AIS Final

Placing a customer's bills on a company's own Web site and sending an e-mail telling the customer that his or her bill is there is called:

electronic bill presentment

In recent years, the predominant technology in buy-side systems has been..

electronic data interchange (EDI)

Which of the following has the task of evaluating alternative AIS solutions?

AIS selection

Which of the following is a technique for ranking items in a group based on the value, activity, sales, or other relevant metric for the items?

ABC analysis

Data mining techniques used to analyze a customer's past purchasing behavior to help marketing develop strategies for future purchases is known as...

Basket analysis/affinity analysis/association rules analysis

Which of the following documents represents a contract between two parties?

bill of lading

Programmed edits that match vendor number, invoice number, and amount to be paid over a set period of time are:

Duplicate payment programmed edits

Which of the following techniques analyzes all incremental costs associated with acquiring and carrying particular items of inventory?

EOQ models

The key functions of ensuring that the information needs of HR managers and staff workers are satisfied and serving as the liaison between the IT department and the HR department is the job position of the manager of:

HR systems

Which of the following statements regarding Check 21 is false?

It requires that banks exchange check images.

A customer is instructed to send his remittance advice and check to a bank's postal address. This method for collecting customer cash receipts is called:

Lockbox

Which of the following is conducted as a follow up to a system's recent implementation?

a post-implementation review

The cash receipts process can be accelerated by using the ACH network because it is:

a type of EFT process

Bar code readers are... a. are devices that use light reflection to read differences in bar code patterns to identify a labeled item. b. are devices used for pattern recognition of handwritten or printed characters. c. are input devices that capture printed images or documents and convert them into electronic digital signals that can be stored on computer media. d. are computer-based systems for capture, storage, retrieval, and presentation of images of objects such as pictures and documents.

a. are devices that use light reflection to read differences in bar code patterns to identify a labeled item.

Inventory carrying costs include all of the following except: a. clerical cost of ordering goods b. opportunity cost of investment funds c. insurance costs d. obsolescence and deterioration

a. clerical cost of ordering goods

For a typical OE/S process to check a customer's credit, all of the following data stores likely would be consulted except... a. general ledger master data b. customer master data c. accounts receivable master data d. sales order master data

a. general ledger master data

A user-directed test of the complete system in a test environment is called a(n) ____ test.

acceptance

A receiving report is to goods what a(n) _____ is to services.

acceptance report

The principal master data that you would expect to see in a B/AR/CR process is the:

accounts receivable

Which development phase has the purpose of developing specifications for the new or revised system?

analysis

Which of the following hosts, manages, and provides access to software and hardware over the Internet to multiple customers?

application service provider

The control independent billing authorization ensures that bills...

are for goods actually ordered by the customer

Deposit slips are usually generated by the B/AR/CR process:

as part of processing cash receipts

Which of the following shows when employees are at work, may be maintained near the entrance of the workplace and take the physical form of cards? a. attendance time records b. job time records c. payroll contribution notice d. none of the above

attendance time records

Supply chain management helps... a. helps to ensure delivery of goods and services to customers of the highest value but increases costs. b. helps to ensure delivery of goods and services to customers at the lowest costs while providing the highest value. c. helps to ensure delivery of goods and services to customers at the lowest cost but can comprise quality. d. increases inventory across the supply chain.

b. helps to ensure delivery of goods and services to customers at the lowest costs while providing the highest value.

Which of the following shows start and stop times on specific job with the purpose of allowing the distribution of payroll costs to work in process? a. attendance time records b. job time records c. payroll contribution notice d. wage and tax forms

b. job time records

In a logical DFD for a B/AR/CR process, you would expect that a credit memo would be sent by the B/AR/CR process to the customer from which of the following processes? a. perform billing b. manage customer accounts c. receive payment d. validate sales order

b. manage customer accounts

Which of the following control plans is an account used solely for payroll purposes and funds are transferred into the account to cover payroll checks to be issued? a. approve attendance time data and job time data b. use payroll clearing account c. independent paycheck distribution d. imprest payroll bank account

b. use payroll clearing account

An example of an "exception routine" is a(n)... A. back order process B. inventory subroutine C. customer acknowledgement process D. sales order processing process

back order process

Which of the following documents would be matched with the vendor invoice to ensure that the purchase was authorized (I.e., to ensure input validity)? a. receiving report b. acceptance report c. purchase order d. vendor packing slip

c. purchase order

Fraud in the cash disbursement function...

can be decreased or prevented by using digitally signed electronic payments

The AP/CD process handles the repetitive work routines of:

cashier

Which of the following control plans is most likely to appear in the input validity and input accuracy columns, but not in the input completeness column of a control matrix for the billing process?

check for authorized prices, term, freight, and discounts

In the process of preparing a receiving report, the receiving department should perform all of the following tasks except: a. inspect and approve quality b. count the quantity received c. compare the completed receiving report to the information stored in the purchase order master data d. compare the vendor's packing slip to a copy of the purchase requisition

compare the vendor's packing slip to a copy of the purchase requisition

Which of the following is a characteristic of internal hardware sources?

costs are mainly fixed

A document that is used to notify the customer of the order's acceptance and the expected shipment date is called a:

customer acknowledgement

Which of the following is designed to reflect the formal approval of the voucher for payment? a. a vendor invoice b. an RFQ c. a payment voucher d. a disbursement voucher

d. a disbursement voucher

Payments not typically supported by invoices include: a. payroll b. income taxes c. investments d. all of the above

d. all of the above

Which of the following is a horizontal information flow? a. sales order department requests credit approval from credit department b. sales order department acknowledges the order to the customer c. warehousing sends completed picking ticket to shipping d. all of the above are horizontal information flows

d. all of the above are horizontal information flows

The primary function of the OE/S process is to create information flows that supports...

decision needs of those who manage various sales and marketing function

After the analysis team studies and documents the current physical system they should next:

define user requirements for the new/modified system

The cost of computer hardware to be purchased for a new system is an example of a(n) ____ cost for that system.

direct cost

What is the process that interfaces with the GL to provide the necessary journal entries for the distribution of labor charges?

distribute labor costs

Which of the following has the inputs of attendance and work on specific jobs? a. electronic time management b. payroll direct deposit system c. payroll service bureau d. GL master data

electronic time management

The control plan compare vendors for favorable prices, terms, quality, and product availability is directed primarily at which of the following control goals? a. ensure effectiveness of operations b. input validity c. input accuracy d. input completeness

ensure effectiveness of operations

In the cash receipts process, the control plan of immediately endorsing incoming checks is designed to achieve the control goal of:

ensure security of the cash asset

Which of the following payroll-related frauds may involve nonexistent employees? a. ghost employees b. falsified hours and salary c. commission schemes d. false workers' compensation claims

ghost employees

Payroll tax reports are initially remitted to:

government agencies

According to the text, what is the process of managing how people are hired, trained, assigned, motivated, and retained and presumes that employees are a strategic investment?

human capital management

Which of the following emphasizes an individual's value to the organization, personnel development to maximize the benefits that an individual can provide to the organization and retention of employees to ensure that important skills are not lost? a. human resource management b. personnel management c. human capital management d. strategic management

human capital management

Which control plan for the cash receipts function has as its primary control goal to ensure security of resources?

immediately endorse incoming checks

In a pre-billing system, invoices are prepared...

immediately upon acceptance of a customer order

Which of the following control plans transfers the exact amount of funds necessary to reimburse the account for payroll checks cashed? a. approve attendance time data and job time data b. use payroll clearing account c. independent paycheck distribution d. imprest payroll bank account

imprest payroll bank account

The AP application matches invoices, quantities, prices and terms when it performs the control plan:

match invoice, purchase order, and receiving report

A control plan that helps ensure the security of resources within the AP/CD process is:

independent authorization to make payment

The control plan independent validation of vendor invoice is directed primarily at which of the following control plans?

input validity

Which of the following goals are achieved by outsourcing payroll services?

it frees up time, it provides expertise, and it reduces risks

Information for distributing labor charges to jobs, departments, or other accounts comes primarily from:

job time tickets

In a fraud scheme known as ____, the perpetrator attempts to cover the theft of cash received from customer A by applying cash collected from customer B to A's account, then applying a receipt from C to B's account, and so forth.

lapping

Which of the following is a characteristic of external hardware sources?

management and staff are provided

A control plan to ensure input accuracy in payables processing is:

match invoice, purchase order, and receiving report

The billing system in which the invoice is prepared after goods have been shipped and the sales order notification has been matched to shipping's billing notification is called a(n):

post-billing system

If a new payroll system is installed for the employees of plant 1 at time A, followed by plant 2 at time B, and finally plant 3 at time C, this is an example of the ____ approach to systems implementation.

modular

Which of the following data is least likely to be stored in the customer master data? a. customer number b. billing address c. ship-to address d. open invoices

open invoices

One type of accounts receivable system is balance-forward, the other is:

open item system

The B/AR/CR process completes the:

order to cash process

The OE/S process is part of the ____ process.

order-to-cash

Checking to see if the new system is doing what it is supposed to do is part of:

post-implementation review

Which of the following techniques has the reorder point based on each inventory item's sales rate?

reorder point (ROP) analysis

Which of the following is the assignment of an internal function to an outside vendor?

outsourcing

Which of the following is an example of processing the company's payroll for a fee? a. electronic time management b. payroll direct deposit system c. payroll service bureau d. payroll register

payroll service bureau

A document that is used when filling a sales order to authorize the movement of goods from a warehouse to shipping is called a:

picking ticket

At the time that an AP/CD process makes payment for goods or services, the process generally follows which order?

prepare proposed payments, select and record payments, issue and record disbursements

Assume that one of the process bubbles in the Purchasing Process - Level 0 Diagram is called "order goods and services". The data flow between "order goods and services" and the "vendor" is called a:

purchase order

At the time that a purchasing process places an order for goods or services, which of the following is typically updated?

purchase order master data

The ________ is a compilation of open purchase orders and includes the status of each item on order.

purchase order master data

The purchasing process is part of the ____ process for a merchandising firm.

purchase-to-pay

A "blind" copy of the purchase order should be sent to receiving so that:

receiving clerks will be forced to actually count the goods that are received

What is the process that compares total hours of each worker as shown by the attendance record with the hours reflected on the job time records for that employee?

reconcile hours worked

When large or expensive items are purchased, most organizations make use of a procedure to obtain competitive bids from multiple vendors. The document used to obtain competitive bids is called a(n):

request for quotation

In the OE/S process, the document that represents an independent authorization to ship goods to the customer is the:

sales order

The control plan preformatted screens is directed primarily toward achieving the information process control goal of ensuring:

sales order input accuracy

The control plan confirm input acceptance helps to achieve the sales order input control goal of:

sales order input completeness

The grouping of customers into categories based on key characteristics is called...

segmentation

A control that can ensure that receiving clerks are not influenced by quantity information while actually counting incoming goods is to:

send a "blind" copy of the purchase order to receiving

Which of the following normally would trigger the billing process in a B/AR/CR process?

shipping notice

Which of the following data stores is updated when employees gain new on the job training? a. labor-force planning data b. skills inventory data c. payroll data d. none of the above

skills inventory data

Which of the following benefits can be reasonably quantified?

tangible benefits

In structured systems analysis, the analysis preferably should start with analysis and documentation of:

the current physical system

In a purchasing process, once requirements are determined and a vendor selected, the next step is:

the purchase order

Who usually authorizes a purchase requisition?

the supervisor of the requisitioning department

The number of sales transactions that can be entered within a specified period of time is a measure of the computer system's:

throughput

Which control is most likely to address the goal of input completeness?

tickler file of open purchase orders and receiving reports

In an AP/CD process "establish payable" would normally be triggered by:

vendor invoice

Which document typically notifies the purchaser of his or her obligation to pay?

vendor invoice

Data about vendor compliance with the terms of the purchase order normally would be included in the:

vendor master data

Information for evaluating vendor performance normally would reside on the:

vendor master data

When the sales-related data are captured in the sales order department and then the information flows to the managers housed in the marketing department, it is an example of a:

vertical information flow

Which disbursement system most easily facilitates paying a number of invoices with a single check?

voucher system

The goal of validating vendor proposals is to determine:

which proposed systems meet the organization's requirements