Best Practices in Management

The head of the information technology (IT) department gathers, collates, analyzes, and disseminates information on a new computer networking project.Which management role is being performed by the head of this department? Interpersonal Liaison Informational Decisional

Informational

Which leadership style considers company culture and employee attitudes when making process changes? Continuous Integrated Rational Panacea

Integrated Correct! An integrated leader incorporates knowledge of the culture, people's feelings about change, and other aspects of human capital when initiating and making changes.

A professional is asked to make sure that the ideas and goals of the company become reality rather than words on paper. Which managerial attribute should be used to accomplish this task? Overseeing processes Setting direction Focusing on relationship Creating vision and mission

Overseeing processes

Naomi is developing guidelines and deadlines that must be for the organization to goals of the organization. She is performing which manager function/responsibility? a. Planning b. Organizing c. Leading d. Coordinating

Planning

What is a purpose of the first step in Lewin's change model? Demonstrating the urgency for change Understanding the change obstacles Creating a change history of small wins Rewarding people who embrace change

Demonstrating the urgency for change Correct! The first step in Lewin's change model is unfreezing. Demonstrating the urgency for change is one of the purposes of this step.

A manager, who is acting as an internal consultant, is asked for a product recommendation. Which activity is this manager performing? Overseeing the work of subordinates Coordinating work with several departments Determining appropriate software to be purchased Developing a comprehensive long-range plan

Determining appropriate software to be purchased

A fast food chain restaurant seeks to open three more locations in a geographic territory within a one-year time frame. Which type of goal is being used for this expansion? Short-term Ultra long-term Immediate-term Long-term

Short-term

An organization is in the process of implementing a strategic management process to accomplish long-term goals and sustain competitive advantage. What is the first step this organization should take in this process? Strategic objectives and analysis Strategic formulation Strategic implementation Strategic evaluation and control

Strategic objectives and analysis

Edwin Locke discusses that a leader should possess cognitive abilities, conceptual skills and be capable of exercising sound judgement. His theory is known as the __________Theory. a. The Behavioral theory b. The Trait theory c. Contingency theory d. Transactional theory

The Trait Theory

Which attribute is possessed by managers when compared to leaders? They motivate through intrinsic processes. They use their authority to gain compliance. They are most productive when they challenge authority. They gain power through their sense of influence.

They use their authority to gain compliance.

How do leaders in an organization exercise power? Through their ability to adhere to best practices By following a company's bylaws Through their ability to influence others By reacting to competitive forces

Through their ability to influence others

A marketing team sets a goal to increase its product market share by 10%. Which other component of a SMART goal should this team include? Specificity Acceptability Measurable Time-bound

Time-bound Correct! The goal needs a defined deadline for it to be achieved.

What is the function of operations management in achieving strategic goals? Defining goals to support mission Transforming resources into profits Focusing on broad company outcomes Describing long-term business goals

Transforming resources into profits

A manager makes time during monthly staff meetings to talk about the company's vision. The manager's enthusiasm inspires staff to exceed their duties.Which leadership attribute is this manager displaying? Implementing plans Reducing risks Being an influencer Setting objectives

Being an influencer

The chief information officer (CIO) for a credit union is planning to make sweeping changes to the network infrastructure and the software used to manage banking. The CIO wants the new technology to be accepted as widely as possible throughout the organization by reducing employee resistance to change. Which result is this CIO attempting to achieve? Feedback Input Buy-in Consensus

Buy-in

During which stage of project management are success factors identified? Developing detailed implementation plans Defining the project and listing all necessary tasks Considering constraints on time, money, and resources Estimating the resources needed

Considering constraints on time, money, and resources Correct! All projects have risks that can affect success of the business. These are considered and documented at this step, step 4.

Which aspect of project management requires identifying limits or risks to the project? Estimation Constraints Definition Plans

Constraints Correct! Project constraints explain what limits or risks are associated with the project. For example, an economic downturn could result in customers spending less on a company's product, which presents a risk to a company that is investing in producing a new product.

The success of a company stems from its ability to create strong economies of scale and use efficient operations. Which competitive operational strategy is this company employing? Market variation Differentiation Cost leadership Speed to market

Cost leadership

A manager discusses with employees the company's long-term strategic-planning goal of reducing employee injuries by 50% over the next five years.Which operational strategy will management use to start monitoring goal achievement? Surveying employees to ascertain safety priorities Analyzing competitor safety management strategies Establishing baseline performance measures Identifying trends in the industry related to the goal

Establishing baseline performance measures

What is a function of leadership? Establishing vision and mission Executing strategic plans Maintaining order and stability Focusing on processes

Establishing vision and mission

What are the two major components of the master budget? Direct materials and overhead budgets Selling and administrative budgets Capital expenditures and cash budgets Financial and operating budgets

Financial and operating budgets Correct! The master budget is composed of the operating budget and the financial budget.

Corporate leadership of a company informs the sales managers that they will need to adopt and use differentiation strategies to help improve operational performance at the beginning of the next fiscal year. Which action should the sales team take to meet this directive? Focus on strengthening the company's branding Target a segment of the market that is not being addressed Sell a large volume of goods at a low cost Liquidate existing inventory to create new sales opportunities

Focus on strengthening the company's branding

Why should a manager regularly compare budgeted revenues and expenses with actual operational performance? For financial prediction purposes For control purposes To create contingency plans To analyze environmental factors

For control purposes Correct! Regular monitoring of budgeted versus actual performance allows managers to control operations so budgets can be corrected if necessary.

Executives at a manufacturing company have started a change initiative focused on retooling the production process to be more efficient. Which group will resist this change due to possible job loss? Frontline workers Sales force Assembly trainers Executive team

Frontline workers Correct! Frontline workers may be concerned about job losses. Involving them in understanding the need for change will reduce staff morale problems. It will also prevent workers from undermining the change process.

Maggie is a manager that is known for communicating effectively, listening to others, giving positive feedback, and motivating individuals to accomplish their objectives. Maggie is using which management skill? a. Technical skills b. Communication skills c. Human relations skills d. Conceptual skills

Human Relations Skills

A hardworking, dependable employee is struggling to perform a particular job. What is the first step a manager should take before assigning this employee to another job? Identify the employee's strengths and weaknesses Contact the employee's union representative for suggestions Refer the employee to human resources for an evaluation Provide the employee with training and a mentor

Identify the employee's strengths and weaknesses

What is the function of a tactical plan? Creating long-term goals Identifying short-term actions Committing significant resources Emphasizing future operations

Identifying short-term actions

Which report shows the change in the company's financial performance over a stated period of time? Revenue projection Income statement Balance sheet Sales budget

Income statement Correct! The income statement shows the change in the financial status of an organization over a specified period.

Over the course of the next three to five years, a firm looks to grow revenue by 10%, expand into two new geographic markets, and launch two new projects that are currently in the research and development stage. Which business component is being addressed by this firm? Grand strategies Short-term goals Long-term goals Vision statements

Long-term goals

For an organization to be successful, decisions must be made to allocate resources, prioritize projects, and monitor overall progress toward goals. Whose responsibility is this within the organization? Management Management Consultants Senior leaders Front-line employees

Management

A professional was hired by an organization to administer the many intricate details involved in the operation of the business. Which role is being fulfilled by this professional? Entrepreneur Consultant Manager Leader

Manager

To finance operations, a company routinely borrows from a local bank at the best possible terms. Which budgetary activity does this action reflect? Forecasting revenue Process improvement Reducing overhead costs Managing cash flow

Managing Cash Flow Correct! Borrowing capital at the best possible terms is one of the objectives of cash flow management.

A company's operational strategy targets a 10% improvement in customer service satisfaction ratings. Companies in this market usually see a 3% improvement in customer service satisfaction ratings. Which aspect of SMART goal planning does this represent? Realistic Specific Time-bound Measurable

Measurable

A manager continually gathers data regarding the organization's competition and the general business environment. Which management attribute is this individual displaying? Negotiator Influencer Figurehead Monitor

Monitor

A manager is great at persuading staff members to undertake tasks they feel are beyond their particular skill set. Which five fundamental management functions help this manager achieve this result? Planning, organizing, leading, coordinating, and controlling Planning, orbiting, leaning, directing, and contradicting Performing, observing, labeling, categorizing, and coordinating Performing, orchestrating, learning, reflecting, and comparing

Planning, organizing, leading, coordinating, and controlling

A manager is working on department production goals set by a director and needs to illustrate how planning will be used in the next project. Which action illustrates this component? Appointing a new production manager Projecting the number of units that will be sold Determining if the project was profitable this month Forming a committee to interview potential employees

Projecting the number of units that will be sold

A manufacturer of baseball bats must determine the level of inventory necessary to make the bats. The bats require raw material of wood blocks. The manager wishes to have a certain number of blocks available in addition to just-in-time inventory. What is an advantage of using this strategy? Ready for demand spikes Reduced waste and cost Less inventory to manage Efficient supply chain

Ready for demand spikes

What is the purpose of using Lean techniques in change management? Analyzing need for improvements Aligning operations with the mission Reducing process inefficiencies Creating transformational change

Reducing process inefficiencies Correct! A Lean project is intended to make small process changes such as reducing waste and inefficiencies. It is not a project involving a large scope of change in the organization.

A company's new way of doing things is becoming ingrained in the routine of how the company operates on a day-to-day basis. Which stage of Lewin's change model is present in this company? Beginning change Identifying obstacles Unfreezing Refreezing

Refreezing Correct! During this last stage in Lewin's change model, the change has been implemented. It is becoming the new status quo. To ensure success, people are rewarded for embracing the change so everyone gets on board.

A senior leader is considering a significant change in the products offered by the company. What are this leader's primary responsibilities, as opposed to a manager's responsibilities, in making this change? Developing operational strategies to support the new products. Identifying staffing requirements needed for the new products. Creating a marketing strategy for the new products. Updating and communicating the company's mission and vision regarding the new products.

Updating and communicating the company's mission and vision regarding the new products.

A company owner writes a detailed and clear picture of what the company will look like five years from now. What is this owner defining to the employees? Vision statement Mission statement Organizational structure Innate attribute

Vision Statement

Milo is a CEO for Best Company, he needs to show the change in the financial status of the organization over a specific period of time. Milo will need to prepare what type of statement? a. Income Statement b. Cash Flow c. Balance Sheet d. Sales Plan

a. Income Statement

A budget should describe management's______relating to the state of the economy over the planning horizon. a. Cash flow b. Assets/liabilities c. Assumptions d. Current profit

c. Assumptions

Which external force motivates a fast food restaurant chain to initiate a change project? Food service employees reach out to the local union for organizing information. The board of directors conducts a nationwide search for a new president. A competitor adds healthy menu items that will attract customers. State worker compensation rates decline due to fewer accidents.

A competitor adds healthy menu items that will attract customers. Correct! When a competitor adds a new product that could take customers away from the fast food restaurant, this outside force would initiate a change project.

Margaret, a CEO for Best Corp. wants to write a statement that will inspire and motivate people. Margaret should write a_____? a. A code of ethics policy b. A mission statement c. A vision statement d. A values statement

A vision Statement

To ensure a productivity goal is met, a manager provides new computers and software updates for all employees in the company. Which aspect of a SMART goal is reflected by this manager's action? Time-bound Attainable Operational Strategic

Attainable Correct! When setting attainable SMART goals, it is important to make sure that the resources needed to accomplish a task are available to the employees.

What do job costing and process costing for projects have in common? Both are for different jobs with varied production requirements. Both have costs accumulated by department. Both have predetermined overhead rates. Both are for a single long-term product.

Both have predetermined overhead rates. Correct! Job costing and process costing both have predetermined overhead rates.

The frontline employees of a manufacturing company have developed a list of environmentally friendly practices they would like to see the company adopt. They have presented this list to executive leadership during a board meeting. Which approach to change is being used by this company? Bottom-up Top-down Incremental Immediate

Bottom-up

A company has hired an organization development (OD) consultant to work with the internal managers to effect a significant change in organizational culture. Which technique increases the chance of success? Communicating the change so that employees are fully informed of the plan prior to implementation Launching directly into the new culture to minimize organizational stress for employees during the change process Developing a plan to help those employees who resist change to find a new job role Building a change plan with select employees to reduce internal stress before announcing changes at a company-wide meeting

Communicating the change so that employees are fully informed of the plan prior to implementation

The chief operating officer (COO) of an organization understands how the various parts of the system are interdependent. The COO also recognizes how the smooth operation of the organization produces value for customers. Which type of leadership skill is being illustrated by this COO? Technical Conceptual Problem-solving Interpersonal

Conceptual

The operations manager for a chain of restaurants is budgeting for the addition of more healthy menu options and realizes the project may involve unanticipated costs. How should the manager budget for these costs? Document opportunity costs Forecast net revenue Create a contingency fund Estimate cash flow

Create a contingency fund Correct! Managers create a contingency plan for a new product or project to identify alternate paths for the project in case various difficulties are encountered. A component of this plan often includes a contingency fund that is set aside to cover unanticipated costs.

An organization merges with another, forming a new organization. Members of a team composed of executives and managers from both organizations agree that the strategic goal of the new organization is to expand market share to 50% of its niche in five years. Which operational strategy should be used to achieve this target? Create a specific set of actions and metrics for implementation Feature the new organization's executives in an industry publication Revise the organization's mission statement to address the merger Devise a new internal slogan supporting the plan to improve morale

Create a specific set of actions and metrics for implementation

A change professional has been asked to help prepare an organization to implement a new electronic production system to replace the current, inefficient system. The organization has finished the preparation for the project and is beginning the actual change process. Which strategy should be used to reduce potential resistance and barriers at this stage of this process? Identifying potential naysayers and encouraging them to leave the organization prior to implementation Requiring employees to attend mandatory diversity and inclusion training Providing a severance package to displaced workers and assisting with job searches Creating a history of success that demonstrates how the change effort is expected to progress

Creating a history of success that demonstrates how the change effort is expected to progress

An incoming chief executive officer (CEO) has a plan to move the company toward products that are certified as manufactured from 100% sustainable sources and suggests an employee training program to educate the workforce on environmental sustainability. Which aspect of change does this plan impact? Policy Mission Culture Technology

Culture

Which information does a projected income statement report as a function of the budget-planning process? Sales plan Deferred revenue Current profit Market share

Current profit Correct! The projected income statement contains sales and other data from the previous financial period. This provides information on current profit and expenses.

Which element of project management requires budgeting for customer choices? Customization costs Inventory requirements Production timeline Implementation initiative

Customization costs Correct! Determining the cost of product customization is important to establish. Identifying the costs associated with each customization option is important in budgeting for customer choices.

An organization is considering a broad new initiative to change its existing culture into one that delivers high performance. The leader of the change process would like to assess the need for change and determine factors that would help reduce potential resistance. Which process should this leader use to meet this objective? Determining the scope, level, and intentionality of the change Considering using six sigma techniques to reduce change barriers Determining how change will affect personal and coworker practice Considering the downsides of the change should it fail

Determining the scope, level, and intentionality of the change

What is the focus of the full-range theory of leadership? Effective leaders focus on identifying equitable exchanges between leader and follower. Effective leaders focus on engaging in the correct actions. Effective leaders focus on motivation and morale by connecting the employee's sense of identity to a project and the organization. Effective leaders focus on the current circumstance to identify what is necessary in the situation.

Effective leaders focus on motivation and morale by connecting the employee's sense of identity to a project and the organization.

A company established a long-term strategic-planning goal to expand operations to international markets. The managers are now tasked with developing the strategic objectives to meet this goal. Which customer-driven operational strategy will support this task? Identifying the market position with the expansion Determining return on investment for expansion Decentralizing decision-making for international markets Creating economies of scale in international markets

Identifying the market position with the expansion

A manager with a building construction company hears that the building permits submitted to the city's works department for approval have been delayed. The manager offers to speak with the city's works department head, who is a member of the manager's church.Which Mintzberg's managerial role is this manager fulfilling? Decision maker Setting objectives Changemaker Interpersonal relationships

Interpersonal relationships

Leadership at an IT manufacturing company decides to outsource future production to decrease labor costs. The production team immediately goes on strike to demonstrate opposition to this decision. As a result, production stops. Which barrier to change does this represent? Technology Labor Supplier Customer

Labor Correct! People process barriers occur when people disagree with process changes and stand in the way of making a change. In this scenario, the production team has decided to go on strike and disrupt production to demonstrate its opposition to the outsourcing. This is a labor process barrier.

A thriving organization is trying to encourage their managers to use their leadership attributes rather than their managerial attributes to engage employees. Which statement accurately describes this goal? Leaders are able to handle the day-to-day operations of the organization. Leaders have the full backing of the organization's board of directors. Leaders do not necessarily need to be in a position of power to be successful. Leaders possess innate qualities from birth that many do not possess.

Leaders do not necessarily need to be in a position of power to be successful.

Which function is a manager performing when developing the department's annual budget? Controlling Negotiating Planning Organizing

Organizing

An organization that has specified quality as part of its vision has set a yearly goal of maintaining 80% error-free production. At the end of year one, the organization achieved only 65%. Which stage of project management is this organization in currently? Establishing timeline Developing strategy Determining objective Measuring performance

Measuring performance Correct! The organization has measured its performance and has fallen short of its 80% error-free production goal by 15%. Measuring performance allows the organization to determine its gap between goals and current performance in order to make improvements.

A business owner began to computerize the organization's operations and has encouraged members of the staff to see the change as an opportunity for professional development. Which leadership attribute is this business owner exhibiting? Motivating employees Reducing risks Focusing on short-term goals Eyeing the horizon

Motivating employees

Which inherent costs do managers need to consider when choosing one strategic path over another? Fixed Variable Sunk Opportunity

Opportunity

A production manager has been given the responsibility to prepare the manufacturing employees for a change to different raw materials for making their products. This will require training on how to handle the new materials. Temporarily, this change will slow down production, increase labor costs, and likely increase material waste until the team is fully trained and skilled with the new materials. This manager has not taken time to discuss these issues with the materials procurement team nor with the shipping and sales teams. This manager is exhibiting which hurdle to change? Not listening to bottom up feedback Reinforcing departmental silos Personal low morale Not aligning to organizational goals

Reinforcing departmental silos

A company is making a major change to the manufacturing process of glassware and is adding custom engraving to several of the products. Workers are concerned that productivity will drop when the new step is added and that error rates during the engraving process will be high. The owner understands the issues associated with making a top-down change and is committed to helping the employees understand the reasoning behind the decision. Which employee issue is associated with this change direction? Discomfort with experimentation to determine best practice Reluctance to move away from an established routine Inability to work together to construct the needed change Weakness in managing emergent processes for production

Reluctance to move away from an established routine

Which component must be developed when creating an operating budget for the upcoming fiscal year? Financial assets Owner's equity Sales plan Cash flow

Sales Plan Correct! The sales plan is a projection of the expected number of items that will be sold during the upcoming year.

A technology company trains businesses to use web-based solutions to track customer product decisions. Which aspect of operations will this technology improve? Inventory management Sales forecasting accuracy Cash flow management Receivables collections

Sales forecasting accuracy

A senior manager's work involves both management and leadership roles. The focus is on creating specific, long-term goals for the future direction of the company. Which leadership attribute is being asked of this manager? Decision maker Influence maker Strategic visionary Resource allocator

Strategic visionary

A nursing home manager has been given a goal of reducing patient falls by 20% over the next three years by implementing a falls prevention protocol and reporting results annually. What is this manager's role now that the method to meet this objective has been established? Creating new goals to support the strategic plan Discussing the plan with newly admitted patients Hiring new staff to supervise patient care Supervising implementation of the plan

Supervising implementation of the plan

A manager is requested to help whenever there is a breakdown in a firm's production line. Which primary skills does this manager need to apply when such breakdowns occur? Delegation skills Conceptual skills Technical Skills Communication skills

Technical Skills

What leadership theory is a positive one and benefits both parties? a. The behavioral theory b. The Trait theory c. The Contingency theory d. The Transactional theory

The Transactional Theory

The Deming cycle consists of ________________Which of the following. a. Planning, organizing, directing, controlling b. Organizing, doing, setting, acting c. Planning, doing, checking acting d. Organizing, doing, checking, acting

c. Planning, doing, checking acting

What type of plan or goal focuses on long-term goals, performance measures and major projects for the organizational to accomplish within a certain period of time? a. Operational plan b. Tactical plan c. Strategic plan d. SMART goal

c. Strategic plan

What is a variable cost for an electronic-watch maker? Time of a technician to assemble the watch Insurance on the watch assembly line equipment Routine quality testing equipment for watches New accounting system software to track watch sales

Time of a technician to assemble the watch

Why is it important for managers to sales forecast within a company? To accelerate cash and credit sales inflow To determine how to create and manage the company's sales force To hire sales representatives with product knowledge To take advantage of marketplace sales opportunities

To determine how to create and manage the company's sales force Correct! Sales forecasts are used to decide how to create sales territories, how to set quotas for each sales representative, and how to measure performance.

A significant change in a company's billing process was recently implemented. Which component of change management should be used now? Create a clear strategy Empower employees Communicate effectively Track progress

Track progress Correct! Management will want to closely monitor the changes to be sure the intended result is being achieved. This involves talking with employees and determining if small changes are needed to improve efficiency and customer satisfaction.

An urgent care center has changed from being open eight hours on the weekend to 24-hour coverage. The care center is struggling to find employees to cover the additional shifts. Which step should leadership take at this point to overcome this type of barrier in the change process? Revise tactics to meet strategic objectives Engage a human resource consultant Hire staff willing to adapt to the schedule Understand the root cause of resistance

Understand the root cause of resistance Correct! Employee resistance should not be ignored as it can undermine the change effort, even if only a small number of staff are resistant. Before taking any action, the root cause of the resistance should be understood to determine the best actions.

__________is the most negative reaction to a proposed change attempt. In contrast, _______involves being disturbed by changes without necessarily voicing these opinions. Instead. _____, however, involves going along with proposed changes with little enthusiasm. _______are defenders of the new way and encourage others around them to give support to the change effort as well. a. Active resistance, passive resistance, Compliance, enthusiastic support b. Passive resistance, compliance, active resistance, enthusiastic support c. Enthusiastic support, compliance, active resistance, passive resistance

a. Active resistance, passive resistance, Compliance, enthusiastic support

Developing a well-integrated company using corporate strategies, producing products and services with a focus on customer satisfaction, maximizing the organization's core competencies, and creating a system to measure competitive priorities are known as? a. Operational strategies b. Corporate strategies c. Business strategies d. Competitive strategies

a. Operational strategies

Robert Iger took over Disney, to show his commitment to innovation, he became involved in the process of game creation, attended summits of developers, and gave feedback to programmers about the games. Thus, he modeled his engagement in the idea creation process. This is a leadership example of: a. Role modeling b. Rituals and Routines c. Anti-change leadership

a. Role modeling

What is a good reason to have a strong, positive corporate culture? (pg. 40) a. a strong corporate culture can help a corporation to build its brand. b. many organizational elements within a culture are not aligned to its brand image c. organizational culture should be set by employee motivation

a. a strong corporate culture can help a corporation to build its brand.

Sally is the CEO of Paint Industry. She is known throughout her organization for promoting and instilling a culture that is most conducive to both the strategy and objectives of the organization over the long term. Sally personifies managers who are aware of: a. their role as cultural ambassadors b. promoting a robust authoritarian hierarchy c. innovation that is contradictory to employee interests

a. their role as cultural ambassadors

Corporate culture is usually derived from the _____________and comes in the form of expectation and consistency throughout the organization. a. top down (i.e., upper management sets the tone) b. Organizational structure c. Bottom up (i.e. lower management sets the tone)

a. top down (i.e., upper management sets the tone)

An organization with a _______or one that is not consistent with the mission and vision of the organization can lead to disengaged employees, high employee turnover, poor customer relations, and lower profits. a. weak culture b. strong culture s. lack of adequate employees

a. weak culture

What is a purpose of the first step in Lewin's change model? a) Understanding the change obstacles b) Demonstrating the urgency for change c) Creating a change history of small wins d) Rewarding people who embrace change

b) Demonstrating the urgency for change

Decision-making in many departments of an organization is based on the ____________? a. Cash flow b. Sales forecast c. Operating forecast d. Production budget

b. Sales forecast

Bruce is developing quantitative statements to evaluate an organization's department and employees progress toward meeting their goals. This is an example of: a. Strategic objectives & analysis b. Strategic formulation c. Strategic implementation d. Strategic evaluation

b. Strategic formulation

An organization is considering a broad new initiative to change its existing culture into one that delivers high performance. The leader of the change process would like to assess the need for change and determine factors that would help reduce potential resistance. Which process should this leader use to meet this objective? a) Requiring employees to attend mandatory diversity and inclusion training b) Providing a severance package to displaced workers and assisting with job searches c) Creating a history of success that demonstrates how the change effort is expected to progress d) Identifying potential naysayers and encouraging them to leave the organization prior to implementation

c) Creating a history of success that demonstrates how the change effort is expected to progress

An urgent care center is planning to change from being open eight hours on the weekend to 24-hour coverage. Which step should leadership take at this point to overcome barriers in this change process? a) Hire staff willing to adapt to the schedule b) Engage a human resource consultant c) Revise tactics to meet strategic objectives d) Understand the root cause of resistance

d) Understand the root cause of resistance

A budget a company uses to make sure its expenses fall within financial parameters. It can also be used to evaluate an organization's success and operationalize its strategy is called______? a. Operating Budget b. Financial Budget c. Sales Budget d. Master Budget

d. Master Budget

A_______cost is any cost resulting from a missed opportunity that cannot be recovered. a. Opportunity cost b. Variable cost c. Fixed cost d. Sunk cost

d. Sunk cost