BADM 335 Assignment #3

A manufacturer of printers introduces a new product to the market and produces the product in its new manufacturing facility in Texas. When employees become familiar with producing a particular product and as newer products are​ introduced, the production of mature products is moved to partners in Mexico to accommodate production of the new product line. The manufacturer is using a practice called A. product phasing. B. product churn. C. channel management. D. counter seasonal production.

A

As applied in demand​ planning, churn is A. the loss and replacement of customers. B. the rate at which a company uses its inventory. C. the number of employees who are replaced. D. the seasonal volatility in demand.

A

The percentage of customer or consumption order that is satisfied from stock on hand is known as the A. Fill rate B. Orders shipped complete C. Stockout rate D. Availability

A

The time it takes to​ procure, make and deliver the finished product to a customer is called A. Lead time B. Throughput C. Demand penetration point D. Delivery time

A

What is the bullwhip effect in supply​ chains? A. It is the increasing upstream supply chain variation resulting from forecasts in a supply chain. B. It is a technique applied to manage projects in a supply chain. C. It is the sharing of data on a continuous basis between the supplier and customer. D. It is the point at which the total cost is equal to the total revenue.

A

What is the demand pattern that can be used to describe the drop in demand for consumer products that coincides with economic recession​ periods? A. Cycle B. Trend C. Seasonal pattern D. Random

A

The perfect order metric represents A. The probability that the company will receive products from its suppliers that are free from defects. B. The probability that the company will ship a product that is free of any defects​ (i.e. problems and​ issues). C. The probability that the company will ship a product that contains defects D. The probability that the company will ship a product that is free from any customer service management problems only.

B

The​ boom-bust cycle of the world economy is an example of what component of a time​ series? A. seasonal patterns B. cyclical effects C. trends D. irregular component

B

Which forecasting method involves experts gaining consensus through an iterative​ process? A. grassroots forecasting B. Delphi method C. string method D. Greenfield method

B

Which of the following is not a step in the forecasting​ process? A. Select a forecasting technique B. Determine feasible capacity levels C. Determine the time horizon for the forecast D. Identify the purpose for the forecast

B

Exceleron Manufacturing Co. is measuring the performance of their order fulfillment system over the past quarter. After collecting the​ data, they find that they are delivering on time​ 98% of the​ time, having physical defect free products​ 90% of the​ time, the correct documentation in packages​ 92.5% of the time and send all packages to the right locations​ 99% of the time. Which of the following is correct as it pertains to the​ company's perfect order​ status? A. The probability that the company will reach perfect order is by averaging the individual performance measures. B. There is a​ 94.9% chance the company is has zero issues with their customers order. C. The company achieves a perfect order status​ 90% of the time. D. The company fails to achieve a perfect order status​ 19.2% of the time.

D

In demand​ management, companies can assess customer value by considering A. Quality and service B. Total cost of ownership C. Customer perception of benefits D. Cost and Time E. All of the above

E

Which of the following practices is a form of demand​ management? A. Hotels offering​ off-season discounts B. A restaurant reducing capacity during the afternoon lean hours C. Theatres pricing matinee shows at a lower price D. All of the above. E. A and C only.

E

True or False? A forecast is an assertion about the future whose outcome is known.

False

True or False? Demand that is calculated from a parent item is called independent demand.

False

True or False? In the forecasting​ process, the step of selecting a forecasting technique occurs before determining the time horizon for the forecast.

False

True or False? Demand management and forecasting are terms that should never be used interchangeably.

True

A company like Arctic Cat that produces snowmobiles during the summer and ATVs during the winter uses what demand management​ tool? A. channel management B. product phasing C. designing counter seasonal products D. outsourcing

C

As per the bullwhip​ effect, which member of the supply chain will see the largest variation in demand along the supply​ chain? A. Consumer B. Wholesaler C. Manufacturer D. Retailer

C

Introducing new products in a sequence that allows for optimal use of capacity is what demand management​ tool? A. counter seasonal production B. outsourcing C. product phasing D. channel management

C

Random variation that occurs in any time series is called​ what? A. seasonal patterns B. cyclical effects C. irregular component D. trends

C

Service reliability represents a​ firm's ability to perform all​ order-related activities, and can be measured by A. a​ firm's ability to accommodate special situations and unusual or unexpected customer requests B. the percentage of customer or consumption that is satisfied from stock on hand. C. the percentage of invoice statements that contain no errors D. ​firm's ability to quickly implement contingency plans when a failure occurs in the supply chain

C

The Axel Corp. reviewed measures of customer service and found that they were delivering on time to customers​ 99% of the​ time, but orders were fully complete and delivered the the right place only​ 89% and​ 95% of the​ time, respectively. What is the​ company's perfect order​ performance? A. ​95% B. None of the above C. 83.7% D. ​94.3%

C

The bullwhip effect is mainfested by​ _____________ variation in the supply chain. A. decreasing downstream B. decreasing upstream C. increasing upstream D. increasing downstream

C

The following are causes of the bullwhip​ effect, EXCEPT A. Demand signaling B. Batching of orders C. Dependent demand D. Price variations

C

Which of the following is NOT a significant pressure factor for demand management​ systems? A. Customer drive for reduced inventories B. Shortening product life cycles C. Fast paced change of information technology systems D. Volatile markets

C