4.1 Furthering Your Customer Service Skills
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What is an example of body language cue?
A customer rolling his/her eyes while looking around
When is it an okay time to temporarily leave one customer in order to go help a second customer?
When the first customer is looking at alternative products
The collective group of customers served by a particular retailer are referred to as that retailer's?
Clientele
What is the specific term for the action a retailer makes to address a service failure
Service recovery
Which of the following is NOT a step you should take as part of the service recovery process?
Tell the customer they to provide more information
