranglers are hired just for the month it takes to haul the harvest down from the mountains to the anxious potato-festival crowd. This approach to meeting the labor requirements is called: A) a tiered workforce. B) offloading. C) labor management. D) yield management.

62.43

What is the ending inventory level for April in the production plan shown in the table? All entries in the table are in terms of sales units.

75 units

A bottling machine has a theoretical capacity of 100 bottles per minute. During every ten hour shift it operates continuously but is shut down once for 30 minutes for cleaning, inspection, and lubrication. What is its rated capacity?

95 bottles/minute

A company keeps track of unit sales and notes a strong trend during the past eight periods. They use an adjusted exponential smoothing model with an alpha equal to 0.7 and a beta equal to 0.6. Using the demand data and previous forecasts shown in the table, develop a forecast for period 4. *CHART* A) 82.2 B) 84.9 C) 87.5 D) 91.6

A company that makes the rocket widget has one machine capable of producing this unique item. The machine requires an attendant, who works 40 hours a week for $12 per hour and has made himself available for a maximum of 8 hours of overtime. It costs $20 per hour to run the machine and it is capable of producing 10,000 rocket widgets per hour. The widgets sell for $10 per hundred and cost $1 per hundred in materials. If the production manager wishes to develop a sales and operations plans using an optimization model, which of the following statements is valid? A) A constraint should limit overtime to less than 8 hours per week. B) The objective function should maximize the amount of rocket widgets produced. C) The objective function must be to minimize the overtime. D) A constraint should limit the cost to run the machine to less than or equal to $20 per hour.

A firm that is interested in consistent on-time delivery would probably design their transportation and warehousing system to include: A) air transportation with a spot stock warehouse. B) rail transportation with a consolidation warehouse. C) water transportation with a hub and spoke warehouse. D) pipeline transportation with a postponement warehouse.

A firm's demand data from the last two quarter is displayed in the table. Use a three period weighted moving average with Wt = 0.7, Wt-1 = 0.2, and Wt-2 = 0.1 to forecast demand for July. Month Demand January 154 February 148 March 214 April 180 May 225 June 246 A) 235.2 B) 195.6 C) 158.8 D) 180.4

A forecaster develops a linear regression model for quarterly sales data shown in the table. The slope of the regression equation is 37.9 and the intercept is 57. Use the regression model to determine the seasonal index for the third quarter. Quarter -- Sales 1-------94 2-------150 3-------159 4-------228 1-------90 2-------126 3-------179 4-------188 A) 0.99 B) 1.12 C) 0.93 D) 1.09

A recent survey of executives at Global 1000 companies uncovered what fear? A) the fear of a supply chain disruption B) the fear of the unknown C) the fear of improperly weighting performance dimensions D) the fear of misclassifying direct and indirect costs

A well-educated lumberjack decides to use linear regression to predict the demand for firewood based on the ambient temperature. He has collected data on firewood sales and temperature for the last several days and has performed some preliminary calculations as shown in the table. What is his regression equation based on the data? *CHART* A) Ricks = 50.6 - 0.93 x Temp B) Temp = 53.3 — 1.0 x Ricks C) Ricks = 0.93 - 50.6 x Temp D) Temp = 1.0 — 53.3 x Ricks

An example of a variable cost is: A) a payment to your raw materials supplier. B) a lease payment on a piece of equipment. C) a mortgage payment on buildings. D) a monthly licensing fee for a software package.

Cargo is loaded and unloaded only once with: A) direct truck shipment. B) less-than-truckload shipment. C) multimodal solutions. D) None of these modes always has only one loading and unloading.

Flingers Inc. reveals the following information in their annual report for FY 2014. Earnings and Expenses Sales $10,000,000 Cost of goods sold $5,000,000 Pretax earnings $500,000 Selected Balance Sheet Items Merchandise inventory $80,000 Total assets $2,000,000 What is Flingers' profit margin? A) 5% B) 16% C) 2% D) 4%

A maintenance worker maintains an alibi sheet of all work activities performed in an 8 hour shift. If the work standard is such that 90% efficiency is expected, what is the actual amount of time that should be documented? A) 8.9 hours B) 111% C) 7.2 hours D) 0.8 hours

Last year the Monroe Logistics Company reported 4,000 damaged deliveries, 1,000 deliveries to the wrong address, 500 late deliveries, and 200 deliveries billed incorrectly. Assuming no delivery had more than one error, how many deliveries were properly handled if their percent perfect order is 87%? A) 38,145 B) 40,622 C) 43,845 D) 47,561

Qualitative forecasts are used when there is plenty of relevant data.

Planning numbers needed for effective decision making are typically developed by: A) forecasting. B) capacity planning. C) inventory management. D) process selection.

Project planners develop a broad definition of what the project is and what its scope will be during the: A) concept phase. B) project definition phase. C) planning phase. D) performance phase.

Refer to the scenario above. Which of these is part of an appropriate objective function? A) $12∗DW + $15∗DX + $13∗DY + $11∗DZ B) -$3∗AW - $7∗BW - $10∗CW - $12∗DW C) CW + CX + CY + CZ = 14,000 D) CW + CX + CY + CZ ≤ 14,000

Regular production costs $13 per unit and selling a unit represents a cash inflow of $28 per unit. Assume that all units reflected on the forecast will be sold. What is the cumulative net cash flow through March? Month Forecast Regular Production January 250 250 February 200 200 March 300 300 April 400 400 A) $11,250 B) $4,500 C) $8,400 D) $3,900

The Super Bowl is right around the corner and Gowgem Hotels is aquiver with anticipation. They'd like to price their rooms at their three city locations, next to the stadium, near the airport, and in the suburbs, as high as possible but still achieve 100% occupancy. The approach they should take to this opportunity is: A) yield management. B) a tiered workforce. C) a load profile. D) a chase plan.

The analyst turned on his banker's lamp, adjusted his eye shade, and slowly pulled a legal pad from his desk. His weathered hands punched the buttons on his desk calculator deliberately as he divided earnings by total assets in order to calculate: A) return on assets. B) cost of goods sold. C) merchandise inventory. D) profit margin.

The assignment model assumes that: A) there are no economies of scale in shipping from one point to another. B) the total amount shipped must exceed plant capacity. C) the total amount shipped must not exceed demand at each location. D) negative shipment quantities are acceptable as long as they are balanced by a positive shipment elsewhere.

The landlord's favorite place to buy shrimp in New Orleans was the Cajun Seafood market on Claiborne and he did not hesitate to stock up on shrimp when he dropped by the shotgun double house he bought as an investment a few years ago. Sadly, it was 685 miles one way to visit the property and even though gas was available at $1.88 per gallon and the car achieved 25 miles per gallon, it was an expensive trip. He packed a cooler with $12 worth of ice regardless of the quantity of shrimp he bought to bring home. The shrimp were a bargain at $7.99 per pound for jumbos and he always tried to fit 35 pounds of the crustaceans in the cooler. What is the landed cost of a pound of shrimp? A) $11.28 B) $9.80 C) $9.42 D) $8.78

The project represented by this network diagram has activity lengths in days and crash costs as shown in the table. The fixed cost for being on site is $450. What is the lowest total completion cost for the project? *CHARTS* A) $10,600 B) $11,000 C) $11,400 D) $12,000

The two basic types of purchasing contracts are: A) fixed-price and cost-based. B) bid-rigged and cost-plus. C) cost-zero and fixed-variable. D) fixed-quantity and variable-cost.

The use of supply chain partners to provide products or services is called: A) outsourcing. B) insourcing. C) offloading. D) partnering.

This transportation mode is often the most expensive on a per pound basis. A) air B) rail C) water D) highway

What is the latest that activity D can start if A is 5 days, B is 7 days, C is 4 days, D is 5 days, E is 7 days, and F is 6 days long? -> C - - -> D- - -> - A- - ->F - - - -> B - - -> E- A) 14 B) 15 C) 16 D) 17

What percent of North American gross domestic product is accounted for by logistics? A) almost 8 percent B) almost 12 percent C) almost 16 percent D) almost 20 percent

When compared with single sourcing, multiple sourcing has the advantage of: A) spreading risk. B) volume leveraging. C) lower transportation costs. D) reduced quality variability.

Which of these forecasts is the BEST? A) The one with a MAD of zero. B) The one with the tracking signal of +4. C) The one with the tracking signal of -4. D) The one where the tracking signal times the MAD equals zero.

Which of these forecasts is the BEST? A) the one with a MAD of zero B) the one with the tracking signal of +4 C) the one with the tracking signal of -4 D) the one where the tracking signal times the MAD equals zero

Which of these is NOT an advantage of linking sales and operations planning throughout the supply chain? A) Increased sales revenue B) Greater coordination C) Improved productivity D) Fewer disruptions in the flow of goods and services

Which of these is an indirect cost associated with insourcing? A) maintenance B) purchasing C) receiving D) quality control

Which of these quantitative techniques is a causal model? A) linear regression B) last period C) exponential smoothing D) weighted moving average

Which of these statements about reverse logistics is BEST? A) Reverse logistics systems are usually less cost-efficient than forward-based systems. B) Reverse logistics systems are usually designed to be less flexible than forward-based systems. C) Reverse logistics systems usually play no role in customer satisfaction. D) Reverse logistics systems usually use the same processes and players that comprise the forward-based system.

Within the context of the planning cycle, the planning that takes place at the highest levels of the firm is called: A) strategic planning. B) operational planning. C) tactical planning. D) detailed planning and control.

Inventory pooling occurs when a warehouse operator fails to complete shipments and is left with inventory that should be elsewhere.

A car wash services 200 customers in a 4 hour span on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour. An appropriate measure of productivity is: A) 200 cars/hour. B) 0.6 $/car. C) 8.3 cars/$. D) 1.7 cars/$.

A car wash services 200 customers in an hour on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour. An appropriate measure of productivity is: A) 80%. B) 2.35 cars/$. C) 8 cars/$. D) 0.425 $/car.

Which of these statements about time performance is best? A) A supplier with high delivery speed must have high delivery reliability. B) A customer with a narrow delivery window should have a supplier with high delivery reliability. C) A supplier with low delivery reliability must have low delivery speed. D) A customer with a wide delivery window should have a supplier with low delivery reliability.

A customer with a narrow delivery window should have a supplier with high delivery

Which of these statements about time performance is BEST?

A customer with a narrow delivery window should have a supplier with high delivery reliability

Which of these statements about time performance is best?

A customer with a narrow delivery window should have a supplier with high delivery reliability.

Which of the following statements regarding the supply chain is TRUE?

A first-tier supplier is downstream from a second-tier supplier

? A) A second-tier supplier is downstream from a first-tier supplier. B) A first-tier supplier is upstream from a second-tier supplier. C) A first-tier supplier is downstream from a second-tier supplier. D) A customer is upstream from a first-tier supplier.

A first-tier supplier is downstream from a second-tier supplier.

Which of the following statements regarding the supply chain is TRUE?

A first-tier supplier is downstream from a second-tier supplier.

Which of the following statements about capacity strategies is NOT correct?

A lag capacity strategy would be well-suited for a period of high growth.

Which of the following statements about capacity strategies is NOT correct? A) Lead capacity strategy can be used to preempt competitors who might be planning to expand their own capacity. B) A lag capacity strategy tends to have greater productivity due to higher utilization levels. C) A match capacity strategy tends to avoid periods of high under- or overutilization. D) A lag capacity strategy would be well-suited for a period of high growth.

A lag capacity strategy would be well-suited for a period of high growth.

A man in midlife crisis places his order for a custom chopper from OC Choppers on September 1, but the work on the bike doesn't actually begin until October 1. The actual work on the bike, from design, through fabrication and assembly takes the entire month of October. The entire month of November is spent learning to ride a trainer bike, adding another garage bay to the house, and updating his will. Finally on November 30, the customer takes possession of his dream chopper and happily smokes his tires out of the lot and rides back to Oklahoma. This period of 91 days, besides being labeled "the longest three months of his life" would be more accurately labeled: A) efficiency. B) value-added time. C) cycle time. D) productivity

development

A process that seeks to improve the performance of main value-added and necessary, non value-added activities is a(n) ________ process.

A professor is expected to cover 16 chapters in an operations management text each semester. One semester the professor dismisses class 30 minutes early every Monday and Friday and is able to cover only 12 chapters. What is the professor's efficiency? A) 75% B) 4 C) 133% D) -4

A set of logically related tasks or activities performed to achieve a defined business outcome is a: A) process. B) primary process. C) support process. D) development process.

A set of tasks or activities that addresses the main value-added activities of an organization is a: A) process. B) primary process. C) support process. D) development process.

check sheet

A(n) ________ is used to record how frequently a certain event occurs.

primary

A(n) ________ process performs the main, value-added activities of an organization.

If you were selecting from a variety of forecasting models based on MAD, which of the following MAD values from the same data would reflect the most accurate model? A. 0.2 B. 0.8 C. 1.0 D. 10.0 E. 100.0

A. 0.2

If a firm produced a standard item with relatively stable demand, the smoothing constant alpha (reaction rate to differences) used in an exponential smoothing forecasting model would tend to be in which of the following ranges? A. 5 % to 10 % B. 20 % to 50 % C. 20 % to 80 % D. 60 % to 120 % E. 90 % to 100 %

A. 5 % to 10 %

In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand? A. Cyclical elements B. Future demand C. Past demand D. Inconsistent demand E. Level demand

A. Cyclical elements

Which of the following is a possible source of bias error in forecasting? A. Failing to include the right variables B. Using the wrong forecasting method C. Employing less sophisticated analysts than necessary D. Using incorrect data E. Using standard deviation rather than MAD

A. Failing to include the right variables

In general, which forecasting time frame compensates most effectively for random variation and short term changes? A. Short-term forecasts B. Quick-time forecasts C. Long range forecasts D. Medium term forecasts E. Rapid change forecasts

A. Short-term forecasts

Which of the following forecasting methods can be used for short-term forecasting? A. Simple exponential smoothing B. Delphi technique C. Market research D. Hoskins-Hamilton smoothing E. Serial regression

A. Simple exponential smoothing

Which of the following forecasting methodologies is considered a time series forecasting technique? A. Simple moving average B. Market research C. Leading indicators D. Historical analogy E. Simulation

A. Simple moving average

A company has a MAD of 10. Its wants to have a 99.7 percent control limits on its forecasting system. It's most recent tracking signal value is 3.1. What can the company conclude from this information? A. The forecasting model is operating acceptably B. The forecasting model is out of control and needs to be corrected C. The MAD value is incorrect D. The upper control value is less than 20 E. It is using an inappropriate forecasting methodology

A. The forecasting model is operating acceptably

The exponential smoothing method requires which of the following data to forecast the future? A. The most recent forecast B. Precise actual demand for the past several years C. The value of the smoothing constant delta D. Overall industry demand data E. Tracking values

A. The most recent forecast

The professional society for persons interested in operations and supply chain management is ________.

APICS

The ________ is a leader in education and all aspects of quality improvement.

ASQ or American Society for Quality

An organization has developed three alternate sales and operations plans for the coming six months and now must choose between them. They should consider:

All of these are useful criteria for a sales and operation plan.

An arrow in a process map represents a: A) move activity. B) start or finish point. C) delay. D) creation of a document.

standard output

At seventy miles per hour with a departure of noon, I expected to reach Kansas City by 5 pm since it was only 350 miles distant. Due to unforeseen circumstances, I didn't make it until 6:30 pm. The notion of covering 350 miles in five hours is an example of ________.

________ measures refer to the presence or absence of a particular characteristic.

Attributes

A company has a sales forecast for the following five months as shown in the table. If they have a beginning inventory of 100 units, what amount should be produced under a level plan in order for them to have an ending inventory of zero units at the end of the five-month period? Month Forecast January 350 February 400 March 300 April 500 May 350 A) 320 units per month B) 360 units per month C) 400 units per month D) 440 units per month

A company that makes the rocket widget has one machine capable of producing this unique item. The machine requires an attendant, who works 40 hours a week for $12 per hour and has made himself available for a maximum of 8 hours of overtime. It costs $20 per hour to run the machine and it is capable of producing 10,000 rocket widgets per hour. It is possible to outsource some production, as long as the total output is limited to less than ten percent of total output. The widgets sell for $10 per hundred and cost $1 per hundred in materials. If the production manager wishes to develop a sales and operations plans using an optimization model, which of the following statements is valid? A) A constraint should limit the cost of materials to less than or equal to $1. B) A constraint should be to limit outsourced output to less than 10% of total output. C) The objective function must be to produce at least 10,000 rocket widgets per hour. D) A constraint should limit the cost to run the machine to less than or equal to $20 per hour.

A company with fixed costs of $10,000 per month has a target price of $165 for their sole product, a heat shield for masonry fireplaces. What level of output represents their break-even point if their variable cost for producing is $35 per unit? A) between 60 and 70 units B) between 70 and 80 units C) between 80 and 90 units D) between 90 and 100 units

A counseling service records the number of calls to their hotline for the last year. What is the forecast for July if the service uses a simple moving average of three periods? Month Demand January 111 February 127 March 146 April 159 May 165 June 165 July 178 August 182 September 191 October 208 November 223 December 228 A) 169 B) 163 C) 157 D) 178

A counseling service records the number of calls to their hotline for the last year. What is the forecast for October if a weighted moving average with weights of 0.5, 0.3, and 0.2 is used to model this data? Month Demand January 111 February 127 March 146 April 159 May 165 June 165 July 178 August 182 September 191 October 208 November 223 December 228 A) 177.4 B) 185.7 C) 197.7 D) 190.3

A description method used when a product or service is proprietary or when there is a perceived advantage to using a particular supplier's product or services is: A) description by market grade. B) description by brand. C) description by specification. D) description by performance characteristics.

A drive-in restaurant has experienced the following customer loads on the past 8 Friday nights. If their forecast for period 7 was 59 customers, then what is their forecast for period number 9 using a smoothing constant of 0.7? Friday -- # Customer 1-------49 2-------55 3-------57 4-------59 5-------56 6-------61 7-------62 8-------63 A) 61.10 B) 62.43 C) 59.90 D) 60.83

A firm's demand data from the last two quarter is displayed in the table. Use a three period moving average to forecast demand for July. Month Demand January 154 February 148 March 214 April 180 May 225 June 246 A) 206 B) 217 C) 223 D) 226

A logistics manager uses this type of logistics information system to select a carrier for an outgoing shipment or to develop a weekly schedule of deliveries. A) decision support B) planning C) execution D) operating

A long-term movement up or down in a time series is called: A) seasonality. B) trend. C) randomness. D) cycle.

A major retailer has recently deployed self-checkout stands at the front of the store. As long as you don't have items like paint, cold medicine, beer, fruits, or vegetables in your shopping cart, you can check out quickly in one of these lines. This retailer is providing a prime example of: A) a tiered workforce. B) the strategy of offloading. C) the strategy of yield management. D) a constraint.

A sourcing strategy in which two suppliers are used for the same purchased product or service is: A) cross sourcing. B) dual sourcing. C) contingency sourcing. D) multisourcing.

A video game publishing company needs to predict the total sales in the European market for the next year. This is an example of a(n): A) firm-level demand forecast. B) overall market demand forecast. C) supply forecast. D) price forecast.

Acme wants to locate a warehouse to serve their major customers that are shown in the table. What is the location that will minimize the transportation costs for their family of products? Customer Annual Volume X-Coordinate Y-Coordinate Coyote, LLC 25 3 7 Destry 13 5 2 Kingston Inc. 6 8 4 Ed Wood Productions 4 1 5 A) Near (3,4) B) Near (4,5) C) Near (5,6) D) Near (6,5)

Competitive bidding, active sourcing, and using industry standards are all actions that are appropriate if the sourcing strategy is to: A) form partnerships with suppliers. B) maximize commercial advantage. C) simplify the acquisition process. D) ensure supply continuity.

Customers arrive at Rent a Wreck and hope to score an inexpensive and unsightly vehicle to use for what typically is a short period of time. About twenty customers show up in any hour of the day and it takes the customer service representative about two minutes to photocopy their driver's license and insurance card and take an impression of a credit card. Assume that the service and arrival rates are governed by the Poisson distribution; how long does it take for the average customer to clear the system? A) 10 minutes B) 6 minutes C) 3.33 minutes D) 3 minutes

Flingers Inc. reveals the following information in their annual report for FY 2014. Earnings and Expenses Sales $10,000,000 Cost of goods sold $5,000,000 Pretax earnings $500,000 Selected Balance Sheet Items Merchandise inventory $80,000 Total assets $2,000,000 Upper management plans to cut cost of goods sold by 5% for the coming year but retain the same sales. What will Flingers' profit margin be for 2015? A) 5% B) 7.5% C) 9% D) 11%

Jon was a mathematical whiz. He had a flair for developing spreadsheets, using statistics, and creating simulations to show the effects of changes in policy and infrastructure. His skills equipped him well for his operations and supply chain position as: A) a service manager. B) an analyst. C) a commodity manager. D) a sourcing manager.

One advantage of outsourcing is that it: A) gives the company a high degree of control over its operations. B) increases the company's access to state-of-the-art products and processes. C) protects the company's proprietary designs and processes. D) discourages the development of the company's core competencies.

Key points in a project, such as when a major activity or phase is completed, are referred to as lodestones.

The budget estimates made during the concept phase are usually accurate to within: A) 20 percent. B) 30 percent. C) 40 percent. D) 50 percent.

The landlord's favorite place to buy shrimp in New Orleans was the Cajun Seafood market on Claiborne and he did not hesitate to stock up on shrimp when he dropped by the shotgun double house he bought as an investment a few years ago. Sadly, it was 685 miles one way to visit the property and even though gas was available at $1.88 per gallon and the car achieved 25 miles per gallon, it was an expensive and lengthy trip. Therefore he bought the cheapest plane tickets he could muster at $299 round trip and packed a cooler with $12 worth of ice. The shrimp were a bargain at $7.99 per pound for jumbos and he always tried to fit 35 pounds of the crustaceans in the cooler. What is the landed cost of a pound of shrimp? A) $11.28 B) $16.88 C) $9.80 D) $14.78

The mode of transportation that is highly cost effective for bulky items but has relatively poor delivery speed is: A) highway. B) water. C) rail. D) air.

The organization that provides national and institutional leadership in purchasing and materials management is: A) APICS. B) ISM. C) CLM. D) ASQ.

The percentage of value of shipments that come from materials for the average manufacturer is: A) greater than or equal to 40 and less than or equal to 49 percent. B) greater than or equal to 50 and less than or equal to 59 percent. C) greater than or equal to 60 and less than or equal to 69 percent. D) greater than or equal to 70 percent.

This graph of expected sales level and expected output shows: A) a chase production plan is being used. B) a level production plan is being used. C) a mixed production plan is being used. D) planning levels have been computed.

What is the latest that activity B can start if A is 35 days, B is 5 days, C is 6 days, and D is 7 days long? C -> - - - A - -> D - - - > - B A) 35 B) 36 C) 40 D) 41

Which job title would most likely be responsible for supervising production in a manufacturing setting? A) supply chain manager B) production manager C) supplier development manager D) purchasing manager

Which of the following statements about theoretical capacity is best? A) Theoretical capacity allows adjustments for preventive maintenance. B) Running a factory at this level for a short time is often better than permanently raising resource levels. C) Theoretical capacity levels are usually lower than rated capacity levels. D) Theoretical capacity levels take into account that machines occasionally break and that workers occasionally call in sick.

Which of the following statements regarding collaborative planning, forecasting, and replenishment (CPFR) systems is BEST? A) In CPFR, each business develops a sales and operations plan and the mainframe system reconciles these plans to find a middle ground that all businesses work towards. B) CPFR is a set of business processes. C) CPFR has the Project Management Body of Knowledge (PMBOK©) as its basis. D) Recent studies have demonstrated that manual, paper-based CPFR systems are more responsive and more accurate than computer-based CPFR systems.

Which of these factors is most likely to increase the risk of a missed shipment, communication problem, or human error? A) supply base reduction B) global outsourcing C) multicriteria decision models D) electronic data interchange

Which one of the following statements regarding collaborative planning, forecasting, and replenishment (CPFR) systems is best? A) In CPFR, each business develops a sales and operations plan and the mainframe system reconciles these plans to find a middle ground that all businesses work towards. B) CPFR is a set of business processes. C) CPFR has the Project Management Body of Knowledge (PMBOK©) as its basis. D) Studies have demonstrated that manual, paper-based CPFR systems are more responsive and more accurate than computer-based CPFR systems.

Sales and operations planning is a necessary task for all companies, but is never a source of competitive advantage.

A qualitative forecasting technique well-suited for demand forecasts of a new product or service is the: A) Delphi method. B) build-up forecast. C) life cycle analogy method. D) market survey.

A service firm that takes care of all of the logistics requirements for other companies is a: A) common carrier. B) contract carrier. C) third party logistics provider. D) freight forwarder.

A supplier that has previously demonstrated its performance capabilities through purchase contracts may well receive: A) maverick status. B) a request for description. C) preferred supplier status. D) a request for proposal.

Heavy sales of umbrellas during a rain storm is an example of which of the following? A. A trend B. A causal relationship C. A statistical correlation D. A coincidence E. A fad

B. A causal relationship

In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand? A. Forecast error B. Autocorrelation C. Previous demand D. Consistent demand E. Repeat demand

B. Autocorrelation

Which of the following forecasting methodologies is considered a qualitative forecasting technique? A. Simple moving average B. Market research C. Linear regression D. Exponential smoothing E. Multiple regression

B. Market research

Which of the following considerations is not a factor in deciding which forecasting model a firm should choose? A. Time horizon to forecast B. Product C. Accuracy required D. Data availability E. Analyst availability

B. Product

You are hired as a consultant to advise a small firm on forecasting methodology. Based on your research you find the company has a MAD of 3. Its wants to have a 99.7 percent control limits on its forecasting system. It's most recent tracking signal value is 15. What should be your report to the company? A. The forecasting model is operating acceptably B. The forecasting model is out of control and needs to be corrected C. The MAD value is incorrect D. The upper control value is less than 20 E. The company is using an inappropriate forecasting methodology

B. The forecasting model is out of control and needs to be corrected

In business forecasting, what is usually considered a medium-term time period? A. Six weeks to one year B. Three months to two years C. One to five years D. One to six months E. Six months to six years

B. Three months to two years

In order to indicate ________ in a forecast model, you should use the mean forecast error approach rather than the mean absolute deviation approach.

Bias

A lead capacity strategy has the advantage of: A) a reduced risk of overbuilding. B) greater productivity due to high utilization levels. C) ensuring adequate capacity during all types of growth. D) the ability to put off large investments as long as possible.

A project is comprised of 6 activities that have durations and precedence requirements shown in the table. Which of these activities is not on the critical path? Activity--Length--Predecessor A -------- 5 --------?? B----------7---------A C---------4---------A D---------7---------B,C E---------7---------B F---------6---------D,E A) A B) B C) C D) D

A qualitative forecasting technique well-suited for demand forecasts of a new product or service is the: A) Delphi method. B) build-up forecast. C) life cycle analogy method. D) market survey.

The BEST use of a Gantt chart is to show precedence requirements for a project's constituent activities.

An entrepreneur identifies a product that he knows will sell like crazy if he can only figure out a way to bring it to her area. The idea is so fantastic that I can't tell you what it is, so we will just refer to it as X. The entrepreneur has identified four ways to bring X to the masses; she can import it, she can smuggle it, she can try to produce it on her own, and she can have a local reputable producer make it for her. The fixed and variable costs for each of these alternatives are shown below. What is her best course of action if she believes the demand will be 55,000 units? Import Produce Smuggle Outsource Fixed Cost $0 $500,000 $200,000 $0 Variable Cost $30 $10 $15 $37

An expectation that a new building's foundation would be poured and cured by the end of the year is an example of a(n): A) activity. B) scope. C) milestone. D) precedence.

A firm's capacity can be limited by members of its supply chain.

Consider the system composed of four processes linked by a conveyor belt. There is no storage between these processes pictured below and market demand exceeds the company's ability to produce. Which statement is best? A) The overall system output is 220 units/hr. B) The overall system output is 70 units/hr. C) The overall system output is 40 units/hr. D) The overall system output is 55 units/hr.

Efforts to improve cooperation among firms in the supply chain can be characterized as: A) globalization. B) domestic focus. C) relationship management. D) electronic commerce.

Four entrepreneurial students want to open a shaved ice business during the coming summer. Maxine thinks that demand will be high and therefore they should purchase a large stand and acquire a premium ice shaving machine. Minnie feels strongly that demand will be low and that they should purchase a tarp and some basic hand tools to work the ice. Midelia is pretty sure that demand will fall in-between these two extremes, so they can get by with a shack and a used ice shaving machine. Their financial wizard of the bunch, Probableah, has estimated the costs, revenues, and likelihoods of each level of demand and created the table shown below. What is the expected profit for this venture? Demand Total Revenue Total Expenses Probability Low $500 $15 .2 Medium $2,000 $125 .3 High $5,000 $519 .5 A) $1700 B) $2300 C) $2900 D) $3300

Last year the Perfection Logistics Company delivered 3.1 million packages and damaged 45,000 deliveries, sent 28,000 to the wrong address, and was late 20,000 times. Assuming no package had more than one error, Perfection's percent perfect order is: A) 93000 B) 3007000 C) 97% D) 93.7%

This table contains the performance criteria and scores (larger numbers are better) for four potential suppliers to Los Pollos Hermanos. Evaluate the data and identify the BEST source for Los Pollos Hermanos. Performance Dimension Company W Company P Company D Company G Purity (W = 0.5) 5 4 2 5 Cost (W = 0.2) 4 3 5 2 Stability (W = 0.2) 2 1 4 5 Speed (W = 0.1) 3 5 5 2 A) Company W B) Company P C) Company G D) Company D

One form of warehousing that features light manufacturing and packaging duties and allows firms to put off final assembly or packaging until the last possible moment is: A) assortment warehousing. B) spot stock warehousing. C) postponement warehousing. D) pac-man warehousing.

PERT is an acronym meaning: A) Project Evaluation and Review Technique. B) Project Execution and Review Technique. C) Program Evaluation and Review Technique. D) Plan Estimation and Review Technique.

Planning numbers are somewhat aggregated (month by month) in what planning level? A) strategic planning B) operational planning C) tactical planning D) detailed planning and control

Seventy percent of a house painter's business is exterior work and the other thirty percent is interior. The average exterior paint job takes 20 hours of labor and $400 of paint and primer, but the average interior job takes only 6 hours of labor and $75 of paint and primer. If he gets 20 service calls for the coming month, which of the following resource requirements is correct? A) The painter has supply costs of $4750 for next month. B) The painter has a labor demand of 260 hours for next month. C) The painter has supply costs of $6050 for next month. D) The painter has a labor demand of 204 hours for next month.

The Times-Picayune is searching for an ideal spotting station for the morning paper. Neighborhoods, their location on an XY grid of the city, and morning volume are shown in the table. What is the location that will minimize the transportation costs for the newspaper? Customer Annual Volume X-Coordinate Y-Coordinate Florida 250 3 7 Desire 125 7 5 Lafitte 178 1 3 Iberville 264 2 5 Guste 137 1 6 CJ Peete 55 1 4 A) Near (3.1,4.6) B) Near (4.3,5.8) C) Near (2.5,5.2) D) Near (6.4,2.5)

The fireworks that were produced year-round in South Africa were sent to warehouses around the United States during the months of May and June in anticipation of large demand for the July 4th holiday. The warehousing system that is BEST suited to handle this situation is the: A) assortment warehouse. B) postponement warehouse. C) spot stock warehouse. D) break-bulk warehouse.

The landlord's favorite place to buy shrimp in New Orleans was the Cajun Seafood market on Claiborne and he did not hesitate to stock up on shrimp when he dropped by the shotgun double house he bought as an investment a few years ago. Sadly, it was 685 miles one way to visit the property and even though gas was available at $1.88 per gallon and the car achieved 25 miles per gallon, it was an expensive and lengthy trip. The cheapest plane tickets that were routinely available cost $199 round trip, but occasionally there was a super sale where the price dropped lower than that. He always packed a cooler with $12 worth of ice regardless of how much shrimp he actually bought. The shrimp were a bargain at $7.99 per pound for jumbos and he always tried to fit 35 pounds of the crustaceans in the cooler. What is the price of round trip airfare that would make the landed cost of a pound of shrimp the same for both driving and flying? A) $112.85 B) $168.87 C) $103.02 D) $147.26

The purchasing team examined all of its purchasing patterns in order to identify any irregularities or possible areas of cost savings in a little scheme the team liked to call: A) internal auditing. B) purchase consolidation. C) spend analysis. D) cooking the books.

The ratio of earnings to sales for a given time period is the: A) cost of goods sold. B) merchandise inventory. C) profit margin. D) return on assets.

The standard equation used by Gigi Enterprises for production planning is Production = Demand. The sales and operations planner is probably using: A) a mixed production approach. B) a level production approach. C) a chase production approach. D) a bottom-up planning approach

The transportation mode other than highway with the highest annual tonnage in the United States is: A) air. B) water. C) rail. D) pipeline.

The transportation mode with the highest dollar value of freight in the United States is: A) water. B) rail. C) highway. D) pipeline.

Universal Exports has several crates it needs to send from the United Kingdom to North Korea. They have located a firm that specializes in transferring cargo to the actual carrier that will bring the crates into North Korea. This firm could be described as: A) an interlocuter. B) a customs broker. C) a freight forwarder. D) a mercenary.

Which department is least likely to interact with the purchasing function? A) engineering B) finance C) human resources D) operations

Which of the following is NOT an appropriate measure of capacity? A) square yards of carpet installed per hour B) number of cars assembled per month C) thickness of laminate on a desktop D) printed pages per minute

Which of the following is an example of consolidation warehousing? A) Large shipments from multiple suppliers are re-sorted into customized shipments to individual stores. B) A single manufacturer takes output directly from a single manufacturing plant and sends it directly to a single customer. C) A single manufacturer takes output from several of its manufacturing plants and combines them into one shipment to a major customer. D) A single manufacturer holds a wide array of goods close to the source of demand.

Which of the following is required in order to execute a successful spend analysis? A) graphics capabilities found in charting packages and Visio B) a sophisticated statistical software package such as SPSS or SAS C) ability to analyze large quantities of data D) a minimum of six months uninterrupted work time

Which of the following statements about the operations function is NOT correct? A) Inputs to operations can take many different forms. B) Nearly all operations activities require coordination with other business functions. C) The outputs of an operations function are always tangible. D) Operations management activities are information intensive.

Regular production costs $15 per unit and selling a unit represents a cash inflow of $25 per unit. Assume that all units reflected on the forecast will be sold. What is the net cash flow for March? Month Forecast Regular Production January 250 250 February 200 200 March 300 300 April 400 400 A) $11,500 B) $7,500 C) $4,500 D) $3,000

The project represented by this network diagram has activity lengths in days and crash costs as shown in the table. *CHARTS* 33) What is the cheapest completion cost for the project if the contractor must complete all work in 45 days? A) $550 B) $950 C) $1150 D) $1450 34) How many days can this project be shortened if money is no object? A) 6 days B) 9 days C) 10 days D) 13 days 35) What is the total cost to complete this project as quickly as possible if each day on site costs $1000? A) $43,100 B) $40,300 C) $39,300 D) $41,900

C B A

A forward pass through a network is used to determine the earliest start and finish times for each project activity.

Given forecast errors of 4, 8, and - 3, what is the mean absolute deviation? A. 4 B. 3 C. 5 D. 6 E. 12

C. 5

Which of the following forecasting methodologies is considered a causal forecasting technique? A. Exponential smoothing B. Weighted moving average C. Linear regression D. Historical analogy E. Market research

C. Linear regression

In general, which forecasting time frame is best to detect general trends? A. Short-term forecasts B. Quick-time forecasts C. Long range forecasts D. Medium term forecasts E. Rapid change forecasts

C. Long range forecasts

Which of the following forecasting methods uses executive judgment as its primary component for forecasting? A. Historical analogy B. Time series analysis C. Panel consensus D. Market research E. Linear regression

C. Panel consensus

If a firm produced a product that was experiencing growth in demand, the smoothing constant alpha (reaction rate to differences) used in an exponential smoothing forecasting model would tend to be which of the following? A. Close to zero B. A very low percentage, less than 10% C. The more rapid the growth, the higher the percentage D. The more rapid the growth, the lower the percentage E. 50 % or more

C. The more rapid the growth, the higher the percentage

A manufacturer that wants to make sure that suppliers do not become complacent should use multiple sourcing.

Which of these is a major operations and supply chain infrastructural decision category? A) Organization B) Facilities C) Capacity D) Technology

Capacity

Which of these is a major operations and supply chain structural decision category? A) Organization B) Planning and control C) Capacity D) Product and service development

Capacity

________ is a process improvement philosophy that results in small, incremental changes while

Continuous improvement

________ is a technique to shorten the overall length of the project that usually involves a trade-off between time and cost.

Crashing

Which of these statements about recent trends in operations and supply chain management is best?

Customers demand for standardization in goods and services has increased.

A company using portfolio analysis correctly decides to streamline the purchasing process for a few items by use of EDI and automated requisitions to the greatest extent possible. The quadrant that these items fall in is most probably the: A) bottleneck quadrant. B) critical quadrant. C) leverage quadrant. D) routine quadrant.

A company with fixed costs of $200,000 per month believes that they have this holiday season's hot selling item, a towel that folds itself into a variety of shapes so you can turn your own home into a cruise ship cabin. They believe they can sell 100,000 units and need to determine a minimum price that will cover their fixed and variable costs, with the latter being $45 per unit. A) $45.20 B) $46.50 C) $46.80 D) $47.00

A qualitative forecasting technique in which individuals familiar with specific market segments estimate the demand within these sectors that are then summed to get an overall forecast is called a: A) market survey. B) life cycle analogy. C) panel consensus forecasting. D) build-up forecast.

A qualitative forecasting technique in which individuals familiar with specific market segments estimate the demands within these sectors that are then summed to get an overall forecast is called a: A) market survey. B) life cycle analogy. C) panel consensus. D) build-up method.

A subdivision is planned for forty houses, each with its own in-ground swimming pool. A contractor estimates it will take him 30 hours to build the first pool and that there is a 90% learning curve associated with this process. How long will it take to build the last pool? A) 27.2 hours B) 23.9 hours C) 20.5 hours D) 17.1 hours

An organization has developed three alternate sales and operations plans for the coming six months and now must choose between them. They should consider: A) how their plan will impact supply chain partners. B) what the cash flows are like. C) how flexible the plan is. D) All of these are useful criteria for a sales and operation plan.

Consider the system composed of four processes linked by a conveyor belt. There is no storage between these processes pictured below. Which statement is best? A) The overall system output is 220 units/hr. B) The process that determines the system's capacity is process 4. C) If process 3 experiences 5 minutes of unplanned downtime, the system's overall output is diminished. D) Overall system improvement efforts should focus on process 1.

Fed up with her working conditions at the call center, Lisa decides to invest in a state-of-the-art sewing machine and produce limited quantities of her own clothing designs. After a few months of operation, she decides to apply some of the forecasting techniques she mastered in school. Which of these statements about her forecasts is correct? A) Her forecasts will probably be 100% accurate. B) Her demand forecasts for a year from now will probably be more accurate than her demand forecasts for three months from now. C) Her demand forecasts for each style of skirt will be less accurate than her demand forecasts for all skirts. D) The best way for her to determine the amount of fabric she needs is to forecast it based on her customer orders for each type of skirt.

Fed up with her working conditions at the call center, Lisa decides to invest in a state-of-the-art sewing machine and produce limited quantities of her own clothing designs. After a few months of operation, she decides to apply some of the forecasting techniques she mastered in school. Which of these statements about her forecasts is correct? A) Her forecasts will probably be 100% accurate. B) Her demand forecasts for a year from now will probably be more accurate than her demand forecasts for three months from now. C) Her demand forecasts for each style of skirt will be more accurate than her demand forecasts for all skirts. D) The best way for her to determine the amount of fabric she needs is to forecast it based on her customer orders for each type of skirt.

Firms do not compete only against global competitors, but against: A) their suppliers. B) themselves. C) the customers of their competitors. D) their competitors' supply chains.

Flingers Inc. reveals the following information in their annual report for FY 2014. Earnings and Expenses Sales $10,000,000 Cost of goods sold $5,000,000 Pretax earnings $500,000 Selected Balance Sheet Items Merchandise inventory $80,000 Total assets $2,000,000 Upper management plans to cut cost of goods sold by 5% for the coming year but retain the same sales. What will Flingers' return on assets figure be for 2015? A) 26% B) 29% C) 33% D) 38%

Heidi runs a multiple regression for the output of cheese curds by using the daily temperature and the consumption of sweet clover. The intercept term is 23, the slope coefficient for the daily temperature is 1.5 and the slope coefficient for the consumption of sweet clover is 0. Which of these conclusions is most appropriate? A) Heidi should collect more data. B) The most important term in Heidi's model is the intercept. C) As the daily temperature rises, the intercept term probably decreases. D) Heidi should drop the sweet clover term from her model.

Hub and spoke systems are characterized by: A) "spokes" that are represented by the sites that receive the goods. B) "hubs" that hold inventory until the appropriate season or upswing in demand. C) inventory locations that are close to producers, not customers. D) warehouses that are used as sorting facilities.

Monte Carlo simulation uses statistical sampling to create outcomes for a large number of trials.

True

In what way are projects and typical business activities similar? A) For most companies, projects and typical business activities can be described as routine. B) Both projects and typical business activities have a defined ending point at which time they are complete. C) Projects and routine business activities require significant levels of cross-functional and inter-organizational coordination. D) The successful completion of projects and business activities is essential to a firm's competitive position.

Last year the Monroe Logistics Company reported 40,000 damaged deliveries, 18,000 deliveries to the wrong address, 15,000 late deliveries, 1,200 deliveries billed incorrectly, and 127,000 deliveries handled properly. Assuming no delivery had more than one error, Monroe's percent perfect order is: A) 37% B) 42% C) 58% D) 63%

McMahon and Tate advertising company is interested in an appropriate mix of print, radio, and television ads for their new client. Darrin Stevens performs a multiple regression on the effects of dollars spent on each type of media on dollars of sales of product. Darrin uses data from the most recent advertising campaigns and develops the following equation: y = 254,215 + 6.79 × Print - 1.4 × Radio + 16.87 × Television The r-squared statistic is 0.77. Which of the following statements is BEST? A) At a minimum, the client will sell $254,215 worth of product after the new advertising campaign. B) At a maximum, the client will sell $254,215 worth of product after the new advertising campaign. C) This equation will be of no use in predicting the amount of sales based on advertising in these media. D) The client should spend more money on television advertising than on radio advertising.

Nora Damus reviews her forecasting triumphs and failures as part of her annual report to the Chief Operating Officer. She notes that her monthly forecast for batteries has a mean forecast error of 20, and a mean absolute deviation of 20. Which of the following statements about her forecast is BEST? A) Nora has miscalculated her mean forecast error. B) Nora has miscalculated her mean absolute deviation. C) Nora has a strongly negative tracking signal. D) Nora has a strongly positive tracking signal.

Nora Damus reviews her forecasting triumphs and failures as part of her annual report to the Chief Operating Officer. She notes that her monthly forecast for batteries has a mean forecast error of 20, and a mean absolute deviation of 20. Which of the following statements about her forecast is BEST? A) Nora has miscalculated her mean forecast error. B) Nora has miscalculated her mean absolute deviation. C) Nora has a negative tracking signal. D) Nora has a positive tracking signal.

Single sourcing is a better choice than multiple sourcing from the perspective of: A) increased competition. B) ensuring that a supplier will not become complacent. C) spreading risk. D) gaining access to the supplier's design and engineering capabilities.

Terms and conditions for a purchased service that indicate what services will be performed and how the service provider will be evaluated is called a: A) request for quotation. B) bid specification. C) preferred supplier contract. D) statement of work.

The Times-Picayune is searching for an ideal spotting station for the morning paper. Neighborhoods, their location on an XY grid of the city, and morning volume are shown in the table. What is the location that will minimize the transportation costs for the newspaper? Customer Annual Volume X-Coordinate Y-Coordinate Florida 7 3 7 Desire 39 7 5 Lafitte 245 1 3 Iberville 116 2 5 Guste 55 1 6 CJ Peete 284 1 4 A) Near (3.0, 4.5) B) Near (4.5, 5.0) C) Near (2.5, 2.5) D) Near (1.5, 4.0)

The drought of 2011 devastated hay crops in the plains states and horse owners ranged far and wide to purchase hay for their horses when winter arrived. Hay can be purchased "up north" for $4 a bale and a few entrepreneurs with large trailers were more than willing to pick up a few hundred bales and haul them south where demand was high. The transportation cost was $6 per bale and a packing and loading cost of $1 was typical. The landed cost of a bale of hay this winter was: A) $4. B) $6. C) $10. D) $11.

Last month a firm made 100 model A's using all of their available labor. If they have already taken orders for 150 model A's for next month, then their planning value must be 1.5.

The phenomenon that a dollar in cost savings increases pretax profits by a dollar, while a dollar increase in sales increases pretax profits only by the dollar multiplied by the pretax profit margin is known as the: A) profit margin. B) return on assets. C) saving to spending ratio. D) profit leverage effect.

There are few, if any, options for adjusting capacity levels for managers involved in what planning level? A) strategic planning B) operational planning C) tactical planning D) detailed planning and control

This Gantt chart can be used to show: A- - -> B - -> C D- - -> E - ->F A) activity D must come before activity C. B) activity F can be done at the same time as D. C) activity E can begin as soon as activity A is complete. D) activities D and B can be done simultaneously.

This table contains a list of three companies that have been rated on four weighted performance dimensions (larger numbers are better). Which of the following statements regarding this information is BEST? Performance Dimension Strickland Thatherton Mega-Low Amerigas Quality (W=0.5) 4 4 2 4 Cost (W=0.4) 4 3 5 3 Speed (W=0.1) 2 2 4 5 A) Thatherton is superior to Amerigas. B) Amerigas is superior to Strickland. C) Mega-Low is superior to Thatherton. D) Strickland is superior to Mega-Low.

This table contains the performance criteria and scores (larger numbers are better) for four potential suppliers to Kramerica Industries. Evaluate the data and identify the BEST source for Kramerica. Performance Dimension Company A Company B Company C Company D Quality (W = 0.4) 3 4 2 5 Cost (W = 0.3) 4 3 5 3 Flexibility (W = 0.2) 5 3 4 2 Speed (W = 0.1) 2 5 5 4 A) Company A B) Company B C) Company C D) Company D

To develop a superior plan, sales and operations planning must consider: A) customer demand. B) capabilities of suppliers. C) capabilities of logistics service providers. D) All of these must be considered when performing S&OP.

What is the ending inventory level for April in the production plan shown in the table? All entries in the table are in terms of sales units. Month Forecast Regular Production Overtime Production Ending Inventory January 250 250 0 0 February 200 300 0 March 300 325 25 April 500 400 25 A) 150 units B) 125 units C) 100 units D) 75 units

What is the fastest completion time of the project with activity lengths (in days) and precedence requirements as shown in the table? Activity--Length--Predecessor A -------- 15 --------?? B----------7---------A C---------4---------A D---------8---------B,C A) 22 B) 25 C) 27 D) 30

Which of the activities in this project has the greatest amount of slack? Activity--Length--Predecessor A -------- 7 --------?? B----------4---------A C---------8---------A D---------3---------B,C E---------2---------B F---------8---------D,E A) B B) C C) D D) E

Which of the following is NOT a flow typically found in a supply chain? A) physical B) information C) monetary D) risk

Which of these is NOT a logistics activity? A) material handling B) inventory management C) warehousing D) inspection

Which of these is a direct cost associated with outsourcing? A) direct material B) direct labor C) variable overhead D) price from invoice

Willow Trees Inc. makes seven different products, four of which are within their first year of existence. The demands for all products, especially the newest ones, are not well known. The newest products are intended to complement their existing products and take different materials, different processes, and an entirely different set of labor skills for production. Which of these statements regarding their likely sales and operations planning activities is BEST? A) The planning values for the oldest items in the product line should be used for the new items in the product line. B) Willow Trees Inc. should avoid using sales and operations planning until their product line matures. C) Willow Trees Inc. should use top-down planning. D) Willow Trees Inc. should use bottom-up planning.

Work on a project's constituent activities begins in the project's: A) planning phase. B) concept phase. C) post-completion phase. D) performance phase.

Your new Garden Weasel fails to "completely satisfy" you so you decide to return it for a full refund. What is the name for the system that will carry your weasel back to the manufacturer? A) upstream logistics B) reverse ordering C) upstream ordering D) reverse logistics

A firm's demand data from the last two quarters is displayed in the table. Month--Demand Jan-------154 Feb------148 March---214 April-----180 May------225 June-----246 24) What is the three-period moving average for July's demand? A) 172 B) 181 C) 206 D) 217 25) Use a three period weighted moving average with Wt = 0.7, Wt-1 = 0.2, and Wt-2 = 0.1 to forecast demand for July. A) 235.2 B) 195.6 C) 158.8 D) 180.4 26) Heidi favors using a two period moving average but Tim is "an exponential-smoothing man." Tim's demand forecast for May was identical to Heidi's. What value of alpha would Tim need to use in order for his June forecast to be identical to Heidi's if each sticks with their preferred technique? A) .085 B) .196 C) .237 D) .348

D A B

Maverick spending is often promoted by top management as a way to improve the bottom line and break out of a purchasing cycle.

29) A hatmaker, fresh off a very successful showing at Lidzapalooza is excited about the prospects of providing the finest chapeaus to meet the needs of his energized customer base in the coming year. He and his space designer have identified seven activities that are necessary to expand his small shop. For the sake of simplicity, and to avoid giving away any trade secrets, the activities have been identified by letters A-G. The activities, their time estimates, and the precedence requirements structure are listed in the table immediately below. Activity--Predecessor--Time A ----------- ?? ---------- 7 B------------ A ----------- 6 C------------ A ---------- 10 D------------ C ---------- 12 E----------- B,C ---------- 5 F----------- D,E ---------- 11 G----------- D,F ---------- 8 30) Which of these statements is BEST? A) Only four of these activities have zero slack. B) The late finish of D minus the late finish of C is less than the slack of B. C) B's late start plus its slack equals F's late finish. D) The sum of the late start values for activities A through E is less than the sum of the late start values for F and G. 31) Which of these activities has slack? A) G B) E C) F D) D

D B

Which of the following forecasting methods is very dependent on selection of the right individuals who will judgmentally be used to actually generate the forecast? A. Time series analysis B. Simple moving average C. Weighted moving average D. Delphi method E. Panel consensus

D. Delphi method

In business forecasting, what is usually considered a short-term time period? A. Four weeks or less B. More than three months C. Six months or more D. Less than three months E. One year

D. Less than three months

In general, which forecasting time frame best identifies seasonal effects? A. Short-term forecasts B. Quick-time forecasts C. Long range forecasts D. Medium term forecasts E. Rapid change forecasts

D. Medium term forecasts

Which of the following are used to describe the degree of error? A. Weighted moving average B. Regression C. Moving average D. Forecast as a percent of actual E. Mean absolute deviation

E. Mean absolute deviation

In most cases, demand for products or services can be broken down into several components. Which of the following is not considered a component of demand? A. Average demand for a period B. A trend C. Seasonal elements D. Past data E. Autocorrelation

D. Past data

In business forecasting, what is usually considered a long-term time period? A. Three months or longer B. Six months or longer C. One year or longer D. Two years or longer E. Ten years or longer

D. Two years or longer

In time series data depicting demand which of the following is not considered a component of demand variation? A. Trend B. Seasonal C. Cyclical D. Variance E. Autocorrelation

D. Variance

Which of the following forecasting methodologies is considered a time series forecasting technique? A. Delphi method B. Exponential averaging C. Simple movement smoothing D. Weighted moving average E. Simulation

D. Weighted moving average

Which of these represent the Six Sigma process sequence to create a completely new business process or product? A) DMAIC B) DMADV C) 5W1H D) WD40

DMADV

Printing and binding a book take place ________ from the conversion of wood to paper pulp in a publishing supply chain.

DOWNSTREAM

Several forecasting methods rely on insights from a group of people, but which method does NOT have the group discuss their opinions? A. crowdsourcing B. Delphi groups C. expert opinion panels D. jury of executive opinion

Delphi groups

The panel consensus forecasting approach requires that the forecasting team discuss their forecast as a team but the ________ requires that each member of the team develop a separate forecast initially.

Delphi method

Which of these elements is in the Six Sigma process sequence to create a completely new business process or product but NOT in the Six Sigma process to improve an existing business process? A) Define B) Derive C) Design D) Create

Design

Which of these steps is NOT part of the Six Sigma process sequence? A) Design B) Measure C) Analyze D) Improve

Design

Which of the following statements best describes current thinking regarding processes? A) If companies concentrate on how functional areas like marketing, finance, and operations are organized, then everything will be fine. B) Managing functional areas like marketing, finance, and operations is essentially the same thing as managing what a business does. C) If the individual functional strategies of marketing, finance, and accounting are aligned with the overall business strategy, then everything will be fine. D) Developing superior business processes requires a cross-functional and cross-organizational perspective.

Developing superior business process requires a cross-functional and cross-organizational perspective

whys

During the narrow phase of root cause analysis, the teams should use the five ________ to drill down to potential root causes.

Which of the following is not one of the basic types of forecasting? A. Qualitative B. Time series analysis C. Causal relationships D. Simulation E. Force field analysis

E. Force field analysis

________ is the use of information technology solutions to automate business transactions.

Electronic commerce

________ is the use of information technology solutions to conduct business via electronic transfer of data and documents.

Electronic commerce

Which of the following approaches to process improvement could be described as competitive benchmarking? A) Employees at XEROX ignore the way they have always processed customer orders and design an entirely new way to do so. B) Employees at XEROX visit GM to pick up ideas on processing customer orders. C) Employees at XEROX purchase a Canon copier and take it apart to get design ideas for their next generation of copiers. D) Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes.

Employees at XEROX purchase a Canon copier and take it apart to get design ideas for their next generation of copiers

Which of the following approaches to process improvement could be described as process benchmarking? A) Employees at McDonald's ignore the way they have always processed customer orders and design an entirely new way to do so. B) Employees at the campus housing and dining service visit Ritz Carlton to pick up ideas on managing long-term guests. C) Employees at Ford purchase automobiles from an array of car manufacturers and take them apart to get design ideas for their next generation Taurus. D) Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes.

Employees at the campus housing and dining service visit Ritz Carlton to pick up ideas on managing long-term guests

Every morning the married couple waged a war over the available laptop computer. Jeff was always eager to get started on the task at hand but Liza felt the need to first download her podcasts, which infuriated Jeff. He decided to track the time he spent waiting for podcasts to download every day for a month to see whether things were getting worse. The best tool for displaying these results to the divorce court judge would be a: A) swim lane chart. B) flow chart. C) cause and effect diagram. D) run chart.

A busy toll highway that has four toll collectors for northbound traffic is an example of a single-channel, single-phase system.

A collaborative planning, forecasting and replenishment system eliminates the need for forecasting.

A company that uses portfolio analysis would probably classify things like office supplies in the Bottleneck quadrant.

A home improvement store adds several workers to the garden center in the summer in order to meet the demands of do-it-yourselfers for their dazzling array of plants. Once gardening season is over, both the workers' jobs (and the plants they sold) will perish. The home improvement store is following an offloading strategy.

A manufacturer seeking to reduce the variability of the quality of purchased products should use multiple sourcing.

A recent trend in supply management is a move towards a more sustainable supply chain.

A seasonal pattern in time series data is evident when the level of the variable of interest moves erratically up or down from one period to the next.

Activities on the critical path may have positive or negative slack as long as the overall slack time of the critical path is zero.

Assortment warehousing is a form of warehousing that combines classic operations with light manufacturing and packaging duties in order to assure short customer lead times.

Between any two locations, a less-than-truckload shipment probably experiences fewer stops and handling than a direct truck shipment.

Bottom-up planning should be used when the product/service mix is unstable and resource requirements vary greatly across the offerings.

Company A spends $250 million purchasing materials and subassemblies that it processes and sells for a total of $350 million. The cost of goods sold by Company A is $350 million.

Compared to other levels of planning, detailed planning and control offers the greatest ability to adjust capacity.

Crashing a project refers to the technique that minimizes completion cost of the project.

Cross sourcing is a strategy in which two suppliers are used for the same purchased product or service.

Demand was low two years ago but increased sharply last year thanks to an aggressive marketing campaign. A time series model that puts the greatest emphasis on the most recent period is probably the best choice to predict next year's demand.

Detailed planning and control is riskier than strategic planning.

Each entity in a supply chain should produce its own sales and operations plan independent of the other members in order to improve the overall cost performance in a supply chain.

In a cost-based contract, the stated price does not change, regardless of fluctuations in the general overall economic conditions.

In a decision tree, outcome points are under direct control of the decision maker and show the results of choices.

In general, higher conformance quality reduces capacity since the extra care taken during production slows the output rate.

Heidi runs a multiple regression for the output of cheese curds by using the daily temperature and the consumption of sweet clover. The intercept term is 23, the slope coefficient for the daily temperature is 1.5 and the slope coefficient for the consumption of sweet clover is 0. Which of these conclusions is most appropriate? A. Heidi should collect more data. B. The most important term in Heidi's model is the intercept. C. As the daily temperature rises, the intercept term probably decreases. D. Heidi should drop the sweet clover term from her model.

Heidi should drop the sweet clover term from her model.

Which department is least likely to interact with the purchasing function

Human resources

Which department is least likely to interact with the purchasing function? A) Engineering B) Finance C) Human resources D) Operations

Human resources

Which of the following statements is (are) true? I. MAD is equal to the square root of MSE which is why we calculate the easier MSE and then calculate the more difficult MAD. II. A moving average forecast tends to be more responsive to changes in the data series when more data points are included in the average. III. Forecast error is defined as an actual observation minus the forecast for that observation, or "actual minus forecast". A. I only B. II only C. III only. D. I and II E. I, II and III are true

III only

The organization that provides national and institutional leadership in purchasing and materials management is

ISM

The organization that provides national and institutional leadership in purchasing and materials management is: A) APICS. B) ISM. C) CLM. D) ASQ.

ISM

One international standard for managing quality across the supply chain is: A) ISO 9000. B) ISO 14000. C) AQL. D) LTPD.

ISO 9000

________ is a family of standards, developed by the International Organization for Standardization, representing an international consensus on good quality management practices.

ISO 9000

What are the primary duties of a logistics manager?

Identifying global sources of materials, selecting suppliers and managing ongoing relationships

In statistical terms, a process that achieves Six Sigma quality will generate about: A) zero defects per million opportunities. B) six defects per million opportunities. C) three defects per million opportunities. D) thirty-four defects per million opportunities.

Which of the following is NOT a trend in operations management?

Increased globalization

Which of these is NOT a component of the operations function in an organization? A) People B) Technology C) Systems D) Information

Information

Which of these statements about flows in a supply chain is best? A) Information and monetary flows move upstream and downstream, but physical flows move downstream only. B) Information flows move upstream and downstream, monetary flows move upstream only, and physical flows move downstream only. C) Information and monetary flows move upstream only and physical flows move downstream only. D) Information, physical and monetary flows move both upstream and downstream.

Information, physical and monetary flows move both upstream and downstream.

Operations management activities are ________ and ________ intensive.

Information; decision

________ are the people, policies, and organizational structure choices made by a firm.

Infrastructural elements

________ is the operations and supply chain activity that manages the amount and placement of finished goods and work-in-process goods within the company and the supply chain.

Inventory management

Which of the continuous improvement tools is used to conduct root-cause analysis? A) statistical process control (SPC) B) flow chart C) Ishikawa diagram D) Pareto chart

Ishikawa diagram

Keywords: cycle time, cycle 33) It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet. During that day, Peter spends about 15 minutes a day performing actual work and the other 7 hours and 45 minutes spacing out. Which of the following statements is correct? A) Peter's cycle time is 7 hours and 30 minutes. B) Peter's efficiency is 25%. C) Peter's productivity is 8 hours per TPS report. D) Peter's percent value-added time is just over 3%.

process types

Level two of the SCOR model divides SCM activities into what are referred to as ________.

Which of these statements about recent trends in operations and supply chain management is best? A) A lower level of competition exists thanks to an increased level of globalization. B) The rate of change in markets is actually lower once inflation is factored in. C) Managers tend to make decisions with less information than they used to. D) Customers demand for standardization in goods and services has increased.

Managers tend to make decisions with less information than they used to.

What are the primary duties of a logistics manager? A) Creating timely, cost effective import/export supply chains B) Managing private, third party and contract carriage systems to ensure timely delivery and cost-effective transportation C) Using analytical and quantitative methods to understand, predict and improve processes D) Identifying global sources of materials, selecting suppliers and managing ongoing relationships

Managing private, third party and contract carriage systems to ensure timely delivery and cost-effective transportation

Which of the following statements about functional strategies is best? A) Functional strategies are not impacted by the mission statement

Many functional level strategies could readily be described as cross-functional

instead they are impacted by the overall business strategy. B) Functional strategies determine the overall business strategy. C) Many functional level strategies could readily be described as cross-functional. D) A firm's operations and supply chain strategy is more important than their marketing, finance and engineering strategies.

Many functional level strategies could readily be described as cross-functional

Which of the following statements about functional strategies is best?

Many functional level strategies could readily be described as cross-functional.

Which of the following statements about functional strategy is BEST?

Many functional-level strategies could readily be described as cross functional

Mapping does NOT: A) create a common understanding of the content of a process. B) define the boundaries of a process. C) provide a detailed view of all elements external to the process. D) provide a baseline against which to measure the impact of improvement efforts.

Which of the following statements about theoretical capacity is BEST?

Running a factory at this level for a short time is often better than permanently raising resource levels.

The ________ model is used to define processes and relationships in supply chain management.

SCOR

The ________ model is used to define relationships in supply chain management.

SCOR

Most organizations function as part of larger ________ that are linked through physical, monetary, and information flows.

SUPPLY CHAINS

____ is an example of an output of the transformation process

Satisfied customers

________ is an example of an output of the transformation process. A) Material B) Information C) Satisfied customers D) Intangible needs

Satisfied customers

Which of the following statements about simulation is BEST?

Simulation permits managers to test the effects of new policies and procedures without disrupting customer service.

Which of the following is characteristic of Monte Carlo simulation?

Statistical sampling is used to create outcomes for many trials.

________ are tangible resources such as buildings, equipment, and computer systems.

Structural elements

A company interested in consistently achieving a high level of on-time delivery would be best served by the highway or air modalities of transportation.

A critical path is composed entirely of critical activities.

A firm is able to meet current demand. If it adopts a lead capacity strategy, then it is probably making the assumption that demand will increase in the future.

A firm is more likely to develop the internal capacity to perform activities that are strategically important to its success than it is to outsource those activities.

A material handling system includes equipment and procedures that are needed to move items within a facility, between a facility and a transportation mode, and between different transportation modes.T

A model with a positive mean forecast error suggests that, on average, the model underforecasts.

A project is a one-time undertaking designed to achieve a particular organization goal.

A reverse logistics system handles repairs, recycling, returns and remanufacturing.

A routine flight from LaGuardia Airport to Will Rogers Airport may have passengers that have paid radically different ticket prices. These prices fluctuate based on an approach called yield management.

A seasonal index less than 1.0 means that the model is overforecasted.

At the beginning of the semester, you decide to devote 12 hours a week outside of class time to your operations management studies, regardless of scheduled tests, assignments, or project due dates. This is a level plan approach to your favorite course.

Building rental and depreciation on capital equipment are examples of fixed costs.

Capacity is the capability of a worker, machine, work center, plant, or organization to produce output per time period

Cross-docking is essentially the reverse flow from consolidation warehousing.

Exponential smoothing with an alpha of one will yield identical results to a last period actual demand.

Exponential smoothing with an alpha of one will yield identical results to a last period forecast.

For the average manufacturer, over 50 percent of the value of shipments comes from materials

Forecasts are almost always wrong.

In order for the weighted center of gravity method to yield an optimal solution all of the transportation costs in the area must be identical.

In the United States, the value of goods transported via highway is greater than the value of goods transported by all other transportation modes.

In the project definition phase, project planners identify, among other tasks, how to accomplish the work and how to organize for the project.

Last month, the sales and operations plan showed projections from January through April. This month, the sales and operations plan shows projections from February through May. This is an example of a rolling planning horizon.

Learning curve theory suggests that productivity will increase as people and systems learn to perform tasks more efficiently.

Money is automatically drawn from the buyer's account and deposited into the supplier's account in an electronic funds transfer (EFT).

Most project management software represents a project in AON format.

Multiple regression is used when the forecaster believes that more than one independent variable should be used to predict the variable of interest.

One of the primary characteristics of projects as a form of work is the movement of personnel from project to projec

Over the long run, fluctuations in demand due to seasonality are greater than those due to randomness.

Packaging is a logistics activity.

Performance or time targets for each major group of activities in a project are set during the planning phase of a project.

Portfolio analysis begins with assignment to a quadrant before a sourcing strategy is formulated.

Program evaluation and review technique, PERT, is a network-based technique in which there are multiple time estimates for each activity.

Roadrailers are considered a multimodal solution when all of their capabilities are utilized

Sales and operations planning across a supply chain is similar in nature to collaborative planning, forecasting, and replenishment.

Sales and operations planning indicates how the organization will use its tactical capacity resources to meet expected customer demand.

The Delphi method, panel consensus forecasting, and market surveys are all qualitative forecasting methods, but only market surveys do NOT use experts.

The Guide to the Project Management Body of Knowledge (PMBOK®) is divided into two main parts, the various business processes that organizations follow in carrying out projects and the nine knowledge areas applicable to nearly all projects.

The Theory of Constraints would support the statement that a chain is only as strong as its weakest link.

The difference between a contract carrier and a common carrier is that the common carrier handles shipments on a case-by-case basis while the contract carrier handles shipments based on long-term contracts.

The earliest start time of an activity is dependent on the earliest finish time of its immediate predecessors.

The forecast data matches the actual data perfectly if the mean absolute deviation is 0.0.

Most of the participants in a supply chain are both suppliers and customers

True

In the Sweet Action! supply chain, the flowers produce the nectar which is collected by the bees. The busy bees take this nectar and produce honey, which is collected by the beekeeper, who puts it in quart jars and supplies it to the baker. The baker produces a lovely array of confections, which are purchased by the local restaurant. The restaurant sells these confections to their loyal diners, who gleefully consume them and nag the chef for his recipe. Which of these statements about this supply chain is best? A) The busy bees are a second-tier supplier of the local restaurant. B) The beekeeper is a second-tier supplier of the local restaurant. C) The baker is a second-tier supplier of the local restaurant. D) The local restaurant is a second-tier supplier of the loyal diners.

The beekeeper is a second-tier supplier of the local restaurant.

In the Sweet Action! supply chain, the flowers produce the nectar which is collected by the bees. The busy bees take this nectar and produce honey, which is collected by the beekeeper, who puts it in quart jars and supplies it to the baker. The baker produces a lovely array of confections, which are purchased by the local restaurant. The restaurant sells these confections to their loyal diners, who gleefully consume them and nag the chef for his recipe. Which of these statements about this supply chain is best? A) The busy bees are within the span of the SCOR model of the local restaurant. B) The beekeeper is within the span of the SCOR model of the local restaurant. C) The loyal patrons are within the span of the SCOR model of the beekeeper. D) The loyal patrons are within the span of the SCOR model of the busy bees.

The beekeeper is within the span of the SCOR model of the local restaurant.

The best way for her to determine the amount of fabric she needs is to forecast it based on her customer orders for each type of skirt.

cycle time

The elapsed time needed to complete a business process is called ________.

the customer

The first lane of a swim lane process map is usually reserved for ________.

Which of these statements about the SCOR model is best? A) The SCOR model consists of four levels that describe supply chain processes in increasing detail. B) The core management processes of the model are Source, Collaborate, Operations, and Return. C) The model makes provisions for different levels of customization. D) The process types detailed in level one are Planning, Execution, and Enable.

The model makes provisions for different levels of customization.

Which of these forecasts is the BEST (Most accurate)? A. The one with a MAD of zero. B. The one with the tracking signal of +4. C. The one with the tracking signal of -4. D. The one where the tracking signal times the MAD equals zero.

The one with a MAD of zero.

The collection of people, technology, and systems within an organization that has primary responsibility for providing the organization's products or services is called: A) the supply chain. B) the operations function. C) the evoked set. D) relationship management.

The operations function

Which of the following statements about the operations function is NOT correct?

The outputs of an operations function are always tangible

The outputs of an operations function are always tangible.

The painter has supply costs of $6050 for next month.

Most organizations functions as part of a larger supply chain

True

Policies and decision rules are infrastructural elements.

True

A poultry farmer that dabbles in statistics is interested in exploring the relationship between two types of feed, layer pellets and scratch, water, and the output of his laying hens. For ten days he records the number of ounces of layer pellets and scratch the hens consume and the number of fluid ounces of water and tracks the number of eggs that are produced. After running a multiple regression model, he obtains the following report. What is the best interpretation of these statistics?

The prediction of the amount of eggs is 98.7% accurate based on the amount of scratch, layer pellets, and water consumed.

The procedure of rethinking and radical redesign of business processes to achieve dramatic organizational improvements is called: A) competitive benchmarking. B) continuous improvement. C) process benchmarking. D) business process reengineering.

What are the seven core ideas of total quality management?

The seven core principles of total quality management are customer focus, leadership involvement, continuous improvement, employee empowerment, quality assurance, supplier partnerships, and strategic quality plan.

In the Sweet Action! supply chain, the flowers produce the nectar which is collected by the bees. The busy bees take this nectar and produce honey, which is collected by the beekeeper, who puts it in quart jars and supplies it to the baker. The baker produces a lovely array of confections, which are purchased by the local restaurant. The restaurant sells these confections to their loyal diners, who gleefully consume them and nag the chef for his recipe. Which of these statements about this supply chain is best? A) There is only one first-tier supplier in this supply chain. B) There are only two first-tier suppliers in this supply chain. C) There are only three first-tier suppliers in this supply chain. D) There are four first-tier suppliers in this supply chains.

There are four first-tier suppliers in this supply chain.

The bank manager of a busy downtown location found herself unable to find good teller help so she invested in an ATM to handle the routine withdrawals that tended to occupy an inordinate amount of the teller's time. Before she installed the ATM she found that customers were arriving on average every 2 minutes (Poisson distributed) and it took a teller 30 seconds (exponentially distributed) to process their request. The ATM is able to maintain a constant 30 second service time. What is the impact on system utilization?

There is no change.

McMahon and Tate advertising company is interested in an appropriate mix of print, radio, and television ads for their new client. Darrin Stevens performs a multiple regression on the effects of dollars spent on each type of media on dollars of sales of product. Darrin uses data from the most recent advertising campaigns and develops the following equation: y 254,215 6.79 Print 1.4 Radio 16.87Television The r-squared statistic is 0.77. Which of the following statements is best? A. At a minimum, the client will sell $254,215 worth of product after the new advertising campaign. B. At a maximum, the client will sell $254,215 worth of product after the new advertising campaign. C. This equation will be of no use in predicting the amount of sales based on advertising in these media. D. The client should spend more money on television advertising than on radio advertising.

This equation will be of no use in predicting the amount of sales based on advertising in these media.

Which of these is NOT one of the primary objectives of an operations and supply chain strategy? A) To help management choose the right mix of structural and infrastructural elements, based on a clear understanding of the performance dimensions valued by customers and the trade-offs involved. B) To ensure that the firm's structural and infrastructural choices are strategically aligned with the firm's business strategy. C) To support the development of core competencies in the firm's operations and supply chains. D) To align structural and infrastructural elements to convert order winners into order qualifiers as determined by the mission statement.

To align structural and infrastructural elements to convert order winners into order qualifies as determined by the mission statement.

A business's core competencies can shift over time.

True

A firm is able to meet current demand. If it adopts a lead capacity strategy, then it is probably making the assumption that demand will increase in the future.

True

All waiting line formulas assume that customers are served on a first-come first-served (FCFS) basis.

True

Customers enter the stadium and purchase refreshments before they are shown to their seats by experienced ushers. The customers are considered objects in the simulation model.

True

Electornic commerce refers to the use of information technology solutions to automate business transactions

True

Every organization has an operations function

True

Everything about two different waiting line systems is the same except one system has a constant service time and the other has a Poisson distributed service time. Customers using the system with the constant service time will have half the waiting time of the customers using the system with Poisson distributed service times.

True

In general, operations management activities are information and decision intensive

True

In operations and supply chain environments that must deal with random demand, it is virtually impossible to achieve very high capacity utilization levels and still provide acceptable customer service.

True

In waiting line theory, the number of channels refers to the number of customer waiting lines in the system.

True

Information and materials are tow examples of inputs to the transformation process

True

It is more costly to create a more realistic simulation than one that is less realistic.

True

Learning curve theory suggests that productivity will increase as people and systems learn to perform tasks more efficiently.

True

Which of the following statements BEST describes current thinking regarding processes? A) If companies concentrate on how functional areas like marketing, finance, and operations are organized, then everything will be fine. B) Managing functional areas like marketing, finance, and operations is essentially the same thing as managing what a business does. C) If the individual functional strategies of marketing, finance, and accounting are aligned with the overall business strategy, then everything will be fine. D) Developing superior business processes requires a cross-functional and cross-organizational perspective.

Which of these SCOR model flows moves in the opposite direction from the others? A) plan B) return C) source D) make

Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management? A) process map B) cause-and-effect diagram C) Pareto chart D) scatter plot

Which of these elements of the SCOR model at level 1 does NOT have a direct connection with customer processes? A) deliver B) make C) plan D) return

Which of these statements about SCOR level 3 processes is BEST? A) They describe in detail the actual steps required to execute level 2 processes. B) They prescribe how best to achieve the processes defined in level 2. C) They describe an alternative method of achieving processes described in level 2 if a primary system failure occurs. D) They prescribe a communication plan for the people, departments, and organizations that execute level 2 processes.

Which of these statements about the SCOR model is BEST? A) The SCOR model consists of four levels that describe supply chain processes in increasing detail. B) The core management processes of the model are Source, Collaborate, Operations, and Return. C) The model makes provisions for different levels of customization. D) The process types detailed in level one are Planning, Execution, and Enable.

Which of these steps is NOT part of the Six Sigma process sequence? A) design B) measure C) analyze D) improve

Which tool should be used to track the movement of a customer's complaint from one department to the next until it is resolved? A) process map B) swim lane map C) entity map D) data flow map

Multifactor productivity

________ is a measure of process performance that is a ratio of output to inputs.

Continuous improvement, business process reengineering

________ is a process improvement philosophy that results in small, incremental changes while ________ is a process improvement philosophy that results in dramatic organizational changes.

Return

________ is the SCOR model process that addresses the movement of defective product from the customer.

Which of the following is primarily a supply chain management decision? A) from whom to purchase materials B) how many of each item should be produced C) the mix of labor skill and automation D) plant location

a payment to your raw materials supplier

An example of a variable cost is:

a payment to your raw materials supplier.

The latex division of Vandelay Industries provided support after the sale that could not be matched by any of the other players in the latex industry. This unique attribute was responsible for perhaps 60% of their sales volume and could be described as: A) a trade-off. B) a core competency. C) an order winner. D) externally neutral.

a trade-off

Two time series techniques that are appropriate when the data display a strong upward or downward trend are ________ and ________.

adjusted exponential smoothing, linear regression

On the first day of class at a new university you made judgments about the quality of the class before the professor had entered the room. You noted the comfort of the accommodations, the fine works of art in the halls and on the classroom wall and the soothing music piped in over the sound system. This dimension of quality is: A) aesthetics. B) performance. C) features. D) perceived quality.

aesthetics

Inventory

all the money that the system has invested into purchasing things which it intends to sell

Operational expense

all the money the system spends in order to turn inventory into throughput

Total cost to produce is the sum of expenses incurred regardless of output plus the variable cost per unit of business activity multiplied by ________.

amount of business activity, output

Jon was a math whiz. He had a flair for developing spreadsheets, using statistics, and creating simulations to show the effects of changes in policy and infrastructure. His skills equipped him well for his operations and supply chain position as

an analyst

an order willer

_______ Is an example of an infrastructural element:

an organizational structure

A(n) ________ cost is incurred by a company to assess its quality levels.

appraisal cost

When an employee team develops a process map, they should document the process ________.

as it is

A lead capacity strategy has the advantage of:

assuring adequate capacity during all types of growth.

An electronic commerce system: A) is used to transmit information only upstream. B) can improve the speed and quality of business communication. C) is used to transmit information only downstream. D) links everyone in the supply chain except customers.

The longest path in a network from the start of a project to the end of a project is ________.

critical (path)

The elapsed time needed to complete a business process is called ________.

cycle time

The probability of accepting a lot with worse quality than the lot tolerance percent defective level is ________.

beta, consumer's risk

between 70 and 80 units

The ________ is the output volume level where the firm realizes a $0 net profit.

break-even point

A qualitative forecasting technique in which individuals familiar with specific market segments estimate the demand within these sectors that are then summed to get an overall forecast is called a:

build-up forecast.

business process reengineering

________ is a process improvement philosophy that results in dramatic organizational changes.

business process reengineering

The firm's targeted customers, time frames, and performance objectives are identified by their:

business strategy

Which of these factors typically does NOT impact capacity?

fixed cost

The firm's targeted customers, time frames, and performance objectives are identified by their: A) mission statement. B) core competencies. C) business strategy. D) functional strategy.

business strategy

Which of the following statements regarding the supply chain is TRUE? A) A second-tier supplier is downstream from a first-tier supplier. B) A first-tier supplier is upstream from a second-tier supplier. C) A first-tier supplier is downstream from a second-tier supplier. D) A customer is upstream from a first-tier supplier

Which of these statements about recent trends in operations and supply chain management is BEST? A) A lower level of competition exists thanks to an increased level of globalization. B) The rate of change in markets is actually lower than 10-15 years ago once inflation is factored in. C) More companies are putting an emphasis on relationship management. D) Customers demand increased standardization in goods and services.

________ is an example of an output of the transformation process. A) Material B) Information C) Satisfied customers D) Intangible needs

An electronic commerce system

can improve the speed and quality of business communication

An electronic commerce system: A) is used to transmit information upstream only. B) can improve the speed and quality of business communication. C) is used to transmit information downstream only. D) links everyone in the supply chain except customers.

can improve the speed and quality of business communications.

Many states have a mandatory 90-day waiting period from the time a divorce is filed to when it can be finalized. This activity would be represented on a process map with which symbol? A) B) C) D)

capital D

Models that predict demand based upon some independent factor(s) other than time are ________ forecasting models.

causal

Mutt's Amazing Dogs offers a hot dog with mustard and a hot dog with relish and mustard. The difference between the two (the relish) is achieved by flipping a single lever, which changes the dispenser from mustard, to a perfectly proportioned mix of relish and mustard. This level responds instantly to the feathery touch of Mutt, who has achieved a high level of:

changeover flexibility

Mutt's Amazing Dogs offers a hot dog with mustard and a hot dog with relish and mustard. The difference between the two (the relish) is achieved by flipping a single lever, which changes the dispenser from mustard, to a perfectly proportioned mix of relish and mustard. This lever responds instantly to the feathery touch of Mutt, who has achieved a high level of: A) mix flexibility. B) volume flexibility. C) delivery flexibility. D) changeover flexibility.

changeover flexibility

In waiting line theory, a customer service attendant is a(n) ________.

channel

A(n) ________ is used to record how frequently a certain event occurs.

check sheet

Every customer that exited the store was subjected to close scrutiny of their shopping cart and receipt by a highly trained inspector. This activity would be represented on a process map with which symbol? A) B) C) D)

circle

Supply chain partners might use a(n) ________ to develop joint sales and operations plans and projections of output if they have agreed on a common set of objectives.

collaborative planning, forecasting, and replenishment (CPFR)

A(n) ________ acquires knowledge in a specific market in which the organization purchases significant quantities of materials and services.

commodity manager

Structural elements of a business include:

computer systems

Structural elements of a business include: A) policies. B) people. C) decision rules. D) computer systems.

computer systems

Structural elements of a business include:

computer systems.

A quality perspective that focuses on whether or not a product was made or a service was performed as intended is the: A) performance perspective. B) value perspective. C) conformance perspective. D) intention perspective.

conformance perspective

Whether the product was made or service performed to specifications is a question of:

conformance quality

Whether the product was made or service performed to specifications is a question of: A) conformance quality. B) performance quality. C) reliability quality. D) value indices.

conformance quality

The process step that limits throughput for the entire process chain is the ________.

constraint, bottleneck

Organizational strengths or abilities, developed over a long period of time that customers find valuable and competitors find difficult or impossible to copy are ________.

core competencies

Closing the loop in the area of business strategy means that: A) core competencies at the functional level feed back into the business strategy. B) the mission statement is used to develop the business strategy. C) the business strategy is translated into operations and supply chain actions. D) other functional strategies, such as those of the marketing and finance functions are aligned with the operations and supply chain strategy.

core competencies at the functional level feed back into the business strategy

Closing the loop in the area of business strategy means that

core competencies at the functional level feedback into the business strategy

No one could turn around a failing restaurant as expertly as Gordon, whose experience and cadre of trained professionals was available at a moment's notice should his services be needed. This ability, some might call it a gift, was developed to such a level that other restaurant constraints were unable to match his results. This ability is best described as his:

core competency

No one could turn around a failing restaurant as expertly as Gordon, whose experience and cadre of trained professionals was available at a moment's notice should his services be needed. This ability, some might call it a gift, was developed to such a level that other restaurant consultants were unable to match his results. This ability is best described as his: A) business strategy. B) core competency. C) mission statement. D) operations and supply chain strategy.

core competency

No one could turn around a failing restaurant as expertly as Gordon, whose experience and cadre of trained professionals was available at a moment's notice should his services be needed. This ability, some might call it a gift, was developed to such a level that other restaurant consultants were unable to match his results. This ability is best described as his:

core competency.

Which of the following is NOT a core idea of total quality management? A) cost reduction B) leadership improvement C) employee empowerment D) continuous improvement

cost reduction

Which of the following is NOT a trend in operations management? A) increased use of electronic commerce B) increased globalization C) decreased delivery times D) decreased customization

Planning numbers needed for effective decision making are typically developed by

forecasting

from whom to purchase materials

Which of the following is NOT a trend in operations management?

decreased customization

Which of the following is NOT a trend in operations management? A) increased use of electronic commerce B) increased globalization C) decreased delivery times D) decreased customization

decreased customization

The ________ area of the SCOR model includes everything from entering customer orders and determining delivery dates to storing and moving goods to the final destination.

delivery

We have all experienced the endless wait for repair technicians to show up at our house. If the cable company would provide an estimate of "Your installer will arrive at your house between 2 pm and 3 pm on Wednesday," instead of "Your installer will arrive at your house between 8 am and 5 pm on Wednesday," we would be impressed with their service and their: A) performance quality. B) delivery speed. C) delivery reliability. D) delivery window.

delivery window

There are few, if any, options for adjusting capacity levels for managers involved in what planning level?

detailed planning and control

Before firms can progress to the fourth stage of alignment, they must:

develop core competencies

A process that seeks to improve the performance of main value-added and necessary, non-value-added activities is a(n) ________ process.

development

Printing and binding a book take place ________ from the conversion of wood to paper pulp in a publishing supply chain.

downstream

An activity's length added to its early start time yields the ________

early finish

ensuring adequate capacity during all types of growth

Before firms can progress to the fourth stage of alignment, they must: A) exploit core competencies. B) develop a new mission statement. C) develop order winners. D) abandon order qualifiers.

exploit core competencies

When the operations and supply chain areas are not linked with the overall business strategy, but instead follow industry practices, the firm is in this stage of alignment. A) internally neutral B) externally neutral C) internally supportive D) externally supportive

externally neutral

When the operations and supply chain areas are not linked with the overall business strategy, but instead follow industry practices, the firm is in this stage of alignment:

externally neutral

At the ________ stage of alignment, the business strategy seeks to exploit core competencies found within the operations and supply areas.

externally supportive

Before firms can think about progressing to the fourth stage of alignment (________), they must develop ________ within the operations and supply chain areas.

externally supportive and core competencies

E-commerce is the component of a supply chain that is the most susceptible to breakdown.

false

Inputs to the transformation process are tangible, but the outputs may be tangible or intangible.

false

Of the three flows linking organizations in a supply chain, information and monetary flows always move upstream and physical flows always move downstream.

false

The association for operations management is AOM.

false

To avoid supply chain problems, firms must manage relationships with their downstream suppliers as well as their upstream customers.

false

t/f In the internally supportive stage of business strategy alignment, management merely attempts to minimize negative potential in the operations and supply chain area

false

t/f a mechanism that identifies a firm's targeted customers and sets time frames and performance objectives for the business is called a mission statement

false

t/f as long as each functional area in a company operates efficiently, their strategies can be very different

false

t/f changeover flexibility refers to the ability of a company to change production quickly from one product to another, thereby producing a wide range of products

false

t/f the operations and supply chain strategy is a functional strategy that is, by definition, an infrastructural strategy

false

t/f the phrase "closing the loops" means that strengths and weaknesses, as well as core competencies, are fed back into the mission statement

false

t/f the vision statement addresses a company's reason for existence, core values, and domain

false

t/f volume flexibility is the term used to describe the ability of a producer to produce a dazzling array of products or services

false

A(n) ________-tier supplier for Acme sells directly to them.

first

Which of the following lists is in correct supply chain order?

first tier supplier - manufacturer - distributor

Which of the following lists is in correct supply chain order?

first-tier supplier - manufacturer - distributor

Two smoothing models that yield identical forecasts are exponential smoothing with an alpha equal to ________ and a moving average with n equal to ________.

one, one

When constructing a fishbone diagram, brainstorming takes place during the: A) closed phase. B) narrow phase. C) wide phase. D) open phase.

open phase

The collection of people, technology, and systems within an organization that has primary responsibility for providing the organization's products or services is ________.

operations

Superior performance on a(n) ________ will not, by itself, give a company a competitive advantage.

order qualifier

Performance dimensions on which customers expect a minimum level of performance are called:

order qualifiers

Performance dimensions on which customers expect a minimum level of performance are called: A) order winners. B) minimum performers. C) recommended daily allowances. D) order qualifiers.

order qualifies

Four engineering firms completed the request for proposal to develop something called the Arpanet, but the firm of Bolt Beranek and Newman demonstrated a camaraderie and tighter team concept that proved to be the ________ that resulted in their selection to develop a four node network that became the Internet. A) order winners B) minimum performers C) recommended daily allowances D) order qualifiers

order winners

Core competencies can be described as: A) a declaration of mission that is focused on specific skills. B) organizational strengths and abilities that have been developed over time. C) only those processes that create products or provide services. D) elements of the supply chain that create value.

organizational strengths and abilities that have been developed over time

Core competencies can be described as:

organizational strengths and abilities that have been developed over time.

A(n) ________ is an example of an infrastructural element.

organizational structure

A(n) ________ is an example of an infrastructural element. A) building B) organizational structure C) office equipment D) fleet of delivery trucks

organizational structure

A video game publishing company needs to predict the total sales in the European market for the next year. This is an example of a(n): A. firm-level demand forecast. B. overall market demand forecast. C. supply forecast. D. price forecast.

overall market demand forecast.

The actual work gets done during the ________ phase of a project.

performance

The five broad areas of the Supply Chain Operations Reference model include ________, ________, ________, ________, and ________.

plan, source, make, deliver, return

A ________ process performs the main, value-added activities of an organization.

primary

A set of tasks or activities that addresses the main value-added activities of an organization is a: A) process. B) primary process. C) support process. D) development process.

primary process

When demand is uncertain, the expected value criterion may be used. To do so, demand-level scenarios and their ________ must be identified.

probabilities, likelihood

A set of logically related tasks or activities performed to achieve a defined business outcome is a: A) process. B) primary process. C) support process. D) development process.

process

When an organization compares their processes to those of another firm outside their industry, they are engaging in ________.

process benchmarking

The ability of a non-centered process to meet certain quality standards is measured by its ________.

process capability index

process map

Level two of the SCOR model divides SCM activities into _________.

process types

A(n) ________ supervises production in a manufacturing setting.

production manager

A)n) ________ plans and controls production in a manufacturing setting.

production manager

During the ________, project planners identify how to accomplish the work, how to organize for the project, and the key personnel and resources needed.

project definition phase

provide a detailed view of all elements external to the process

A technique used to translate customer requirements into technical requirements is: A) quality assurance. B) statistical quality control. C) quality function deployment. D) continuous improvement.

quality function deployment

Which of the following is NOT an appropriate measure of capacity?

thickness of laminate on a desktop

The primary method for associative forecasting is: A. sensitivity analysis B. regression analysis C. simple moving averages D. centered moving averages E. exponential smoothing

regression analysis

Among all supply chain functions, ________ is the most susceptible to breakdown. A) production B) logistics C) supplier selection D) relationship management

relationship management

Efforts to improve cooperation among firms in the supply chain can be characterized as: A) globalization. B) domestic focus. C) relationship management. D) electronic commerce.

relationship management

Efforts to improve cooperation among firms in the supply chain can be characterized as:

relationship management.

The American-made car I purchased as a starving graduate student was not the sleek, high-performance machine that full professors park in faculty parking, but it performed admirably. For the next twenty years I could count on one thing every morning it would start when I turned the key. This vehicle had outstanding ________ quality.

reliability

The ________ dimension of quality asks how long a product can go between failures or the need for maintenance. A) warranty B) lifetime C) serviceability D) reliability

reliability

Lieutenant Columbo donned his raincoat and hopped into his 1959 Peugeot, hot on the trail of another condescending millionaire murder suspect. The Peugeot always drew stares, not because it was a rare automobile, but because it was an eyesore. It had one redeeming quality every time he sat behind the wheel and turned the key in the ignition, it would start. Thus, the car scored well on the: A) mix flexibility scale. B) changeover flexibility scale. C) reliability quality scale. D) delivery reliability scale.

reliability quality scale

Which of these SCOR model flows moves in the opposite direction from the others? A) Plan B) Return C) Source D) Make

return

After calculating the applicant's credit score, the system required the applicant to provide a health history. This activity would be represented on a process map with which symbol? A) B) C) D)

rhombus

A professor assigns a massive homework set the first day of class that will be due the day the students walk in to take their first exam of the semester. Over the weekend he grades the homework and the exam papers and as he reviews the results, it occurs to him that students that worked more of the 40 problems in the homework assignment appeared to be more successful on the exam. Which of the continuous improvement tools would be most appropriate for displaying this phenomenon? A) statistical process control (SPC) B) scatter plot C) Ishikawa diagram D) Pareto chart

scatter plot

Dividing actual demand by the model's forecast yields an index that can be used to adjust for ________ in the data.

seasonality

A customer that concentrates on the ease of repair or support for the product or service is concerned primarily with the ________ dimension of quality.

serviceability

A customer enters a business and joins the one line that snakes back and forth through the lobby in order to receive service. The initial part of the service is performed by one customer service representative, after which the customer enters a second, shorter line to complete the service before leaving the establishment. Which description of this waiting line system is appropriate?

single channel, multiple phase

Which of the following is NOT a generic performance dimension of operations and supply chain activities?

social responsibility

Which of the following is NOT a generic performance dimension of operations and supply chain activities? A) quality B) time C) flexibility D) social responsibility

social responsibility

The majority of the total operating budget for most organizations is: A) engineering costs. B) advertising costs. C) supply chain costs. D) equipment maintenance costs.

supply chain costs

Most organizations function as part of larger ________ that are linked through physical, monetary, and information flows.

supply chains

Which tool should be used to track the movement of a customer's complaint from one department to the next until it is resolved? A) process map B) swim lane map C) entity map D) data flow map

swim lane map

The transformation process takes materials, intangible needs, and information and turns those into these three broad categories of outputs: ________, ________, and ________.

tangible goods, fulfilled needs, satisfied customers

The forecasting method which uses anonymous questionnaires to achieve a consensus forecast is: A. sales force opinions B. consumer surveys C. the Delphi method D. time series analysis E. executive opinions

the Delphi method

The professional organization that serves the needs of project management professionals is ________.

the Project Management Institute

Which of these forecasts is the BEST?

the one with a MAD of zero

The collection of people, technology, and systems within an organization that has primary responsibility for providing the organization's products or services is

the operations function

Consider a typical cycle of emailing a professor a question about class and waiting for a response. Which of the following statements is correct? A) The percent value-added time is low. B) The cycle time is impossible to determine with any accuracy. C) The quality of the response is easy to measure. D) The professor's productivity is easy to measure.

the percent value-added time is low

The probability of rejecting a lot with quality better than the acceptable quality level is: A) the lot tolerance percent defective. B) the lot tolerance percent acceptable. C) the consumer's risk. D) the producer's risk.

the producer's risk

Throughput

the rate at which the system generates money through sales

8) The maximum output capability of a system, allowing for no adjustments for scheduled or unscheduled maintenance is the ________.

theoretical capacity

thickness of laminate on a desktop

three defects per million opportunities

Which of the following is not a type of judgmental forecasting? A. executive opinions B. sales force opinions C. consumer surveys D. the Delphi method E. time series analysis

time series analysis

Which of these is NOT one of the primary objectives of an operations and supply chain strategy?

to align structural and infrastructural elements to convert order winners into order qualifiers as determined by the mission statement

Which of the following best describes what the mean absolute deviation (MAD) is used for? A. to develop regression models B. to fix forecast errors C. to measure forecast accuracy D. to seasonally adjust a forecast E. all of the above are uses of MAD

to measure forecast accuracy

A major retailer wants to sell items as cheaply as possible while maintaining an attractive and enjoyable shopping atmosphere. Spending too much on ambience will raise prices and drive away shoppers but spending too little will drive shoppers away also. Clearly, the retailer is faced with a(n) ________.

trade-off

Consider the data that generate this plot covering time months 1 to 50. What characteristic is most prominent in the pattern?

trend

A long-term movement up or down in a time series is called: A. seasonality. B. trend. C. randomness. D. cycle.

trend.

Most of the participants in a supply chain are both suppliers and customers.

true

The transformation process can be used to describe the production of intangible services.

true

t/f "I've never seen flavored marshmallows this size before!" Alice squealed as she emptied the shelves at the local grocery store. The rest of the shoppers would have to make do with the other seventy bags of miniature and standard size marshmallows during this winter's hot chocolate festival. For Alice, the jumbo size feature is an order winner

true

t/f Conformance quality addresses whether the product was made or the service performed to specifications

true

t/f Darrell and Dave were fierce competitors, which drove both of them to overpay for many of their inputs, resulting in increased prices at their own stores. Dave realized this, and pondered how he could be recognized as a cost leader by his customers and maintain his reputation for quality merchandise. Sacrificing one element of his strategy at the expense of another is recognized as a trade-off in operations management

true

t/f a business is defined by its structural and infrastructural elements

true

t/f if a logistics firm consistently makes deliveries within the agreed upon delivery window, they are exhibiting delivery reliability

true

t/f in general, core competencies make excellent strategies

true

t/f the externally supportive stage of alignment is more desirable than the externally neutral stage of alignment

true

t/f you decide to open a bookstore with a wide selection, comfortable seating, and internal coffee ship because it has worked very well for other bookstores you have visited. Your strategy could be described as externally neutral

true

Electronic commerce refers to the use of information technology solutions to automate business transactions.

ture

Every organization has an operations function.

ture

In general, operations management activities are information and decision intensive.

ture

Information and materials are two examples of inputs to the transformation process.

ture

Most organizations function as part of a larger supply chain.

ture

The Purchasing function of a supply chain would count Engineering, Finance, and Marketing among its key interfunctional participants.

ture

The drive for efficiency has decreased the level of globalization in the world economy over the last twenty years.

ture

The supply chain is a network of manufacturers and service providers that work together to convert and move goods from the raw materials stage to the end user.

ture

A learning percentage of 80 means that each time output is doubled, it takes ________ percent less time to produce than before.

twenty

Peter prints out a cover for the TPS report he just completed. This activity would be represented on a process map with which symbol? A) B) C) D)

upside-down kasnas

A second-tier supplier is located ________ from a first-tier supplier.

upstream

An activity or firm that is positioned earlier in the supply chain relative to another activity or firm is said to be ________.

upstream

A person or company taking the stance that quality must be judged, in part, by how well the characteristics of a particular product or service align with the needs of a specific user is taking the ________ perspective.

value

One way to quantify the overall value of an item or service to a customer is by using a(n) ________.

value index

A collection of companies decides to work together for a while to provide service for what they see as a short term window of opportunity. These firms plan to coordinate their activities by deploying sophisticated information systems to share critical data. Each of these companies is skilled at one or two core activities — design, manufacturing, distribution, marketing, and so on. This association of companies can be described as a(n) ________.

virtual supply chain

Which type of flexibility would be the most difficult to achieve for a two-chair barbershop? A) mix flexibility B) changeover flexibility C) volume flexibility D) run flexibility

volume flexibility

An automobile windshield manufacturer wants to verify that their process is producing windshields of an appropriate thickness. The best tool to determine this information is a(n): A) process capability ratio. B) process capability index. C) x-bar chart. D) operating characteristics curve.

x-bar chart

yield management.

For critical path activities, slack is ________

zero

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