BC quizzes

Memos include four headings. The headings include To: and From: and

---- Date: and Re: ----- Re: and Attachment: Subject: and Re: Date: and Attachment:

A mind map is an example of which type of outlining?

----- Top down ------- No answer text provided. Bottom up Reverse

Which of the following is NOT one of the four agenda types?

------- Outline ------- Organize Identify Symbolize Quantify

Cost is greater than benefits is an example of

-------- A restraining force. ------ a driving force.

The indirect approach is least appropriate when used with __________.

--------- good-news messages ---------- bad-news messages persuasive messages

There are several advantages of using an agenda mentioned in the text These advantages include all of the following EXCEPT?

--------- provides good-news message --------- fits with reader behavior presents information in a systematic way prepares the audience to understand the information

--------------Chapter 1-----------

-----------

Transmission errors contribute to one type of communication barrier. Which one?

------------ organizational -------------- psychological physical technical

In a message, the purpose of the closing is which of the following?

------------- Provide recommendations ----------- Evaluate alternatives Provide illustrative detail Provide additional explanations

---Chapter 2-------

------------------

----------------Chapter 3--------------------

---------------------------

A three-step process in the text explains that problems or opportunities are revealed through analysis, evaluation, and synthesis. In brain friendly language, this process is described as:

----------What? So what? Now What? ------ Now What? So what? What? So what? What? Now What? No answer text provided.

Psychographics refers to people's ________.

---------attitudes, opinions, and psychological tendencies --------- occupations and educational levels positions in their organizations

In addition to communicating with people under your direction, you must also communicate effectively with managers who oversee your work. Which of the following is not part of the six ways to communicate with managers suggested by the text author

-------Maximize the negative comments you make about your manager. -------- Clarify your manager's expectations of you. Be efficient with your communications so the time your manager spends reading your correspondence is minimized. Give appropriate compliments and expressions of appreciation.

Two members of a new project team seem to be competing for leadership of that team. This power struggle suggests that this team is in the __________ stage of team development.

-------storming ---------- norming performing No answer text provided.

If you are in a meeting and someone criticizes an idea you have proposed, your natural tendency is to become angry and lash back at the person. If you say to yourself, "I know I'm angry right now, but I must stay calm and act rationally," you are using which of the following socially effective abilities:

Academic knowledge Social awareness Relationship management Self-management -------- Self-awareness ------

Which of the following items best defines "reflective listening"?

Analyzing the context in which the communication occurs ------ Paraphrasing another person's comments to ensure accurate understanding ------ No answer text provided. Listening without judging

Using a direct approach in an email, where would you put the key point of your message?

At the end of the email In the middle of the email -------- At the beginning of the email ----

Individuals are encouraged to learn about the cultural differences of people from different countries. When studying about family, recreation, diet, and holidays, the individuals are learning about

Background Lifestyle Customs and courtesies (not this) People

Which of the following best describes bottom-up outlining?.

Bottom-up outlining works with existing text. Bottom-up outlining starts with broad categories and moves to details. No answer text provided. --------- Bottom-up outlining starts with details and moves to broad categories ------------

With a direct-approach paragraph, which part of the CLOUD acronym checks for a topic sentence?

C L ----- O ---

In addition to communicating with people under your direction, you must also communicate effectively with managers who oversee your work. Which of the following is not part of the six ways to communicate with managers suggested by the text author

Clarify your manager's expectations of you. -----Maximize the negative comments you make about your manager----. Give appropriate compliments and expressions of appreciation. Be efficient with your communications so the time your manager spends reading your correspondence is minimized.

Which of the following is not one of the five C's?

Clear Considerate ----------Creative -------

Which of the following parts of OABC represents a preview or map of the body of the message?

Closing Body Opening -----Agenda ----

Which of the following items is a "cohesion" word?

Contract ----------- Because ------------- Passed

Which guideline is best for determining appropriate paragraph length?

Don't include more than five sentences in a paragraph . Don't include more than six lines of text in a paragraph. ---- Trust your eyes to determine appropriate paragraph length. -------

Which of the following types of communication has the greatest amount of message richness?

Emails ------ Face-to-face conversation -------- Social media

Conducting productive interviews includes all of the following except

Engage in a bit of informal conversation to relax the atmosphere. Keep your nonverbal communication neutral. (not this one) Record all facts and feelings at the end of the interview. ------------ Use leading questions to direct the interview. ----------- Seek for a balance in both relationship building and fact seeking.

If you maintain a positive attitude and appropriate behavior, difficult conversations will always be successful.

False

Classifying is the process of putting lists into categories.

False ---- True ---

Reviewing the headings of your outline to make sure the A., B., and C. level headings are in the appropriate level or correct generation refers to which outline test?

Hierarchy Sequence Exclusion (not this one) Inclusion Language

Some suggestions to build and strengthen relationships is to be more "other-oriented." Which are not suggested? (choose all that apply)

Look for ways to provide genuine compliments. ----- Be honest with your feelings, even if they are negative. ----- Conversation and listening skills are both important. Be sure to speak to people in a respectful manner regardless of their place in the company's organization

Which of the following is a closed question?

No answer text provided. How do you think we should solve our employee morale problem? How did you solve the problem with the angry customer? How long did you work for Company A? (not this one)

Which of the following could you not use in a message?

No answer text provided. Both a positive appeal and a negative appeal Both a head appeal and a heart appeal ---- Both a direct approach and an indirect approach ----

If you ignore or avoid talking with another person, you are engaging in ________.

No answer text provided. bypassing ---------- stonewalling ------ sidestepping

What do the initials OABC represent?

Opportunity, approach, benefit, conclusion Overview, action, budget, consequence ----- Opening, agenda, body, closing ------

Ensuring that all sentences in the paragraph refer to the same content introduced in the topic sentence refers to what part of the CLOUD acronym?

Organization Length Development Coherence ---- Unity -----

Relationships are built on trust. What is one of the ways you can merit the trust of others in your organization?

Remember that feelings don't matter as much as results - yours or others. Make thoughtful decisions. Complete all responsibilities assigned to you, even if takes you past a deadline. (not this one) Perform your best so you are rewarded as an individual.

Which of the following best describes reverse outlining?

Reverse outlining moves from general categories to specific details. ----- Reverse outlining works with existing text. ----- Reverse outlining moves from specific details to general categories. No answer text provided.

Sales representative A makes 100 sales calls by phone per shift and secures 20 appointments. Sales representative B makes 75 calls per shift and secures 20 appointments. Which sales representative is more efficient?

Sales representative A Both are equally efficient No answer text provided. ----- Sales representative B ---------

Which of the following items is the first step in the process of persuasion?

State your proposed solution. -----------Frame the problem or issue. ----------- Support your argument.

When team members are establishing roles, responsibilities, and procedures, they are in which team development stage?

Storming --------Norming ------ Forming Performing

Which of the following statements best defines "turn taking"?

Switching to a different topic in the middle of a conversation ------- Sharing speaking time among members involved in a conversation --------- Systematically allotting equal time to various conversation topics No answer text provided.

Which of the following is not one of the three major purposes of written business messages?

To persuade To inform ----------To maintain high writing standards-------

When communicating with an international audience, which of the following is not correct?

Use passive voice with clear verbs and simple verb tenses. Keep paragraphs short. (not this one) Avoid slang, puns, abbreviations, and culturally symbolic language Use simple sentence construction.

Which of the following is a conclusion?

We need to hire a new sales representative for the southern region. The southern region lost 10 percent sales this past month. ---------- The lost sales are because two of our sales people quit. ------------ Two sales representatives quit within two weeks of each other.

Which of the following table manners is correct?

When you leave, place your napkin on your plate. Keep hands and wrists off the edge of the table ------------ When you leave, push your chair back to the table ---------- Use the utensils closest to the plate first.

To assess the quality of a product or service, you would engage in ________.

analysis ----- evaluation ---- synthesis

The "C" in PACS refers to ________.

coherence ---- context ---- content

If a sentence in a paragraph is unrelated to the topic sentence, the paragraph lacks __________.

coherence ------ unity ------ development

Widget International should take two actions: (1) Purchase eight Model X computers and (2) purchase one digital camera for producing corporate proposals. This statement is an example of a

conclusion -------- recommendation -------- finding

Information should meet five standards: clear, complete, correct, and

convincing, and concrete. considerate, and concrete. ---------considerate, and convincing. -------- concerning, and coherent.

The statement Arguing that because two items occur together, one must be causing the other is an example of what faulty logic?

evaluation by association ------ false causality -------- false analogy slippery slope hasty generalization

The main idea in the first sentence would be an example of a __________ style of writing.

indirect ----- direct --------

Which type of message is written to generate action?

informative --------persuasive ------------

Which of the four management functions includes holding regular performance interviews and discussing responsibilities?

leading planning --------- monitoring------ organizing

Which type of message does NOT need an agenda?

long memorandums reports ------ very short emails ------- letters

Managers must find a comfortable balance between tasks (getting the job done) and _____.

monitoring organizing vision ---------- relationships ---------

A ____ approach focuses on the benefits to be gained, whether tangible or intangible.

negative -----positive ---- neutral

"Let me see if I understand what you are saying. You have doubts about whether the new incentive program will work as well as the one we are currently using." All of the following describe this listening technique with the exception of

paraphrasing reflective listening active listening ---------- ethnocentrism -----

Procedure conflict could occur in which stage of team development?

performing forming norming -------- storming -----

To make information more "brain friendly," do all of the following (choose two.)

place the main point in the middle for emphasis. describe familiar information with redundancies such as examples or illustrations. --- break up long passages of text with visual signposts.---- --- break down large amounts of information into smaller chunks. ----

Research consistently shows that _________ improves writing.

pondering analyzing ----outlining ---

Some suggestions to make information brain friendly include all of the following except:

provide concrete information add headings use familiar words ---------- use conceptual information -------

Which of the following INCORRECTLY classifies chronological or non-chronological sequencing?

quantitative (non-chronological) ------- cause-effect (non-chronological) ------- spatial (non-chronological) problem-solution (chronological) narrative (chronological)

Several employees say their manager's performance goals are too high and that the employees are feeling unrealistic pressure to reach those goals. As a result, a few employees are talking about quitting and finding other employment that doesn't demand so much. Assuming the employees' accusations are correct, this manager needs to ________.

reduce the task demands by lowering the performance goals No answer text provided. improve his relationship with his employees ------- pay more attention to both the task and the relationship factors in his management style---------

The last paragraph of a bad news message should

request appropriate action ------ list possible alternatives to help the reader ------- include a review of the major points be a call for action (not this one)

Topic sentences are critical in which part of a message?

research -----paragraph---- memo email

Which of the following is INCORRECT about bottom-up outlining?

sequencing the categories categorizing the information ------- creating an organized list of details -----------

Stonewalling is defined as

showing impatience and anger. being critical and putting down others. ------ignoring and not talking to others.----------- using flattery as a means of achieving your own ambitions.

When first meeting a person, an important item to remember is

what the person is wearing -----the person's name ------- where the person works. the person's job title

The 5W2H questions refer to all of the following except _____

who what ------how often ----- how much