BCOM 3350 FINAL

If your report uses published sources, you should include:

A bibliography

Marcel's boss has asked him to put together a formal report on how their company can adopt more energy efficient practices in a cost-effective manner. Marcel conducts extensive research and uses information from many sources while writing the report. What should Marcel include to acknowledge his sources?

A bibliography

Which of the following statements about headings in formal reports is true?

A given heading level must be used at least twice within that section of a report

Which of the following is an example of internal-operational communication?

A memo from the company president to her subordinates regarding sales targets.

Which of the following is true of transmittal messages?

A transmittal message should end with a pleasant, forward-looking comment.

Which of the following sentences handles its subjects most positively?

Although all of our positions are filled, we will hold your application for a possible future opening.

Which of the following is a source of primary research?

An interview

Which of the following sentences is an example of a mixed construction?

Because my boss refuses to negotiate with clients resulted in us losing the deal.

The communication problem that arises when two people using the same word think that they agree on its meaning but actually do not is referred to as

Bypassing

Examine the following sentence taken from a report. Which relationship to the preceding content is established by the transitional phrase? "For this reason, we need to increase our factory output by 15 percent."

Cause-Effect

Which of the following is an example of something that would be part of the larger context affecting an attempt to communicate?

Changes to financial oversight laws.

Words that add nothing to sentence meaning and that can often simply be eliminated are referred to as _______ words.

Cluttering

Which of the following is true about contexts for communication?

Communication can be influenced by the communicator's professional roles.

If you have decided to deliver your message verbally, during the _______ stage in the process of communication, you will make notes and design any visuals you might need.

Composing the message

A word may have several_________, or social and emotional associations.

Connotations

Which of the following approaches will be most effective for solving business communication problems?

Consider the likely effects of a number of different solutions, and choose the solution with the best likely effect.

Which of the following lists the four most common headings used in memorandums or memos?

Date, to, from, subject.

In the course of writing a business repot, once you've defined the problem and identified your purpose, the immediate next step is to:

Determine what factors you need to investigate.

Which of the following statements about emails is true?

Emails can be archived and filed for easy access to a written record of correspondence.

When presenting your education in your resume, you should

Emphasize grades, projects, honors, or special recognition.

Which of the following pieces of advice will help you use paragraphing to your best advantage?

Ensure the different bits of information are related to each other in terms of logic.

Which of the following sentences contains unnecessary repetition?

Every week, my boss requires us to attend weekly forecast meetings.

If you have a negative message to deliver, what should you do?

Focus on what you can do.

Memorandums can be distinguished from other messages primarily by their

Form

If you are an interviewer, which of the following questions does the law permit you to ask?

How much are you expecting to get paid?

Which of the following sentences correctly uses the word "farther"?

How much farther is the conference room from here?

Which of the following statements is true about business communication within an organization?

How structured an organization is can determine who specific employees may communicate with

Which of the following statements about managing emphasis in a sentence is true?

If a sentence contains two ideas that are equally important, the ideas should be joined with "and" to give them equal emphasis.

Which of the following is a current challenge for business communicators?

Increased focus on corporate social responsibility.

Which of the following statements is true about obtaining an internship?

Interns can gain real-world marketable skills.

Wikipedia is usually not used as a main resource for research because it

Is written by and maintained by volunteers.

Which of the following is a characteristic feature of an online library catalog?

It enables you to search the material in several ways

Which of the following is true about external-operational communication?

It includes all of the business's efforts at selling, from sales letters and emails to ads, trade show displays, and customer visits.

Which of the following is true about internal-operational communication?

It includes the orders and instructions that supervisors give to their employees.

Which of the following sentences uses technical wording?

It is advisable to invest in an annuity.

Which of the following statements about Facebook is true?

It is especially useful for conducting surveys.

When organizing the formation in a resume, which of the following is true of a functional layout?

It is particularly good for those who have had many jobs, have taken nontraditional career paths, or who are changing fields.

Which of the following statements is true about the actual organizational culture of a company?

It is the medium of preferred values and practices in which the company's members do their work.

Which of the following best describes conversational language?

It is warm, engages the reader, and is easily understood.

Why is the following statement potentially insulting to its recipient? "You will want to take advantage of this exciting opportunity before it's too late!"

It tells the recipient how they should feel.

Which of the following is true about secondary research?

It uses material that someone else has published.

Given below is a list of rules to be followed while designing a logo. Which of the following items is not parallel with the other items/

Keeping it simple

Which of the following statements about reports is true?

Less complex problems and less formal situations will require less elaborate reports.

Which of the following examples illustrates coordination of ideas?

Mark is a morning person, and he always comes to work at 7 a.m. sharp.

Which of the following about memos or memorandums is true?

Memos most often use casual or informal language.

Which of the following sentences has a dangling/misplaced modifier?

Noticing Mark was on leave, Cody was asked not to assign the new task to him.

Choose the transitional word that best fits the following sentence: "Alice's grades have to be high; ___________, she will not get the scholarship."

Otherwise

Wording defined as "communication your audience can understand the first time they read or hear it" is known as

Plain Language

Before appearing for an interview, you should:

Practice answers to common interview questions to help put yourself at ease.

Which of the following is the most useful way of emphasizing the positive and de-emphasizing the negative in your message?

Putting more positive point sin the beginning.

Which of the following is the most appropriate problem statement for a business report on a decline in sales?

Sales have declined 10% since the last fiscal year.

Which of the following sentences provides the best example of the use of concrete words?

Sally got 20 points out of 100 in her last exams.

The first step in communication process is to

Sense the need for communication.

Which of the following sentences is in active voice?

She is reading the memorandum now.

Which of the following statements about sentence length is true?

Short sentences generally create more emphasis than long sentences.

Which of the following is most likely to be true of a situation that heavily involves the audience in the communication process?

Solving a communication problem will be a recursive process.

Communication with an external audience should be undertaken with careful attention to both content and tone because

Such messages can be regarded as public-relations messages, conveying a certain image of the company.

Which of the following sentences uses a camouflaged verb?

The bank was forced to make an acquisition.

Which of the following is an example of a sentence in which one idea is subordinated to the other?

The company, which saw a huge increase in quarterly profits, invested large amounts of money in research and development.

Which of the following is true about topic sentences?

The most common paragraph arrangement is to begin with the topic sentence.

Which of the following statements about text messaging is true?

The need for brevity in text messaging has led to the creation of many abbreviations.

Which of the following sentences uses a cluttering phrase?

The reason Victor skipped the meeting was because he had to go to the bank.

Which of the following is true about paragraph design?

The topic sentence expresses the main idea of a paragraph.

Choose the transitional word that best fits the following example: "Thom spent most of his time working remotely and rarely spoke to his coworkers; ____________, they did not immediately recognize his voice when he chimed in his opinion at the meeting.

Therefore

Which of the following sentences does not use slang or a cliché?

They decided to schedule the meeting at an earlier date.

Which of the following best describes the purpose of coherence helpers?

They enable the reader to understand each section's importance relative to the reports overall goal.

An angry customer has emailed Kurtis wanting to know why the custom luggage he ordered three weeks ago hasn't arrived yet. When Kurtis looks up the order, he discovers that the customer never chose the type of color of hardware he wanted. How should Kurtis respond to avoid blaming the customer?

To complete your order, please use the attached form to choose the style and color of hardware that you prefer.

The various techniques that are needed to tie the information together in a paragraph are known as _____________ devices.

Transitional

Paragraphs in a business document should have ________, meaning that they stick to developing a single topic or idea.

Unity.

Lack of unity in sentences is usually caused by ___________ or excessive detail.

Unrelated ideas.

Which of the following is an appropriate practice for improving your interpretation of findings?

Using research to determine whether a cause-effect relationship is likely

Which of the following phrases from a resume is not in the same parallel grammatical form as the others

Was responsible for managing the sales team

Which of the following statements best illustrates the conversational style?

We received your package on Tuesday

Which of the following statements about the introduction of a long, formal report is true?

Whatever will help prepare readers to receive the report is an appropriate inclusion.

In which of the following cases will a less formal style of communication be most appropriate?

When communicating with someone whom you know.

Which of the following statements risks insulting the reader?

You need to complete the energy efficiency report if you want to include it in the proposal.

Which of the following is the first step you should take when searching for a job or an internship

You should analyze yourself.

Which of the following statements about making a good appearance at an interview true?

You should wear conservative colors, such as black, brown, navy and gray

Which of the following is an internal factor that you need to consider when identifying an appropriate job?

Your special qualifications.

When two search terms are linked with the Boolean operator OR, it _____.

adds variations to the basic search term

A listserv is

an electronic mailing list

To do a good job of searching periodicals at your library, you should use:

an online database such as LexisNexis

Rubber stamps are expressions that

are used by habit every time a certain type of situation occurs.

A report written in the indirect order

begins with supporting information before stating its main conclusion.

Which of the following headings from a report violates parallelism of construction?

construction activity ends

With respect to the email format, CC stands for

courtesy copy

Cliches should be used sparingly because they

create problems in cross-cultural communication

Heidi is an energy drink salesperson. When selling her firm's drinks in the United States, she emphasizes how they will give consumers the extra edge they need to get ahead in life. However, when selling them in China, she instead emphasizes how consumers will be better able to meet their family and work responsibilities. By doing this, Heidi demonstrates

cross-cultural competency

The __________ is the report in a miniature

executive summary

A main clause

expresses the central point of a sentence.

The widespread use of the internet has

forced companies into focusing harder on developing a socially responsible image.

When preparing a resume the logical next step after you organize your information is to

include a statement of objective.

The advent of new media has

increased the need for employees who have social intelligence.

Computational thinking is best defined as the ability to

interact with data, see patterns in data, make data based decisions, and use data to design for desired outcomes.

Social intelligence is best defined as the ability to

quickly assess the emotions of those around and adapt their words, tones, and gestures accordingly.

You can help give your documents a courteous effect by

refraining from blaming the reader.

The difference between a title fly and a title page is that a

title fly only contains the report title

Once a job has been secured, which of the following activities should be avoided

updating your resume only when applying for a new job.

When delivering negative news, you should

use little space on stating the negative point and a lot of space helping the reader receive it as positively as possible.

The ability to meaningfully, accurately, and efficiently create and interpret pictures and other graphics is known as

visual literacy