Advanced Professional Development Exam 5

A unique set of professional skills and attributes that others associate with you is called your A. personal brand. B. online identity. C. social media profile. D. blogging style. E. meta message.

A

Creating an internal company blog with comment features is a good way for managers to increase A. transparency. B. productivity. C. profits. D. sales. E. employment.

A

Elizabeth created three mock-ups for a product logo. She wants to send them to the company's executive team for feedback. The executives are in different cities, and the files are very large. What is the most efficient way for Elizabeth to distribute the logos? A. through a sharing site such as Google Drive B. as an email attachment C. through U.S. Mail or FedEx D. in the body of an email E. on a social media site

A

Individuals involved in ________ communication can pay attention to and respond to communications when it is convenient for them. A. asynchronous B. synergized C. low empathy D. intrapersonal E. concurrent

A

Monisha is coordinating a video conference involving colleagues in different time zones using different technologies. In addressing coordination and resource issues, she is dealing with A. constraints. B. control. C. immediacy. D. permanence. E. richness.

A

One possible negative effect of texting and other forms of instant messaging is A. the brevity of messages can make them sound unfeeling. B. instant messaging is an inherently serious channel. C. instant messages cannot convey meta messages. D. the format of instant messages is not good for positive news. E. instant messages do not work for group conversations.

A

Soleh's manager expresses a concern that Soleh has been late with several recent reports. Soleh writes an email about the incident to his colleague, Sam, saying that it is impossible to get the reports done in the time given. Sam replies, objectively noting that Soleh has been spending a lot of time on social media at work. Soleh responds with "I thought you were my friend." Soleh's behavior is an example of A. the negativity effect. B. email overload. C. cyber incivility. D. synchronous communication. E. phishing.

A

When you log into most social software systems, you access a front page known as a A. dashboard. B. blog. C. wiki. D. forum. E. desktop.

A

Which element is a typical Web 2.0 communication? A. a discussion forum that allows users to post questions and answers B. a museum web page that displays hours and a map C. photos of a restaurant menu posted online D. a single web page for a small business showing photos of products E. an author's web page with a biography and list of books but no contact form

A

Which meta message would most likely be communicated through a professional networking site such as LinkedIn? A. I am committed to my industry. B. I'm a good listener. C. I can take care of you. D. I am a fun person. E. I want you to succeed.

A

Karla's company uses an internal social networking platform. Karla's posts usually involve awards she has won or praise she has received. She rarely comments on others' posts. Others will most likely see her as A. supportive. B. self-promoting. C. incompetent. D. trustworthy. E. private.

B

One potential drawback of using social media in the workplace is that social media A. increase the time taken to market new products. B. may lower productivity. C. often result in intense inner-office debates. D. make it difficult to develop creative approaches to solving business problems. E. make it difficult for individuals to build professional networks internally.

B

Patricia needs to communicate with many people in her department, but it is not necessary for everyone to receive the message at the same time. Which channel is the best tool for Patricia to use? A. a videoconference B. an email C. a phone conversation D. a conference call E. a webinar

B

Kayce, the administrative assistant, sends an email with the annual holiday schedule to everyone in the department. At the bottom of the email, Kayce types "no reply necessary." What can you infer about Kayce from this? A. She is not a very polite person. B. She is creating unnecessary e-interruptions. C. She is trying to reduce email overload. D. She is taking on too much authority. E. She sees herself as unimportant.

C

Suzanna was recently promoted to manager and is ready to start her first project with her new team. In order to develop trust and establish work rules, it would be best for Suzanna to A. send an email to everyone prior to the first meeting. B. ask for feedback on the suggested meeting agenda via Google docs. C. meet face to face with the team. D. allow team members to participate on their own schedules. E. communicate via interoffice mail.

C

What is a helpful tip for using webcams during a group video call? A. Make sure your background shows several objects relevant to the conversation. B. Wear casual clothing that day to appear friendlier. C. Maintain direct eye contact with the camera as much as possible. D. Be careful to tone down your facial expressions and gestures. E. Sit slightly to one side so you can display visual aids if needed.

C

What is one of the most common types of effective posts when establishing a professional reputation? A. posting your accomplishments and awards B. posting pictures of your family and vacations C. promoting your employer D. sharing articles written by someone else E. sharing links to political opinions that reflect your own

C

When Baruch joined his company, his manager encouraged him to use the company's digital platform to network with those who have shared professional interests and to join their groups. These groups are called A. professional networks. B. work teams. C. communities of practice. D. digital interest groups. E. informal interest networks.

C

When creating a blog, you should use naming, labeling, indexing, and tagging to A. increase your flexibility. B. be more professional. C. help others find your information. D. aid in authenticity. E. be more collaborative.

C

Which channel is typically used for short, one-to-one or one-to-many messages and is ideal for quick announcements and confirmation of plans? A. a blog B. a videoconference C. texting D. a conference call E. a webinar

C

Which message can be appropriately conveyed through IM? A. a disciplinary warning for excessive tardiness B. the agenda for an annual meeting C. praise for a colleague's presentation D. detailed feedback on a colleague's proposal E. an announcement about layoffs

C

In a press-release style message, the "story" is written in third person in a style often referred to as ________ style. A. journalistic B. dateline C. conventional headline D. inverted pyramid E. boilerplate.

D

What should be included in the signature block of an email? A. a list of attachments B. an expected action C. statistical data D. contact details E. the names of all the recipients

D

When using a shared file platform, it is important to A. organize files by date. B. grant each user access to all documents. C. keep comments general. D. discuss protocols for co-editing files. E. create a single, shared login.

D

Which statement accurately describes microblogs? A. They are a tool to configure the dashboard on a social software system. B. They are a collection of knowledge sharing pages that anyone can edit. C. They should not be used for broadcasting announcements. D. They contain just a few sentences per entry. E. They are individual entries on bigger blogs.

D

Fred needs to notify Yasmin that the proposal she wrote did not get funded. Which communication channel is most appropriate? A. email B. written message C. social networking D. texting E. spoken communication

E

Penny always hits "reply to all" whenever she answers a team email, even if the email was a question posed by one other person and directed only to Penny. When she initiates an email about her project, she sends it to everyone in her department. Judging only from this information, what impact is Penny most likely having on her department's communications? A. She is spreading confidential information to unauthorized people. B. She is making everyone in her department feel included as part of the team. C. She is helping make the department work more efficiently. D. She is ensuring that each person on the team clearly knows their assignments. E. She is contributing to email overload in her department.

E

The development of Web 2.0 tools has contributed to the development of more A. authoritarian organizations. B. respect for status. C. two-way communication. D. emphasis on individual achievement. E. collaborative networks.

E

When he is working on his monthly reports, George has a habit of asking colleagues questions via IM instead of looking up data himself. Because of this, George is likely to be perceived as A. efficient. B. a team player. C. valuable. D. a leader. E. a taker.

E

Which statement about online presence is true? A. Employers, colleagues, and clients rarely use online information to judge a person's credibility. B. Younger people are often expert at developing an online professional presence. C. Business professionals are unaware of the importance of strong online reputations. D. Nearly all business professionals are highly skilled at managing their online presences strategically. E. A personal brand built through an online presence can help business professionals gain opportunities.

E