Amazon Driver Training

secure your vehicle at each and every stop

what should you do if you don't have an access code?

park break

you must use me...even when on a flat road

to eliminate distractions using REPS and Checks, how long do you need for eye lead time?

8 to 15 seconds

DVIC is critical to keeping people in vehicle safe or on the road

safety is Amazon's top priority and...

S

scan at the door ​

initials

the I in dirt stands for

reason

the R in dirt stands for

you only need your delivery app to check in and out, meaning you do not need to scan the packages with the delivery app before you deliver them.

what do you need for Amazon lockers?

Amazon's foundational safe driving system

what is REPS and Checks

a green traffic light that is about to change because it has been green since it has been in your horizon.

what is a stale green light?

stay in the vehicle and call the customer

what is the first thing you do if a dog is loose at the delivery location?

safe driving can save my life and others' lives around me

what is the most important thing safe driving can do for you?

they damage property and/or the vehicle

what is the top mistake delivery associates make when driving an Amazon vehicle for the first time

vehicle inspection is completed by me before and after each trip and just performed on a mobile application on my delivery device.

what is the vehicle inspection and how do you perform one?

test the weight, bend at the knees and used two hands, and ask for a team lift of the package is above 50 lb

what should you do before you lift a bag full of packages?

bring any undelivered packages back to the station at the end of your route

what should you do with undelivered packages?

in the back

when moving an empty cart, where do you stand for best visibility?

street curb

when parking on a hail or incline secure your vehicle's wheels in the direction of the

space

when stopped in traffic, allow for one car length of space in front of you equal to the size of the vehicle you are driving to provide you with an adequate cushion of...

check in with your DSP and bring any undeliverable packages back to the Amazon return to station desk

when you walk into the station at the end of your route, what should you do?

DIRT

whenever a package is undeliverable, the package label must be marked after swiping to finish. use the...method

displayed in the mentor app

where are the FICO scores displayed

scan at the point of delivery

where do you scan the package when you're delivering to the customer?

driver support SDS, your DSP representative, and the customer.

which of the following can provide you with support while troubleshooting delivery situations?

vehicle inspections ensure our vehicles are safe and road ready.

why are vehicle inspections important?

to keep delivery associates safe by reducing the number of drivers walking in driver lanes inside the station

why do we conduct a wave dispatch?

being a safe driver is important because I am driving a heavier and larger vehicle than others on the road

why is being a safe driver important?

pushing keeps the weight of the dolly in your power zone

why is it important to push a dolly instead of pulling it?

to enforce safe driving habits and save lives

why should you use REPS and Checks

high driver aid numbers

will be delivered last, if there is a word in place of the driver a number it could be delivered anywhere in the number sequence.

hours of service not compliance

write non-compliance with HOS regulation, including log books

call me move to a safe location while keeping the dog in sight. use the packages as a barrier between you and the dog. call the customer to schedule an alternative delivery location. then, report it using the delivery application.

you walk up to a house to deliver, and a dog suddenly approaches. what do you do?

driver aid number

Will be a four digit number, or short word. these numbers and/or letters are sequence to reflect the order of deliveries on route.

low driver aid numbers

Will be delivered first

level two DOT inspection

a walk around driver and vehicle inspection that is very similar to level one DOT inspections, but only includes examinations of items that can be inspected without physically getting under the vehicle

rescue route

a term referring to when another delivery associate or DSP helps a driver complete the delivery on a package

FICO scoring

acceleration, breaking, cornering, distractions, and speeding affect your...

speed, lack of attention, and quick move into overcorrect.

according to the Federal motor Carrier safety administration, 70% of all rollover accidents involve driver error because of

date

The D in dirt stands for

crash indicator

histories of crash involvement

M

match the address

5 mph

delivery associates/flex drivers are not allowed to drive faster than... in station or on property.

True

department of transportation. delivery associates are required to have a dot physical exam in our subject to compliance, safety, accountability.

back in your vehicle up, exiting your lane without lane captain approval or yard marshal instruction, and using headphones

All of these are things you should avoid for proper station safety etiquette

11 hours in a 14hr period

Amazon recommends that you do not drive more than....

60hrs

Amazon recommends that you do not drive more than.... hours in a 7 day period

12 hours and a 14-hour period

Amazon recommends that you do not work more than....

DSP

Delivery Service Partners

DA

Delivery associates

true

DOT drivers are required to have a DOT physical exam in our subject to a compliance, safety, and accountability.

Eye-Lead time

Distance measurered in second, that a driver's eyes look ahead of their vehicle

E

Excel at customer service

Areas of high traffic or movement by associates are known as...

Hotspots

Safe driving

REPS =

S

Safeway approach

S

Seek Space

Time

The T in dirt stands for

level 3 DOT inspection

The driver only inspection, that examines driver related items such as the driver's license, medical examiner certificate, hours of service, record of duty status, and seat belt.

point of decision

The moment when you identify that you need to begin breaking to stop in time for the light. you can imagine a line that you will stop behind for entering the intersection.

True

The purpose of DVIC is to keep you and other safe on the road.

seven van lengths or roughly half a football field

The safe walking distance is about

The length of three delivery vehicles

a safe backing distance is roughly about

call dispatch for further instructions. sometimes they may be asked to assist another driver by helping deliver some of their packages. this is called a rescue route

after a driver completes their route they are to...

Yard Marshal

after loading your vehicle, wait for the... to give the all clear and signal for everyone to leave.

regulated by the US department of transportation or dot

any vehicle that has a gross vehicle weight that is 10,000 1 lb or more

1,3,5,7

are the blind spots on Amazon vehicles, because they sit higher than traditional vehicles.

As a delivery associate you must never

back up your vehicle, drive around other vehicles, complete u-turns

Scan every delivery bag and package before beginning your route

before loading your vehicle what must be done first?

driver's license, Amazon ID badge, and high visibility safety vest

before you enter station, what do you need to have?

violations

behaviors that are unprofessional and violate Amazon's policies, this is linked to tier 1 infractions for associates

what should you do if you don't have an access code?

check for customer notes, contact the customer, contact driver support SDS

5-8 seconds

check your mirrors every...

defects

coachable behavior incidents

DVIC Inspection

completed before and after all trips. this is the free and post audit. always completed twice a day.

SDS

driver support

E

eliminate distractions

a vehicle center of gravity does not change whether or not the vehicle is full or empty

false

Scan every package with the delivery app before delivering the package to the non Amazon locker

for not Amazon lockers you will need to...

true

for the Armada vehicle you will complete a daily vehicle condition report or a DVCR and for a step van or box truck you complete a daily vehicle inspection report or a DVIR

GOAL

get out and look

by treating each package like it's your own

how can you provide a positive customer experience?

compare the address listed on the package label with the address listed in the delivery app, and the physical address listed on the home

how do you make sure you're at the correct address?

840,000

how many blind spot incidents occur in the US each year?

12 hours is the maximum amount of hours that can be worked

how many hours can be worked in a 14-hour period?

9 people

how many ppl die every day in the us because of distracted driving?

rolling 7 day period

how often are FICO scores trapped

I

identify a safe location

using the driveway

if a delivery point appears to be more than seven van lengths we recommend...

you can use one click entry

if a delivery spot is marked with a blue dot.

TRUE

if a department of transportation dot delivery associate fails a roadside inspection, the dot delivery associate may have an out-of-service order, which means they cannot operate the vehicle again into the violation has been fixed.

call the customer, then call driver support SDS, and then call dispatch

if you're on the road and it is closed due to flooding using the three C's for troubleshooting who do you call and what order?

call driver support SDS then call the customer, and lastly call dispatch.

if you're unable to complete the delivery call these entities in this order

in the help menu

in the delivery app, where can you find the button to contact the customer?

why is it important to load your vehicle correctly?

it prevents items from falling and injuring you, and it makes your delivery faster and more efficient.

sort zone letter

oversized packages are sorted by zone letter to reflect the order of deliveries on route. this will help assist in loading so that overflow packages that will be delivered first are easy to access

L

look at the instructions

7 seconds

maintain how many seconds following times received under 30 mph?

each day will start by meeting up with the delivery service partner for DSP team to collect your necessary tools

on a typical morning what is the first thing you do as a DA?

P

plan ahead

Do you push or pull a cart?

push with two hands unless the items in the cart obstruct your view

R

recognize hazards

level one DOT inspection

the most thorough, as it examines the driver as well as the vehicle. it is also the most commonly conducted inspection known as...

together

the whole team leaves... to reduce incidence by ensuring fewer drivers are walking in the driveways

scannable code

this is the barcode you scan. there are lots of barcodes on the labels, but your scanner will only take the one it needs, so don't worry about scanning the wrong one.

count 1-2-3

to seek space using REPS and Checks, how long should you wait at an intersection after the vehicle ahead of you starts moving?

package ID

typically just refer to as the TBA. TBA means transported by Amazon. you will use this number anytime you need to refer to a specific package

these are cards we leave for customers if we are able to deliver a package.

we missed you cards are...

Green lights you did not see turn green

what are stale green lights?

The vehicle inspection equips me to have a safe and efficient delivery day

what can inspections do for you?

prevent controllable incidents

what can the REPS and Checks do for you?

gray

what color are Amazon hubs

orange

what color are Amazon lockers