A+ 220-802 - Domain 3 - Mobile Devices - 9%

You use productivity apps on your iPad tablet device while traveling between client sites. You're concerned that you may lose your iPad while on the road and want to protect the data stored on it from being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You want to use a more complex alpha-numeric passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times. What should you do? (select two)

1) Enable the Erase Data option 2) Disable the Simple Passcode Option

You just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your Windows 7 PC to the device. How can you connect the device to the PC? (select two)

1) USB cable 2) Wi-Fi wireless connection

A+ 220-802 - Domain 3 - Mobile Devices - 9%

A+ 220-802 - Domain 3 - Mobile Devices - 9%

Which mobile device architecture is used by Apple iPad devices running the iOS operating system?

ARM

Which of the following is one of the major differences between a new tablet and a new laptop computer? A. Tablet has no field serviceable parts. B. Laptop has less field functionality. C. Tablet has faster Ethernet capability. D. Laptops have slower responsiveness than tablets.

Answer: A Explanation: Tablet PC has very delicate parts. Due to the nature of these parts, it cannot be servicedon field. You need special tools to pry open a tablet and working with the parts needs attention.

A user has not received any new emails on their smartphone in the last two days. The user is able to access the Internet without any problems. Which of the following should the user do FIRST? A. Restart the smartphone B. Reconfigure the smartphone email account C. Resynchronize the smart phone D. Update the operating system

Answer: A Explanation: The first step in troubleshooting a smartphone is to restart it so that the hardware can restart all the primary functions.

An administrator has taken steps to secure a SOHO wired network, but as a result the users report that they can no longer access the Internet but can still see other computers on the network. Which of the following would have caused this issue? A. Port 80 has been disabled B. Port 3389 has been enabled C. MAC filtering has been enabled D. LDAP has been disabled

Answer: A Reference:http://en.wikipedia.org/wiki/TCP_port

Laptops and tablets have which of the following in common? A. Solid state drives B. Contain an accelerometer C. No field serviceable parts D. Not upgradable

Answer: A Reference:http://www.computerworld.com/s/article/9229514/SSDs_still_no_threat_to_notebook_h ard_drives

Which of the following should a technician do FIRST to secure a mobile device? A. Assign a passcode B. Download updates C. Disable GPS D. Install antivirus

Answer: A Reference:http://www.computerworld.com/s/article/9239655/Mobile_phone_security_no_brainer_ Use_a_device_passcode

A customer reports that their wireless laptop cannot connect after removing it from its carrying case. The laptop boots and the user is able to log in. Which of the following should be checked FIRST? A. External antenna switch B. Status in Device Manager C. Available hard drive space D. Laptop battery levels

Answer: A Reference:http://www.tomshardware.co.uk/forum/30338-35-external-wifi-antenna-laptop

A user wishes to access their contacts from their Android phone. Which of the following methods will provide the MOST up-to-date contact information on the user's phone on a daily basis? A. Enable contact synchronization by setting up their email account on the phone. B. Download all their contacts in a .csv file and import them into the phone via a USB laptop connection. C. Enable Bluetooth and transfer the contacts from their laptop to the cell phone. D. Enable email synchronization and email the contacts to the user account for download.

Answer: A Reference:http://www.wikihow.com/Sync-Android-Contacts-With-Gmail

Which of the following devices is MOST likely to come standard with a solid state hard drive? A. Tablet B. Storage server C. Laptop D. Desktop PC

Answer: A Reference:http://www.zdnet.com/slim-hard-drives-no-threat-to-ssds-for-tablets-2062302116/

Which of the following software types would need to be installed on a mobile device to help prevent data from being viewed if the device is lost? A. Remote wipe B. Antivirus C. GPS locator D. Remote backup application

Answer: A Reference:https://espace.cern.ch/mmmserviceshelp/ ManagingYourMailbox/QuotaArchivingAndRecovery/Pages/WipingMobilePhones.aspx

Which of the following protocols could a technician use to connect a smartphone to an email server? (Select TWO). A. SMTP B. POP3 C. HTTP D. SNTP E. ICMP

Answer: A,B Explanation: SMTP and POP3 are standard email protocols. This is true on a smartphone as well. To connect to an email server, all you need is POP3 and SMTP information along with specific ports.

Which of the following would a technician use to install applications onto an iPad? (Select TWO). A. App Store B. Market Place C. iTunes D. Exchange E. Mobile Market

Answer: A,C Explanation: App Store is an online service where iPad users can download applications and games for iPad. It is a specific software for iOS - Apple mobile operating system. iTunes is a flagship Apple software that allows you to play music, watch videos and keep a repository of Apps that are installed on iPad.

Which of the following steps would allow display output from a laptop to an external display? (Select TWO). A. Press the appropriate Function Key combination B. A second video card in the Express card slot C. Disconnect the integrated display D. Enabling second monitor in the Windows Display Settings E. Loading external monitor drivers on the laptop

Answer: A,D Explanation: First enable second monitor in Windows Display settings. After that press the function key along with the assigned key to display the output on an external monitor.

A user calls the help desk to report about their smartphone not being able to make any phone calls. The user admits that the smartphone can still send/receive email, browse all websites, and utilize all Internet-capable applications. Which of the following issues is MOST likely affecting the smartphone? A. Wi-Fi is turned off; the cellular antenna is turned on. B. The cellular antenna is turned off; Wi-Fi is still on. C. The user forgot to turn off Bluetooth before trying to make a call. D. The user has 4G capability turned off, and is only on 2G.

Answer: B Explanation: Cellularantenna catches and transmitscellular signals and data. Wi-fi is another technology that is used to access internet using a wireless router. So if the cellular antenna is turned off, you can still use Wi-Fi to browse internet and use host of applications.

A technician needs to configure their neighbor's iPad. The neighbor wants to access their work email. The technician requires some information from their neighbor's work IT department. Which of the following information does the technician need? A. IP address and domain B. Server and domain C. Server and gateway D. IP address and DNS

Answer: B Explanation: To setup email on any device, you need server address and the domain of the email server. POP3 and SMTPurlare actually server addresses.

Which of the following BEST describes the Apple utility used with iOS devices to synchronize, upgrade, and restore to factory default if needed? A. iMac B. iTunes C. Safari D. Bluetooth

Answer: B Reference:http://en.wikipedia.org/wiki/App_Store_(iOS)

A custom configured PC with a powerful processor, high-end video, upgraded audio, and increased cooling would be MOST suited to which of the following applications? A. Thin client B. Gaming PC C. Virtualization workstation D. Thick client

Answer: B Reference:http://howto.wired.com/wiki/Build_a_Gaming_PC

Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations? A. LCD B. Plasma C. LED D. CRT

Answer: B Reference:http://www.buzzle.com/articles/plasma-tv-problems.html

A user has a laptop that they need to get ready for an outdoor presentation. The user is concerned that the laptop will turn off the screen or go into standby before their presentation is complete. Which of the following Control Panel paths should the technician use in order to prevent this from occurring? A. System -> Hardware B. Power Options -> Power Schemes C. System -> Advanced -> Performance D. Power Options -> Hibernate

Answer: B Reference:http://www.pcsnippets.com/tutorials/how-to-change-the-power-scheme-settings-inwindows- xp/1

While configuring a new email application that uses POP3 for a customer, the technician determines the firewall is blocking the traffic. Which of the following ports should be opened to allow POP3 mail traffic through the firewall? A. 53 B. 110 C. 443 D. 3389

Answer: B Reference:http://www.speedguide.net/port.php?port=110

Which of the following data types can be synchronized to a mobile device by default? (Select TWO). A. Biometric information B. Pictures C. Contacts D. Credentials E. SMS

Answer: B,C Reference:http://windows.microsoft.com/en-us/windows7/sync-music-pictures-contacts-andcalendars- with-a-mobile-device

Which of the following home computer synchronization methods are possible with an iOS device? (Select TWO). A. Infrared B. USB C. FireWire D. Wi-Fi E. Parallel

Answer: B,D Reference:http://appadvice.com/appnn/2013/02/how-to-sync-photo-albums-across-multiple-iosdevices- without-itunes

Which of the following BEST represents a security vulnerability of mobile devices? (Select TWO). A. Unauthorized downloads B. Viruses C. Improper file permissions D. Phishing E. Theft

Answer: B,E Explanation: Security of mobile devices can be compromised when a virus infects the device. Another way is theft because a mobile device is portable and can be easily be handled or pocketed.

A user recently purchased a new high-end graphics card, and would like to run their existing games through an LCD TV at 1080p. However, when the installation is complete, none of the games appear correctly on the LCD TV. Which of the following is the MOST likely cause? A. The LCD TV response rate is not fast enough for gaming. B. The PC games cannot be run to an external display. C. The games do not support a 1920x1080 resolution. D. The LCD TV driver is not supported by the Windows operating system.

Answer: C Explanation: One of the possible reasons is that the game does not support high resolutions. Try to set a lower resolution and start the game. If this doesn't solve the problem, the game installer media might be corrupt.

When connecting a Bluetooth device to a mobile device, which of the following BEST describes the purpose of discovery mode? A. Allows two Bluetooth devices to connect to each other without a mobile device B. Disconnects all devices and connects to the closest powered on device C. Allows a peripheral to be contacted by the mobile device D. Instructs the phone to seek out all nearby devices and connect to them

Answer: C Reference:http://electronics.howstuffworks.com/bluetooth-surveillance1.htm

Which of the following is the BEST definition of what an accelerometer does? A. Prolongs battery life B. Calculates the rotation of a device C. Measures velocity in a given direction D. Makes the device run with more speed

Answer: C Reference:http://en.wikipedia.org/wiki/Accelerometer

A user is concerned about an issue with iOS. The user MOST likely has which of the following devices? A. iCloud B. Android Phone C. iPhone D. Windows Tablet

Answer: C Reference:http://en.wikipedia.org/wiki/IOS

Which of the following allows a user to pinch zoom on an Android device? A. Accelerometer B. Micro USB port C. Multi-touch D. A trackball

Answer: C Reference:http://en.wikipedia.org/wiki/Multi-touch

A user launches a software application on their Android tablet device. Once the software has loaded, the user reports that when turning the tablet to work the application in landscape mode, the software does not automatically adjust to landscape mode. Which of the following is the cause of the issue? A. The auto-adjust setting is not enabled in the operating system. B. The tablet is running low on power and disabled landscape mode. C. The application was not developed to react to changes to the gyroscope. D. The user did not switch the tablet to landscape mode.

Answer: C Reference:http://mobilegyros.blogspot.com/

Which of the following would be the BEST means of maintaining data security for a mobile device that has been lost or stolen? A. Login attempt restrictions B. Locator service C. Remote wipe D. Passcode lock

Answer: C Reference:http://support.google.com/a/bin/answer.py?hl=en&answer=173390

A technician is taking apart a laptop in order to replace an internal part. During this process, which of the following represents a best practice? A. Only perform the work on a plastic counter top B. Never use a power tool to remove screws from the case C. Label the screws according to where they came from D. When working on the bottom of a laptop, always leave the screen open

Answer: C Reference:http://www.fonerbooks.com/laptop13.htm

A user just bought an Android tablet and wants to connect to their work email. The user's employer has a Microsoft Exchange server for email. Which of the following would the technician configure to allow the user to access email on the Android tablet? A. DNS, DHCP B. IMAP, SNTP C. POP3, SMTP D. Devices are incompatible

Answer: C Reference:http://www.hmailserver.com/documentation/latest/?page=whatis_pop3imapsmtp

Which of the following is the correct path to determine the IP address on an iOS device? A. General> Settings> Wi-Fi> SSID Name> Network> IP address B. Wi-Fi> SSID Name> Network> IP address C. Settings> General> Network> Wi-Fi> SSID Name> IP address D. Location Services> Settings> Wi-Fi> SSID Name> Network> IP address

Answer: C Reference:http://www.iphone-to-ipad.com/blog/find-ip-address-ios-device.html

Which of the following mobile device sync methods is easiest for the end user but requires more configuration on the part of the technician? A. Dock sync B. Encrypted wired sync C. Wireless sync D. Wired sync

Answer: C Reference:http://www.pcworld.com/article/242242/how_to_use_wireless_sync_in_ios_5.html

Which of the following explains why a tablet OS loads quicker than a laptop OS? A. A tablet requires less power to operate than a laptop. B. A tablet has a smaller circuit board than a laptop. C. A SATA drive loads data much faster than an IDE drive. D. A SSD drive loads data much faster than a SATA drive.

Answer: D

A technician has upgraded an internal WiFi card on a laptop and now the signal power to connect to a WAP is low. Which of the following is the MOST likely cause of the issue? A. WIFI card drivers are not installed. B. The laptop's memory is faulty. C. The laptop's battery is dead. D. One of the antenna wires is unplugged.

Answer: D Explanation: Check to see if the WIFI antenna wire is plugged. If it is not plugged, the signal power will be low.

Which of the following mobile phone features redirects the screen orientation as the user turns their phone? A. GPS B. Geotracking C. Locator application D. Gyroscope

Answer: D Reference:http://android.stackexchange.com/tags/auto-rotation/info

A client reports that their VoIP phone screen displays duplicate IP address. Which of the following is the FIRST action to try to resolve this problem? A. Change MAC address settings B. Call the vendor C. Try another LAN connection D. Reboot the phone

Answer: D Reference:http://community.spiceworks.com/topic/172610-avaya-voip-phones-randomly-rebooting

Which of the following mobile device features disables cellular and wireless communication? A. Hotspot Mode B. Pairing Mode C. Settings Reset D. Airplane Mode

Answer: D Reference:http://en.wikipedia.org/wiki/Airplane_mode

While using a mapping program, which of the following functions shows the user's location on the map as well as movements on the map as they travel? A. Accelerometer B. Geotracking C. Gyroscope D. GPS

Answer: D Reference:http://en.wikipedia.org/wiki/Global_Positioning_System

Which of the following features allows for easier navigation of long lists on a tablet device? A. Pinch-zoom B. Multitouch C. Scrollbars D. Touch flow

Answer: D Reference:http://gigaom.com/2010/03/08/touchscreen-tablets/

Which of the following is a new feature of iOS 5? A. Ability to dual boot the Android OS B. Ability to run native PC applications C. Ability to perform iTunes backups D. Ability to perform untethered updates

Answer: D Reference:http://www.applebitch.com/2011/05/05/rumor-ios-5-could-bring-untethered-softwareupdates/

When comparing laptops and tablet PCs which of the following is true? A. Tablets typically have higher resolution displays B. Laptops typically have a longer battery life C. Laptops typically use touch screen displays D. Tablets typically use solid state drives

Answer: D Reference:http://www.forbes.com/sites/tomcoughlin/2013/09/11/solid-state-drives-shingling-andfat- tablets/

A user realizes they left their mobile phone in a taxi minutes after the car departs. Which of the following should be done to BEST ensure none of the private data on the phone is accessed? A. Passcode Lock B. GPS Tracking C. Remote Backup D. Remote Wipe

Answer: D Reference:https://espace.cern.ch/mmmserviceshelp/ ManagingYourMailbox/QuotaArchivingAndRecovery/Pages/WipingMobilePhones.aspx

When putting a mobile device into airplane mode, which of the following features is typically disabled? (Select TWO). A. Bluetooth B. Multi-touch ability C. Data encryption D. Cellular data E. Wireless

Answer: D,E Reference:http://support.apple.com/kb/HT1355

When setting up a Microsoft Exchange mail account to synchronize with an iPhone, which of the following items can be configured to synchronize besides the mail? (Select TWO). A. Shared calendars B. Archives C. Global address list D. Calendar E. Address book

Answer: D,E Reference:http://www.wikihow.com/Sync-Your-iPhone-with-Microsoft-Exchange

Which component within a tablet device measures acceleration horizontally and vertically at the same time?

Gyroscope

Which feature allows a tablet to recognize multiple finger touches at the same time?

Multi-touch

You currently use the Thunderbird e-mail client on your desktop PC. You use it to connect to an e-mail server provided by a service provider using the IMAP and SMTP protocols. You recently purchased an iPad and want to configure its Mail app to connect to your e-mail server. Can you do this?

Yes, you can configure the Mail app on an iPad to connect to an e-mail server using the IMAP and SMTP protocols