BCIS Quiz 9

According to the case study on Unilever, over a ten-year period, Unilever reduced the number of ERP systems it had from ________ to ________. 1000; 100 500; 50 250; 25 250; 4 100; 10

250; 4

Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business? Groupware Web services Data dictionaries Middleware Configuration tables

Configuration tables

Which supply chain planning function determines how much product is needed to satisfy all customer demands? Distribution management Replenishment planning Demand planning Order planning Just-in-time planning

Demand planning

Which of the following refers to a company's organizations and processes for distributing and delivering products to its final customers? Supplier's internal supply chain External supply chain Upstream portion of the supply chain Downstream portion of the supply chain Value web

Downstream portion of the supply chain

Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes? Process management software ERP systems Groupware Application software CRM software

ERP systems

Which of the following is not true about enterprise systems? Enterprise systems help firms respond rapidly to customer requests for information or products. Enterprise system data have standardized definitions and formats that are accepted by the entire organization. Enterprise software is expressly built to allow companies to mimic their unique business practices. Enterprise software includes analytical tools to evaluate overall organizational performance. Extensive customization of enterprise software may degrade system performance.

Enterprise software is expressly built to allow companies to mimic their unique business practices.

Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain. True False

False

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product. True False

False

The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers. True False

False

To model its existing supply chain and develop optimal manufacturing plans, a firm should implement a supply chain execution system. True False

False

Enterprise Systems support which of the following business processes? Finance & Accounting, Human Resources, Manufacturing & Production, Marketing & Sales Accounting & Finance Processes, Human Resource Processing, Production & Manufacturing processes, Customer Relationship Processes Maarketing & Sales Processes, Assembly Processes, Purchasing Processes, Finance & Accounting Processes Human Resources Processes, Profit & Loss Accounting processes, Manufacturing & Production processes, Marketing Processes Shipping systems, scheduling systems, inventory systems, ERP-II

Finance & Accounting, Human Resources, Manufacturing & Production, Marketing & Sales

Which of the following is not true about global supply chains? Performance standards may vary from region to region. Global supply chains typically span greater time differences than domestic supply chains. Global supply chains typically have participants from a number of countries. Supply chain management for global supply chains may need to reflect cultural differences. Global supply chains are no different from domestic supply chains.

Global supply chains are no different from domestic supply chains

Components or parts of finished products are referred to as: upstream materials. raw materials. secondary products. downstream materials. intermediate products.

Intermediate products

According to the chapter case study, which of the following software vendors has enabled Scotts Miracle-Gro to develop consumer-driven demand planning? Oracle JDA Software SAP IBM Salesforce.com

JDA software

From your reading of the chapter's opening case, ACH Food Companies implemented new information systems in order to achieve which of the following objectives? Customer and supplier intimacy Operational excellence Survival Improved decision making New products and services

Operational excellence

Manufacturing and production processes include all of the following except: procurement. materials requirement planning. quality control. transportation execution. product configuration.

Product configuration

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain? Safety stock Continuous replenishment Just-in-time strategies Demand planning Bullwhip effect

Safety stock

Which of the following enables a firm to generate demand forecasts for a product, and to develop sourcing and manufacturing plans for that product? Supply chain demand system Supply chain delivery system Supply chain planning system Supply chain execution system Internal supply chain system

Supply chain planning system

Concurrent supply chains are made possible by which technology? ERP systems The Internet Supply-chain management systems Just-in-time supply-chain technologies The mobile digital platform

The Internet

Enterprise systems include analytical tools. True False

True

Enterprise systems require fundamental changes in the way the business operates. True False

True

Inefficiencies in a supply chain are primarily caused by inaccurate or untimely information. True False

True

The downstream portion of the supply chain includes retailers and customers. True False

True

Total supply chain costs in some industries approach 75 percent of the total operating budget. True False

True

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect. network bullwhip ripple whirlpool just-in-time

bullwhip

Enterprise application vendors are now including ________ features such as tools for data visualization, flexible reporting, and ad hoc analysis as part of the application. ESS SAP on-demand business intelligence just-in-time

business intelligence

Supply chain execution systems provide all of the following functions except: generating demand forecasts for products. tracking the flow of finished goods. managing materials. managing warehouse operations. tracking financial information.

generating demand forecasts for products

A supply chain driven by actual customer orders or purchases follows a ________ model. pull-based build-to-stock push-based replenishment-driven continuous delivery

pull-based

The bullwhip effect can be countered by: globalization. disintermediation. implementing a CRM. reducing information uncertainty. implementing a just-in-time strategy.

reducing information uncertainty