Active Listening

Active Listening

A strategy for showing other people that you are interested in what they are saying and that you understand what they are saying and how they feel about it.

Active listening is _____.

A strategy for showing people you are interested.

In three to five sentences, describe how using active listening at work can help you be a better employee.

Active listening can help employees in many different ways. If someone is listening actively, then it is much less likely for there to be miscommunications and misunderstandings. It also helps the speaker to feel confident that the message is being received clearly. This all can help an upset person find a more calm state as well, reducing tensions.

Which of the following is not part of active listening?

Agreeing with what the other person has said.

Select all that apply. Select all examples of active listening.

Be aware of how your opinions could influence what you hear. Notice the speaker's emotions. Ask questions to clarify. Give the speaker your full attention.

Active listening eliminates barriers to communication.

False

Respond to the following in three to five sentences. Describe the steps to active listening.

First, you should stop what you were doing previously and give the speaker your full attention, which will show them that you care about their words and will acknowledge what they have to say. Try to be interested while asking questions to clarify your understanding. As the listener, you should focus on their spoken emotions, and also their body language. Self-awareness is important too because you need to be conscious of your own responses; both spoken and physical. Lastly, but most importantly, do NOT interrupt the speaker; it's rude and not active listening at all.

Select all that apply. Select all benefits of active listening.

Gives the speaker confidence that you understand what has been said. Reduces misunderstandings. Calms someone down who is angry.

Which of the following is not a benefit of active listening?

It lets you express your own emotions or opinions.

At work, Mario was trying to show Jenessa the new procedure for stocking the shelves. Jenessa kept working as he explained and quickly became frustrated because Mario kept telling her she was doing it wrong. What could Jenessa have done first to be a better active listener?

She could have stopped what she was doing to give Mario her full attention.

In two to three sentences, describe the benefits of active listening.

The benefits of active listening include less miscommunication, giving the speaker confidence that they are being listened to, and can reduce tensions. It also makes the speaker feel good when they are being listened to because no one really enjoys being ignored when they are talking.

Why is it a good idea to restate what you heard someone say in your own words?

This can reduce the chances of a miscommunication.

In three to four sentences, describe how you can listen actively.

You can listen actively by giving the speaker your full attention and not doing something else while they are talking. You should be aware and appear interested. Asking questions will provide clarification and prevent misunderstandings. An active listener should also not interrupt.