BIS ch. 2
What does BPR assume about the current process in the extreme?
BPR in the extreme assumes the current process is irrelevant, broken, or overhauled.
What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance?
Benchmarking
Which of the below business ideas is not using AI?
Best Buy implements a software system that will determine how many customers are needed to increase gross profits to $5 million
What are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry?
Best practices
What is the process of learning from ecosystems and adapting their characteristics to human and organization situations?
Biomimicry
What is the point when resources reach full capacity and cannot handle any additional demands?
Bottlenecks
What occurs when resources reach full capacity and cannot handle any additional demands limiting throughput and impeding operations?
Bottlenecks
Automating a business process that contains ___________________ will magnify or amplify these problems if they are not corrected first.
Bottlenecks or redundancies
Which industry has been relying on neural network technology for over two decades?
Finance
What is the Mathematical method of handling imprecise or subjective information?
Fuzzy logic
Which type of AI system assigns values of 0 and 1 to vague or ambiguous information?
Fuzzy logic
What is the analysis that works in reverse to what-if and sensitivity analysis by finding the inputs necessary to achieve a goal such as a desired level of output?
Goal-seeking analysis
Executives of a company deal less with details of the operational activities and deal more with the higher meaningful aggregations of information or "coarser" information. What refers to the level of detail in the model?
Granularity
What refers to the level of detail in the model or the decision-making process?
Granularity
hat is a simplified representation or abstraction of reality?
Model
Business process modeling or mapping, is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a ________ sequence.
Structured
Review the below key terms. Which one defines an operational decision that involves situations where established processes offer potential solutions?
Structured decision
What arises in situations where established processes offer potential solutions?
Structured decisions
What is the primary goal of the As-Is process model?
To simplify, eliminate, and improve the To-Be process
What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?
To-Be process model
Fedex is a great example of a company that created a competitive advantage through combining MIS and _______________.
Traditional distribution and logistics processes
What are the three primary types of management information systems available to support decision making across the company levels?
Transaction Processing Systems, Decision Support Systems, Executive Information Systems
What encompasses all the information contained within a single business process or unit of work and its primary purpose is to support the performance of daily operational or structured decisions.
Transactional information
What would managers use to make structured decisions at the operational level?
Transactional information
What are measurements that evaluate results to determine whether a project is meeting its goals?
Metrics
What is the DSS analysis that checks the impact of a change in a variable or assumption on the model?
What-if analysis
When evaluating the six-step decision making process, what occurs during the solution test step?
-none of the above The six-step decision making process is 1) problem identification, 2) data collection, 3) solution generation, 4) solution test, 5) solution selection, and 6) solution implementation. During the solution test step you evaluate solution in terms of feasibility, suitability, and acceptability.
Review the below list of key terms and determine which one typically occurs during managerial business process improvement.
. Streamlining
Anne-Marie Cole runs the sales division for a local auto insurance firm. One of her key duties is to calculate her company's market share. When evaluating the prior year numbers, she found that her firm achieved total sales of $3 million and the entire industry had $30 million in sales. What is Anne-Marie's current market share?
10%
Anne-Marie Cole runs the sales division for a local auto insurance firm. One of her key duties is to ensure the company has 10 percent market share by the end of the year. When evaluating the current sales numbers she determines that her sales division has total sales of $3 million and the entire industry has total sales of $50 million. What additional sales must Anne-Marie's division meet to ensure they have 10 percent of the market by the end of the year?
2 million
Which of the following is a potential feature of a digital dashboard?
A hot list of KPIs refreshed every 15 minutes A running line graph of planned versus actual production for the past 24 hours A graph of stock market prices
Decision support systems or DSS's model information using OLAP, which provides assistance in evaluating and choosing among different courses of action. Which of the below does not represent an example of a DSS in business?
A manufacturing digital dashboard showing visualizations of inventory and production
Which of the below would not be found in a digital dashboard for a manufacturing team?
An excel spreadsheet with cost analysis data
Which of the following offers an example of an intelligent agent that uses a multi-agent system?
An intelligent agent that utilizes a multi-agent system includes 1) a cargo transport system, 2) book distribution centers, 3) the video game market, and 4) a flu epidemic
Which of the following is a not a type of organizational information system?
Analysis processing system
What encompasses all organizational information and its primary purpose is to support the performance of managerial analysis or semistructured decisions?
Analytical information
What is the science of fact-based decision making?
Analytics
At which level will a manager use analytics to make decisions?
Analytics are used at every level of an organization to make decisions.
Which of the below is not considered a challenge facing most managers today?
Artificial intelligence is required by all managers to be successful -The primary decision-making challenges facing managers today are 1) decisions must be made quickly, 2) strategic decisions need to be made by applying analysis techniques, and 3) they have large amounts of information to analyze
What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?
As-Is process models
Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?
At the operational structure level, employees develop, control, and maintain core business activities required to run the day-to-day operations.
What is the viewing of the physical world with computer-generated layers of information added to it?
Augmented reality
Review the below list of key terms and determine which one typically occurs during operational business process improvement.
Automation
What is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs?
Automation
Changing business processes with MIS outlines how to improve the three levels of business processes which include operational, managerial, and strategic. From operational to strategic, what are the three major improvement strategies that the author describes?
Automation - streamlining - reengineering
Which of the below processes attempt to understand and measure the current process and make improvements?
Business process improvement
What is the system that focuses on evaluating and improving the processes that include both person-to-person workflow and system-to-system communications?
Business process management (BPM) systems
What is the analysis and redesign of workflow within and between enterprises?
Business process reengineering (BPR)
Which of the following should a business follow for success?
Business processes should drive technology choices
Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees. What type of processes does Sarah's new job demonstrate?
Business-facing processes
The accounting and finance department performs processes such as creating financial statements, paying accounts payables, and collecting accounts receivables. What form of processes do these represent?
Business-facing processes
CSFs and KPIs are the two core metrics used within a business to track progress or success. What is the relationship between CSFs and KPIs?
CSFs are business strategy elements where KPIs measure the progress of the CSFs
Which of the below is considered part of the process in the systems thinking example of a TPS?
Calculate
What can a model accomplish?
Calculate risks Understand uncertainty Manipulate time
An optimization analysis finds the optimum value for a target variable by repeatedly changing other variables, subject to specified constraints. What can a manager determine by changing revenue and cost variables in an optimization analysis?
Calculate the highest potential profits
A transaction processing system (TPS) is the basic business system that assists operational level analysts when making structured decisions. Which of the below is not an example of a TPS?
Comfort Dental patient diagnosis system
Which of the following would efficiency MIS metrics measure?
Common types of Efficiency metrics are 1) throughput, 2) transaction speed, 3) system availability, 4) information accuracy, and 5) response time.
Which of the below is a customer-facing process?
Communicating with customers
As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team. Today Jerry is analyzing his data using aggregation techniques allowing him to see simple roll-ups to complex groupings of interrelated information. Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?
Consolidation
Van Lines Inc. is a large corporation operating in all 50 states. Jim Poulos is the regional manager overseeing the western division, which includes Utah, Colorado, Idaho, Montana, Wyoming, and Nevada. Jim receives data from his managers in each state which he loads into his digital dashboard for analysis of his entire western division. What digital dashboard capability is Jim primarily using?
Consolidation
Which of the below does not represent a category of AI?
Consolidation
Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services?
Conversion rates
Transaction processing systems are primarily used to automate business processes. Automation increases efficiency and effectiveness, while reducing head count which in turn reduces the overall operational _____________.
Costs
Which of the below processes would be found in the operations management department?
Creating production schedules
What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?
Critical success factors
CSFs and KPIs are two core metrics used to evaluate results and measure the progress of a project for a business. Which of the below represents the acronyms for CSF and KPI?
Critical success factors and key performance indicators
Which of the below statements is accurate?
Critical success factors can have several key performance indicators
What is measured by benchmarks such as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?
Customer satisfaction
What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?
Customer-facing processes
What is the difference between customer-facing processes and business-facing processes?
Customer-facing processes are front-office processes, business-facing processes are back-office processes
What models information and provides assistance in evaluating and choosing among different courses of action?
DSS
Review the below statements. Which one does not represent an example of a structured decision?
Deciding to enter a new market
When evaluating the six-step decision making process, what occurs during the problem identification step?
Defining the problem as clearly and precisely as possible
What tracks KPIs and CSFs by compiling information from multiple sources and tailoring it to meet user needs?
Digital Dashboard
What compiles information from multiple sources and tailors it to meet user needs?
Digital dashboard
What is a common tool that is used to support visualizations and tracks KPIs and CSFs by compiling information from multiple sources?
Digital dashboards
Which of the below is offered by a digital dashboard?
Digital dashboards offer 1) consolidation, 2) drill-down, and 3) slice-and-dice capabilities.
Market share measures a firm's external performance relative to that of its competitors. Which of the following represents how a firm measures market share?
Dividing the firm's sales by the total market sales for the entire industry
As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team. Today Jerry is analyzing his data by looking at details, and details of details of information. Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?
Drill-down
How does a DSS typically differ from an EIS?
EIS requires data from external sources to support unstructured decisions where a DSS typically uses internal sources to support semistructured decisions
Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?
EIS, DSS, TPS
According to Peter Drucker, what are managers who do the right things addressing?
Effectiveness
What types of metrics measure customer satisfaction?
Effectiveness MIS metrics
What could a manager use to measure the success of an MIS project?
Effectiveness MIS metrics, efficiency MIS metrics
According to Peter Drucker, what are managers who do things right addressing?
Efficiency
A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure. Which type of metrics do they focus on?
Efficiency MIS metrics
What type of metrics measure throughput, transaction speed, and system availability?
Efficiency MIS metrics
Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way, while effectiveness MIS metrics focus on _________.
Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way, doing things right, and getting the most from each resource. Effectiveness MIS metrics focus on how well a firm is achieving its goals and objectives, doing the right things, setting the right goals and objectives and ensuring they are accomplished.
Drew Savage is an MIS manager for an international consulting firm. Drew travels to different European countries where he implements news response tracking systems. Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites. What type of metrics is Drew using to measure his system?
Efficiency metrics
When viewing systems thinking, source documents are the original transaction records. What would the source documents for a medical doctor's payroll system include?
Employee time sheets Employee benefit reports Employee wage rates
What is drill-down capability?
Enables users to get details, and details of details, of information
Decision making at the executive or strategic level require business intelligence and knowledge to support the uncertainty and complexity of the business. What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment, evaluation, and insight?
Executive Information System (EIS)
What is a system that uses computerized advisory programs to imitate the reasoning processes of experts in solving difficult problems?
Expert system
Which of the following is the most commonly used form of AI in the business arena?
Expert system
What type of measurement is using market share as a KPI?
External measurement
Which of the below represents business processes you would find in the human resources department?
Hiring employees B. Enrolling employees in benefit plans C. Tracking vacation and sick time
Which of the below is an example of a critical success factor?
Increase customer satisfaction
As a manager for your company some of your responsibilities include measuring metrics and overseeing company strategies. You observe some critical success factors and see large increases in productivity. What would you suspect would be the primary reason for the large increases in productivity?
Increases in effectiveness
Which of the below offers a disadvantage for working virtually?
Increases in feelings of seclusion
Jessica Ulta works as an employee for City Service Credit Union and is responsible for consulting on loans, talking clients through the loan process, and providing loans to members. What type of processes does Jessica primarily work with?
Industry-specific customer facing processes
What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?
Industry-specific customer-facing processes
Which of the below is not considered a part of decision making at the managerial level?
Installing productivity software
What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?
Intelligent agent
Which of the following is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?
Intelligent agent
Which of the following is an example of an intelligent system?
Intelligent systems are various commercial applications of artificial intelligence. They perform numerous business functions such as 1) performing tasks as boosting productivity in factories by monitoring equipment and signaling when preventative maintenance is required, 2) At Manchester Airport, the robot cleaner alerts passengers to security, nonsmoking areas, and cleans the floors daily, 3) Shell Oil's Smart Pump keeps drivers in their cars, while the robot pumps gas, 4) Matsushita's courier robot navigates hospital hallways, delivering files and supplies, and 5) The firefighter Robot that can extinguish flames at chemical plants.
What is consolidation?
Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
What are the quantifiable metrics a company uses to evaluate progress toward critical success factors?
KPI
What would a company like eBay or Amazon be constantly benchmarking?
MIS efficiency and MIS effectiveness
Which of the below would create transactional information?
Making an airline reservation
Jenny Welch works at a retail store selling sports equipment. Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees. At what level of the organizational pyramid would you categorize Jenny?
Managerial
At which level of an organization are employees continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change?
Managerial level
Which of the following departments is primarily responsible for promoting discounts, attracting customers, and communicating marketing campaigns?
Marketing and Sales
Todd Haitz is the marketing manager for the National Basketball Association. Todd analyzes and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales. Todd uses an internal KPI to track his marketing campaign success. Which of the below would be an internal KPI Todd would use to track his marketing campaigns?
Marketing campaign ROI
The local florist in town is Cheryl Steffan who has been in business for over 20 years. Recently, Cheryl has noticed several complaints about delivery errors. Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking. Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness. What method did Cheryl follow to solve her delivery issues?
Modeled the As-Is process, fixed the errors, and then created the To-Be process
What can a manager use a model to do?
Models help managers calculate risks, understand uncertainty, change variables, and manipulate time to make decisions.
What is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome?
Mutation
What is a category of AI that attempts to emulate the way the human brain works?
Neural network
Which of the below categories of AI is used extensively in the finance industry to analyze situations where the logic or rules are unknown?
Neural network
Which of the following is not a feature of a neural network?
Neural networks can analyze linear relationships only
What is the manipulation of information to create business intelligence in support of strategic decision making?
OLAP
What captures transaction and event information using technology to (1) process the information according to defined business rules, (2) store the information, and (3) update existing information to reflect the new information?
OLTP
What is the MIS system that manipulates information to create business intelligence in support of strategic decision making?
Online analytical processing (OLAP)
Online transaction processing (OLTP) is the capturing of transaction and event information using technology to _____________.
Online transaction processing (OLTP) is the capture of transaction and event information using technology to 1) update existing information to reflect the new information, 2) store the information, and 3) process the information according to defined business rules.
Online transaction processing (OLTP) and online analytical processing (OLAP) are similar MIS strategies used to help with business decision making. What is the primary difference between OLTP and OLAP?
Online transaction processing (OLTP) is the capturing of transaction and event information using technology to (1) process the information according to defined business rules, (2) store the information, and (3) update existing information to reflect the new information. It is used at the operational level and to support structured decisions. Online analytical processing (OLAP) is the manipulation of information to create business intelligence in support of strategic decision making. It is used at the managerial level and to support semistructured decisions.
Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders, fulfilling orders, and ringing in sales. At what level of the organizational pyramid would you categorize Andy?
Operational
At which level of an organization do employees develop, control, and maintain core business activities required to run the day-to-day operations?
Operational level
Which of the below is considered the process in the systems thinking example of a DSS?
Optimization
Which of the following processes focuses on the entire customer order process and operates across functional departments?
Order to delivery process
Which of the following represents a business process you would find in the operations management department?
Ordering inventory
Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors. Which of the below represents a key performance indicator?
Percentage of help desk calls answered in the first minute
Which of the following is an incorrect enterprise view of information technology?
Processing is OLTP for executives and OLAP for analysts
Most business processes are cross-functional or cross-departmental processes that span the entire organization. Which of the below does not represent a cross-functional business process?
Processing payroll
Which of the below business processes would you find in the marketing and sales division?
Promoting of discounts
Which of the below represents the structure of a typical organization?
Pyramid
What indicates the earning power of a project?
ROI
What occurs when a task or activity is unnecessarily repeated?
Redundancy
Review the below list of key terms and determine which one typically occurs during strategic business process improvement.
Reengineering
Which of the below is correct in terms of granularity?
Refers to the level of detail in the model The greater the granularity the deeper the level of detail of the data The greater the granularity the deeper the level of fineness of the data
Which of the below is considered the output in the systems thinking example of a TPS?
Report
Which of the below represents an internal KPI that indicates the earning power of a project?
Return on investment
Chuck Biggs has been hired to oversee all of the plans that the city of Denver has created to expand its train transportation system by adding six more lines to the metro area. Chuck will be responsible for planning the project, managing the processes, and finalizing each new line as it is completed. How would you categorize the majority of the decisions Chuck will have to make to complete his job?
Semistructured decisions
What occurs in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision?
Semistructured decisions
Tom Repicci is a manager for a McDonald's restaurant. Many of his key responsibilities include analyzing data and making key decisions for the success of his store. Tom's store has been experiencing decreased sales for breakfast services over the past 3 months. Tom is unsure why breakfast revenues are down while lunch and dinner revenues remain unchanged. Tom believes that he can drive revenue up by implementing a few different breakfast promotions such as free coffee or hash browns with the purchase of a meal. Tom performs an extensive analysis of how continuous changes in breakfast promotions could impact his daily revenue. What type of DSS analysis is Tom performing?
Sensitivity analysis
Which of the below represents the four main steps in the business process reengineering?
Set project scope, study competition, create new processes, and implement solution
Sears department stores used to plant employees in competitor stores to perform research and analysis. Recently the company implemented a system that can search competitor websites and provide comparisons of price, promotions, and availability and the system is saving time, money, and resources. What type of system did Sears implement?
Shopping bot
What is software that will search several retailer websites and provide a comparison of each retailer's offerings including prices and availability?
Shopping bot
As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team. Today Jerry is analyzing his data using many different perspectives to identify different ways to improve his division. Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?
Slice-and-Dice
Which of the following is not included in the decision-making process?
Solution Benchmarking
Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company?
Some of the decisions and responsibilities of managerial level employees include short-term or medium-range plans, scheduling, budgeting, policies and procedures, and business objectives for the firm.
Which of the below is considered an input in the systems thinking example of a TPS?
Source Document
What is the flow that a systems thinking approach using a TPS would follow?
Source Documents (Input) - CRUD, Calculate (Process) - Reports (Output) - (Feedback)
When considering the 5-steps of the order-to-delivery business process, creating campaigns and checking inventory are included in which of the following?
Step 1 - Marketing
At which level do managers develop the overall business strategies and monitor the performance of the organization and the competitive business environment?
Strategic
Bill Schultz works at a high power investment firm in Los Angeles. Bill is responsible for promoting the firm's vision and creating the company-wide goals and strategies. He also monitors the overall strategic performance of the company and its direction for future business strategies. At what level of the organizational pyramid would you categorize Bill?
Strategic
Which of the below represents the three different levels of a company pyramid from the top to the bottom?
Strategic - Managerial - Operational
At which level of an organization do managers develop overall business strategies, goals, and objectives as part of the company's strategic plan?
Strategic level
Which of the following represents a business-facing process?
Strategic planning
What improves business process efficiencies by simplifying or eliminating unnecessary steps?
Streamlining
What improves managerial level business processes?
Streamlining
What is the basic business system that serves the operational level and assists in making structured decisions?
TPS
Which of the below is considered the input in the systems thinking example of a DSS?
TPS
Several factors can accelerate the need for a company to make business improvement processes. What is the most prevalent factor?
Technology
What is the difference between the As-Is process model and the To-Be process model?
The As-Is process model begins with what the process problem is, and the To-Be process model displays how the problem will be solved
What is slice-and-dice capability?
The ability to look at information from different perspectives
Which of the below describes the efficiency MIS metric of throughout?
The amount of information that can travel through a system at any point in time
Which of the following represents an example of a technology that actually disrupts and slows workflow?
The biggest problem with technology is some systems can really interfere and slow down the workflow including: email, Facebook, twitter, many social media sites to name a few
What does usability effectiveness MIS metrics measure?
The ease with which people perform transactions and find information
Which of the below is an important challenge facing managers today?
The most important challenges facing management of a company is 1) decision making, 2) cultivating strategies for the future business, and 3) competing to win in today's market
When evaluating the six-step decision making process, what occurs during the solution implementation step?
The process will begin again if the decisions made were incorrect
Which of the below is not included as part of a benchmark?
The role of benchmarks within a company include 1) to help assess how an MIS project performs over time, 2) when measured against MIS projects, can provide feedback so managers can control the system, and 3) to establish baseline values the system seeks to attain.
Data collection, solution generation, and solution implementation are all concepts associated which of the following processes?
The six-step decision making process
When evaluating the six-step decision making process, what occurs during the solution selection step?
The solution that best solves the problem is selected
The structure of an organization is similar to a pyramid. The different levels require different types of information to assist with which of the following?
The structure of an organization is similar to a pyramid. The different levels require different types of information to assist with decision making, problem solving, and opportunity capturing.
Which of the below examples indicates when the time is right to initiate a business process change?
The three conditions that indicate the time is right to initiate a business process change are 1) there has been a pronounced shift in the market the process was designed to serve, 2) the company is markedly below industry benchmarks on its core processes, and 3) to regain competitive advantage, the company must leapfrog competition on key dimensions.
Which of the below key terms represents the types of decisions made at the operational, managerial, and strategic levels of a company?
The three types of decisions made at the operational, managerial, and strategic levels are 1) structured decisions, 2) unstructured decisions, and 3) semistructured decisions
What do cargo transport systems, book distribution centers, the video game market, a flu epidemic, and an ant colony have in common?
They are all complex adaptive systems and thus share some characteristics
rtificial Intelligence stimulates human thinking and behavior, such as the ability to reason and learn. What is the ultimate goal of AI?
To build a system that can mimic human intelligence
Which of the following explains why a company would implement a BPR strategy?
To create value for the customer
What is the primary goal of using As-Is and To-Be process models?
To determine what the problem is and then how to solve the problem
What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?
Unstructured decisions
What types of business decisions would an EIS use AI for?
Unstructured decisions
Which of the below does not represent an example of analytical information?
Unstructured long-term decisions
When considering the graph depicting the interrelationships between efficiency and effectiveness, where does an organization ideally want to operate?
Upper right-hand corner
Which of the following is a type of effectiveness MIS metric?
Usability
Which term is used to describe the ease with which people perform transactions and/or find information?
Usability
Which of the following are the four common types of effectiveness MIS metrics?
Usability, customer satisfaction, conversion rates, financial
Bob Silver loves playing a game called World of Warcraft where he has the capability to create his own character and even his own life-like environment. Which AI system would you categorize World of Warcraft?
Virtual reality
What is a computer-simulated environment that can be a simulation of the real world or an imaginary world?
Virtual reality
What is a graphical display of patterns and complex relationships in large amounts of data?
Visualization
What produces graphical displays of patterns and complex relationships in large amounts of data?
Visualization
What must managers be able to do to compete in today's global marketplace?
We learn in chapter two that to achieve competitive advantages, managers must be able to make decisions and be able to forecast future business needs and requirements.
Which of the following is a type of efficiency MIS metric?
Web traffic
Which of the below represent the four main DSS analysis techniques outlined in the chapter?
What-If Analysis, Sensitivity Analysis, Goal-Seeking Analysis, Optimization Analysis
When analyzing the interrelationships between efficiency and effectiveness, where would a company ideally want to operate?
When analyzing the interrelationships between efficiency and effectiveness, a company ideally wants to operate in the upper right-hand corner of the interrelationship graph where they see significant increases in efficiency and effectiveness metrics.
What includes the tasks, activities, and responsibilities required to execute each step in a business process?
Workflow
What is an optimizing system that can find and evaluate solutions with many more possibilities, faster and more thoroughly than a human?
enetic algorithm
