AI Specialist - Questions

Cosmic Express is looking to enhance the efficiency of its customer support operations by utilizing AI-generated responses for customer inquiries. The goal is to reduce the agent handling time by leveraging the company's existing knowledge base. The agents should be able to distinguish whether to the responses come from LLM or Salesforce Knowledge. How should an AI specialist meet this requirement? A. Enable Einstein service replies, service AI grounding, and grounding with knowledge B. Enable service AI grounding and grounding with knowledge C. Enable Einstein service replies, service AI grounding and grounding with case

A

Cosmic Service Solutions has enabled Einstein Generative AI to improve the productivity of its support agents. The company requires generative AI audit and feedback data to be accessible for analytics. What is a valid consideration for this requirement? A. Data Cloud must be provisioned to turn on Einstein generative AI data collection and storage B. a custom object must be configured to collect and store Einstein generative AI audit and feedback data C. a big object must be configured to collect and store Einstein generative AI audit and feedbck data

A

Cosmic Software Solutions aims to ensure the responses generated by Einstein generative AI features are safe and inclusive. The company's CTO intends to utilize the Einstein Trust Layer's toxicity scoring to assess the content's safety level. What does a safety category score of 1 indicate? A. Safesty B. Most toxic C. Moderately Safe

A

Cosmic Solutions needs to validate that the Einstein Trust Layer is making the correct fields when prompts are sent to LLMs. What should an AI specialist recommend? A. Enable the collection and storage of Einstein generative AI audit data on the Einstein Feedback page in Setup B. Submit a request to export Einstein generative AI audit data on the Security page in Setup C. Define a template-triggered prompt flow to verify that the correct fields are being masked

A

Cosmic solutions wants to use the Einstein Trust Layer to audit, track, and view masked data in prompts. What should an AI specialist recommend? A. Use the audit trail that collects and stores masked prompt data in Data Cloud B. Use Einstein Copilot to send a request for masked data to the LLM C. Use the Setup Audit Trail to access and export all the prompts

A

The sales rep at cosmic hardware want to identify which opportunities are most likely to close so that they can focus on high priority deals. They also want to view the key factors influencing each opportunities likelihood of closing. Which feature should an AI specialist enable to meet this requirement? A. Einstein opportunity scoring B. Einstein deal insights C. Einstein lead scoring

A

AI specialist at Cosmic Clothing has reviewed the company's data masking requirements and identified a few additional sensitive fields that need to be masked. The masking of these fields within the Einstein Trust Layer has been enabled in Setup. What step should the AI specialist take next after making this modification? A. Restart the Einstein Trust Layer to apply the new masking rules effectively. B. Test and verify the AI generated responses the use masked data maintain quality and are not negatively impacted. C. Enable the AI feedback option to allow users to report any potential issues with AI-generated responses.

B

Cosmic Computers is interested in utilizing Salesforce's gen AI features but is concerned about protecting its company data from 3rd party LLMs. The company wants to ensure that the data sent to LLMs is not used for training or retained outside the Salesforce org for any purposes. Which feature of the Einstein Trust Layer should an AI specialist highlight to address those concerns? A. Prompt defense B. Zero-Data retention policy C. data masking

B

Cosmic Electronics aims to improve the performance of its sales team by enabling the team to analyze the voice and video calls to gain insights about competitor mentions, coaching opportunities, and other key information. Which Einstein Generative AI feature should be setup for this use case? A. Call summaries B. Call Explorer C. Sales summaries

B

Cosmic Electronics is setting up Service AI grounding to enhance its customer support operations. The company wants to ensure that AI generated email replies are based on the most relevant data sources. The grounding configuration must include all supported objects. Which objects should be selected when configuring Service AI grounding? A. Contact Case, and Knowledge B. Case and Knowledge C. Activity, Case, and Knowledge

B

Cosmic Electronics wants to ensure that any AI-generated reponses include actual record data to provide meaningful and personalized information to users. After a response is generated by a LLM, which process replaces placeholders with the original data to make the response useful? A. Toxicity Detection B. Data demasking C. Data masking

B

Cosmic Service Solutions aims to leverage generative AI to boost customer satisfaction and reduce agent handling time. Which feature should be setup to provide AI generated replies during customer chats or draft AI generated emails baed on recommended knowledge articles? A. Einstein grounding B. Einstein service replies C. Einstein reply recommendations

B

The crm manager at cosmic innovation is focused on improving the security and reliability of the company's CRM data. prompts designed for AI generated responses must incorporate relevant Salesforce record details while ensuring the data remains secure. Which feature of the einstein trust layer supports this requriement? A. data masking B. dynamic grounding with secure data retrieval c. zero-data retention policy

B

The sales reps at cosmic solutions want to better prioritize their leads by identifying which ones are more likely to convert based on historical data. They also wish to understand which lead fields influence conversion the most. Which feature should an AI specialist recommend to meet this requirement? A. Einstein opportunity scoring B. Einstein lead scoring C. Lead assignment rules

B

An AI specialist at Cosmic Electronics has been tasked with configuring the Einstein Trust Layer but does not see the option in Setup. If the AI specialist has already set up Data Cloud, which additional step is required to make the option available. A. enable prompt builder b. enable einstein data collection & storage c. enable einstein generative AI

C

Cosmic Computes has a Salesforce org containing substantial data in cases and knowledge articles. The company is concerned that various legacy fields might not be relevant for Einstein AI to draft accurate email responses. Which feature should be an AI specialist recommend to ensure responses are generated from defined data sources. A. Einstein service replies B. Einstein reply recommendations C. Service AI grounding

C

Cosmic Electronics aims to offer personalized service experiences and reduce agent handling time by providing AI-generated email responses grounded in the knowledge base for accuracy and consistency. Which Einstein Generative AI feature should the company use for this requirement? A. Einstein reply recommendations B. Einstein email replies C. Einstein service replies for email

C

Cosmic Electronics wants to ensure that AI-generated responses do not contain any harmful or inappropriate content. Which feature of the Einstein Trust Layer can help the company achieve this objective? A. Zero Data Retnion B. Data Demasking C. Toxicity Detection

C

Cosmic Electronics wants to ensure the data masking rules for Einstein generative AI features align with the company's privacy and security policies and requirements. What should an AI specialist recommend to meet this requirement? A. Enable masking of sensitive data fields in Data Cloud Setup B. Create a data mask configuration and set masking rules C. Configure data masking on the 'Einstein Trust. Layer' page in Setup

C

Cosmic Electronics wants to use Einstein Generative AI to enable its sales reps to view insights about specific competitors and products mentioned during voice and video calls. Which steps should an AI specialist take to set up Einstein Conversation Insights for this use case? A. Enable Einstein conversation insights, enable call recording, assign permission sets, and set up call summaries B. Enable einstein conversation insights, define custom recording managers, assign permission sets, and set up sales insights C. Enable einstein conversation insights, connect recording providers, assign permission sets, and set up call insights

C

Cosmic Furniture seeks to decrease the overall agent handling time by minimizing the time spent typing routine responses to frequently asked chat questions. Additionally, the company aims to reduce post-chat analysis by automatically suggesting the values of relevant case fields for new cases. Which features should be enabled to meet these requirements? A. Einstein service replies and conversation mining B. Einstein reply recommendations and work summaries C. Einstein reply recommendations and case classification

C

Cosmic Furniture wants to enable its sales reps to draft AI-generated personalized emails for contacts and leads. Which feature should an AI specialist recommend to meet this requirement? A. Einstein email templates B. Einstein sales replies C. Einstein Sales emails

C

Cosmic Lights wants to help its sales reps research prospects, summarize records, and obtain selling guidance. Which Einstein Generative AI feature should be setup for this requirement? A. Sales Engagement B. Einstein Coach C. Einstein Copilot

C

Cosmic Service Solutions wants to improve the productive of its customer support agents using Einstein Generative AI. Which features should an AI specialist recommend? A. Einstein Service replies and case summaries B. Einstein reply recommendations and service summaries C. Einstein service replies and work summaries

C

Cosmic Software Solutions has seen an increase in the number of support cases. As a result, the company has hired additional support agents and started assigning some of the current cases to newer agents. Which generative AI can the new support agents use to understand the details of each case without reading through each case comment? A. Einstein conversation mining B. Einstein Copilot C. Einstein Work Summaries

C

Cosmic Software Solutions is setting up the Einstein Trust Layer to align with its policies and requirements. Which feature of the Einstein Trust Layer can help the company prevent sensitive data from being exposed to LLMS? A. Prompt defense B. Audit Trail C. Data Masking

C

Cosmic Solutions wants to analyze the use of Einstein Generative AI features. Specifically, the company wants to monitor metrics such as data masking and toxicity and identify any concerning patterns or trends. Which pre-built dashboard should an AI specialist recommend for this requirement? A. data masking and toxicity detection b. einstein generative AI and feedback data c. einstein trust layer

C

Cosmic Solutions wants to analyze user feedback on AI generated responses to improve prompt templates. Which feedback data is captured as part of the audit trail in the Einstein Trust Layer? A. response feedback scores. B. Explicit feedback data which includes user data C. Thumbs up and thumbs down reactions

C

Cosmic Solutions wants to enable its sales reps to automatically view specific information discuss during their calls, such as mentions of competitors, products, and other relevant custom phrases. Which feature should an AI specialist set up to meet this requirement? A. Call signals B. Call summary C. Call insights

C

The sales team at cosmic hardware uses buyer relationship maps on accounts and opportunities to visualize contacts across company levels and identify key stakeholders. Which Einstein Generative AI feature can be setup to build content - rich profiles for accurate buyer relationship maps? A. Sales summaries B. Sales signals C. Automatic contact enhancements

C

The support team at Cosmic Electronics handles a high volume of chat and email interactions. The company wants to implement a solution that provides quick and relevant AI-generated responses ground in the organizations knowledge base. Which feature should an AI specialist setup to meet this requirement? A. Einstein work summaries B. Einstein Reply Recommendations C. Einstein service replies

C

Cosmic Service Solutions wants to enable its support managers to easily identify contact reasons from conversational data. Which generative AI feature can be used to generate a report that shows conversation data grouped into contact reasons? A. Einstein conversation mining B. Einstein grounding C. Einstein case classification

A

Cosmic Solutions wants to detect with a high confidence level whether the responses generated by a large language model (LLM) contain toxic language. What action should an AI specialist take to confirm that the Einstein Trust Layer is properly managing toxicity? A. Create a Data Cloud report that uses 'Detector Type' as a filter to display the toxicity scores of responses B. Define a flow that sends an email notification when the toxicity score of a response exceeds a specific value C. Access the Toxicity Detection log in Data Cloud and filter it by the 'isToxicityDetected' field

A

Which feature of the Einstein Trust Layer utilizes system policies in Prompt Builder to defend against jailbreaking and prompt injection attacks? A. dynamic grounding B. prompt defense C. data masking

B

A sales rep at Cosmic Electronics has a very busy schedule and often engages in long voice and video calls with customers, sometimes missing key details. Which Einstein Generative AI feature should an AI specialist recommend to help the sales rep easily review any important information they might have missed during a call? A. Call summary B. Call explorer C. Sales signals

A

Cosmic Electronics is considering using generative AI audit data to track Einstein Trust Layer functionality and ensure the safety and accuracy of the generated response. Which audit data can be accessed in Data Cloud for this use case? A. Masked prompt text and response toxicity scores B. Accuracy range and safety scores C. Quality index and data relevance scores

A

Cosmic Electronics uses Einstein Generative AI and is concerned about security compliance. The company's CSO wants to understand which prompt text is sent to a LLM, how the prompt is masked, and which masked response is returned. What should an AI specialist recommend to meet this requirement? A. Enable the audit trail in the Einstein Trust Layer B. check the event logs in prompt builder c. review the debug logs in setup

A

Cosmic Electronics wants to help its sales reps improve their pitch by providing personalize and actionable feedback. Which Einstein Generative AI feature allows a rep to practice and perfect their sales pitch by submitting a video call for feedback? A. Einstein Coach B. Einstein Converation Insights C. Call Explorer

A