3.6 Processor Troubleshooting
To improve system performance, you have configured a motherboard to run with a higher multiplier than what the CPU is specified to use. Since doing this, the system has become unstable and crashes frequently. To restore system stability, what should you do?
Back off the overclocking settings until the system runs in a stable manner.
You have just upgraded the CPU on your computer. You consulted the motherboard documentation to make sure the CPU is compatible with the motherboard. However, when you turned the system on, it locks up shortly after startup. While troubleshooting this issue, which of the following are the best steps to try first? (Choose two) 1.) Replace the CMOS battery 2.) Look for something that could be causing the new CPU to overheat 3.) Make sure the power cord is plugged in and the power supply switch is in the On position 4.) Make sure the CPU is seated properly, oriented properly, and locked into the socket. 5.) Test the power supply using a multimeter.
2.) Look for something that could be causing the new CPU to overheat 4.) Make sure the CPU is seated properly, oriented properly, and locked into the socket.
Lately your computer is spontaneously shutting down after only a few minutes of use. What is the most likely cause? (Choose two) 1.) The CPU is not supported by the BIOS 2.) The power connector for the fan was not connected to the motherboard 3.) The heat sink and fan were not installed correctly 4.) Someone unplugged the computer without preforming a proper shutdown first. 5.) The CPU is bad.
2.) The power connector for the fan was not connected to the motherboard 3.) The heat sink and fan were not installed correctly
You have just finished the upgrading the CPU in your desktop system. After running the system for about 15 minutes, the system spontaneously shuts down. What steps should you take to troubleshoot the problem? (select two) 1.) Check the CPU fan power 2.) Check the thermal shutdown threshold in the BIOS 3.)Replace the power supply 4.)Remove any unnecessary components and run the system. 5.) Check the power supply voltage switch
1.) Check the CPU fan power 2.) Check the thermal shutdown threshold in the BIOS
You work at a computer repair store. You just upgraded the processor in a customer's Windows-based computer. The customer purchased the latest AMD Phenom II processor, and you installed it in the computer. When you power the computer on, you only see a blank screen. What is most likely causing the computer displaying a blink screen? (Select two) 1.) The CPU is bad 2.) The heat sink and fan were not installed correctly. 3.) Someone unplugged the computer without preforming a proper shutdown first. 4.) The power connector for the fan was not connected to the motherboard. 5.) The CPU is not supported by the BIOS
1.) The CPU is bad. 5.) The CPU is not supported by BIOS
After working without problems for a couple years, your computer has begun to lock up. You suspect that it is a thermal issue but you can't find any component that is not functioning correctly. You have not replaced the CPU or installed any new devices. The CPU cooling fan and the power supply fan are working properly. The lock-ups are happening with increasing frequency. What is a common condition that might explain these symptoms?
An accumulation of dust has gradually built up.
Since it has no moving parts, a CPU will usually work properly for several years. Which is a common factor that might cause a CPU to fail prematurely?
Electrostatic discharge
Your system crashes at various times, sometimes on startup, sometimes when running a software application, sometime when a certain group of applications is running. You suspect a malfunctioning CPU but none of the common issues seem to be present. You have not configured overclocking. There is no overheating. The CPU is seated correctly and locked into its socket. What can you do to definitively determine if the CPU is causing the system crashes?
Replace the suspect CPU with a known good CPU of the same make and model.
Zoey has brought her computer in for servicing. When she dropped off her computer, she mentioned that her computer will sometimes spontaneously reboot and freeze occasionally. What would most likely be the cause of this problem?
Overheated CPU
Steve, a computer technician, received a help desk ticket for a computer that will not start. When Steve powered the computer on, there was one long and two short beeps. Which of the programs is reporting this error condition?
POST
A few of your employees have complained that their computers sometimes shut down spontaneously. You have noticed that these employees all work in a part of the building where the air conditioning does not adequately cool the room. These employees also use CPU-intensive programs. You suspect that the shutdowns are caused by overheating. What is the simplest way to monitor the temperature of the computer's CPU?
Viewing the temperature from within the BIOS