4100

The file most important for ensuring validity of inputs is the: a. customer master data b. accounts receivable master data c. marketing data d. completed picking ticket data

A

The order entry/sales (OE/S) process is part of the ____ process. a. order-to-cash b. purchase-to-pay c. human resources d. general ledger/financial reporting

A

For a typical order entry/sales (OE/S) process to check a customer's credit, all of the following data stores likely would be consulted except the: a. general ledger master data b. customer master data c. accounts receivable master data d. sales order master data

A

A control that can ensure that receiving clerks are not influenced by quantity information while actually counting incoming goods is to: a. send a "blind" copy of the purchase order to receiving b. establish a "tickler" file for completed purchase orders c. send copies of a receiving report to accounts payable d. establishing "blanket orders" in purchasing

A

A process for out-of-the-ordinary or erroneous events is called: a. exception routine b. summary report c. corrective routine d. normal routine

A

An example of a "rejection procedure" is a(n): a. back order process b. inventory subroutine c. customer acknowledgment process d. sales order processing process

A

Assume that one of the process bubbles in the Purchasing Process - Level 0 Diagram is called "order goods and services." The data flow between "order goods and services" and the "vendor" is called a a. purchase order b. receiving report c. stock notice d. inventory notice

A

At the time that a purchasing process performs the process of ordering goods and services, the process is likely to interact with all of the following data stores except the: a. receiving report data b. vendor master data c. inventory master data d. purchase order master data

A

In a database containing (among others) five relations--VENDORS, PURCHASE_REQUISITIONS, PURCHASE_ORDERS, PURCHASE_RECEIPTS, INVENTORY, and EMPLOYEES--you would expect that the attribute Vend_No (vendor number) would be the primary key in the ____ relation. a. VENDORS b. PURCHASE_ORDERS c. PURCHASE_RECEIPTS d. EMPLOYEES

A

In a logical DFD for the order entry/sales (OE/S) process, which of the following data stores is least likely to interact with the process validate sales order? a. general ledger master data b. accounts receivable master data c. marketing data d. inventory master data

A

In addition to the warehousing function, the three primary departments that you would expect to be part of a typical order entry/sales (OE/S) process are: a. sales order, shipping, and credit b. sales order, shipping, and accounts receivable c. sales order, credit, and accounts receivable d. credit, shipping, and accounts receivable

A

In an order entry/sales (OE/S) process, you could expect that a sales order notification would be sent to a. the billing/accounts receivable/cash receipts process b. the customer c. the general ledger process d. the warehouse

A

Inventory carrying costs include all of the following except: a. clerical cost of ordering goods b. opportunity cost of investment funds c. insurance costs d. obsolescence and deterioration

A

The OE/S process includes the first four steps in the order-to-sales process. The order of these four steps is a. pre-sales activities, sales order processing, picking and packing, shipping b. pre-sales activities, picking and packing, sales order processing, shipping c. pre-sales activities, picking and packing , shipping, sales order processing d. none of the above

A

The control plan compare vendors for favorable prices, terms, quality and product availability is directed primarily at which of the following control goals? a. ensure effectiveness of operations b. input validity c. input accuracy d. input completeness

A

The purchasing manager is evaluated by his/her supervisors based on purchasing inventory at the lowest price. Consequently, the purchasing manager knowingly orders materials only based on price. This has resulted in the purchase of inferior quality materials. This improved the purchasing manager's performance evaluation, but had a negative impact on production due to an increase in scrapped materials. This situation is an example of a failure of: a. goal congruence b. management perquisites c. management by exception d. control theory

A

The typical purchasing process would capture and record data related to the day-to-day operations of all of the following except: a. shipping b. buyers c. receiving d. purchasing

A

The vendor packing slip triggers which process? a. receive goods and services b. order goods and services c. determine requirements d. none of the above

A

When the sales-related data are captured in the sales order department and then the information flows to the managers housed in the marketing department, it is an example of a: a. vertical information flow b. horizontal information flow c. both vertical and horizontal information flow d. neither vertical nor horizontal information flow

A

Which of the following is least likely to report directly to the vice president of logistics? a. controller b. receiving department c. purchasing department d. warehouse

A

Which of the following is not one of the key drivers of complexity in manufacturing operations according to the Deloitte Touche survey? a. confront the realities of globalization. b. the quickening pace of product innovation c. pursuit of new lucrative marketing channels d. pressure to reduce costs throughout the value chain

A

Which of the following items is not a control plan of the purchasing process? a. minimize inventory carrying costs b. written approvals c. compare vendors for prices, terms, quality, product availability d. requisition confirmation to originating department

A

Which of the following managers is most likely to report to the controller? a. accounts payable department manager b. cashier c. purchasing department manager d. receiving department manager

A

Which of the following process bubbles would you not expect to see in the Purchasing Process - Level 0 Diagram? a. make payment b. order goods and services c. receive goods and services d. determine requirements

A

Which type of supply chain collaboration techniques includes the vendor obtaining the buyer's current sales, demand, and inventory data in real time and replenishing the buyer's inventory? a. Continuous Replenishment (CRP) or Vendor Managed Inventory (VMI) b. Co-Managed Inventory c. Collaborative Forecasting and Replenishment (CFAR) d. Collaborative Planning, Forecasting and Replenishment (CPFR)

A

Who usually authorizes a purchase requisition? a. the supervisor of the requisitioning department b. the purchasing manager c. a purchasing agent d. a customer

A

____ is intended to allow the use of sophisticated statistical and other analytical software to help an organizations's members develop insights about customers, processes and markets. a. data mining b. data entry c. e-commerce module d. market segmentation

A

In a purchasing process, the receiving report may be accessed by all of the following except: a. accounts payable department b. cashier c. warehouse d. requesting department

B

A data flow or event that causes a process to begin is called a: a. tickler b. trigger c. document d. validity check

B

Before a shipping notice is prepared by shipping personnel, they should match the details of which of the following pairs of data flows? a. The picking ticket and a copy of the sales order earlier sent to shipping from the order entry department. b. The completed picking ticket and a copy of the sales order earlier sent to shipping from the order entry department. c. A copy of the sales order earlier sent to shipping from the order entry department and the bill of lading. d. The completed picking ticket and the bill of lading.

B

Data about vendor compliance with the terms of the purchase order normally would be included in the: a. accounts payable master data b. vendor master data c. inventory master data d. warehouse master data

B

In a purchasing process, once requirements are determined and a vendor selected, the next step is: a. the purchase requisition b. the purchase order c. receive goods and services d. a vendor acknowledgment

B

In an entity-relationship (E-R) diagram for the purchasing process, you would expect that the words yield would appear in the diamond showing the relationship between: a. PURCHASE_REQUISITIONS and INVENTORY_RECEIPT b. PURCHASE_ORDERS and PURCHASE_RECEIPTS c. VENDOR and PURCHASE_ORDERS d. VENDOR and PURCHASE_REQUISITIONS

B

In the OE/S process, the document that represents an independent authorization to ship goods to the customer is the: a. bill of lading b. sales order c. customer acknowledgment d. none of the above

B

In the Purchasing Process - Level 0 Diagram, a data flow called "vendor packing slip" would most likely be sent by the vendor to which of the following processes? a. order goods and services b. receive goods and services c. determine requirements d. none of the above

B

Issues related to the purchasing function, such as kickbacks, bribes, conflicts of interest, and the like are often addressed by ____. a. job descriptions b. corporate codes of conduct c. computer security modules d. vendor master files

B

Purchase orders are sent to: a. customers b. vendors c. carriers d. managers

B

Supply chain management a. helps to ensure delivery of goods and services to customers of the highest value but increases costs. b. helps to ensure delivery of goods and services to customers of the highest value at the lowest costs. c. helps to ensure delivery of goods and services to customers at the lowest cost but can comprise quality. d. increases inventory across the supply chain.

B

The control plan preformatted screens is directed primarily toward achieving the information process control goal of ensuring: a. sales order input validity b. sales order input accuracy c. sales order input completeness d. sales order update completeness

B

The grouping of customers into categories based on key characteristics is called a. customer relationship management b. segmentation c. XML d. web services

B

The purchasing process is part of the ____ process for a merchandising firm. a. order-to-cash b. purchase-to-pay c. conversion d. general ledger/financial reporting

B

When the sales manager uses ZIP code data taken from customer order forms to plan an advertising campaign, she is using ____ that might be associated with the OE/S process. a. horizontal information flows b. vertical information flows c. both vertical and horizontal information flows d. neither vertical nor horizontal information flows

B

When the sales order department acknowledges a customer order, it is an example of a: a. vertical information flow b. horizontal information flow c. both vertical and horizontal information flow d. neither vertical nor horizontal information flow

B

Which is an example of vertical reporting by the order entry/sales (OE/S) process? a. The credit manager notifies sales order processing that a customer's credit has been approved. b. Sales by geographical region are reported to the manager of customer sales and service. c. The shipping department notifies sales order processing of all shipments made for a particular period of time. d. The sales order department acknowledges a customer order.

B

Which of the following techniques has the reorder point based on each inventory item's sales rate? a. cyclical reordering b. reorder point (ROP) analysis c. ABC analysis d. EOQ models

B

Which type of supply chain collaboration includes the vendor replenishing standard merchandise while the buyer manages the replenishment of promotion merchandise? a. Continuous Replenishment (CRP) or Vendor Managed Inventory (VMI) b. Co-Managed Inventory c. Collaborative Forecasting and Replenishment (CFAR) d. Collaborative Planning, Forecasting and Replenishment (CPFR)

B

____ applications in organizations are usually viewed as being focused on either operational or analytical applications. a. data mining b. data warehousing c. data entry d. market segmentation

B

____ systems use the Internet to automate and manage vendors and purchases with the predominate technology being electronic data interchange (EDI). a. Customer relationship management b. Buy side c. Sell side d. none of the above

B

A document that is used when filling a sales order to authorize the movement of goods from a warehouse to shipping is called a: a. shipping order b. packing slip c. picking ticket d. blind authorization

C

A receiving report is to goods what a(n) ____ is to services. a. purchase requisition b. purchase order c. acceptance report d. vendor packing slip

C

As used in the text, the term services specifically refers to: a. items having a physical existence and value b. work performed by employees c. work performed by outside vendors d. products normally held for resale

C

At the time that a purchasing process places an order for goods or services, which of the following is typically updated? a. accounts payable master data b. receiving report data c. purchase order data d. general ledger data

C

From the standpoint of good internal control, which of the following managers should not report (either directly or through an intermediate supervisor) to the vice president of marketing? a. manager--new product development b. manager--customer sales and service c. manager--credit department d. manager--sales order department

C

In a database containing (among others) four relations--CUSTOMERS, SALES ORDERS, SALES_ORDER Line item INVENTORY, and SHIPMENTS--you would expect that a combination of the SO_No and Item_No attributes would be the primary key for the ____ relation. a. CUSTOMERS b. SALES ORDERS c. SALES_ORDER Line item INVENTORY d. SHIPMENTS

C

In a purchasing process, receiving goods, but not a vendor invoice, from a supplier typically results in an update to all of the following data stores except the: a. inventory master data b. vendor master data c. accounts payable master data d. purchase order master data

C

In an entity-relationship (E-R) diagram for the order entry/sales (OE/S) process, you would expect that the word trigger would appear in the diamond showing the relationship between which of the following pairs of entities? a. CUSTOMER and SALES ORDER b. CUSTOMER and SHIPMENT c. STOCK PICK and SHIPMENT d. SALES INVOICE and SHIPMENT

C

In constructing a control matrix for an order entry/sales (OE/S) process, the principal data input(s) to the information system likely would be: a. customer inquiries and customer order inputs b. customer inquiries and shipping notice inputs c. customer order and shipping notice inputs d. customer order

C

In the Purchasing Process - Level 0 Diagram, a data flow called "inventory purchase requisition" most likely would be sent by the inventory management process to which of the following processes? a. order goods and services b. receive goods and services c. determine requirements d. none of the above

C

In the control matrix of the OE/S process, regarding shipping notice inputs, which of the following control goals is ensured by the control plan "compare input data with master data"? a. input completeness and input accuracy b. input completeness and input validity c. input validity and input accuracy d. none of the above

C

The OE/S process addresses the decision needs of managers of various sales and marketing functions through the use of: a. vertical information flows b. horizontal information flows c. both vertical and horizontal information flows d. neither vertical nor horizontal information flows

C

The control plan confirm input acceptance helps to achieve the sales order input control goal of: a. sales order input validity b. sales order input accuracy c. sales order input completeness d. shipping notice input accuracy

C

The document one business sends to another business that identifies the goods or services to be purchased is a: a. request for proposal b. purchase requisition c. purchase order d. disbursement voucher

C

The purchasing process--receive goods and services--normally would be triggered by the data flow: a. purchase order b. vendor acknowledgment c. vendor packing slip d. purchase requisition

C

The resources for which the purchasing process wants to ensure security for which of the following: a. purchase order master data b. inventory c. both a and b d. neither a or b

C

The ultimate goal of the OE/S process is a. to ensure accuracy of order entry and sales events b. to ensure increasing sales volume through the OE/S process c. to provide value to the customer d. none of the above

C

When large or expensive items are purchased, most organizations make use of a procedure to obtain competitive bids from multiple vendors. The document used to obtain competitive bids is called a(n): a. purchase requisition b. purchase order c. request for quotation d. authorization to bid

C

Which document may show a number of items which are different from the number of items actually shipped to a customer? a. completed picking ticket b. bill of lading c. sales order d. packing slip

C

Which of the following goals is not an example of a process goal of the typical order entry/sales (OE/S) process? a. to provide timely responses to customer inquiries b. to provide timely acknowledgments of customer orders c. to provide timely updates to general ledger accounts d. to provide timely shipments of goods to customers

C

Which of the following is not a cost element as part of the inventory carrying costs? a. insurance costs b. property taxes c. purchase order preparation costs d. storage costs

C

Which of the following is not a potential benefit of supply chain management? a. lower costs to the customer b. reduced inventories c. reduced customer orders d. reduced product defects

C

Which of the following is not one key characteristics of companies that are successful at managing the pressures resulting from global complexity according to the Deloitte Touche report? a. improved internal business processes in the areas of customers, products, and supply chains b. better use of technology to increase integration within and between the areas of customers, products and supply chain c. pursuit of new lucrative marketing channels d. better general capabilities in the areas of collaboration, flexibility, visibility, and technology

C

Which of the following most likely would be "blinded" on a copy of the purchase order sent to the receiving department? a. inventory descriptions b. vendor identification c. quantities d. freight terms

C

Which of the following statements related to ERP support for horizontal information flows in the OE/S process is false? a. Once the sales order department releases the order to credit approval, the document would be automatically routed electronically to the credit department and queued for their approval. b. Once the shipping department releases the shipment, the information would be entered into the ERP system at the shipping location to record the order as shipped. c. An ERP system requires the business to change the information flows of the business process. d. The sales order department's response to the customer would be automatically triggered by the ERP system.

C

Which of the following techniques analyzes all incremental costs associated with acquiring and carrying particular items of inventory? a. cyclical reordering b. reorder point analysis c. EOQ models d. ABC analysis

C

Which type of supply chain collaboration includes the retailer and the manufacturer forecasting demand and scheduling production jointly? a. Continuous Replenishment (CRP) or Vendor Managed Inventory (VMI) b. Co-Managed Inventory c. Collaborative Forecasting and Replenishment (CFAR) d. Collaborative Planning, Forecasting and Replenishment (CPFR)

C

____ applications can handle both B2B and B2C transactions. a. Customer relationship management b. Buy side c. Sell side d. none of the above

C

A "blind" copy of the purchase order should be sent to receiving so that: a. receiving can anticipate the receipt of the goods from the vendor b. receiving clerks will know the value of what is on order c. partial shipments can be monitored d. receiving clerks will be forced to actually count the goods that are received

D

According to the logical flow diagrams of the OE/S system, which of the following data stores provides data to the system but is not updated by it? a. accounts receivable master data b. sales order master data c. inventory master data d. customer master data

D

At the time that the shipping notice is prepared and disseminated, two data stores within the order entry/sales (OE/S) process normally are updated. Those two data stores are the: a. customer master data and accounts receivable master data b. accounts receivable master data and sales order master data c. accounts receivable master data and marketing data d. sales order master data and inventory master data

D

In a logical DFD for the order entry/sales (OE/S) process, which of the following data stores would you expect to be updated by the process execute shipping notice? a. customer master data b. accounts receivable master data c. marketing data d. inventory master data

D

In a typical order entry/sales (OE/S) process, validating a sales order likely would involve all of the following processes except: a. checking the customer's credit b. verifying inventory availability c. completing the sales order d. completing the picking ticket

D

In an entity-relationship (E-R) diagram for the purchasing process, you would expect that the word generate would appear in the diamond showing the relationship between: a. VENDOR and PURCHASE_ORDERS b. VENDOR and EMPLOYEES c. VENDOR and PURCHASE_REQUISITIONS d. PURCHASE_REQUISITIONS and PURCHASE_ORDERS

D

In the process of preparing a receiving report, the receiving department should perform all of the following tasks except: a. inspect and approve quality b. count the quantity received c. compare the completed receiving report to the information stored in the purchase order master data d. compare the vendor's packing slip to a copy of the purchase requisition

D

Outputs of a purchasing process normally might include all of the following except: a. purchase order b. a purchase order inventory notification sent to the inventory system c. receiving report d. vendor invoice

D

The ____ is a compilation of open purchase orders and includes the status of each item on order. a. accounts payable master data b. vendor master data c. vouchers payable master data d. purchase order master data

D

The order entry/sales (OE/S) process handles the processing and shipment of a customer order while another process actually bills the customer. With such a configuration, you would not expect the OE/S system to interface directly with the ____. a. billing/accounts receivable/cash receipts process b. inventory process c. general ledger process d. human resource process

D

The primary function of the order entry/sales (OE/S) process includes: a. identifying decisions made by marketing personnel b. highlighting the key organizational features of the marketing function c. producing financial statements d. meeting the decision needs of those who manage various sales and marketing functions

D

The primary reason that direct entry of sales order data by sales personnel enhances efficiency is because: a. it increases the likelihood of erroneous data being input b. sales personnel can enter data faster than data entry clerks c. fewer data items need to be entered by sales personnel d. sales personnel are familiar with the orders and can input them more quickly

D

The typical information flows in a purchasing process might include all of the following except: a. a purchase requisition is sent from inventory control to the purchasing department b. the purchase order is sent to the vendor c. goods or services are received from the vendor d. a copy of a receiving report is sent to the cashier

D

Which of the following attributes would not be contained in the related relational table? a. customer_street attribute in the Customers relation b. quantity_on_hand in the Inventory relation c. shipping_company in the Sales Order relation d. invoice_total in the Sales Order relation

D

Which of the following data is least likely to be stored in the customer master data? a. customer number b. billing address c. ship-to address d. open invoices

D

Which of the following data stores would you least expect to see in the Purchasing Process - Level 0 Diagram? a. inventory master data b. vendor master data c. purchase order master data d. cash receipts data

D

Which of the following documents represents a formal "contract" between two parties? a. shipping's inventory notification b. packing slip c. customer acknowledgment d. bill of lading

D

Which of the following is a horizontal information flow? a. sales order department requests credit approval from credit department b. sales order department acknowledges the order to the customer c. warehousing sends completed picking ticket to shipping d. all of the above are horizontal information flows

D

Which of the following is a potential problem with supply chain management initiatives? a. confused lines of responsibility b. inaccurate data within the supply chain c. over-reliance on demand forecasting d. all of the above

D

Which of the following is a technique for ranking items in a group based on the output of the items? a. cyclical reordering b. reorder point analysis c. EOQ models d. ABC analysis

D

Which of the following is not included in the SCOR model as one of the five basic components of supply chain management? a. plan b. Source c. Deliver d. Receive

D

Which of the following statements identifies a recent trend in today's business environment? a. Establishing an E-Business web site provides the business with a competitive advantage. b. The most important asset of a business today is its IT infrastructure. c. IT managers must increase their annual expenditures for hardware, software, and telecommunication technology. d. The quality of customer service influences the ability of a business to compete in a global marketplace.

D

Which type of supply chain collaboration includes collaborative processes across the supply chain using a set of processes and technology models? a. Continuous Replenishment (CRP) or Vendor Managed Inventory (VMI) b. Co-Managed Inventory c. Collaborative Forecasting and Replenishment (CFAR) d. Collaborative Planning, Forecasting and Replenishment (CPFR)

D

With companies facing global competition, firms are recognizing that their most important asset is? a. inventory b. machinery and equipment c. cash d. a happy customer

D