Active Listening

If you are a high self-monitor, you are concerned with social appropriateness and are particularly sensitive to the expressions and self-presentations of others- a characteristics called:

emotional intelligence

The ear is divided into three parts. What are they?

external canal, middle canal, inner canal

In 1985, this person developed a 6 part model/framework for building listening skills.

Dr. Judi Brownell

Which researcher is known for reaching the conclusion that, "Immediately after the average person has listened to someone talk, they remember ½ of what they heard- No matter how carefully he thought he was listening."?

Dr. Ralph Nichols

When you are deciding what you want to believe and what you think is true and false you are most likely in this stage of the HURIER model:

Evaluating

True or False? Dr. Teri L. Varner was quoted in an article, "How 'Active Listening' Makes Both Participants in a Conversation Feel Better: Use Body Language and Verbal Cues to Encourage the Person Talking and Prevent Listener Burnout" appearing in the Wall Street Journal, January 14, 2015.

False

True or False? Hearing is not a prerequisite to all listening that involves vocal communication.

False

True or False? Research on listening began in the 1930s.

False

True or False? Your long-term memory is the same as your "working memory."

False

True or False? Your short-term memory has limitless capacity

False

A recent survey of Fortune 500 companies revealed that poor _________________ accounts for a large percentage of internal communication breakdowns.

feedback

Hearing involves 3 stages, which is not one of them?

free association

Using use a series of different type of questions is one way to "__________" information

funnel

Excellent leaders enable self-knowledge in their team members by creating what has been called ______________________ that foster trust and personal development for all employees.

generative cultures

Ralph Nichols (1948)

identified characteristics of effective and ineffective listeners

_______________ is the ability to remember small amount of information for a few seconds.

immediate memory

A major advantage of using the HURIER model is that when listening is presented as separate but interrelated skills areas, you have a clear method of assessing and improving your listening on an ____________________ basis

individualized

One very specialized form of self-talk is called __________.

inner speech

What does HURIER stand for?

Hearing, Understanding, Remembering, Interpreting, Evaluating, Responding

"What would you do if...?' is an example of this type of question?

Hypothetical

According to the Johnson O'Conner Research Foundation (2008), you should do three things to enhance your career development and ultimate earning power. What were they?

Keep a dictionary handy, Write down new words, and Use new words.

"You will be able to cope, won't you?" and "Wasn't that a clever Super Bowl commercial Doritos created this year?" are examples of this type of question?

Leading

Using similar sounding words for example, "chair-by-door" to remember the name, Mr. Chabador is an example of this long-term memory technique.

Mediation

There are 7 types of questions. Questions that start off with, "What did you mean...", "Give me examples of...".are examples of this type of question?

Open

The _________________ example illustrates the wide variety of possible responses to one stimulus, each dependent upon what the receiver selected and how it was interpreted.

Penguin Island

In the ________________ hearing is voluntary.

Primary level

Remembering to return someone's phone call, or the time & day of your dentist appt. next week is an example of what memory system?

Prospective Memory

Remembering what you had for breakfast this morning demonstrates this memory system:

Recent memory

If your goal is to retain information in short-term memory until it can be used, these three basic strategies are relevant:

Repetition, chunking, identification of logical patterns

________________ are organizational hierarchies of information established in your brain that provide blueprints for perceiving, interpreting, and remembering incoming information.

Schemas

In the ________________ hearing occurs both voluntary & involuntary.

Secondary level

Most people can rehearse and remember up to _________ individual pieces of information.

Seven

In the 2003 movie, Finding Nemo, Dory suffers from what condition?

Short-term memory loss

"How much did you spend on that?" and "What time did you get in from the party?" are examples of this type of question?

Specific

______________________ is the term used to describe a change of focus from one sound to another.

Switching

In the _________________ hearing is involuntary/little to no control; sudden sounds loud enough making it impossible to avoid hearing.

Tertiary level

True or False? Closed questions require a "yes" or a "no" response.

True

True or False? Contemporary research on listening concludes that college students spend more than half of their time listening

True

True or False? Dr. Ralph Nichols is also known as the "Father of the Field of Listening."

True

True or False? Graham D. Bodie, Associate Professor of Communication~ Louisiana State University is considered by many as "one of the world's top listening scholars

True

True or False? Johnson O'Conner Research Foundation (2008) concluded that, "the size of your vocabulary directly related to career development & ultimate earning power."

True

True or False? Long term memory (LTM) has an enormous storage capacity, input and retrieval are relatively slow. Often, LTM is not even activated until at least 60 seconds after presentation material.

True

True or False? Loss of confidence, fear of aging, impaired vision, medication w/side effects and a poor diet are all examples of obstacles to effective memory.

True

True or False? Noise kills 200,000 people a year in Europe.

True

True or False? Opportunities to share meanings are greatest in two-way communication.

True

True or False? Ordinarily, without rehearsal, you retain items in short-term memory for less than half a minute.

True

True or False? Playing games such as, cross-word puzzles, memory association, flash cards will help increase your memory retention.

True

True or False? The first unpublished listening test was developed nearly a century ago (Rankin, 1926).

True

True or False? The longer information persists in your short-term memory the more probable the information is to be transferred to long-term memory.

True

True or False? The most recent listening instruments assess empathic listening (Drollinger et al., 2006) as well as listening differences among cultures (Imhof & Janusik, 2006).

True

True or False? The short-term memory activates regions in frontal lobe of the brain

True

True or False? There is still no universally accepted theory of memory.

True

True or False? Your ears can hear 10 octaves.

True

True or False?Basic communication courses devote approximately 7% to listening skills.

True

True or False?Dr. Thomas Gordon (American clinical psychologist), coined the term "active listening."

True

True or False?Listening instruction is NOT required at most universities.

True

True or False?Research on 'listening' began with Dr. Paul T. Rankin

True

Julian Treasure says our increasingly noisy world is gnawing away at our mental health -- even costing lives. He lays out an 8-step plan to soften this sonic assault (starting with those cheap earbuds) and restore our relationship with sound. What are Treasure's eight ways sound can improve health?

a. ultrasound b. lithrotripsy c. sound healing d. listen consciously e. create sound f. get trained (learn to play an instrument) g. protect your ears h. speak up when people are assailing us with bad noises

effective communication begins with ________

listening

Your ability to remember things that happened years ago (E.g. Your 1st broken bone) utilizes which memory system?

long-term memory

___________________ rely more heavily on their own values and feelings as guides in managing their behavior.

low self-monitors

The usefulness of note taking depends on the type of _______________________.

material presented, listening purpose

Bostrom (1981) proposed that if individuals are skilled in a particular type of listening, what is referred to as _____________, then they will actually understand less when they take notes.

rehearsal listening

Christy is doing her best to pay attention in class, but the lecturer is unbelievably boring. So, instead of taking notes, Christy spends most of the class thinking about the test she has coming up next period. In this situation, Christy is giving in to________________________.

self-focus

What memory system is also known as your "working memory."

short-term memory

If you are a high self-monitor, you are concerned with __________

social appropriateness, expressions, self-presentation

Competency in each component of the HURIER model is developed by acquiring: appropriate attitudes, learning relevant principles and demonstrating specific this:

social skills

There are several proven note-taking methods. Which one is NOT described in the course textbook?

the cornell note-taking system

true or false? motivation plays a key role in listening improvement

true

is listening automatic?

yes

Ralph Nichols came up with the general conclusion that Immediately after average person has listened to someone talk, they remember _____ of what they heard- No matter how carefully thought they were listening.

1/2

Which is NOT one of the four (4) goals direct our journey into listening:

3. To acquire a range of listening skills so that you do not have to practice effective listening behavior

Julian Treasure stated that, "One study at an American university found that ______ percent of college freshmen had damaged hearing as a result of headphone abuse."

61%

According to Dr. Judi Brownell, we should think of the listener as carrying _______ of the responsibility for effective communication.

80%

According to Dr. Judi Brownell, the most effective listeners not only listen to themselves, but are also sensitive to how their behavior affects others. In fact, two of the most potent ways in which your learning in this course can be facilitated through:

continuous self-monitoring, obtaining constructive feedback from classmates and instructor

Selective listening is also known as __________ _________

conventional narcissism

From the 1950s to the 1970s, pedagogical and assessment studies focused on listening comprehension and this:

critical listening

If you sit in class on Monday and listen to a lecture, how much of that lecture will you remember on Tuesday?

About 50%

Identify one of the earliest measurements of listening ability:

Brown-Carlson Listening Test

The hearing organ is called the _______________.

Cochlea