4.2 Steps in Decision Making Process

optimizing decision

choosing the alternative that gives the best possible solution to the problem

satisficing decision

choosing the first satisfactory alternative (behavioral approach)

cost benefit analysis

compare the costs and benefits of each potential solution/course of action

advanced- six sigma DMAIC decision making process

define, measure, analyze, improve, control

common mistakes when identifying problems

defining too broadly or narrow, looking at symptoms instead of causes, looking at wrong problem

rights reasoning question

does your decision respect the rights of all involved?

utility reasoning question

does your decision satisfy all stakeholders?

step 5

evaluate results

lack of participation error

failure to include the right people in the decision making process

step 2

generate and evaluate potential solutions/alternative courses of action

spotlight questions

highlight the risks of public disclosure of ones actions

step 1

identify/define the problem

step 4

implement decision

justice reasoning question

is your decision consistent with the canons of justice?

caring

is your decision responsible?

step 3

make a decision; conduct ethics double check

classical decision model

making decisions using complete information

behavioral decision model

making decisions with limited info and bounded rationality

decision making process

series of steps that identify the problem and ultimately evsulate the chose/implemented solution; always include an ethical analysis