BCom Test 1
Which communication channel represents the richest communication medium and also produces the highest degree of probable communication effectiveness?
face-to-face conversation
In today's marketplace only large companies find themselves competing in global markets.
false
Information flowing upward generally moves from decision makers, including the CEO and managers, through the chain of command to workers.
false
We are all born with the abilities to read, listen, and write effectively.
false
A disadvantage is that written documents
seem impersonal
For example, imagine that you have been invited to present a marketing plan to your company's new client, a pet food manufacturer. You have a descriptive slide presentation ready and a thorough outline prepared. To build your confidence and get ready for a successful presentation, you should practice your
speaking skills
When writing a newsletter, an advantage is
that it is easy to distribute
Telecommuting employees now represent ________ percent of the workforce, and this number increases annually.
20
Most people listen at ________ percent efficiency.
25%
Which of the following is an example of how businesses use social networking?
A high-tech company uses an internal social network to connect employees working in different continents.
The six goals of ethical business communicators are ________ , telling the truth, labeling opinions, being objective, communicating clearly, using inclusive language, and giving credit.
Abiding by the law
What should the education section of your résumé include?
Degrees and honors received
is an obstacle in the upward flow of information.
Distrust of managment
When evaluating your qualifications as you prepare to conduct your job search, what questions should you ask yourself? Check all that apply.
Do I communicate well in speech and writing? What technology skills do I have? How can I verify my qualifications?
What is an advantage of preparing a professional e-portfolio?
E-portfolios can be viewed at the employer's convenience.
Katherine looks over her notes about conversational customs in Europe. Then she carefully plans what time she'll place a business call to Zurich.
Globalization of business
Which of the following is not a trend in today's workplace?
Reduced global competition
How can companies use wikis?
To facilitate feedback before and after meetings
What is one way to improve the horizontal flow of information?
Train employees to work as a team that uses better communication techniques.
Which statement about writing skills in today's workplace is most accurate?
Writing skills are more important today than ever
Print-based résumés
are formatted to maximize readability
Those who write well
are targeted by companies for rapid advancement
When communicating during a job interview, an advantage is that you can
create a personal connection
A disadvantage is that you may
express yourself carelessly
For what purposes do companies use blogs? Check all that apply.
Viral marketing Crisis communication
In today's competitive job market, it is permissible to embellish your job title and duties.
False
Most job openings are announced or advertised.
False
Most of today's workers will be employed with one company during their careers.
False
The meanings for nonverbal messages are the same in all cultures.
False
Why would you include a personal data section in your résumé?
To serve as a conversation starter
Successful professionals must use their time effectively. Busy schedules make meeting efficiency important. To make meetings run more efficiently and effectively, you should create an agenda to be distributed prior to the meeting.
True
The appearance of a letter, memo, e-mail, or report can have either a positive or a negative effect on a receiver.
True
To demonstrate professionalism, you should avoid sending personal e-mails, instant messages, or texts from work.
True
When responding to an e-mail message, insert your responses to parts of the incoming message using a different font or color or your initials.
True
Wikis can be used to collect and disseminate information to large audiences to create a database for knowledge management, to generate feedback from employees, to facilitate project management, and to share information between corporate headquarters and satellite offices.
True
Landon is putting together his reference list. What advice should he follow?
a. Ask any reference for permission before using his or her name.
Saving travel costs and ________ are significant reasons for virtual meetings displacing business travel.
a. reducing employee fatigue
Which statement is most accurate regarding e-portfolios?
b. E-portfolios are generally accessed through websites.
Well-informed job candidates know that the first step in the employment process is ________ .
c. identifying interests and evaluating qualifications
Coua has just started a new job. To ensure that she sends positive nonverbal signals in the workplace, Coua should do all of the following except ________ .
c. stare at others when she is communicating with them to demonstrate her attentiveness and respect
To build a personal network, you should do all of the following except ________ .
c. wait until a position is posted and then arrange a meeting with someone who is familiar with the company
Which statement about professionalism on the job is most accurate?
d. By projecting and maintaining a professional image, you will more likely to be taken seriously and to be promoted.
Which of the following is the best tip for employees who use social networking sites?
d. Establish boundaries, and don't share information online that you would not be comfortable sharing openly in the office.
Which of the following subject lines would be most effective for an e-mail or memo?
d. FYI--PhotoShop Training, May 15
What is the best advice for blogging?
d. Identify your audience and tailor your message to your audience.
Which statement about teams is most accurate?
d. Poorly functioning teams avoid conflict.
________ allows collaborators to access an online virtual meeting room where they can present PowerPoint slides, share files, demonstrate products, and interact with participants in real time.
d. Web conferencing
Because it emphasizes a candidate's education and work record, most recruiters favor a ________ .
d. chronological résumé
Many companies now use RSS (Really Simply Syndication) to ________ .
d. keep informed of breaking news
To improve your listening efficiency, you should ________ .
d. paraphrase a speaker's message
The body of a customized cover message should ________ .
d. promote qualifications for the position
When listening to your superior on the job, ________ .
d. show interest by leaning forward and striving for good eye contact
A meeting should be called only if the topic is important, the topic requires an exchange of ideas, and ________ .
d. the topic can't wait
A blog is a(n) ________ .
d. website with journal entries on any imaginable topic usually written by one person
Before responding to an ethical dilemma, you should ask yourself (a) whether the action you are considering is legal, (b) how you would look at the problem if you were on the opposite side, (c) whether you can think of alternate solutions, (d) how you would feel if your friends and family learned of your action, and (e) whether ________ .
A trusted advisor would agree
What are some of the characteristics and skills most employers look for in recruits? Check all that apply.
Correct Eagerness to learn about new technologies Correct Willingness to listen to other opinions Correct Critical thinking
When sending your cover message in an e-mail, which of the following should you do? Check all that apply.
Correct Include your e-mail address and phone number. Correct Convert your cover message to plain text.
A résumé should always be one page in length.
False
You call your team's IT representative on the telephone to let him know about an issue you are having with your server.
Horizontal Flow
When presented with ethically ambiguous situations, which of the following questions can help you make good decisions?
How would you feel if your family or coworkers learned of your action?
The best way to find a job online is at a company's own website.
True
Which statement is most appropriate to include in the closing of a cover message?
My three years of experience in a fast-paced office environment, my practiced organizational skills, and my attention to detail will benefit your company. If you see that my qualifications are a match to the position, please call me at (435) 555-3642 before 9 a.m. or after 4 p.m. for an interview. (Not I am the best candidate)
Most jobs today are found by ________ .
Networking
Do not use texting or instant messaging at work to notify others of sad news, sensitive business matters, or urgent meetings.
True
When communicating with a referral, which questions should you ask? Check all that apply.
What career paths exist in this field? How did you get started in this line of work? What do you like best (or least) about your work? How would someone with my background and skills get started in this field?
Which of the following is an example of downward communication?
b. A supervisor sends a memo to all division employees detailing the newest procedure for submitting expense account reports.
When replying to an e-mail, what tip should you follow?
b. Begin your response with the main idea.
Which statement about employees in today's workplace is most accurate?
b. Employees must be wary of their online presence and manage and guard their reputations.
In preparing a résumé that will be scanned, you should ________ .
b. focus on specific keywords or keyword phrases
The first step in the three-step plan for effective problem solving involves ________ .
b. identifying the challenge or issue and gathering information
When individuals justify their unethical behavior by comparing themselves to the worse behavior of others, they are displaying what kind of ethical trap?
c. Doctrine-of-Relative-Filth Trap
Which of the following is the best example of a soft skill?
c. Following proper business etiquette when speaking with a customer
Which of the following "Summary of Qualifications" statements is most effective?
c. Provided technical assistance to over 250 students and instructors in PC Lab
In a tough employment market, job seekers need to meet the employer's expectations for skills and attributes. Which of the following skill sets is most demanded by employers?
c. Written and oral communication
Strong ________ skills are necessary for job placement, performance, career advancement, and organizational success.
communication
When internal communication must be written, you will probably use ________ .
emails
Effective managers ignore the information generated and passed within a company's grapevine of communication.
false
What is one reason today's companies use communication technologies?
to collect information
Which of the following is not a function of most business communications?
to entertain
Business communicators are moving from one-sided, slower forms of communication channels such as memos and letters to more interactive, instant, less paper-based communication such as e-mail, instant messaging (IM), texting, and social media.
true
Effective business communicators should always give credit to the ideas of others.
true
Ethics refers to conventional standards of right and wrong that prescribe what people should do.
true
In response to intense global competition, businesses have been cutting costs and flattening management hierarchies.
true
The 21st-century economy depends mainly on information and knowledge.
true
To be competitive in today's business environment, employees must have strong communication skills.
true
Which statement about nonverbal communication is most accurate?
a. Effective communicators make certain that their nonverbal messages reinforce their spoken words and their goals.
Social interaction involves four space zones. The category of distance that defines the social zone is ________ .
b. 4 to 12 feet
Which of the following is not a reason why companies rely on teams to conduct business?
b. Increased market shares
What is the best advice to follow when searching for a job online?
b. Limit personal information.
To be a professional employee, you should ________ .
c. be selective in sharing personal information
What can Jake do to increase his chances of ATS selection? Check all that apply.
Correct Focus on nouns related to specific experience. Correct Use variations of the job title.
When readers post comments on your blog, which guidelines should you follow when you respond? Check all that apply.
Correct Respectfully respond to comments with which you disagree. Correct Don't ramble. Correct Proofread your responses before posting them.
What should you do when preparing a video résumé? Check all that apply.
Explain why you would be a good employee. Customize the video résumé to the specific employer and job.
All teams, at some point, reach the final phase of team development: performing.
False
Although businesses use blogs to keep employees in remote locations in touch with others in the organization, they haven't yet found ways to use blogs for public relations, customer relations, crisis management, or market research.
False
At least two hours in advance of a meeting, you should distribute an agenda that includes the date and place of the meeting, the start time and end time, and a brief description of each topic.
False
Decisions by majority generally produce the most team commitment.
False
Discriminative listening involves judging and evaluating what you are hearing.
False
pauses in the presentations
should capitalize on lag time.
Which social media site is currently the top site for job seekers?
Business Card
Name Tagline easy-to-remember email address
What e-mail tips should you give the new intern? Check all that apply.
Provide a clear, complete first sentence. Be concise. Don't send anything you wouldn't want published. Use capital letters only for emphasis.
A complimentary closing such as Cheers or All the best is optional in the closing of an e-mail message, but providing your name is mandatory.
True
What should Darian do to ensure that all of his virtual training session participants are understanding his demonstrations?
He should recap often and utilize roundtable discussions.
When identifying your interests as you prepare to conduct your job search, what questions should you ask yourself? Check all that apply.
How important are working environment, colleagues, and job stimulation to me? Am I looking for money, power, or prestige? Do I enjoy working with people, data, or things?
When using technology to communicate with others in the workplace, how can you demonstrate professionalism?
d. Turn off your phone and message notification during meetings.
Which of the following is good advice when sending texts or instant messages on the job?
d. Use good grammar and proper spelling.
For which of the following messages would an interoffice memo be more appropriate than an e-mail? Check all that apply.
A long, complex message reporting the financial state of the company A message about a legal issue that requires a permanent record
What questions might you ask yourself when developing your personal brand? Check all that apply.
Correct What special skills do I have? Correct What is my unique selling point?
Which of the following might you put on your networking contact list? Check all that apply.
Correct Your dentist Correct Friends of your family Correct Alumni from your college Correct Work colleagues Correct Former classmates
Which is the best opening for an unsolicited job cover message?
Could your growing sales department use the services of an experienced salesperson with exceptional negotiation skills, international business expertise, and ten years of corporate experience?
If an advertisement doesn't request that you include a customized cover message with your résumé, don't submit one.
False
The following is a well-written career objective: To obtain an entry-level position as an information technology specialist with the opportunity for advancement.
False
Under the "Education" section of your résumé, you should list all courses you have taken.
False
Unlike e-mail, instant and text messaging are not subject to discovery and may not be used in lawsuits.
False
When sending e-mails in the workplace, employees should send messages void of any punctuation or capitalization to save time.
False
Which of the following options is the best way to network online?
Join a career networking group.
Which option is the best opening for a cover message for a solicited job?
The administrative assistant position you advertised in Section B-4 of the August 1 San Juan Gazette interests me. With my organizational skills and computer experience, I believe I would be a beneficial addition to Gannfrey, Inc.
As workloads increase and face-to-face meetings decline, bad manners and incivility are becoming alarmingly common in the American workplace.
True
Because Joseph has trouble hearing the keynote speaker, he changes seats to increase his mental focus on the speaker. The powerful listening skill Joseph is using is controlling external and internal distractions.
True
If you have three or more awards or honors, highlight them by listing them under a separate heading in your résumé.
True
In today's competitive job market, you must build and a polish a personal brand.
True
More and more companies are using virtual meetings to conduct business in today's workplace.
True
One potential risk of social networking for businesses is the compromise of trade secrets.
True
Organizations form teams because teams usually promote greater buy-in .
True
RSS, or really simple syndication, allows users to receive personalized information from hundreds of sources. RSS is valuable to professionals because it saves time.
True
Recruiters now routinely check applicants' online presence in the screening process.
True
What should you do to be sure that you conduct a safe and effective online job search? Check all that apply.
Use reputable sites. Post privately. Keep careful records.
Which of the following practices are important when collaborating in a virtual meeting? Check all that apply.
Use roundtable discussions. Use precise language. Recap and summarize often.
Which of the following statements about social networking is inaccurate?
a. Social networks provide no liabilities for businesses.
Businesses use blogs to keep customers and employees informed and to interact with them. What is the biggest advantage of business blogs?
a. They potentially reach a far-flung, vast audience.
Which statement about employment in today's world is most accurate?
a. Today's employees will need constant retraining.
What is the best advice to follow when creating the "Work Experience" or "Employment History" section of your résumé?
a. Use action verbs to describe each job position and duty.
Businesses have embraced podcasting for sending audio and video messages that ________ .
a. do not require a live presence yet provide a friendly human face
An effective résumé style for a recent graduate who has good skills and limited work experience is the ________ .
a. functional résumé
Memos are necessary for internal communications that are long, demand formality, inform employees who may not have access to e-mail, and ________ .
b. require a permanent record
What is the best advice for preparing a cover message for a solicited job?
c. Refer to the name of an employee in the company.
An e-mail message would appropriate for all of the following situations except ________ .
c. as a substitute for face-to-face conversations or phone calls
Globalization, outsourcing, a struggling economy, the Internet, and other factors have increased the complexity of the job market and fundamentally changed the business world. When it comes to your résumé, for example, in today's job market, employers are more likely to
read it digitally