Blue Wolf Test

NO

Do we offer any type of buffet style party in our event room?

at the bottom

If there are 4 or less people for a reservation, where does it go on the reso sheet?

tell a server first

If you seat a table and come back up to the front to people waiting, what do you do first?

Request off: 3 per month Vacation policy: talk to a manager

What are the request off policies? Vacation policy?

1. N 2. NB 3. NT 4. FA 5. HT 6. BB 7. BB (arrow) 8. ER

Abbreviations: 1. Dining Room 2. Booth in the Dining room 3. Table in the dining room 4. First available seating 5. High top in the bar 6. Bar booth 7. Bar booth up the stairs 8. Event room

tell a manager

Before even marking an event room reservation in the book, what MUST you do?

checkmark

How do we signify a call ahead?

Compliments: Thank you, tell a manager, name Complaints: tell a manager, name, reason for complaint, phone #

How do you handle customer compliments? Complaints?

4 at once, only 2 large

How many parties can be scheduled at the same time?

every 15 minutes

How often do you send a menu count to the kitchen?

a manager

If someone wanted to make a select menu for their event, who would you direct them too?

reservations, call aheads, walk-ins

Please list the urgency (from top to bottom) of the following to be sat: call aheads, walk-ins, reservations?

Mon-Thurs.... 11:30-9 Fri & Sat.... 11:30-10 Sunday.... 12-8

What are our dine in hours of operation? (kitchen hours)

Sun-Thurs.... 12- 2 5-8 Fri-Sat.... 12-2 5-9

What are our smoking and eating policies?

trash, clean menus, check bathrooms, restock, put reso's in ipad, write next days reso sheet, write out server list

What are the closing procedures (list at least 4)

Give copy to kitchen set booths for 2 people unlock doors @ opening time call large party reservations for the next day grab the ipad and binder from manager

What are the opening procedures (list at least 4)

when they work, personal info

What info are you NOT allowed to give out to customers regarding employees?

Name, phone #, and reason for call

What info do you need when yo are telling a manager that they have a phone call?

Name, how many people, #, time, B or N preference

What information must you get when you take a call ahead?

minimum=20 maximum=32

What is the minimum number a party may have to reserve the event room?

No bev naps

What signifies no one has been to a table?

330-726-1736

What's our phone number?

Thank you for calling the Blue Wolf Tavern, this is Erika speaking, how may I help you?

When answering the phone, what do you say?

13+

When do you use a whole row (20s or 30s)

11, 15, 21-4, 31-4, 41-2, 51-3, 55-6, 63, 71-3, 81, 87

Where can you put a height chair, sling, or add a chair?

at the bottom of sheet

Where do all parties go if they are before 4pm? (except for on Sundays)

5 or more

what in considered a party?

1295 Boardman Canfield Rd

what's our address?