BCOM Test 1

Which of the following do organizations use to indicate their core values and clarify which behaviors they believe are unethical?

A code of conduct

Which of the following statements about writing bad-news messages is true?

A direct approach may be appropriate if you need to convince your readers that they must take action to solve a problem

Which of the following sentences handles its subject most positively?

Although all of our positions are filed, we will hold your application for a possible future opening.

Which of the following statements about courtesy is true?

Courtesy involves keeping in mind what will make the recipient feel understood, appreciated, and comfortable

Sonya is the head of human resources at her company......

Define the problem

Colette is a business executive from France, and Franz is a business executive from Germany...

English

Shalene works for a hotel and needs to write a bad-news message...

Get the group to see the refusal as a reasonable business decision

Which of the following examples would be the most effective closing for the refusal of a request?

I hope you reapply for the grant next year

What is the advantage of closing a message with a tailored ending?

It helps in building more goodwill.

Which of the following statements about external-operational communication is true?

It includes all of the business's efforts at selling, from sales letters and emails to ads, tradeshow displays, and customer visits.

Which of the following best exemplifies a communicator's professional context influencing communication?

Morgan, an architect, prefers to communicate ideas visually.

which of the following examples involves an internal audience for business communication?

Most of the company's employees find the CEO's presentation motivational

Which of the following is the best way for a business professional to be considerate to a client?

Offer an alternative solution when saying "no" to a request

Which of the following is true of order acknowledgements?

Order acknowledgements generally tell the people who order goods the status of their orders.

Which of the following guidelines should be followed when responding favorably to multiple questions in a routine inquiry message?

Order your answers logically, such as in numbered paragraphs

Which of the following statements about organizational culture is true?

Organizational culture refers to an organization's customary, but often unstated, ways of perceiving and doing things

Fred has to refuse a request asking his company to support a project to build a public park near the company. Which of the following statements is the most effective setup for this refusal?

Our company allots a certain amount each year to support community projects, but this year's allotment has been assigned

Which of the following statements about positive words is true?

Positive wording can help put readers in a receptive frame of mind.

Which of the following examples demonstrates the appropriate use of business etiquette?

Roberta listens carefully to Jim's complaint about his workload

Which of the following is the most effective method of making questions stand out in a routine message?

Structuring questions in true question form

Communication with an external audience should be undertaken with careful attention to both content and tone because

Such messages can be regarded as public relations messages, conveying a certain image of the company

Which of the following would be a good buffer statement for an indirect bad-news message?

Thank you for notifying us of the problem you have experienced with your electric heater

Which of the following guidelines should be followed when writing an effective message carrying good news?

The objective of the message should be made clear within the first paragraph

Which of the following statements about ethnic diversity in the workplace is true?

The youngest generation in the workplace has the most ethnic diversity

What are two primary goals of a refused request?

To present the bad news and maintain goodwill

When making a negative announcement, you should remember that an indirect, tactful approach is usually better than an aggressive approach

True

Which of the following best exemplifies the way a sentence should be structured when delivering negative news?

We cannot make a refund, but you may choose a comparable product from our website

In which of the following cases will a less formal style of communication be most appropriate?

When communicating with someone you know

In February, Halina receives a customer inquiry asking whether her hotel's penthouse suite is available on April 5th....

Yes, Our penthouse suite is available on April 5th

Which of the following phrases would be the most appropriate to begin an adjustment refusal message?

Your April 7 request for adjustment

Which of the following is the most appropriate beginning for a typical routine inquiry message?

a brief statement to orient the reader

Meeka feels like she can trust Victor to always be honest. This is a sign that victor has

a high level of credibility

An external-informational message should use a tone that

builds a relationship with the reader

Part of having ________ means understanding that businesspeople from other countries may have very different attitudes about punctuality and efficiency.

cross-cultural competency

the way calista and other people from her native city collectively understand and interpret the world is referred to as their

culture

Cross-cultural business communication skills are not needed by employees of companies that do business only in the United States.

false

Ozqur owns a chain of frozen yogurt shop....

formal internal-operational

Which of the following is a current challenge for business communicators?

increased need for employees with media literacy

It is best to use the indirect approach in creating a message when the message is

likely to evoke a negative response from the reader

Ethics is the study of

the principles that guide how people interact and the choices they make

Not all the people who belong to a particular culture within the United States embrace that culture enthusiastically

true

Well-researched cultural stereotypes can serve as useful basic models to help you adapt your behavior to interacting with other cultures.

true

When you anticipate that the reader will grant an adjustment to your claim, using the direct approach is suitable

true

The you-viewpoint is also called the

you-attitude

Which of the following statements best illustrates the you-viewpoint?

your refund has been approved, and your account will be credited with the amount.