BAS 283: Chapter 16: Homework

The ability of Uber to hold drivers to certain performance standards (or else deactivate them) is an example of _________ control, whereas providing Uber drivers with trip planning details and giving them the autonomy to choose when and where to drive is an example of _________ control.

bureaucratic; decentrailized

Amy and Mike seem to be advocating that control be ________ while Leo believes it should be ________.

bureaucratic; decentralized.

Strategy Maps utilize the ______________ viewpoint of Management Theory.

contingency

In Uber's control system for driver performance, the 4.6-star rating threshold is known as a

control standard.

Threadless switched to 100% on-demand printing, allowing vendors to print one shirt at a time (instead of bulk) and to send the shirt directly to customers. Threadless never has to actually touch the product, reducing its fixed costs. This is an effective way to manage the company's

supply chain.

Innovation and learning perspective of the balance scorecard focuses on

the improvement of knowledge sharing mechanisms.

When a goal is not met, a manager should assume that

the set goal was too ambitious or employees need to improve their performance.

Which of the following best demonstrates feedforward control by Uber?

Deactivating drivers for falling below standards.

Which of the following Total Quality Management processes best describes Uber's structure?

Outsourcing

Which of the following describes the purpose of managerial control?

All of these choices are correct. * Setting goals * Arranging tasks around goals. * Assessing goal accomplishment. * Taking corrective action.

Amy asks Leo why he does not "have people on the line manually checking batteries as we go?" What type of control is Amy advocating for?

Concurrent

Threadless receives immediate customer feedback on specific promotions through online orders. What type of control does this represent?

Concurrent

For an airline company, frequent reliable departures are a measurable objective for which perspective?

Customer

McDonald's salad recall most closely aligns with which of the following reasons why control is needed at organizations?

Discover irregularities and errors.

Threadless sets an annual budget for the next year after the end of the current year's holiday season. The process includes reviewing the current budget and setting goals for the next year. The company then supplements the annual budget with forecasts. What type of budgeting does this resemble?

Incremental

Which balanced scorecard perspective most closely aligns with McDonald's handling of its supply chain, based on the case?

Internal Business

Replacing Starbucks' baristas with automated coffee-making machines would fall under what perspective?

Internal Business Processes

Which of the following core total quality management (TQM) principles is Leo exhibiting?

None of the answers are correct. * Get every employee involved. * Continuous improvement. * Listen to and learn from customers and employees. * Use of accurate standards.

Assume that McDonald's senior leadership decides to change the handling of its salads at each location due to the Cyclosporiasis outbreak. What level of control would a store manager be exerting if she monitors, on a daily basis, her employees' handling of salads based on guidance received from corporate?

Operational

Assume Jason Macatangay, the company's VP of Finance and Treasurer, was responsible for switching the company to 100 percent on-demand printing, completely overhauling its supply chain. What level of control does this represent?

Strategic

Uber's initiative to redesign the driver app, known as "180 Days of Change," took place at which level of the control?

Strategic Control

Sarah is a manager at a retail store that sells mobile devices. After reviewing the store's sales records over the past several months, she determines that the store needs to sell more devices to boost their sales. Accordingly, she tells employees that they will be expected to sell at least five phones per day and assesses the number of sales each employees make after a month has passed. Most employees met this requirement, but a few sold fewer than five phones per day. Sarah decides not to approach these underperforming employees for fear of being disliked. Which of the following steps in the control process did Sarah not take?

Taking Corrective Action

After comparing performance to standards, what is Leo not doing?

Taking corrective action.

The decision by McDonald's to change its lettuce blend producer represents which step in the control process?

Taking corrective action.

Leo believes that Amy and Mike's ideas will lead to which of the following barriers to control success?

Too much control.

The purpose of using a balanced scorecard is for

companies to make sure their business activities alighn with strategy.