BMGT 1327

an ad valorem tariff

A tariff that is based on the value of an item describes

Plastic goods

Compounding the waste disposal problem is the fact that more than 50 percent of all solid waste is comprised of , which do not decompose.

maximize its positive impact on society and minimize its negative impact

Social responsibility is the obligation a business has to:

protective tariffs

Some Americans argue that should be used to keep domestic wages high and unemployment low

political element of the political-legal dimension

The Sierra Club makes a major effort in Washington to pass a law banning the logging of old-growth forest in Oregon through its political action committee (PAC). It is operating in the:

Global

The fact that U.S. businesses now frequently engage in international trading relations is an illustration of what dimension of the general environment?

alliances

Two major automobile manufacturers enter into an agreement to jointly produce a new subcompact car. They are using the interactive technique known as:

long; very quickly

According to Hofstede's cultural dimensions theory, some national cultures like Japan have a very time horizon, while other countries, such as the United States, want things to happen .

work group or the perceived ethicalness of the work group

According to research, the most important factor affecting daily ethical decisions at work is the:

prohibition of foreign investment

According to the text, many foreign nations have laws that are different from those in the United States, including all of the following EXCEPT:

Mexico

All of the following are referred to as industrialized nations EXCEPT

must be enforced by rewards for proper behavior and punishments for unacceptable behavior

For a company to maintain ethical behavior, its policies, rules, and standards to encourage ethical decision making:

Dark Ages

The period of time between 600 A.D. and 1500 A.D. is often described by historians as the:

Managers concerned with the direct production of items or delivery of service

What are lower or first-line managers?

Influencing others' activities to achieve set goals

What is meant by leading?

Oral communication

When you verbally tell your work team that the job needs to be completed by noon, and they all agree this means 12:00 p.m., you have used which of the following specific management skills?

American Red Cross

Which of the following agencies does NOT operate in the regulatory element of the political-legal dimension?

Principles, values, and codes of conduct that define acceptable behavior in business

Which of the following characteristics relates to business ethics?

Exporting that involves bartering products for other products instead of for currency

Which of the following characteristics relates to countertrade agreements?

Managers concerned with developing and carrying out systems that are used to make decisions about employees such as selection, training, and compensation

Which of the following characteristics relates to human resources managers?

All organizations with business operations in the United Kingdom can be held liable for bribery, even if the bribery did not occur within the United Kingdom.

Which of the following characteristics relates to the U.K. Bribery Act?

The idea of breaking an entire job into its component parts and assigning each specific task to an individual worker; also called specialization

Which of the following characteristics relates to the division of labor?

All of those factors that affect the operation of the organization

Which of the following characteristics relates to the nature of the management environment?

An environmental interest, possessed by outside groups

Which of the following is NOT a basic stake in an organization?

All rights of ownership are assigned to the government, the church, and a wealthy few

Which of the following is NOT a basic tenet of capitalism as set forth in The Wealth of Nations?

Organization size

Which of the following is NOT a main component of an organization's culture?

Existing businesses operating very inefficiently

Which of the following is NOT a significant or high barrier to entry in an industry?

Authority figures in the organization are a powerful influence

Which of the following is NOT a weakness of the rationalization, "I was just following orders" that employees sometimes use to justify unethical conduct?

Strategic alliance

Which of the following refers to a partnership formed to create competitive advantage on a worldwide basis?

Stakeholder

Which of the following refers to a person or group that can affect, or is affected by, an organization's goals or the means to achieve those goals?

Management theory

Which of the following refers to a systematic statement, based on observations, of how the management process might best occur, given stated underlying principles?

External environment

Which of the following refers to all of the factors outside the organization that may affect the managers' actions?

Gross domestic product (GDP)

Which of the following refers to the market value of a nation's total output of goods and services for a given period?

Customers

Which of the following refers to those who purchase an organization's goods and/or services?

Effectively

Which of the following refers to using resources in a way that produces a desired result?

It concerns the impact of a business's activities on society.

Which of the following statements about business ethics is false?

The fundamental inefficiency of standardized mass-production techniques

Which of the following was NOT a characteristic of the "productivity problem" in the early twentieth century?

Political-legal dimension

Within the general environment, which of the following refers to the nature of the relationship between various areas of government and the organization?

an opportunity

You are a kid who loves cookies, and your parents are gone for at least an hour. The cookie jar is full and is within easy reach on the shelf. Like every cookie-loving kid in the world, you can recognize:

make a profit

You are the CEO of a money-losing lead-plating company, and you are a heavy polluter. A local EPA official tells you to begin cleaning up your pollution act, but two major stockholders tell you to clean up your financial act. Your first priority will probably be to:

Outsourcing

You are the executive vice president of Banana Computer, Inc. You have a competitive machine, but your major competitor has the benefit of large-scale production, making its products less expensive to manufacture. In order to remain price-competitive, you send your parts and subassemblies to Mexico for the final stage of assembly, thereby taking advantage of

both leading and controlling

You are the manager of the Fernwood Flailers, a professional baseball team. Feckless Fred, your slugger, has not hit a home run in his last 200 at bats. You call him in, discuss his home-run drought, and show him an inspirational videotape of Ken Griffey, Jr., hitting long home runs. You are:

Adopt a more appealing name

You are the operations manager of the North American division of a Brazilian soft-drink maker. Its newest product is Yukka Cola, which is flavored with an extract of the yucca plant. The new drink has received less than enthusiastic reception. What would you advise?

the CEO manipulates the board of directors

A reality or fact of life in many corporations is that:

moral philosophy.

A set of principles that describe what a person believes is the right way to behave is called:

It should be more humanistic

Abraham Maslow and Douglas McGregor both advocated which of the following approaches to management?

Pertaining to the general environment, those factors in other countries that affect the organization

What is the global dimension?

make decisions about the organization's resources

In terms of the organization and its resources, managers are individuals who:

sociocultural differences

The translation of product names can be a crucial factor in the success or failure of a foreign marketing effort because of

body language

Understanding that Arab businessmen tend to stand face to face with the object of their conversation reveals the importance of knowing another culture's use of

The suspension of trade in a particular product by the government

What is an embargo?

The activities undertaken by independent individuals, groups, and organizations to protect their rights as consumers

What is meant by consumerism?

The tendency of systems to deteriorate or break down over time

What is meant by entropy?

A global association of member countries that promotes free trade

What is the World Trade Organization (WTO)?

secondary stakeholder

After the "Citizens to Keep Students from Having a Good Time" group opposed the opening of Chester's bar, Chester had a:

businesses may lose their focus on profit-making

All of the following are arguments in favor of social responsibility EXCEPT:

moral philosophy

Although your employees are sometimes rude, abrasive, loud, and obnoxious, you unfailingly treat them with courtesy and respect. You have learned in your childhood to turn the other cheek. Your courteous behavior is the result of your:

gathering and processing appropriate information

An activity that seems to be important for the effective performance of all the major management functions is:

hard-core unemployed

An area in which businesses are beginning to take more responsibility for training and placement is with the:

goals and objectives important to them

As defined in the text, organizations are groups of individuals who work together to achieve:

Maslow's self-actualization

At the age of 45, having made your fortune in the hamburger business, you sell the business, retire, and then take up full-time the hobby you love: painting. Whose theory or concept best describes your decision?

have little control over the restaurants

Because there are numerous suppliers of potatoes for such major fast-food chains as McDonald's, Wendy's, and Burger King, the suppliers:

organizational restructuring

Chester fires all of his bartenders and replaces them with a computerized drink dispenser, operated by a busperson. Chester has used the interactive technique known as:

gather information about stakeholders

Customer surveys, economic forecasting, and trend analysis are all methods businesses use to:

Knowledge workers

Drucker predicted that would become increasingly important in the future, a prediction that became reality in the twenty-first century.

the Internet

Electronic business (e-business) involves achieving management goals through the use of:

maquila

If a Mexican plant assembles, processes, or repairs components for a U.S. company, on which the company pays a tariff only on the value added to the product in Mexico, the Mexican plant is a

Theory X

If you manage people using a traditional method of strong direction and tight control, you probably believe in the managerial assumptions of:

impolite

In Japan, if a businessperson failed to bring a gift to a prospective client on their first meeting, he or she would be considered:

both threats and opportunities

In analyzing their external environment, most organizations find that it presents:

many of his ideas, such as precise measurement, remain in use today.

In evaluating criticisms of Taylor's system of scientific management, the evidence is that:

Deontologists

Judge an action by whether it infringes on individual rights or universal principles, such as the Golden Rule, equality, or justice.

different styles of native dress

Leading is an especially complex task for managers working outside their own country for all of the following reasons EXCEPT

an engineer

Like many of the early scientific management theorists and management writers, Henry Towne was:

based on observation and very specific activities

Mintzberg's description of the roles that managers actually perform is probably most valuable because it is:

higher education, government, and the management of World War I

Morris Cooke's unique contribution to scientific management was that he attempted to apply its theory of efficiency to:

people are rational beings and are economically motivated

Perhaps the most basic assumption about the nature of people in Taylor's system of scientific management is that:

interact more effectively with the environment

Public relations, boundary spanning, lobbying, negotiation, alliances, and restructuring are all techniques an organization may use to:

rites and rituals

The all-expenses-paid trip to Belgium that Colorado-based sustainable brewery New Belgium offers to 5-year employees is an excellent example of an organization's:

Adam Smith

The basic tenets of capitalism were set forth in a well-known book, The Wealth of Nations, written by:

an environmental tradeoff

The consumers of Enviroconscious, a Midwest city, demand a reduction in solid waste in their community, since their landfill is 90 percent full and leaking toxins into their water supply. They protest, however, when a recycling program increases their garbage pickup costs by 25 percent. This is an example of:

uneconomical

The decline of slavery after the fall of the Roman Empire was largely due to the fact that it was:

homogeneity and change

The external environment is usually thought of as differing on two basic dimensions:

licensing company names, products, and patents.

The functions of a trading company include all of the following EXCEPT

finance managers

The group of managers that is concerned with the value of the assets of the organization and the wisdom of investment strategies is:

lobbying

The major timber companies in Oregon ask for a meeting with their state senators to persuade them to increase the timber-cutting quota in Oregon forests. They are using the interactive technique known as:

Controlling

The manager of the Boston Red Sox notices that his outfield star, Fenway Fred, has gone hitless in his last ten at bats. Which management function is he performing?

determined competitors

The night Chester opened his bar for business, Pete's Tofu Hut offered a two-for-one drink special, and The Grilled Turkey expanded its "Ladies Night." They were acting as:

let the buyer beware

The phrase caveat emptor means:

Japan

The poorer and less economically advanced, less-developed countries, characterized by their low per capita income, include all of the following EXCEPT

Martin Luther and John Calvin

The religious movement that argued that each person should consider himself or herself a member of the "elect" was led by:

hard work and self-denial would lead to a better afterlife

The so-called "Protestant ethic" held that:

Protestant ethic

What name is given to an interpretation of the purpose of life, stating that, instead of merely waiting on earth for release into the next world, people should pursue an occupation and engage in high levels of worldly activity so that they can fulfill their calling?

Knowledge workers

What name is given to individuals who work primarily with information or who develop and use knowledge in the workplace?

Production and operations managers

What name is given to managers who schedule and monitor the work process that turns out the goods or services of the organization?

Stakeholder orientation

What name is given to the degree to which a firm understands and addresses stakeholder demands?

Social responsibility

What name is given to the obligation a business assumes to maximize its positive impact and minimize its negative impact on society?

Southern Common Market

What name is given to the political and economic agreement among the countries of Bolivia, Argentina, Brazil, Venezuela, Uruguay, and Paraguay?

Contingency approach

What term describes an approach to management theories that emphasizes identifying the key variables in each management situation, understanding the relationships among these variables, and recognizing the complex system of cause and effect that exists in each and every managerial situation?

Organization of Economic Cooperation and Development (OECD)

What term describes an international economic organization comprised of 30 countries that accept the basic principles of free-market economies and representative democracy, and that recommend and promote policies to improve the well-being of consumers and societies across the world?

Planning

What term describes determining what the organization will specifically accomplish and deciding how to accomplish these goals?

Substitutes

What term describes goods or services that may be used in place of those furnished by a given business?

Infrastructure

What term describes the physical facilities that support a country's economic activities, such as railroads, highways, ports, airfields, utilities and power plants, schools, hospitals, communication systems, and commercial distribution systems?

functional definition of management

When Henri Fayol said that management's role is to "forecast and plan, to organize, to command, to coordinate, and to control," he was stating the:

appropriate information processing

When John Scully, former CEO of Apple Computer, said, "The issue is how do I get all the information I want without getting all the other junk that is out there," he was talking about:

contract manufacturing

When Reebok has some of its athletic shoes produced by a Korean company, but the Reebok name still appears on the shoes, this illustrates:

an interpersonal role

When a manager engages in activities that involve interacting with others who may be external or internal to the organization, and at the same or different level as the manager, he or she is performing:

conceptual skills

When a manager reasons well, processes information intelligently, and evaluates which strategic option is potentially most profitable, he or she is displaying:

operations and communications

When a number of Chinese firms were found guilty of defects related to lead paint in toys, an ethical issue arose in the area of:

potential new competitors.

When an industry is profitable, firms in the industry must be alert to:

utilitarian

When confronted with an ethical issue, the manager weighs the costs and benefits of the consequences of all possible alternatives, and then chooses the one that benefits the most people.

technical skills

When the manager of the accounting department has the knowledge to answer his employees' questions about current tax regulations, he is displaying:

a joint venture

You are the vice president of sales of Walker Shoe Corp., manufacturer and marketer of high-quality durable shoes. You would like to gain a foothold in the developing market in the country of Bengala, but lack the resources and expertise. The Bengalese government has made an offer to share the cost and operation of the project. This is an example of

Foreign Corrupt Practices Act.

You are working for a U.S. oil producer in the tiny oil-rich kingdom of Freedonia. It is the local business practice to provide payoffs in cash and expensive gifts to government officials for the right to extract crude oil for export. To engage in this practice would be a violation of the

Decisional

You develop a new method of assembling cardboard boxes at the Carlton Cardboard Box Company that requires two new computerized box-gluers but saves the firm a thousand square feet of space. What general managerial role category do your actions fall into?

hope to head off increased government regulation

You fabricate a fabulous flivver that flies and floats with flair and finesse. It is the finest and fastest flying and floating flivver, ever. Despite its fine safety record, both flying and floating, one day you tell your 40 flivver-fabricating employees that the time has come to install a seat belt in the fabulous flivver. You do this because you:

Behavioral

You have an employee-of-the-year award in your insurance business for the man or woman who consistently has the best attitude and gives the best service to your customers, as measured by their compliments. Which approach to management is your award based on?

organizational restructuring

You lay off two-thirds of the middle managers at your Michigan Marvelous Marshmallow Manufacturing plant, so you will be leaner and meaner and more competitive. The technique you have used to interact more effectively with your environment is:

Division of labor, or specialization

You own and operate your own hamburger stand. One of your employees makes the hamburger patties, a second grills them, a third slaps them in buns, and a fourth sells them to customers. You are utilizing what management concept or theory?

Frank and Lillian Gilbreth

You watch a painter paint a house, and you videotape her movements. Later, you make specific recommendations for reducing her painting motions so she can be more efficient, and you also design a movable ladder for her to reduce fatigue. You are a disciple of:

Assertiveness

Your boss again asks you to complete three projects simultaneously, but you tell him the last time he did this you got a headache. You ask him to assign you one at a time, and he agrees. What specific management skill have you displayed?

social audit

Your company has hired a group of 50 homeless persons as assembly-line workers. You talk to your managers about this program, and they tell you the formerly homeless workers are productive and fit in well, despite higher initial training costs. You have conducted an informal

the overall moral climate of your organization

Your fellow employees regularly take home company supplies such as paper, pens, tape, and glue for their personal use. Although you feel it is wrong to do so, you begin taking home company supplies too. The strongest influence on your behavior is:

Cooperativeness

Your managerial planning group meets for a happy and harmonious hour, under your direction, and you decide on a price penetration strategy for your new blender. What specific management skill have you used?

Sustainability

has become a leading issue in the 21st century as both business and the public acknowledge the damage done to the environment by past generations.