BIS 270 Chapter 11 Quiz Questions

The major concern regarding software as a service involves: A. the high dependence a firm develops with its SaaS vendor. B. the incompatibility between the software and hardware functions. C. the huge costs incurred in maintaining the proprietary software. D. the large number of bugs inherent in such software services. E. the costs involved in deploying additional staff to maintain the SaaS infrastructure.

A.

Those looking to share open source projects, contribute to these projects, or examine the code of projects (a great way to learn) should visit the site ___________. A. GitHub B. Google Play C. Tunes AppStore D. Facebook Hackathon

A.

Total cost of ownership is all the cost associated with the design, development, testing, implementation documentation, training and maintenance of a software system. A. True B. False

A.

______________ offerings—free alternatives where anyone can look at and potentially modify a program's code A. Open source software B. Standard Source C. None of the above D. Integration software E. Distributed software

A.

App platforms lower the switching costs of software developers when compared to costs associated with developing browser-based alternatives. A. True B. False

B.

In contrast to other major platforms, there has never been a major open source software security vulnerability. A. True B. False

B.

Most firms will opt for an IT configuration that is 100 percent in-house, packaged, or SaaS. A. True B. False

B.

Products and services designed to target a specific industry are known as horizontal niches. A. True B. False

B.

SaaS means a greater consumerization of technology, which is rarely, if ever, works out well for firms. A. True B. False

B.

The ____ between the customer and the vendor usually specify the levels of availability, serviceability, performance, operation, or other commitment requirements. A. tender B. service level agreements C. requests for information D. mission statement E. job description

B.

The fixed cost to produce a software product is effectively zero. A. True B. False

B.

The high customer costs of cloud computing raise the barriers to entry for startup technology firms seeking cloud services. A. True B. False

B.

Virtualization offers firms many advantages, but one disadvantage is that it requires firms to buy more server computers than if organizations had not deployed virtualization. A. True B. False

B.

Which software allows a single computer to function as if it were several different computers? A. Distributed software B. Virtualization software C. Integration software D. Simulation software E. Grid software

B.

_____ is a form of cloud computing where a firm subscribes to a third-party software-replacing service that is delivered online. A. SQL B. Software as a service C. Virtualization D. Cloudbursting E. Open source computing

B.

iBeacon is: A. a security protocol for apps, unavailable in browser-based alternatives. B. a technology that apps can use to determine a user's location. C. an app marketing service with supporting standards to allow app developers to promote their offerings. D. a US government smartphone monitoring service that monitors app usage. E. a cloud-based broadband standard.

B.

A server running _____ software can create smaller compartments in memory that each behave as a separate computer with its own operating system and resources. A. embedded B. application server C. virtualization D. cloud computing E. enterprise

C.

When a firm runs an instance of a PC's software on another machine and simply delivers the image of what's executing to the remote device, it is said to be operating on a(n) _____. A. real platform B. expert system C. virtual desktop D. proxy server E. neural network

C.

Which of the following is a customer relationship management software? A. HBase B. Zimbra C. Siebel D. Cassandra E. OpenSolaris

C.

Which of the following is true about SaaS? A. It involves longer deployment times compared with installed packaged software or systems developed in-house B. It lacks scalability thereby making it difficult for firms to ramp up during periods of unexpectedly high system use. C. Its associated costs are treated as variable operating expenses rather than fixed capital expenses. D. It is considered to be a risky approach as startup costs tend to be high. E. It lowers the costs associated with software and hardware but increases maintenance and staff expenses.

C.

With _______, firms get the most basic offerings but can also do the most customization, putting their own tools (operating systems, databases, programming languages) on top. A. SaaS B. VaaS C. IaaS D. PaaS

C.

_____ are unpredicted but highly impactful/spiking events. A. Black sources B. Black bursts C. Black swans D. None of the above E. Black clouds

C.

In the context of open source software, the term "hardened" is used to describe: A. firms that dominate the market for anti-virus software. B. companies with security as their core competency. C. anti-virus and anti-malware software products. D. technology products with particularly strong security features. E. software products with modest security features, but low performance.

D.

_____ are massive networks of computer servers running software to coordinate their collective use. A. Black swans B. Vertical niches C. Virtualization vendors D. Server farms E. Service-oriented architectures

D.

_____ is a scalability solution that is usually provided as an overflow service, kicking in as needed. A. Vertical specialization B. Long tail C. Transitioning D. Cloudbursting E. Crowdsourcing

D.

_____ is the ability to either handle increasing workloads or to be easily expanded to manage workload increases. A. Reliability B. Traction C. Availability D. Scalability E. Interoperability

D.

Oracle, a firm that sells commercial ERP and database products, provides Linux for free, selling high-margin Linux support contracts for as much as five-hundred-thousand dollars. This is an example of: A. firms using open source software to fuel hardware sales. B. the shift from open source software toward a proprietary software regime. C. risks that firms are exposed to if they use open source software. D. open source software infringing on proprietary intellectual property. E. firms using OSS to wean customers away from competitors.

E.

Which of the following is considered to be the flagship open source software product? A. Windows Media Player B. SAP ERP C. Google Docs D. Adobe Flash E. Linux

E.

Which of the following is not considered advantages of apps over packaged software and browser-based alternatives? A. Unlike browser-based alternatives, smartphone apps can integrate with the OS and send out direct message to users. B. Apps offer richer, more interactive interface options than simple web-based applications. C. Apps are distributed at a fraction of the cost of conventional packaged software. D. App stores are always open E. Most app stores provide localization efforts, translating content uploaded by developers into language systems offered in local app stores throughout the world.

E.

Which of the following is usually not an option for firms relying on unique processes, procedures, or technologies that create vital, differentiating competitive advantage? A. Developing entire efforts in-house B. Developing proprietary systems C. Deploying teams of employees to create customized software D. Employing public clouds E. Purchasing package software from a vendor to automate such efforts

E.

Which of the following observations regarding software as a service is true? A. Installed software systems are often accused of being less flexible than their SaaS counterparts. B. SaaS offerings usually work well when the bulk of computing happens at the client end of a distributed system. C. A firm's internal network is critical to running an SaaS system which uses processes involving data transfer. D. One of the advantages of using SaaS vendors is that the firm can eliminate security concerns. E. Radical changes in a SaaS system's functionality might result in unforeseen training costs.

E.

_____ refers to replacing computing resources, which could include hardware or software, with services provided over the Internet. A. Virtual memory B. Crowdsourcing C. Open sourcing D. Cloudbursting E. Cloud computing

E.

________________ are a type of virtualization that allows for shared operating systems, more resource savings and faster execution. A. Collaterals B. Commitments C. Compartments D. Contacts E. Containers

E.