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Which of the following statements best differentiates formative evaluation from summative evaluation?

Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training.

Which of the following statements is true of Solomon four-group evaluation design?

It combines both pre-test/post-test comparison group and post-test-only/control group designs.

_____ allow companies to track the number of employees who have completed courses.

Learning management systems (LMSs)

Which of the following statements is most true of on-the-job training (OJT)?

Skills learned through OJT are easily transferred to the job.

Which of the following is not characteristic of case studies?

They allow trainees to act out skills.

Which of the following statements is true of lesson plans?

They include the sequence of activities that will be conducted and identify administrative details.

Suppose you would like to a train a group of managers to enhance their skill in providing employee feedback. Which of the following methods would be least appropriate?

adventure learning

Which of the following involves assisting a certified tradesperson at a work site?

an apprenticeship

Which of the following requires the least amount of participation from trainees?

audiovisual instruction

Front-line supervisors are likely most concerned with which training outcomes?

behavior and skill-based outcomes

In a(n) _____ type of simulation, trainees are presented with a situation and asked to make a decision that enables them to progress through the simulation.

branching story

Explicit knowledge _____.

can be managed by a knowledge management system

Which of the following technologies refers to artificial-intelligence (AI) systems that create an automated, personalized conversation with human users?

chatbots

The use of simulations has been limited by their _____.

high development costs

Curricula differ from courses in that curricula _____.

include broader learning objectives

Jane has been a trainer for many years. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees. Her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance?

self-fulling prophecy

Which term refers to a group of two or more trainees who agree to meet to discuss their progress using learned capabilities on the job?

support network

Which of the following refers to trainers, experts, and learners interacting with each other live and in real time?

synchronous communication

To create a positive online learning experience, _____.

there should be prompts to promote self-regulation

_____ best prepares team members to step in and take the place of a member who may temporarily leave the team.

Cross training

Which of the following statements is true of random assignment?

It assigns employees to a training program without considering their individual differences.

Which of the following statements is true of technology's influence on training and learning?

New technology gives employees greater control of their own learning.

Which of the following is NOT true?

Online instruction is more effective than classroom instruction for teaching procedural knowledge.

_____ refers to the ease with which training outcomes can be collected.

Practicality

It is estimated that 15% of organizations collect data on which of the following training outcomes?

ROI

_____ is (are) likely to be the easiest training outcome to measure.

Reactions

_____ refers to directly translating an instructor-led, face-to-face training program to an online format.

Repurposing

Which of the following statements is NOT true regarding a Net Promoter Score (NPS)?

Trainees are categorized into detractors, permissives, and promotors.

_____ refers to the process of collecting the outcomes needed to determine whether training is effective.

Training evaluation

Evaluation designs without pre-test or comparison groups are most appropriate when _____.

a company is only interested in whether trainees have achieved a certain proficiency level

According to the 70-20-10 model, approximately 20 percent of learning occurs through formal classroom experiences.

false

Behavior modeling is more appropriate for teaching factual information than interpersonal skills.

false

Conference type seating is most appropriate when training involves small group discussions.

false

According to the Myers-Briggs Type Indicator (MBTI), which of the following types of learners require instructors to emphasize personal needs, beliefs, values, and experiences?

feeling learners

The first and the most important step in choosing a training method is to identify the _____.

learning objective

Which of the following is a presentation method of training?

lecture

In training, the greatest level of support that a manager can provide is to _____.

participate in training as an instructor

In the context of the Myers-Briggs Type Indicator (MBTI), _____ types thrive in flexible learning environments in which they are stimulated by new and exciting ideas. Such individuals like to "go with the flow" and are receptive to new opportunities.

perceiving

The pre-training phase primarily involves _____.

preparing, motivating, and energizing trainees to attend the learning event

The use of social media as a learning tool may be ineffective in a company that _____.

requires centralized decision making