Admin

A System Administrator cannot share a report folder. What is a possible reason? A. The folder is private. B. The reports in the folder are already shared with other users. C. The reports in the folder only reference custom objects. D. Folder Sharing is not enabled for the Org.

A

A System Administrator wants to create a workflow rule and add two immediate actions to it. Which actions can be added in this situation? A. Field Update and Assign a Task B. Field Update and Refresh Dashboard C. Field Update and Create an Event D. Field Update and Send a Message

A

How should a System Administrator ensure that a Picklist field's values display in consistent colors on all reports? A. Update the Picklist field and set the color for each value. B. Use a Bucket field that defines the color for each value. C. Configure Report Conditional Highlighting for each value. D. Create a Formula field that defines the color for each value.

A

Universal Containers wants to automatically assign a Task to account managers when a customer's agreement is about to expire. How should a System Administrator configure this functionality? A. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY(). B. Create a Workflow on Account with a rule criteria of Agreement End Date > TODAY(). C. Create a Workflow on Account with a rule criteria of Agreement End Date < TODAY(). D. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date < TODAY().

A

Ursa Major Solar has a private sharing model on opportunities. Leadership has asked the administrator to create a new custom object that will track customer payment information and will link to the opportunity. Only those users with access to the opportunity should be able to see the records on the new object. What should the administrator create to achieve this goal? A. A master-detail relationship with profile permissions B. A master-detail relationship with a criteria-based sharing rule C. A lookup relationship with a criteria-based sharing rule D. A lookup relationship with profile permissions

A

Users at Universal Containers (UC) adhere to the following process for expense reports: Create the expense report. Attach receipts in an Expenses app. Send the report to the accountant to review and approve. An administrator needs to enable this app for Salesforce Mobile. What should the administrator consider from the User's perspective? A. A user can create records, attach receipts as photos, and submit for approval. B. A user can create list views, attach receipts as photos, and submit records for approval. C. A user can search Salesforce Records, attach receipts as photos, and approve records from Chatter. D. A user can utilize Search, create list views, and receive record push notifications from Chatter.

A

What should a System Administrator do to organize the fields available on a report? A. Create a custom report type. B. Edit the Report Builder layout. C. Modify the standard report type. D. Enable Dynamic Reports.

A

Which object relates Contacts to Campaigns? A. Campaign Members B. Primary Contacts C. Contact Roles D. Opportunity

A

A Salesforce Administrator has identified about 200 leads that were generated incorrectly through the Web-to-Lead form. What are the best ways to remove these? Choose 2 answers. A. Use the Delete function of Data Loader B. Use the Mass Delete Leads link C. Select the records from a Leads list view and use the Delete button D. Use the Archive Leads link on the Leads Pag

AB

A Salesforce Administrator is moving an app from the developer sandbox to their UAT environment. What is required to use change sets between two orgs? Choose 2 answers A. There is a deployment connection between the two orgs B. The two orgs are affiliated with the same production org C. One of the orgs is a developer sandbox D. One of the orgs is a developer edition

AB

Ursa Major Solar (UMS) is configuring the lead conversion process. Which two factors should UMS consider before setting up the process? Choose 2 answers A. Standard lead fields are automatically converted to account, contact, and opportunity fields. B. Custom lead fields can be mapped to account, contact, and opportunity fields. C. Roll-up summary lead fields can be mapped to custom contact fields. D. Custom lead fields can be mapped to custom object fields.

AB

Ursa Major Solar wants to ensure that unique data is always input into a specific field. Which two field properties should the administrator configure? Choose 2 answers A. Required B. Unique C. Default Value D. Data Type

AB

Ursa Major Solar's administrator created a new account record type, but when marketing users are creating new account records, they are unable to choose the new record type. What are two potential causes of this issue? Choose 2 answers A. The record type is deactivated. B. The record type is disabled on the marketing user profile. C. The record type is disassociated from the page layout. D. The record type default setting is disabled.

AB

What two valid assignee options should an administrator use to configure case assignment rules? Choose 2 answers A. Queue B. User C. Case team D. Public group

AB

Which two features should the System Administrator use to assign ownership of a Lead to the appropriate product team using the custom Lead field Product Interest? Choose 2 answers A. Assignment Rules B. Queues C. Lead Teams D. Escalation Rules

AB

Where can tasks be created in Lightning Experience? Choose 3 answers. A. 'Global Actions' Menu B. Record Pages C. 'Tasks' Tab D. Global Search Results E. 'Tasks' Related List

ABC

The admin at Universal Containers is creating a new Opportunity record type. Which three options must be populated by the admin? Choose 3 answers A. Sales Process B. Profile assignment C. Picklist values D. Stage values E. Page Layout assignment

ABE

Salesforce users at Universal Containers complain that global search returns too many records. Which two configurations should a System Administrator perform to help users manage search results? Choose 2 answers A. Specify the Keywords and include them into the object's search layout. B. Enable Sidebar Search Auto-Complete in the object's search settings. C. Reduce the number of records displayed for each object in the Search Results page. D. Specify the Search Filter Fields for the object's search layout.

AC

Universal Containers wants to allow potential customers to submit Cases for technical inquiries. They do not have resources to set up a call center and need to make support available through another means. Which two options should they consider? Choose 2 answers A. Generate Web-to-Case HTML code to add to the website B. Implement a Lightning Partner Community with Knowledge C. Adding a link to a specified routing address for Email-to-Case D. Adding a link for Auto-Response Rules for Solutions

AC

Ursa Major Solar uses the following: Private data access model for cases Support agents, who own cases Product specialists who occasionally need access to cases in their product line What are two actions that will allow the appropriate access in this scenario? Choose 2 answers A. Administrators configure pre-defined case teams and assignment rules. B. Case owners configure pre-defined case teams. C. Case owners manually add product specialists to ad hoc case teams. D. A case escalation rule assigns ownership to product specialists.

AC

An administrator will be creating several workflow rules for custom objects. What actions are possible using workflow? Choose 2 answers. A. Update a field to a new value using a formula B. Create a new detail record related to a master record C. Create an event and assign to a certain user D. Update a field on the master record when a field on the detail record changes

AD

What are two Final Approval Actions in an Approval Process? Choose 2 answers A. Send an outbound message. B. Create a chatter post. C. Call Apex. D. Add an email alert.

AD

Customers complain that they do not know when Comments have been added to their Cases. Which configuration can a System Administrator implement to address this concern? A. Configure the Case Auto-Response Rules. B. Enable Case Comment Notification to Contacts. C. Create a Workflow Rule Email Alert on Case Comments. D. Configure Feed Tracking for Case Comments.

B

Which list includes only Standard Salesforce objects? A. Cases, Complaints, and Leads B. Leads, Opportunities, and Bug Fixes C. Products, Projects, and Tasks D. Accounts, Campaigns, and Contacts

D

High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a queue called "High Priority Queue." An administrator needs to configure the case management process to implement this requirement. How should the administrator achieve this goal? A. Create a case milestone to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours). B. Create an escalation rule to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours). C. Create an escalation rule to assign all cases where status = high to the high priority queue based on when the case is created. D. Create an assignment rule to assign all cases where status = high to the high priority queue.

B

The Salesforce Administrator needs to prevent further changes to a record when the status field is updated to 'Archived'. How could this be accomplished? A. Create a validation rule using the 'ISCHANGED' function to prevent further changes B. Create a validation rule using the 'PRIORVALUE' function to prevent further changes C. Create a custom Visualforce page that overrides the existing page layout based on a condition in the markup D. Use Process Builder and Flow to dynamically change the access level of the record based on the value of the 'Status' field.

B

The Universal Containers fulfillment department would like a simple view of Account fields they need, they find their current experience cluttered with fields they do not use. How should the System Administrator solve this problem? A. Configure Salesforce1 with navigation aligned with their needs. B. Assign a Profile and Page Layout aligned with their needs. C. Create a Custom Object and Record Type aligned with their needs. D. Define a Salesforce1 Compact Card Layout aligned with their needs.

B

The admin at Cloud Kicks wants to update the Account with the number of records on a custom object. How should the administrator fulfill this requirement? A. Create a Process B. Create a Flow C. Create a Workflow Rule D. Create a Formula

B

The admin for Cloud Kicks has a flow that makes several updates to Contacts when they are being created. If the Contact Status is "New" and the Contact's email is known, the admin would also like to send a welcome email. What should the admin do to complete this requirement? A. Create a workflow rule with email alert to send the email. B. Update the flow with a decision to send the email when needed. C. Create a process builder with email alert to send the email. D. Update the flow with a formula to send the email when needed.

B

The managers at Ursa Major Solar asked the administrator to quickly provide access to sales reports and dashboards. How can this be done? A. Use the Salesforce Auto-Report Builder. B. Search the AppExchange for free adoption report apps. C. Log a case to Salesforce Support. D. Build reports and dashboards.

B

Universal Containers decides to merge all Opportunities into a new Record Type. In preparation to use this single Record Type, what does the System Administrator need to do? A. Nothing, users will be able to use the Record Type. B. Rename the old Record Types. C. Update the Opportunity Stages to values in the new Sales Process. D. Add the Record Type to all Users' Profiles or Permission Sets.

B

Universal Containers has three Account record types: Prospect, Customer, and Vendor. The Customer record type is only for Accounts that have a Closed Won Opportunity. How should a System Administrator prevent users from selecting the Customer Record Type when they create new Account records? A. Create an Account Auto-Assignment Rule to assign the Prospect B. Remove the Customer Record Type as an Assigned Record Type in the users' Profiles and Permission Sets. C. Create an Account Validation Rule that prevents new Accounts with the Customer Record Type from being saved. D. Create a Workflow Rule or Process to change the Record Type from Customer to Prospect.

B

Which configuration action should be performed to ensure every Case gets assigned to a valid Owner? A. Create a Workflow Rule that checks for a blank Owner field. B. Define the Default Case Owner in Support Settings. C. Create a Validation Rule based on the Created By field. D. Configure a default value for the Case Owner field.

B

After a recent restructure of its Sales Department, Ursa Major Solar is having issues with records being omitted in the new Opportunity Report. Which three questions should the administrator ask to research this issue? Choose 3 answers A. Have the owners of the records been frozen? B. Are records currently being shared with the sales manager? C. Do the records the sales managers expect to see match the filter criteria? D. Do owners of all records have Roles and correct Territory Assignments? E. Did the sales manager start from a copy or clone of an existing report?

BCD

Ursa Major Solar uses a validation rule to prevent invalid data. What are three conditions where this rule is used? Choose 3 answers A. When records are updated by a workflow rule. B. When records are imported. C. When records are submitted using web-to-lead. D. When records are deleted by a user. E. When records are edited and saved by a user.

BCE

Ursa Major Solar needs to transfer records from one user to another user during a mass transfer of account records. Which two record types can be used for this transfer? Choose 2 answers A. Closed activities B. Closed cases C. Open cases D. Related custom object records

BC

Ursa Major is onboarding 15 new employees in three weeks. The administrator needs to create user records in Salesforce without activating them. Which two methods allow the administrator to achieve this goal? Choose 2 answers A. Create them with the User Import Wizard and ensure that Active is unchecked. B. Create a .csv file ensuring that IsActive = False, and use the data loader to insert. C. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked. D. Schedule a Time-Dependent Workflow to create users in three weeks.

BC

A Delegated Administrator at Universal Containers cannot edit the Created Date field for the Account record. What reason should the System Administrator give for why this is occurring? A. This field is defined as Read-Only on the Page Layout. B. This user does not have Edit permissions on the Account object. C. This is a System Audit field and it is Read-Only for existing records. D. This field is Read-Only in Field-Level Security settings.

C

A System Administrator creates a Workflow Rule that assigns a task to a support manager role when a case is escalated. The case owner is complaining about being assigned these tasks. What should a System Administrator do to correct this issue? A. Remove the Workflow and use a report instead. B. Add a field update to the Workflow to also change the owner. C. Make sure there is only one user in the role. D. Change the Workflow Rule to assign tasks based on profile.

C

A user at Ursa Major Solar attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range. What occurs as a result of this scenario? A. The user will be able to log in after the computer is activated. B. The user will be able to log in after answering one security question. C. The user will be unable to log in at all. D. The user will be able to log in without activating the computer.

C

An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the converted contact. What should the administrator do to accomplish this goal? A. Map custom lead fields to standard contact fields. B. Utilize the data loader to move the custom lead data. C. Map custom lead fields to custom contact fields. D. Utilize the lead conversion wizard to select the fields.

C

Cloud Kicks has a new program where customers can schedule time to come try on shoes and hang out with cats. The program only allows 3 participants per day due to the limited number of cats available. The Administrator has been asked to send an email reminder to the scheduled participants the night before their planned visit. How should the administrator send the emails each night? A. Use Batch Apex B. Use a Scheduled Flow C. Use Time Based Workflow Rules D. Use Process Builder to send emails

C

How should the System Administrator implement biweekly notifications for Sales Reps that include Opportunities that need attention based on the Opportunity Owner's last login, past due Opportunities, and all Opportunities that have not been updated in the last 30 days? A. Create Scheduled Dashboards. B. Create Scheduled Reports. C. Create Opportunity Update Reminders. D. Create a Chatter Group.

C

The Password Policy shows that the length of time until passwords expire is 90 days. However, some users find that their passwords expire every 30 days. Where should the System Administrator change the password expiration period for these users? A. Individual User records B. Permission Sets assigned to the Users C. Profiles assigned to the Users D. Roles assigned to the Users

C

Universal Containers decides to start using Opportunity Record Types to differentiate renewals from new business. The System Administrator is unable to create a custom Record Type for the Opportunity object. Which action will allow the System Administrator to create new Record Types? A. Change the Stage to a multi-select Picklist B. Assign a permission set C. Create a new Sales Process D. Create a new Page Layout

C

Ursa Major Solar has the following environment and requirements: Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative. The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once on the same day. The Sales Manager wants to report on various customer interactions. How should the administrator fulfill these requirements? A. Post customer interactions in Chatter on the account. B. Log a case on the account. C. Log a separate task, call, or activity on the account. D. Enter comments into the notes section on the account.

C

Ursa Major Solar recently enabled the multiple currencies feature. As a result, which currency will be used as the foundation for all currency conversion rates? A. Active currency B. Record currency C. Corporate currency D. Personal currency

C

Ursa Major Solar wants all Sales Users to see a dashboard that displays Total Closed/Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private. What should the administrator do to fulfill this request? A. Create the Dashboard from the Opportunities by User Report, choose the Sales Manager as RunAs User and Save in the private Dashboard Folder. B. Request for the Sales Manager to create the Dashboard from the Opportunities by User Report and save it to her private Dashboards Folder. C. Request for the Sales Manager to create the Dashboard from the Opportunities by User Report, select "View Dashboard as Me", and save in the shared Dashboard Folder. D. Create the Dashboard from the Opportunities by User Report, then save it in the shared Dashboard Folder as a Dynamic Dashboard.

C

What standard object stores information about sales deals? A. Assets B. Accounts C. Opportunities D. Products

C

Ursa Major Solar needs to fulfill the following requirements: A custom object must be created to capture account survey data. Users need the ability to select an account from the survey record and view related surveys on the account record. Which two actions can an administrator configure to meet these requirements? Choose 2 options. A. Create a lookup relationship field on the account object. B. Put the account related list on the survey page layout. C. Create a lookup relationship field on the survey object. D. Put the survey related list on the account page layout.

CD

Which of the following types of fields can be used as the dependent field in a field dependency? Choose 2 answers. A. Custom Checkbox B. Standard Picklist C. Multi-Select Picklist D. Custom Picklist

CD

Which two parameters are configured using Locale settings? Choose 2 answers A. Business Hours and Holidays B. Phone Number and Currency format C. First/Last Name and Date format D. Time and Number Display format

CD

A user's profile can control which three settings? Choose 3 answers A. Locale settings B. Feature license assignment C. Record type assignment D. Security at the field-level E. Assigned apps

CDE

A System Administrator created a workflow rule that sends email alerts when a Case with a high priority is created. A new Support Engineer who works remotely at Universal Containers complains about not receiving the email alerts. All other users at Universal Containers receive these email alerts. How can a Salesforce Administrator troubleshoot this issue? A. Check if the Workflow Rule is active. B. Check if the correct Email Template is used. C. Check if the Workflow evaluation criteria is correct. D. Verify the user's email address.

D

After enabling Lightning Experience, which additional step does the System Administrator need to take to allow select users with the Sales Rep Profile to access Lightning Experience? A. Add the "Lightning Experience User" permission to the Sales Rep's Roles. B. Update the Sales Rep Profile to include the "Lightning Experience user" permission. C. Add the "Lightning Experience User" permission to the Sales Rep's User record. D. Add the users to a Permission Set granting the "Lightning Experience User" permission.

D

At Universal Containers, the sales managers would like Opportunities that have NOT been updated in the past 30 days to automatically be flagged. How should a System Administrator implement this requirement? A. Add a formula to the default value of the Opportunity name field to turn the background red if the record meets the criteria. B. Create a formula field to show the Last Login date of the Owner and display an alert message if it meets the defined criteria. C. Add a formula to the default value of the Last Modified Date field to turn the text red if the record meets the criteria. D. Create a formula field to calculate the time since last update and display an image of a red flag if it meets the defined criteria.

D

At Ursa Major Solar, Salesforce users have a session timeout of 12 hours. Management wants the session timeout to be increased to 24 hours. Management also wants inactive users to be logged out at that time. What should the administrator do to fulfill this request? A. In user profiles, type in 24 hours in the timeout section, and uncheck the box for force logout on session timeout. B. In session settings, select 24 hours, and uncheck the box for force logout on session timeout. C. In user profiles, enter 24 hours in the timeout section, and check the box for Fforce logout on session timeout. D. In session settings, select 24 hours, and check the box for force logout on session timeout.

D

How should a Chatter user send a message to another Chatter user that cannot be viewed by anyone else? A. Post a Message to Record owner. B. Use #secret to send the message to the recipient. C. Use @mention to include the recipient within the message. D. Post a Private Message to the recipient.

D

The administrator at Universal Containers is creating a flow with several steps. How can the admin check their work as they are developing the flow? A. Use debug logs found in Setup. B. Use debug logs in the Developer Console. C. Perform the same steps manually via the UI. D. Use the Debug tool in the flow builder.

D

Universal Containers has a sales team focused on renewals. They will use many of the same Opportunity fields as other teams, but need different Stage values. What should the System Administrator update to support this requirement? A. Stage field picklist options in Record Types B. Field-Level Security in the User Profile C. Page Layouts to include the correct field D. Stage Selected Values in the Sales Processes

D

Universal Containers has inconsistent data in its 20,000 existing Accounts and asked the System Administrator to convert all of the standard country fields to ISO codes. What method should the System Administrator use? A. List View Inline Editing B. Data.com Clean C. Report Exports D. Mass Update Addresses

D

Universal Containers offers a variety of products that are comparable to products from other companies. Sales representatives request a method to track product strengths and weaknesses compared to those offered by other vendors. What should the System Administrator implement? A. Big Deal Alerts on high-value Opportunities B. Strength and Weakness fields on Company Information C. Products and Pricebooks on Opportunity Line Items D. Competitors on the Opportunity Page Layout

D

Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact's location. What should the System Administrator use to set this up? A. Territory Management and Teams B. Auto-responses Rules and Profiles C. Automated Notifications and Groups D. Assignment Rules and Queues

D

What should a System Administrator do to assign a Service Cloud Console license to a user? A. Enable Service Console in Support Settings. B. Clone the Sample Console and assign it to the user. C. Create a new Permission Set License Assignment. D. Enable Service Cloud User on the user record detail page.

D

Which feature allows Universal Containers to require a value in a custom date field when the Opportunity Stage changes to Closing? A. Page Layout B. Record Type C. Dependent Picklist D. Validation Rule

D