BA 105W Quiz 14

Julia will be using a smartphone for business and want to be courteous and responsible. What etiquette advice should you give her?

All of the above will help Julia be a courteous and responsible smartphone user.

What question(s) should you ask about your audience to determine your pattern, delivery style, and supporting material?

All of these choices

You are about to design multimedia slides to show during a presentation to your department. What should you do first?

Analyze the situation to determine how your slides will be used and delivered.

What is the best guideline for adapting text and color selections for each slide of your multimedia presentations?

As a general guideline, include no more than six bullets per screen and six words per bullet.

If you have agreed to speak to an audience with which you are unfamiliar, what is the best thing to do?

Ask for the names of a half dozen people who will be in the audience and contact them.

What is the best time to distribute handouts during a presentation?

At the end of your presentation

Which of the following is the best advice regarding nonverbal messages during your presentation?

Be enthusiastic and let your body show it.

Select the most accurate statement about designing your presentation to get the most positive response from your audience.

Bold colors⎯blue, green, and purple⎯are best to highlight primary ideas.

Which of the following is most likely to gain your audience's attention in the introduction of a presentation?

By the end of this presentation, you will know how to protect your customers' personal information from identity thieves.

Benjamin will be giving an oral presentation in class about the history of Berkshire Hathaway. What organizational pattern will he most likely use?

Chronology

A cross-functional team has been formed to come up with ways to improve communication among departments. Team members are now taking part in a brainstorming session. They are in what stage of the project?

Collecting information

You should create a slide or canvas only if it accomplishes what purpose?

Create a slide or canvas that accomplishes any of these purposes.

What is the most important part of preparing for a presentation?

Deciding what you want to accomplish

Because smartphones are so widely used in business, it is acceptable to check messages and text during meetings.

False

Before making a call, be prepared to leave a message on voice mail.

False

Don't confuse your audience by varying your tone, volume, pitch, or pace. Strive for consistency in these areas.

False

Doug wants to give the most impressive and effective presentation possible to his company's board of directors. He should memorize his entire presentation.

False

E-mail has made the telephone obsolete for business communication.

False

Elliott will be giving a PowerPoint presentation in a lightened room. He should use light text on a dark background.

False

Logan plans to ask for audience questions at the end of his presentation. If he thinks the audience might not have heard a question, he should ask the audience member to repeat it more loudly.

False

Monica is designing a PowerPoint presentation. She should try to fit as much text as possible on each slide to keep her slide show as short as possible.

False

Only inexperienced speakers suffer from stage fright.

False

Presentations designed using Prezi are similar to those designed using PowerPoint or SlideRocket because all three programs are used to create slides.

False

Probably the most effective way to reduce stage fright is wearing a professional business suit while presenting.

False

Speakers can make up for thin content in their presentation narrative by designing impressive PowerPoint slides or Prezi canvases.

False

Team members should do everything possible to avoid conflict while working on team-based written and oral presentations.

False

The most important part of your preparation for an oral presentation is deciding what to wear so that you will look professional and credible.

False

Usually the best time to distribute handouts to an audience is at the beginning of the presentation so that the audience refers to them during the presentation.

False

When making business telephone calls, you do not need to smile because the other person can't see you.

False

When preparing a slide deck presentation, apply the 10/20/30 rule and the 6-x-6 rule.

False

When speaking to an intercultural audience, smile, laugh, and tell jokes as much as possible to get your audience to feel comfortable.

False

Your oral presentation to the board of directors will outline the advantages and disadvantages of merging with another company. The problem-solution organizational plan would probably be best for this topic.

False

During a question-and-answer period at the end of an oral presentation, what type of audience would most likely require a moderator?

Hostile audience

You will be presenting information to your staff about new benefit options, and you expect your staff members to be very pleased with the changes in their benefits package. What is the best advice for delivering your presentation?

Include humor, personal examples, and experiences.

Which organizational pattern uses the five Ws and an H (who, what, when, where, why, and how)?

Journalistic

Select the most accurate statement describing voice mail.

Many businesspeople use voice mail to intercept and to screen incoming telephone calls.

Which of the following is correct?

Memorizing significant parts of an oral presentation can be dramatic and impressive.

What is the least accurate statement about oral presentations?

Only employees at upper levels find it necessary to give oral presentations.

What is the best advice for making effective telephone calls?

Plan a mini-agenda before placing a telephone call.

What is the best advice for concluding your presentation?

Review major points and focus on a take-away--something you want your listeners to do, think, or remember.

Thomas will be telling staff in his department about new equipment that will be installed soon. He expects his audience to be neutral about this information because the new equipment won't have a large effect on employees' day-to-day activities. What should Thomas do when delivering his presentation?

Save time at the end for audience questions.

Select the most accurate statement about the question-and-answer period after an oral presentation.

Set a time limit for questions and answers.

In his presentation Zubin says, Let me review the four steps in processing a customer return. What verbal signpost is he using?

Summarizing

What is an advantage of zoom presentations?

These are all advantages of zoom presentations.

Which of the following is the best conclusion for an oral presentation?

To ensure that all employees are able to interact effectively with our diverse customers, I encourage you to approve this diversity training program.

An oral presentation that incorporates visual aids is more likely to be understood and retained than one lacking visual enhancement.

True

As a courtesy to her intercultural audience, Sabrina should speak slowly, use simple English and short sentences, and avoid jargon and clichés.

True

During his presentation Michael said, Let me now review the two possible solutions we've discussed so far. He has used a verbal signpost to help his audience recognize the organization of and key points in his presentation.

True

How you look, how you move, and how you speak can make or break your presentation.

True

In the conclusion of the oral presentation, skilled speakers leave the audience with a specific and noteworthy take-away.

True

In the introduction to her presentation about financial statement analysis, Christina is telling the audience about how many years she has working in the accounting industry. She is doing this to build credibility.

True

Marissa is nervous about giving a presentation to the board of directors. She should read her presentation to the audience to make sure she doesn't leave out anything.

True

Our new CEO acts like the coach of a football team is an example of a simile.

True

Speaking skills often play an important role in a successful career.

True

To help the audience comprehend and retain what you have to say, repeat your main points in the introduction, body, and conclusion of an oral presentation.

True

When preparing to work on a project, teams should name a meeting leader to plan and conduct meetings, a recorder to keep a record of group decisions, and an evaluator to determine whether the group is on target and meeting its goals.

True

Bruce wants to be sure to keep his audience engaged while delivering his PowerPoint presentation. What should he do?

Use a remote clicker so that he can move freely.

Select the most accurate statement about visual aids.

Visual aids improve comprehension and retention.

What is the best advice for receiving telephone calls professionally?

When answering your telephone, identify yourself immediately.

The best notes for an extemporaneous oral presentation contain

a complete sentence or two introducing each major idea.

Social media is a worldwide party just waiting for companies to join the fun is an example of

a metaphor.

Visual aids for intercultural presentations should

all of these choices.

After determining the purpose of your oral presentation, a second key element in preparation is analyzing your ___________, anticipating its reactions, and adjusting to its needs if necessary.

audience

You will be presenting a proposal about eliminating one of your company's product lines, and you expect your audience to be hostile toward your ideas. You should

be calm and controlled and speak evenly and slowly.

Ricardo has been asked to give his supervisor a concise summary of a proposal that Ricardo will be delivering to the board of directors later in the week. This type of business presentation is called a(n)

briefing

The introduction to an oral presentation should accomplish three goals: identify yourself and establish your credibility, preview your main points, and

capture your listeners' attention and get them involved.

Reading an oral presentation

causes the audience to lose confidence in the speaker's expertise.

Antonia's presentation will discuss the advantages and disadvantages of selling her company's product exclusively online. The most effective organizational strategy for Antonia's presentation would be by

comparison/contrast.

Because it is the most remembered part of a speech, spend sufficient time making the ____ as effective as possible.

conclusion

Molly will be delivering a presentation to an intercultural audience. She should

consider breaking her presentation into short, distinct topics.

Speakers can establish credibility by

describing their qualifications.

Keisha has been asked to give a presentation about a new method for processing customer returns. The first thing she should do is to

determine the purpose of her presentation.

Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while

editing, rehearsing, and evaluating.

Building rapport means that speakers

form a bond with the audience.

You will be presenting an overview of the changing diversity of your customers in each of your company's six regions. The best way to organize your presentation is by

geography/space.

The two most powerful keys to audience comprehension and retention during a presentation are good organization and

intentional repetition.

One of the most effective strategies for reducing stage fright is to

know the subject thoroughly.

The conclusion of an oral presentation should accomplish three goals: summarize the main themes of the presentation, include a statement that allows you to leave the podium gracefully, and

leave the audience with a specific and noteworthy take-away.

The most successful teams working on a written or oral presentation

make meetings a top priority.

Programs such as Microsoft PowerPoint and Apple Keynote allow presenters to design ____, which can include audio, videos, images, animations, and hyperlinks.

multimedia slides

When a state senator told an audience that she learned to be a leader while playing on her college volleyball team, she was building rapport by using a(n)

personal anecdote.

A group of new law school students were told Look to your right and look to your left. Only one of you will still be here in four years. This is an example of using ____ to build rapport.

personalized statistics

To give an effective oral presentation, Gretchen should

present her first sentence from memory.

The introduction to an oral presentation should

preview the main points of the presentation.

In her presentation Sohni says, I will now discuss three possible solutions to our employee turnover problem to

show the organization of her presentation.

The body of a short, 20-minute presentation should focus on

two to four main points.

Helpful previews, summaries, and transitions in an oral presentation are examples of

verbal signposts.

Kyoung is part of an employee team that has members located throughout the country. Each week they meet with each other virtually. At the next virtual meeting, Kyoung must make a presentation about the team's progress. This type of business presentation is called a(n)

virtual presentation.

Lucy has recorded her weekly lecture to deliver to her students in their online classroom. This type of business presentation is called a(n)

webinar