BAM410 - ORGANIZATIONAL THEORY AND BEHAVIOR - Unit Exam 4

________ refers to the degree to which jobs within the organization are standardized.

Formalization

________ is a change process based on the systematic collection of data and the selection of a change action based on what the analyzed data indicate.

Action research

________ refers to actions that contribute to the psychological environment of the organization, such as helping others when not required.

Citizenship

________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.

Conflict

________ socialization assumes that the newcomer's qualities and qualifications are the necessary ingredients for job success, so these qualities and qualifications are confirmed and supported.

Investiture

Which of the following is a drawback of a narrow span of control?

It is more expensive.

The ultimate source of an organization's culture is ________.

its founders

You have decided to involve the sales personnel in planning for a change and in stocking appropriate new items to sell. The method for overcoming resistance that you have chosen is ________.

Participation

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

Stress

Matt works as a sales representative at Tandem Industries, which manufactures and sells bicycles. He's the best salesman on the floor, but he also receives the highest number of customer complaints for late deliveries. Which of the following, if true, best explains this situation?

The company keeps inventory levels low in order to reduce costs.

You have recently started your business with a small capital investment. Your business needs a very high degree of flexibility so that you can quickly respond to environmental changes. You are also interested in minimizing costs. Which of the following types of organizations is best suitable for your business?

a virtual organization

According to the principle of unity of command, ________.

an individual should be directly responsible to only one supervisor

Which of the following is MOST likely to be used for preliminary "rough cuts" to decide whether an applicant meets the basic qualifications for a job?

application form

Formal performance appraisals are used more frequently in countries that ________.

are low in in-group collectivism

An organization in which executives are at the center, spreading their vision outward in rings grouped by function (managers, then specialists, then workers) is known as a ________.

circular structure

xYou have threatened to eliminate positions and even to close down the company if your sales personnel don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

coercion

A strong culture should increase employee loyalty because it results in ________.

cohesiveness and organizational commitment

As both sides agree that they are competing over a fixed amount of resources, each side feels that what one side wins, the other loses. Based on this information, we can say that the two sides are engaged in ________.

distributive bargaining

Which of the following have/has proven to be a particularly good predictor for jobs that include cognitively complex tasks?

intelligence tests

You describe to your students a new committee within the university that brings together specialists from all different departments to develop a new interdisciplinary program. The structure of the committee best meets the definition of the ________ structure.

matrix

A(n) ________ is a neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives.

mediator

Which of the following is one of the three steps in the Lewin's three-step change model?

movement

Most training is directed at upgrading and improving an employee's ________ skills.

technical

If a manager uses critical incidents as a method of performance evaluation, then ________.

the focus of the evaluation will center on specific behaviors

Which of the following work-life initiatives is an example of a culture-change strategy?

tying manager pay to employee satisfaction