6. The CIO Role
What is a CIO?
-Chief Information Officer is the occupational title for a person/manager accountable for information technology and computer systems which will be of support for the business objectives -Planning/strategy management, control and monitoring activities, functions and resources associated with information, information systems and information and communication technology
What are Customer CIO Priorities?
-Develop new go-to market strategies/technologies -Study market trends for commercial opportunities -Identify opportunities competitive differentiation -Drive business innovation
What is the CIO task description?
-Efficient and reliable IT service provision without media attention with a strong service mentality and at the same time an organizational process, product and business model understanding. All of this in a highly dynamic business and IT environment with strong professionalization and industrialization of IT services -BUT: very diversified based on industry, organization and personality -AND: who moves on, leaves something behind
What are four different roles of the CIO?
-Embedded CIO: Works with non-IT-Colleagues: focus on strategy, business process execution and innovation, product development -Process CIO: Manages business processes like procurement, asset management, operational and shared services (often beyond IT-services) -Customer CIO: Works with external customers/ partners to offer IT-enabled products and services -Services CIO: Delivers IT service enterprise wide, manages the IT department and the suppliers
What are CIO Role Expectations?
-Strategist -Relationship architecture -Integrator -IT educator -Utilities provider -Information steward
What the conductor analogy for the CIO?
-The CIO delivers the vision and sets the direction corporate wide -Every decentral unit is responsible for its own operational implementation -Singular decentral units have a soloists role, if agreed with the CIO, and perform these roles according to their capabilities and requirements -Only if working together the new IT usage will occur and all will gain the benefits -The CIO knows the best practices as well as problems and identifies these, together with the decentral units -With standards/ regulations he integrates the decentral units
What is the future state CIO?
BUSINESS STRATEGIST > TRANSFORMATIONAL LEADER > FUNCTIONAL HEAD
What does being an Utilities provider means for the CIO role?
Build and sustain a solid, dependable, and responsive IT infrastructure services
What does being a Relationship Architect means for the CIO role?
Build relationships within the enterprise as well as outside the enterprise with key IT service providers, especially important as organizations can have multiple outsourcing relationships
What does being a Strategist means for the CIO role?
Effective business partners who help their organizations leverage valuable opportunities for IT-based innovation and business process redesign
What is the difference between an IT Manager and a CIO?
IT Manager 'in the past' -Focus on technology -IT is major task -Qualifications in technology -Specialist -Focus on costs -Focus on enterprise only -Follows technological innovations -Knows technology -Thinks in project life-cycles CIO/ IT Manager 'today' -Focus on (business) processes -IT as means to an end -Qualifications in leadership -Generalist -Focus on output -Focus on business environment -Pushes business innovations -Knows technology as well as business -Focus on competitors
What is the old vs the new view of the CIO?
Old view: CIO in area of tension between business and IT requirements -IT seen as internal service provider and business enabler Today's view: Emerge of a digital business strategy -Transfunctional role for IT
What are the success factors for a CIO?
PERSONAL CHARACTERISTICS -IS experience -IT know-how -Social skills -Sensitivity ORGANIZATIONAL ASPECTS -The organizations perception of IT BEHAVIOR -Authentic -Credibility IS MANAGEMENT -Joint vision development -Relationship development -Relationship to the CEO -Proactive planning
What does being an IT educator means for the CIO role?
Provide insights and understanding about key information technologies, helps top management make and appropriate judgement about the business value of IT and wise IT investment decisions
What does being an Integrator means for the CIO role?
Provide leadership in enterprise-wide integration of processes, information, and decision-support as digital options for the business
What does being an Information steward means for the CIO role?
Provide leadership in the stewardship of the organization's information and data resources