Bim 2
The memo header lists basic information about the document. Most memo headers include at least four lines which typically do NOT include ____.
A call to action
What is a memo? Name two types of situations where you would send a memo rather than an e-mail message?
A memo is a professional document that is written to people within an organization. Giving information to departments and managers.
In addition to the main recipient, you can send copies of the message to other people by including their e-mail addresses in the ____ field.
Cc
You can use an e-mail message to ____.
Collect information, respond to requests, confirm decisions.
A(n) ____________________ message, also called a confirmation, to-file, or incident message, confirms events, ideas, discussions, agreements, changes, or instructions.
Documentation
A(n)____________________ is communication composed on and sent with electronic mail technology.
Define e-mail message. Name four situations where you would choose to send an e-mail message.
E-mail is electronic mail that people use to ask questions confirm information or request information.
Referring to the bad-news message above, it is good that the second paragraph ____.
Explains the background before delivering bad news.
In the first line of the memo, Sara should ____.
Express appreciation and understanding
If you need to discuss more than one topic send them, in a clearly listed manner, in one e-mail message.
False
In 2008, the average e-mail user in an organization received about 50 messages a day.
False
Make sure to include a deadline when you write a bad-news message. (True or False)
False
Memos are generally shorter, more immediate, and less formal than e-mail messages. (True or False)
False
Referring to the written request above, one of the strengths of this message is that it does not start off making a direct request of the reader. (True or False)
False
You will write a "bad-news" message when you need to ask colleagues if they are available for a meeting.
False, Request
If your reader is likely to be disappointed when receiving the bad-news message, take a(n) "direct" approach to the bad news, which reveals the message in stages. (True or False)
False, indirect
Write a(n) "e-mail message" when you need a formal or written, formatted record of your internal communication. (True or false)
False, memo
"Conference" calls or in-person meetings are appropriate when you need to guarantee privacy or discuss sensitive topics. (True or False)
False, phone
End your e-mail message with a "footer" block that includes your name and contact information. (True or false)
False, signature
A(n) ____ is a hard, or printed, copy of a document written for people within a single organization.
Memo
When you use the ____________________ feature in your e-mail program, the program usually inserts "Re:" at the beginning of the Subject line, then inserts the original subject text.
Reply
When using request messages, ____.
Start your message by directly making your request, use bulleted or numbered lists to present details, Use a polite tone
To make sure your e-mail messages are not blocked by filters, the book recommends to avoid having all of these in the subject line EXCEPT ____.
The person's name
A recent study by Barracuda Networks found that almost 65 percent of e-mail users receive up to 10 unwanted e-mail messages, or "spam", per day. (True or false)
True
A wiki is a Web site that many users can contribute to by creating and editing the content. (True or False)
True
E-mail is the most popular way to exchange information in organizations. (True or False)
True
If you cannot answer the questions or comply with the request in the request message, write a bad-news message. (True or False)
True
Most memo headers include at least four lines, similar to an e-mail message: "Date", To, From, and Subject (or Re). "(True or False)
True
Referring to the written request above, one of the weaknesses of this message is that it does not include a deadline or a call to action.
True
To keep from being blocked by spam filters, avoid exclamation points and words in all caps in your e-mail messages. (True or false)
True
Unlike e-mail, you should only send memos to others within your organization.
True
Use job titles in the To: and From: lines of a memo when writing to someone with a(n) "higher" rank in the hierarchy of your organization. (True or false)
True
When sending an e-mail, end with a(n) "signature block" that includes your name and contact information. (True or false)
True
You want to express opinions
Use blog
You need to exchange confidential documents not suitable for peer review
Use email
When writing and sending e-mail responses, the chapter recommends to do all of the following EXCEPT ____.
Use reply to all feature
Everyone on your project team needs to share a common set of documents
Use wiki
You need to work with the latest budgets and schedules for your project
Use wiki
You want to organize meeting notes and team calendars
Use wiki
Use the ____________________ field to send copies of your message to others without displaying their e-mail addresses.
bcc (Blind carbon copy)
When writing an e-mail or memo, communicate the main idea of your message in the ____.
first sentence
Referring to the bad-news message above, one of the strengths of the message is that the first paragraph establishes ____.
goodwill
Whether you are writing an e-mail or composing a printed memo, your messages should include four basic elements that does NOT include a ____.
graphic
A(n) ____________________ message asks for information or action from someone else.
request
In a memo header, "Re" is short for the Latin word Res, which means "____."
subject
Sara ends her memo by ____.
thanking the staff for their efforts
When writing a bad-news message, start with a statement ____
that establishes good will
With a traditional memo, sign ____ in the From line of the header
your initials to the right of your typed name
When sending a documentation message, avoid including ____ on the Cc line of a documentation message, which might seem threatening to your recipient.
your manager, or a superior other than your manager
