Assignment 1

The knowledge (know what), advanced skills (know how), system understanding and creativity (know why), and motivation to deliver high-quality products and services (care why) is referred to as _____.

human capital

Which of the following provides work teams maximum flexibility?

Cross training of team members

Which of the following trends are observed in training practices? (Check all that apply.)

Self-paced online learning is the most commonly used mode of technology-based learning. Technology-based learning has helped enhance learning efficiency, as shown by decrease in the reuse ratio since 2010.

Green Tree Finance Inc. is a company that does tax auditing for small- and medium-sized organizations. The company has a team of auditors and accountants who work from different geographic locations and communicate with each other over the internet. Based on the above characteristics, this team would be referred to as a _____.

virtual team

A company's ability to maintain and increase its market share in an industry is referred to as _____.

Competitiveness

Learning strategist

Decides how workplace learning can be used optimally to help meet the company's business strategy

_____ is the most comprehensive standard, as it provides a set of requirements for a quality management system for all organizations, both private and public.

ISO 9001:2008

Identify an accurate statement about intangible assets.

They cannot be touched and are nonmonetary.

The process of moving jobs from the United States to other locations in the world is referred to as _____.

offshoring

Which of the following is true about the ATD competency model?

It recognizes the creation of solutions to close performance gaps as an important area of expertise.

The highest level of national recognition for quality that a U.S. company can receive is the _____, which was created by public law.

Malcolm Baldrige National Quality Award

_____ is the most significant factor in deciding the size and composition of the labor force, which comprises people who are working and those who are looking for work.

Population

_____ is a company-wide effort to constantly enhance the ways people, machines, and systems accomplish work.

Total Quality Management

Employees' engagement levels in a company are evaluated with _____.

attitude or opinion surveys

Social Capital

refers to relationships among employees in the company.

The _____, a network of national standards institutes that comprises 160 countries and has a central governing body in Geneva, Switzerland, is the world's largest developer and publisher of international standards.

International Organization for Standardization

Professional specialist

Designs, develops, delivers, and evaluates learning and performance solutions

Which of the following are training providers outside the company? (Check all that apply.)

Product suppliers Colleges and universities

The process of measuring, analyzing, enhancing, and then controlling processes once they have been brought within the narrow Six Sigma quality tolerances or standards is referred to as the

Six Sigma process

Identify a step that should be taken to overcome the flaws of the instructional system design model.

A systematic training design should be used to increase the benefits that can be realized.

Which of the following quality management principles form the basis of the ISO 9000? (Check all that apply.)

Customer focus People involvement

Identify the specific human resource management practices that are used to support work teams. (Check all that apply.)

Emphasizing and rewarding ongoing training Involvement of employees in the performance improvement process

Identify the potential uses of social networking in training and development. (Check all that apply.)

Gathering employee opinions Knowledge sharing, capturing, and storing

Identify the trends in the demographics and diversity of the workforce in the United States. (Check all that apply.)

Increase in racial diversity Increase in the share of older workers

Which of the following is a flaw of the instructional system design model?

It adds time and expense to creating a training program.

In an organizational context, identify the true statements about training department managers.

They may be involved in project management role. They dedicate considerable time to the roles of business partner and learning strategist.

Identify the assumptions shared by all Instructional System Design (ISD) approaches. (Check all that apply.)

Training design is effective only if it facilitates employees to achieve instructional or training goals and objectives. Evaluation has a major role in suggesting necessary alterations to the training design process.

_____ refer to teams with members that are separated by time, geographic locations, culture, and/or organizational boundaries and that rely almost exclusively on technology to collaborate on their projects.

Virtual teams

_____ involve employees with different skills who collaborate to assemble a product or provide a service.

Work teams

refers to the integrated use of training and development, organizational development, and career development to enhance individual, group, and organizational effectiveness.

Human resource development

Which of the following is an issue caused when companies embrace social networking?

It may result in employees wasting time or offending or harassing their co-workers.

Which of the following are part of nontraditional employment? (Check all that apply.)

The use of independent contractors The use of contract company workers The use of freelancers

The objective of Six Sigma is to _____.

develop a total business focus on serving the customer

Personal knowledge based on individual experiences that is difficult to codify can be referred to as _____.

tacit knowledge

True or false: There is only a single universally accepted instructional system development model that is used to develop training programs.

False

Project manager

Strategizes, obtains, and monitors the delivery of learning and performance solutions to support the business

Companies that compete in the gig economy rely on _____.

the services offered by nontraditional employees to meet service and product demands

An accurate statement about foundational competencies is that they _____.

include interpersonal skills, business skills, personal skills, global mindset, industry knowledge, and technology literacy

True or false: The highest amount of the learning content of training provided by companies concerns basic skills.

False

_____ refers to the process where training and development activities are provided by a third party, which comprises individuals outside the company.

Outsourcing

In a company, knowledge workers are _____.

employees who contribute to a company by sharing what they know are employees who contribute to the company not through manual labor, but through what they know, perhaps about customers or a specialized body of knowledge

Formal training and development refers to _____.

training and development programs, courses, and events that are created and organized by a company

The ATD competency model describes _____.

what is required for an individual to be successful in the training and development field

refers to the degree to which employees are completely involved in their work and the strength of their commitment to their work and the organization.

Employee engagement

_____ professionals focus on job and task analysis, instructional systems design, on-the-job training, and individual performance improvement.

Human resource development

Identify a true statement about knowledge workers.

Managers depend on knowledge workers to share specialized information.

Which of the following are the core values of Total Quality Management? (Check all that apply.)

Methods and processes are developed to match the requirements of internal and external customers. Quality is developed into a product or service so that errors are prevented from occurring.

_____ refers to the organized and strategic effort by a company to utilize bundles of human resource management practices, including acquiring and assessing employees, learning and development, performance management, and compensation to attract, retain, develop, and encourage well-skilled employees and managers.

Talent management

Identify a true statement about the Malcolm Baldrige National Quality Award.

The award winners usually do well in human resource practices, including training and development.

Business partner

Utilizes business and industry knowledge to create training that improves performance

Talent management is becoming increasingly more important because of _____.

changes in demand for specific occupations and jobs

Speedo Auto, an automobile manufacturer, plans to reduce manufacturing costs by shifting its manufacturing operations to low-cost locations. This strategy adopted by Speedo Auto is referred to as _____.

offshoring

Intellectual capital

refers to the codified knowledge that exists in a company.

Human capital

refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work.

Customer capital

refers to the value of relationships with persons or other organizations outside the company for accomplishing the goals of the company