A+ 220-801: Domain 3 - Laptops - 11%
Your laptop has an ExpressCard /54 slot. Which of the following is true? (select two)
1) Compatible ExpressCards for the laptop include cards which are rectangular-shaped 2) You can use an ExpressCard /34 card or an ExpressCard /54 card in the laptop
Your lobby receptionist uses a laptop computer to complete her day-to-day tasks. You are concerned about the security of her system. What should you do? (select two)
1) Configure the laptop with a biometric fingerprint scanner 2) Secure the laptop to the desk using a cable lock
You want to configure Power Plans on your Windows 7 laptop computer. Which of the following can do this? (select two)
1) In the Notification Area, double-click the battery icon. Click More Power Options 2) Go to Control Panel > System and Security > Power options
You have a notebook computer with a built-in wireless network card. One day it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What can you use to connect to the wireless network? (select two)
1) Insert a wireless USB network card 2) Insert an ExpressCard wireless network card
Which of the following are characteristics of the ExpressCard /54 form factor? (select two)
1) L shape 2) 34mm wide at the connector
You have been told to replace the HDD on a laptop computer that has a drive bay accessible from the outside of the computer. Which of the following should you do after powering down the system? (select two)
1) Remove the battery 2) Unplug the AC power
You want to upgrade the memory modules in a notebook computer. What are the most common ways to access the memory slots? (select two)
1) Remove the keyboard 2) Open a panel on the bottom of the notebook
You're troubleshooting a malfunctioning notebook computer. Nothing appears on the LCD display when the system is powered on. When you connect an external monitor to the system, the Windows desktop is displayed properly on the monitor. What could be causing this problem?
1) The LCD assembly is malfunctioning 2) The display output has been redirected to the external monitor port using the Fn key
You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You've checked the system and determined that the backlight has stopped working. Which of the following could be the cause? (select two)
1) The cold cathode fluorescent lamp has burned out and needs to be replaced 2) The inverter in the LCD assembly has malfunctioned
Which of the following cards can be placed in a Type III PC Card slot? (select three)
1) Type III PC card 2) Type II PC card 3) Type I PC card
You need to replace the HDD in your laptop computer. Which of the following HDD sizes would you likely choose for the laptop?
2.5"
While using the touchpad, you notice than the mouse is not responding very well, making it difficult to correctly move the mouse around the screen. How can you fix this problem?
Recalibrate the touchpad
You recently replaced a malfunctioning video card on your laptop. After reassembling the laptop, everything works well except for the wireless network connection. The wireless adapter functioned correctly before you replace the video card. What would you likely resolved this problem?
Reconnect the antenna connections in the bezel
A+ 220-801: Domain 3 - Laptops - 11%
A+ 220-801: Domain 3 - Laptops - 11%
Which of the following is MOST likely to have a physical switch on a laptop that allows it to be turned off without going into the BIOS? A. External display B. Webcam C. Overclocking D. Wireless
Answer: D Reference:http://www.nmbgeek.com/blog/how-to-turn-laptop-wireless-on.html
A technician needs to replace an internal component on a laptop. Which of the following would be an important step to perform BEFORE replacing the component? A. Review manufacturer's documentation for disassembly procedures B. Remove all screws from the bottom of the case C. Remove the display and all attached wiring from the base D. Ensure that the battery has a full charge
Answer: A Explanation: Before replacing an internal component on a laptop, it is advised to review manufacturer's documentation and check disassembly procedures.
A keyboard has been replaced on a laptop. Which of the following is the MOST likely cause that the keyboard does not work? A. The keyboard data cable was not connected properly. B. The keyboard is not compatible with the laptop. C. The keyboard needs updated drivers. D. The keyboard is defective.
Answer: A Explanation: There is a small data cable beside the keyboard which is connected to the board. Check the data cable and make sure it is connected securely.
Which of the following laptop display types relies on a backlight for the display presentation? A. LCD B. LED C. CRT D. Plasma
Answer: A Reference:ehttp://electronics.howstuffworks.com/lcd.htm
In older laptop screens, the backlight is powered by which of the following? A. A CCFL lamp B. A gas C. LEDs D. OLED
Answer: A Reference:http://en.wikipedia.org/wiki/Cold_cathode
Which of the following speeds BEST represents the speed of the memory when installing DDR2 at 800 MHz and DDR2 at 600 MHz? A. 600 MHz B. 700 MHz C. 800 MHz D. 1400 MHz
Answer: A Reference:http://en.wikipedia.org/wiki/DDR2_SDRAM
Which of the following laptop accessories would MOST likely be used to support multiple displays when the laptop hardware does not have multiple video outputs? A. Docking station B. VGA to DVI converter C. Adjustable monitor arm D. PCMCIA card
Answer: A Reference:http://en.wikipedia.org/wiki/Docking_station
Which of the following typically cannot be upgraded in a laptop? A. Video card B. Hard drive C. RAM D. Wireless card
Answer: A Reference:http://lockergnome.net/questions/130140/why-can-t-you-upgrade-laptop-hardware
A client has a laptop screen and an external screen. Which of the following is the BEST way to toggle between the two or show both at the same time? A. Function keys on keyboard B. Task Manager C. Display settings in Control Panel D. Turn the monitors on and off
Answer: A Reference:http://superuser.com/questions/393827/how-to-toggle-between-different-monitors-withone- key-on-windows-7
Which of the following is the proper way to remove a PCMCIA card from a laptop running Windows XP? A. Click on the safely remove hardware icon, stop the device, and remove the card B. Push the eject button on the card slot C. Grasp the card firmly and slowly pull it from the slot on the laptop D. In the Control Panel, stop the device service, and then remove the card
Answer: A Reference:http://www.ask.com/question/how-does-a-pcmcia-card-work
A laptop is not charging the battery and occasionally shuts off even when the power cord is plugged in. This is a symptom of a bad: A. DC jack. B. hard drive. C. cooling system. D. battery.
Answer: A Reference:http://www.laptopjacks.com/
A technician is trying to install an ExpressCard device for a user. The user's laptop is confirmed to have one spare slot for ExpressCard devices, however, the card is simply too large to fit into the labeled port. Which of the following is MOST likely the issue? A. The slot is for ExpressCard/34 devices. B. The slot is for ExpressCard/54 devices. C. The slot is for PCMCIA Type I devices. D. The slot is for PCMCIA Type II devices.
Answer: A Reference:http://www.quepublishing.com/articles/article.aspx?p=1692559
Which of the following RAM types is LEAST likely to work optimally when installed in dual channel mode? A. SDRAM B. RAMBUS C. DDR2 D. DDR3
Answer: A Reference:http://www.webopedia.com/TERM/S/SDRAM.html
Which of the following will provide the FASTEST boot times for a laptop user? A. Solid state drive B. High capacity battery C. eSATA hard drive D. Increased RAM
Answer: A Reference:htt p://www.pcmag.com/article2/0,2817,2404258,00.asp
An outline of an image can be viewed on a laptop screen, but it is very dim and the screen appears almost black. This can be caused by a failing. (Select TWO). A. inverter. B. LCD. C. plasma screen. D. CRT. E. OLED.
Answer: A,B Explanation: The problem might be caused by a display inverter which powers backlight or the LCD itself. When the screen goes dim, inverter is the culprit. If the screen appears almost black, the LCD might be failing.
Which of the following is the MOST likely light source for a laptop screen? (Select TWO). A. CCFL B. CRT C. Plasma D. Matrix E. LED
Answer: A,E Reference:http://www.tomshardware.com/reviews/ccfl-led-backlight,2930.html
Which of the following should a technician check FIRST on the laptop if the system's battery is not being charged? A. CMOS battery B. DC-in jack C. AC-in jack D. Breaker for the wall jack
Answer: B Explanation: Check DC-in jack. If the laptop battery is not charging, the first thing to do is to check DC-in and see if it is seated properly.
Which of the following is LEAST likely to be considered a consumer replaceable part in a laptop? A. RAM B. LCD screen C. Optical drive D. Hard drive
Answer: B Explanation: LCD is a delicate component with lots of other small components that are crucial to LCD. Consumer cannot be able to replace an LCD without damaging its internal components and the things it relies on, for example, the laptop inverter. That's why it is the least likely replaceable part of laptop from consumer perspective.
Which of the following laptop features can normally be modified using function keys? A. Enabling/disabling infrared B. Enabling/disabling an external display C. Enabling/disabling print spooling D. Enabling/disabling drive encryption
Answer: B Explanation: Reference http://www.computerhope.com/issues/ch000801.htm
Which of the following would a technician MOST likely upgrade on a laptop? A. Video card B. RAM C. Wireless antenna D. LCD screen
Answer: B Reference:http://electronics.howstuffworks.com/how-to-tech/add-ram-laptop.htm
Which of the following memory form factors is MOST commonly found in laptops? A. SDRAM B. SODIMM C. RAMBUS D. DIMM
Answer: B Reference:http://en.wikipedia.org/wiki/SO-DIMM
A new security flaw and fix has been published about a laptop's OS. Which of the following can be implemented to prevent exploitation? A. Enable screen lock B. Patching policy C. User training D. Enable hard drive encryption
Answer: B Reference:http://www.computerweekly.com/feature/Microsoft-patch-management-policy
When installing additional RAM for a laptop, which of the following would MOST likely be used? A. PC card B. SODIMM C. DIMM D. PCMCIA
Answer: B Reference:http://www.crucial.com/install/sodimm.aspx
Which of the following should a technician check FIRST before upgrading the RAM in a laptop? A. The speed of the FSB B. The motherboard specifications C. The BIOS manufacturer D. The operating system version
Answer: B Reference:http://www.dummies.com/how-to/content/how-to-install-ram-in-your-laptop.html
A company is receiving a large number of laptop theft reports in the corporate buildings. Which of the following is the MOST cost-efficient way to discourage theft of laptops? A. A CCTV system B. A cable lock C. A badge reader D. A retina scanner
Answer: B Reference:http://www.pcworld.com/article/251719/how_to_protect_your_laptop.html
Which of the following types of memory is used with laptops? A. RAMBUS B. SODIMM C. ECC D. SDRAM
Answer: B Reference:http://www.webopedia.com/TERM/S/SO_DIMM.html
Which of the following precautions should be followed when replacing RAM in a laptop computer? (Select TWO). A. Remove CMOS battery B. Follow ESD procedures C. Remove all power D. Remove CD-ROM drive E. Check for liquid contamination
Answer: B,C Explanation: Before replacing a RAM in a laptop, disconnect all power sources. Wait a few minutes and use an ESD wrist strap or a mat for electrostatic discharge.
Which of the following should be the FIRST items to be removed when replacing the system board on a laptop? (Select TWO). A. Keyboard B. Battery C. LCD D. Palm rest E. AC power adapter
Answer: B,E Explanation: Remove all power sources before opening the first screw on the laptop. Battery is a power source and can pose an electric hazard. So remove the battery and the AC power adapter that charges the battery.
A technician observes another technician trying to steal a company laptop. Which of the following should the first technician do NEXT? A. Confront the technician stealing the laptop B. Preserve the laptop for evidence C. Report through proper channels D. Document the incident
Answer: C Explanation: Report through proper channels. Notify your immediate supervisor and he will escalate the issue to higher authorities.
Which of the following expansion slots is characterized by having an x16 speed? A. CNR B. PCI C. PCIe D. AGP
Answer: C Explanation: The PCIe xXX is the amount of lanes the slot has. so x16 has 16 lanes, x8 has 8 lanes and so on. The physical slot on x4, x8, and x16 are all the same. If it says 2 PCIe x16 slots it means that there are 2 slots on the board that are capable of 16 lanes.If it says 2 PCIe X16 (and then in brackets says x16, x4 or x8, x8) it means when you have 1 slot being used it uses all 16 lanes for that 1 slot. But if youplug multiple things into the PCIe slots (most common 2 GPU's) it will divide the lanes between the cards. So that (x16, x4) you will have the first GPU running with 16 lanes, and the second GPU running with 4 lanes.
Which of the following should a technician do NEXT, if the laptop's internal speakers do not work, after replacing the motherboard due to a video issue? A. Update the video drivers B. Replace the speakers C. Check the speaker's connection to the motherboard D. Verify that the speakers are compatible with the replacement motherboard
Answer: C Explanation: There is a tiny flat speaker connection just above the keyboard. It is so tiny that technicians often ignore it. Make sure the speaker is connected to the motherboard properly.
When replacing the CPU in a laptop, which of the following locations should have thermal grease applied? A. Connection points on the system board B. Bottom of the CPU C. Top of the CPU D. Axis of the cooling fan
Answer: C Explanation: Thermal grease should always be applied to the top of the CPU. The smooth surface is the top not the one with the pins. The pins go into the socket whereas the heat sink is placed on top of the CPU. Between the heat sink and the cpu, apply the grease for maximum thermal dissipation.
Which of the following can ONLY be installed when a laptop is turned off and disconnected from all power sources? A. PCMCIA device B. Express card 54 device C. SODIMM chip D. USB expansion hub
Answer: C Explanation: Explanation SODIMM module can be installed when the laptop is turned off completely and disconnected from all power sources.
A technician just finished replacing a laptop screen, and upon first boot notices that the screen provides a very faint but darkened image, which cannot be adjusted. Which of the following was MOST likely left unplugged after replacement? A. CMOS Battery B. Mini-PCI Card C. Inverter D. DC Cord
Answer: C Explanation: http://www.ehow.com/how-does_5011808_inverter-work-laptop.html
A user states that the display is not very bright on their laptop. Which of the following is the MOST likely location to adjust the brightness? A. In the Device Manager of the operating system B. In the BIOS C. Fn key D. In the video display drivers
Answer: C Reference:http://answers.yahoo.com/question/index?qid=20080514013404AAOuXkS
Which of the following laptop displays would provide physical flexibility and transparency? A. Standard LCD B. Plasma C. OLED D. LED-backlit LCD
Answer: C Reference:http://en.wikipedia.org/wiki/Flexible_organic_light-emitting_diode
Joe, a user, reports that his laptop display is very faint and hard to read. Which of the following is the MOST likely cause? A. The video card is failing. B. The display screen has been damaged. C. The backlight has failed. D. The inverter is bad.
Answer: C Reference:http://en.wikipedia.org/wiki/LED-backlit_LCD_display
Which of the following features is used for security in laptops and can be used by BitLocker in Windows 7 to encrypt the hard drive? A. Virtualization extensions B. BIOS password C. TPM D. CMOS
Answer: C Reference:http://en.wikipedia.org/wiki/Trusted_Platform_Module
A laptop running a Windows operating system has a key that is supposed to launch Internet Explorer, but is not functioning. Which of the following will resolve this? A. Installing Bluetooth drivers from a manufacturer's website B. Installing ACPI drivers from a manufacturer's website C. Installing Hotkey drivers from a manufacturer's website D. Installing AHCI drivers from a manufacturer's website
Answer: C Reference:http://forum.notebookreview.com/panasonic/67423-hotkeys-driver-help.html
The wireless antenna is typically located inside the laptop's: A. rear panel. B. keyboard. C. display bezel. D. bottom bezel.
Answer: C Reference:http://gladiator-antivirus.com/forum/index.php?showtopic=81843
Which of the following devices is necessary to provide power to a laptop LCD screen? A. PCMCIA card B. Backlight C. Inverter D. PCI-E card
Answer: C Reference:http://www.ehow.com/how-does_5011808_inverter-work-laptop.html
Which of the following is MOST likely found inside a laptop display assembly? (Select TWO). A. Battery B. Volume control C. Webcam D. Wireless antennas E. Finger print sensor
Answer: C,D Reference:http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&o bjectID=c02516776
Which of the following connection types would MOST commonly be found on a laptop to display out to an external monitor? (Select TWO). A. PS/2 B. Serial C. VGA D. RCA E. HDMI
Answer: C,E Reference:http://www.lenovo.com/us/en/faqs/Connect-Laptop-to-TV/
Which of the following would MOST likely be found on a docking station versus a port replicator? A. USB Hub B. VGA Port C. PS/2 Slot D. DVD-ROM E. Security Lock
Answer: D Explanation: Docking stations have DVD ROM whereas Port replicator has only ports.
A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located? A. Inside the display bezel B. Second hard drive bay C. Above the PC card slot D. Under the keyboard
Answer: D Explanation: In some laptop models, the memory slot is situated right beneath the keyboard. It can be accessed through the door at the bottom of the laptop.
A technician performed a clean install of Windows XP on a laptop and finds that the Bluetooth on/off switch is not working. Which of the following will BEST resolve this issue? A. Replacing the keyboard B. Installing service pack 3 C. Reinstalling the operating system with Windows XP Media Center D. Installing the Bluetooth stack/driver
Answer: D Explanation: The best solution is to install Bluetooth driver. The driver is basically a software that allows the hardware to interact with the operating system.
A user's laptop screen is extremely dim. A technician attempts to alter the brightness using function keys and the BIOS, but the screen never changes in brightness. Which of the following is MOST likely the cause? A. Battery failure B. Bulb failure C. Display driver is corrupted D. Backlight failure
Answer: D Reference:http://www.laptoprepair101.com/laptop/2007/09/05/troubleshooting-laptop-withbacklight- failure/
Which of the following peripherals needs to be configured after installation to work correctly? A. Speakers B. KVM C. Digital camera D. Touch screen
Answer: D Reference:http://www.microsoft.com/dynamics/rms/using/zsheet_touchscreen.htm
Which of the following memory types is used exclusively in laptops? A. DIMM B. DDR3 C. RAMBUS D. SODIMM
Answer: D Reference:http://www.webopedia.com/TERM/S/SO_DIMM.html
Which of the following BEST describes the purpose of an inverter in a laptop? A. Allow for more than two USB devices to access power B. Convert direct current to alternating current C. Rotate the image to properly align it with the user D. Provide power to the backlight of the screen
Answer: D Reference:http://www.wisegeek.com/what-is-a-laptop-inverter.htm
Which of the following items describes the function of an inverter module used in a laptop? A. Supplies DC to the backlight B. Supplies AC to the LED panel C. Converts AC to DC for the backlight D. Converts DC to AC for the backlight
Answer: D Reference:http://www.wisegeek.com/what-is-a-laptop-inverter.htm
The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary. What is your best option?
Buy a docking station for your notebook
A user has called to complain that he can't connect to your organization's wireless network from his laptop. You know that the wireless signal is strong in his location. What should you do?
Check to see if the wireless adapter is switched off
The power cord for the laptop has a block on it (sometimes called a brick). What does this block do?
Converts AC power to DC power
Which of the following input devices uses a stylus?
Digitizer
You have just purchased a new laptop with built-in wireless, Bluetooth, and infrared (IrDA) capabilities provided by a mini-PCIe card. When you boot into Windows, you do not see a Bluetooth adapter listed in Device Manager. What should you do?
Enabled Bluetooth in the BIOS
You want to use Hibernation on your Windows notebook. What does it need to have?
Enough free HDD space
You're troubleshooting a malfunctioning LED display on a notebook computer system. An external monitor correctly displays the output from the notebook. Which of the following could be the cause?
Failed backlight
You need to replace the video card in a laptop. What is the first step?
Find a service manual with correct disassemble procedures
You have just purchased a used laptop and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you configure the power button to trigger hibernation. Everything works fine for several weeks. However, one day when you press the power button, the laptop does not hibernate. What should you do?
Free up disk space
After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday. What should you do first?
Have him verify that the wireless card's hardware switch is in the On position
Which of the following battery types offers the greatest storage capacity in the smallest amount of space?
Lithium Ion (Li-Ion)
You recently upgraded the processor in your laptop computer to a faster processor. The computer runs, but after using it for several minutes, it shuts down unexpectedly. Which of the following should you do first?
Make sure the case fans are plugged in
Which type of interface is typically used for internal wireless networking cards in the laptops?
Mini-PCI
Which type of interface is typically used for the internal wireless networking cards in laptops?
Mini-PCI
Which of the following battery types has the greatest need to be completely drained before being recharged?
Nickel Cadmium (Ni-Cad)
Which of the following is an extra button or knot on a laptop keyboard that moves the mouse cursor?
Point stick
A user needs to use her laptop to give a presentation using a video projector. She called asking you how to switch the display to the external port on her laptop. What should you tell her?
Press the Fn key along the function key on the notebook keyboard with a monitor on it
An internal laptop keyboard is generally connected to the laptop's system board using a:
Ribbon cable
Which type of interface is most commonly used for internal HDDs in notebook systems?
SATA
Which ACPI power state retains the contents in RAM, but turns all other components off?
Suspend
You would like to add additional HDD storage to your notebook computer. Which of the following connection types are you most likely to use?
USB
One of your users has called to complain about her notebook computer. She reports that it displayed a message indicating that the battery was low, then it shut down all by itself even though it was plugged into the wall outlet. What should you check first?
Verify that the AC adapter LED light is lit when plugged into the wall outlet
