All Info System Quizzes
Which of the following is NOT the function of "Item recipe look-up" keys in POS input?
A server can look up information about customers to repeat or modify their past orders (e.g., automatically reorders a round of drinks without having to reorder each drink manually), to learn about their preferences and special needs (e.g., allergic to garlic), and to provide them with rewards updates for those enrolled in a frequent dining program
Expedia. com and hotels.com are examples of .
Alternative distribution system
Which of the following statement is NOT correct? - Biometric systems have had limited exposure in hotels primarily because people are reluctant to allow the capture of a thumb print or retinal scan - There are two main components of a RFID ELS: RFID lock and RFID tags - When the body-motion unit does not detect a motion, indicating that there is not a guest or an animal in the room or in the corridor - Body-motion detector based energy management systems employs a wall mounted unit that controls the electrical devices and Heating Ventilation and Air Conditioning (HVAC) devices with the help of a magnetic stripe key card
Body-motion detector based energy management systems employs a wall mounted unit that controls the electrical devices and Heating Ventilation and Air Conditioning (HVAC) devices with the help of a magnetic stripe key card
"The greater speed allows users to transfer larger data files and view streaming video faster and with fewer interruptions." demonstrates that hoteliers need to think about _______________ aspect in terms of internet strategies.
Broadband service availability
is a lucrative direct distribution channel, provided by a lodging chain or an independent reservation or reservation service managed by a third party
Central reservation system
, the seventh generation of PMS, entails the migration of computing resources (e.g., hardware, software, and data) to a remote data center, managed by a vendor as well as allowing lodging employees to access different computing resources (e.g., PMS application and data) via the Internet using mobile and desktop devices.
Cloud computing services
There are three competitive positions in the market. _______________ is where a firm aims to achieve competitive advantage by achieving a cost leadership position in the market.
Cost leadership
enables a hotel to seamlessly control and distribute hotel inventory in all sales channels (PMS↔CRS↔GDS↔ADS↔hotel/chain Web site) from one single point of entry.
Electronic distribution management
Majority of the hotels today use ______________.
Electronic locking systems
Internet enabled the creation of new business models. Please select the WRONG match of e-business model and its examples. - None of the above - Find the best price (amazon.com) - Online auctions (ebay.com) - Name your price (priceline.com)
Find the best price (amazon.com)
What is the main idea of Theory of Open Systems?
Firms need to consider environmental factors before making financial decisions
addresses the growing outside delivery market by providing restaurants with easy access to the repeat customer's order history: address, directions to home, phone numbers, past orders, etc
Home delivery software PreviousNext
"In addition to room key info, some casinos encode their slot club or frequent guest number on a separate track so the customer can use their room key in slot machines or for ratings on table games." Based on the given example, which feature of magnetic stripe cards is referred to?
In some cases, some ELS systems allow the hotel to encode other information on other tracks.
Which of the following is NOT correct?
In-room safes battle with external theft
Which of the following is NOT typical Energy Management Systems devices?
Integrated energy management systems
_________________ requires a centralized computer or fire command console which utilizes electronic and audio control devices for fire protection, alert, and response.
Integrated fire safety system
_________ is a form of real-time Internet chat or synchronous conferencing.
Internet Relay Chat (IRC)
Which of the following is NOT the task of table management system?
Inventory control
Which is the following statements is NOT correct? - Staff can perform many of the functions of a wired PMS terminal anywhere a wireless signal is available - While the front office system denotes a change in room status when a guest is checked out or registered, information is needed from the housekeeping department to verify room status. - Wireless front office applications have also been developed for iPads and other mobile devices with remote PMS access -It is impossible to automatically update room status
It is impossible to automatically update room status
Which of the following examples that CANNOT demonstrate that technology applications enhance the delivery of the services while reducing the labor burden?
Many of the guest amenities found in hotel rooms today are technology-based such as Internet access (WiFi), entertainment, climate control, cell phone charging, business and guest services, in-room checkout, minibars (e.g., eTrays that monitor snack consumption), and minisafes
Which of the following items CANNOT be defined as "any pocket-sized card with embedded integrated circuits which can process information. " ?
Memory card
Revenue Management rules CANNOT be established for . Length of stay control Discount control None of the above Overbooking
None of the above
Which of the following is NOT the benefit of lead management system? - None of the above - Respond to leads before the competition - Establish business rules that prioritize responses to preferred accounts and automatically escalates leads until responses are sent - Assign leads to the right person to eliminate bottlenecks
None of the above
Which of the following statements is NOT correct? - Technology helps create customized and personalized services and experiences that cannot be duplicated easily - Hospitality firms must seek to deploy technologies that will help their employees learn faster and know more than anyone else about their business, customers, and competition - None of the above - Investing in technology simply to manage a hotel is no longer sufficient. Managers are advised to use technology strategically.
None of the above
Which of the following is NOT the benefits of a cloud-/web-based POS network?
Onsite server support tasks are added
There are four stages of IT deployment. Which of the following statements best describe "Strategic" stage?
Organizations align their technologies with overall organizational goals to set apart themselves from competitors
Which of the following statements is NOT correct? - POS system electronically tracks open checks, settled checks, voids, comps, discounts, and sales for each server, as well as employee meals. Consequently, sales abuses associated with manual systems are eliminated without much effort. - With a POS system, a server must place the order through a server terminal for it to be printed in the kitchen or bar. This ensures the recording of all sales and provides line cooks with legible orders. - POS systems increase labor cost. - POS information can be used for job evaluations, motivational programs (e.g., wine contest), and assessing merchandising skills (e.g., average guest check and item sales) and server efficiency (e.g., sales per hour).
POS systems increase labor cost
Which of the following statement is NOT correct? - Sophisticated POS systems can generate hundreds of management reports. - POS systems represent a substantial financial investment but they don't require upgrading or replacement. - POS information can also be imported to accounting and food cost/inventory software packages. - A variety of reports can be generated including open check (list of outstanding checks), cashier, voids/comps, sales analysis, menu mix, server sales summary, tip, labor cost, etc.
POS systems represent a substantial financial investment but they don't require upgrading or replacement
A sales and catering system can also be integrated with to deliver compelling proposals, electronically eliminating the need for customers to download large and sometimes incompatible RFP files.
Proposal management system
Which of the following is NOT correct? - Social media doesn't have an influence on people's purchase behaviors. - Hotels, restaurants, even destinations within the hospitality industry must have a keen understanding of how to deliver their messages via social media websites if they are to compete in today's business environment. - Social media is one of the six crucial motivations for using the Internet and plays an important role in word-of-mouth. - Social media websites as web-based services that allow individuals to (1) construct a public or semi-public profile within a bounded system.
Social media doesn't have an influence on people's purchase behaviors.
__________________ is a dynamic process that requires examining both environmental and firm environments.
Strategic analysis
There are four stages of IT deployment. Which of the following statements best describe "Transformation" stage?
Technologies are used in an integrative and synergistic manner in order to achieve ultimate competitive advantage.
There are four stages of IT deployment. Which of the following statements best describe "Enhancement" stage?
Technologies are used mainly to increase productivity and efficiency of operation
There are four stages of IT deployment. Which of the following statements best describe "Operation" stage?
Technologies that manage daily operations
Which of the following is NOT correct? - The internet doesn't give the lodging business any competitive advantages. - Electronic Newsletters can be customized to give guests relevant information - A lot of travelers search review websites before they make a booking, especially for hotels with which they are not familiar. - Guests can check the web site for various conferences being held at the hotel, complete their registration online and even complete room reservations.
The internet doesn't give the lodging business any competitive advantages.
What is the proper description of PRESET keys in POS input?
These keys are identified by item name or icon (e.g., press key titled HAMBURGER to enter order) and also maintain the price.
Which of the following is NOT the key attributes of PIXELSENSE COMPUTING?
Voice recognition
"Sales and catering system provides an organized system of maintaining detailed information to help salespersons keep track of whom to contact and when to solicit business as well as a means for organizing daily tasks, including personal sales calls and follow-up visits." Based on the given statement, which function of sales and catering systems is referred to?
contact management
_____________ is an internal network within a company that allows employees to easily and quickly access information and services via a desktop and/or mobile Web Browser.
intranet
enables a restaurant operator to price control and monitor the entire menu, and generate a detailed item analysis and insight into what inventory usage and cost sales should be.
menu management system
Which of the following if NOT correct about memory card? None of the above The card can store data up to 64 KB. The card is great for staff members or managers who have access to multiple locks.
none
Which of the following is NOT IT investment philosophies? - None of the above - Projects in response to moves by competitors to achieve parity or project market share - Project requiring act of faith that an investment will provide beneficial to the firm over the long term - Projects that were essential to survival
none of the above
Which of the following is NOT correct? - None of the above - New third-party online ordering companies emerged for restaurants. - Most chains list daily specials and nutritional analysis on their websites. - E-mail offers all restaurants an opportunity to communicate with potential and current patrons.
none of the above
Which of the following is NOT correct? - TCP depends on IP to move packets around the network on its behalf. - Like a postal system, IP allows a user to address a package and drop it in the system - None of the above - TCP protects against data loss, data corruption, packet reordering, and data duplication
none of the above
Which of the following is NOT mechanics of inventory control system? - Taking inventory - None of the above - Designing inventory worksheet - Creating vendor and product file
none of the above
Which of the following is NOT used on the internet? - None of the above - Usenet - Mailing list - Telnet
none of the above
Which of the following systems CANNOT offer guests wake-up service? - Interactive TV system - Manual wakeup system - None of the above - Full-automated wakeup system
none of the above
____________ allows a user to log onto a computer system on which he or she has an account from a remote computer.
telnet
IT investments can lead to developing IT capabilities and dynamic IT competencies, which can lead to achieving six closely interrelated outcomes. Innovation is one of the outcomes. Which of the following statement can properly describe innovation outcome?
the continuous flow of new products and services, which are valued by the customer.
Which of the following is NOT factors that have contributed to the decline in telecom revenue in the US lodging industry?
to incorrect room numbers, mispostings and late charges, and insufficient commissions
