BMGT - Final

Because supervisors are responsible for building morale and carrying employee concerns to the relevant managers, they are expected to serve as a kind of __________ between employees and management.

linchpin

Dave, a supervisor at a web design company, has a self-centric attitude toward work. He steals resources from work to sell them online for his own gains. In this scenario, which of the following dimensions of ethical behavior does Dave violate?

loyalty

For the effective use of management by objectives,

managers at all levels must be committed to the system

Which of the following steps is the core of the control process?

monitoring performance

Organizations that maintain flexibility by staying small and contracting with other individuals and organizations as needed to complete projects are referred to as ________ organizations.

network

The management at Pine Inc. reduces the size of the company's workforce in order to become more flexible. For specific project requirements, it arranges alliances. In this case, Pine Inc. is an example of a(n) ________ organization.

network

Assuming that everyone is alike is not a cure for stereotyping because it

oversimplifies the situation

According to the path-goal theory of leadership, which of the following leadership behaviors invites followers to provide input as to what rewards would be desired upon completing tasks?

participative behavior

A(n) ________ leader is concerned primarily with the well-being of employees and emphasizes issues such as morale, job satisfaction, and relationships.

people-oriented

A supervisor should bear in mind that the typical whistle-blower is a

person with high ideals and competence

Antonio is the owner of a popular Italian restaurant. He decides to stop offering takeaway services to his customers because he feels the beauty in the way food is presented will be lost when it is packaged. His customers are very unhappy with his decision. Which human compromise has Antonio made?

personal perspective

Which of the following is the management function upon which all the other functions depend?

planning

Bob has been promoted to a supervisory position and will take charge of his work group in six months. He is anxious about his new position. In this scenario, Bob should focus on

preparing for the job

________ diversity includes the more commonly thought of differences between people.

primary

Which of the following is true about an organic organization?

An organic organization has very little hierarchy

________ refers to a certain level of responsibility to which many qualified applicants find themselves rising to, and then no higher, despite their ability and willingness to contribute further to the goals of the firm.

The glass ceiling

________ are an invaluable tool with which supervisors can closely monitor and control the progress and performance of a project.

Gantt charts

In the context of supervising a diverse workforce, which of the following is true of communication?

Communication is one area in which supervisors can serve as particularly good role models of managing diversity constructively.

Which of the following is a challenge when establishing the practice of ethical behavior in workplaces?

Downsized or restructured organizations tend to lack the resources to monitor the day-to-day behavior of their employees

Which of the following is true of organizations with little height?

Employees have a lot of decision-making authority

The ________ was instituted by Title VII of the 1964 Civil Rights Act as amended in 1972 and consists of five members appointed by the president to serve a five-year term.

Equal Employment Opportunity Commission

Which of the following statements is true of how cultural diversity affects the ethical behavior of employees?

Ethical values vary from culture to culture

Who among the following best exemplifies an authoritarian leader?

George, a team leader who makes decisions himself and gives instructions to his team members

Identify a disadvantage of using brainstorming to generate ideas in a group.

Hearing one or two ideas may send the group off down the wrong track

Which of the following scenarios best exemplifies discrimination?

Lilly and Ben work for the same firm, and both perform similar tasks. Although both are equally qualified and experienced, Ben's pay is much higher than that of Lilly's

Which of the following is a benefit of understanding an organization chart?

It enables supervisors to see a variety of responsibilities held by others at their level in the organization

Which of the following is true of the Equal Employment Opportunity Commission?

It has the power to investigate complaints and use conciliation to eliminate discrimination when found

In decision making, why is feedback important for a supervisor?

It indicates whether the chosen solution is working

Which of the following statements is true about the storming stage of team development?

It is a period of conflict in which group members assert their different roles on the team

Which of the following is a true statement about the recency syndrome?

It is the tendency to more easily remember events that have occurred in the near past

Which of the following is the primary effect of teaching supervisors about the importance of ethics?

It promotes social responsibility in an organization

Jennifer is the head of a marketing company. She requests a group meeting with her employees to come up with a new marketing strategy. She decides to begin with a brainstorming session. Jennifer knows that although brainstorming sessions are generally effective, there can be some pitfalls as well. Which of the following steps can she take to avoid pitfalls?

She can ask everyone ahead of time to come up with ideas for the marketing strategy

Which of the following is most likely to be a reason behind a supervisor's reluctance to delegate responsibility?

The supervisor is convinced that he or she will do a better job than the employees

Identify a disadvantage of group decision making.

There is always a risk of the group reaching an inferior decision by letting a subgroup dominate the process

Identify a true statement about self-managing teams.

They are responsible for making decisions that affect their areas of responsibility

Identify a true statement about procedures in an organization.

They free managers and employees from making decisions about activities they carry out repeatedly

What should supervisors do to effectively communicate while managing a diverse workforce?

They must think before communicating

An internal locus of control is the belief that an individual is the primary cause of what happens to him or her.

True

When the work gets done correctly and on time, a task-oriented leader is satisfied.

True

Some companies have helped individuals make ethical choices in an international context by signing the voluntary

United Nations Global Compact

Which of the following elements of job descriptions is key to ensuring that each person's part in a company's organizational structure is understood?

a description of the relationships and roles within the company

In the context of supervisors' relationships with their managers, "communication" means

a manager expects supervisors to keep him or her informed about the department's performance

Which of the following is a role skillfully filled by an entrepreneurial leader?

a risk taker

According to the theory of path-goal leadership, ________ behavior involves setting a challenging goal for a follower to meet and expressing confidence that the follower can meet this challenge.

achievement

According to the path-goal theory of leadership, ________ involves a leader assigning a task that is challenging enough to stretch a follower, but not so challenging that the follower is unable to complete the task.

achievement behavior

If objectives are thought of as statements of where one wants to go, then a(n) ________ plan is a map that tells them how to get there.

action

A whistle-blower typically contacts a government agency about a violation

after he or she has first brought the matter to the attention of the management and found them unresponsive

Corina supervises 12 cashiers at Prime Grocers. Lately, the cashiers have had several instances of substantial cash shortage because Corina has not been verifying their initial cash amount. When approached by her manager about this situation, Corina replied, "The cashiers are lazy and just do not care." Which of the following traits is Corina exhibiting?

an external locus of control

Of the 20 sales executives at Orion Sales Inc., James is the only one to be promoted to the position of supervisor. However, he realizes that it will be difficult for him to exercise authority over his subordinates because they see him as a colleague. In order to acquire power, James should

ask his boss to officially announce his new position in the company

In the context of the characteristics of group, why is determining the status of group members important to supervisors?

because group members with the highest status have the most effect on the development of group norms

The tools for control include

budgets, performance reports, and personal observation

Shannon is a supervisor at Florenz Inc. She joined Florenz Inc. because two of her friends from college were working at the firm. In the context of the reasons for joining groups, which of the following is the primary reason for Shannon joining Florenz Inc.?

closeness

The degree to which group members stick together is called

cohesiveness

According to the theory of path-goal leadership, directive behavior involves

communicating clearly what is expected of followers

A good job description should accurately define the needs of the

company

In the context of the management skills of a successful supervisor, __________ involve the ability to see the relationship of the parts to the whole and to one another.

conceptual skills

In the context of skills of successful managers, __________ primarily involves checking with people before making decisions that affect them, encouraging others to participate in decision making, and using the ideas and suggestions of others in decision making.

consulting

In the context of the program evaluation and review technique (PERT), the sequence of tasks that requires the greatest amount of time is referred to as the

critical path

Malik works as a correspondent at a news channel. He realizes that he has been rejected for the position of lead news anchor because the management was looking for a "white" male. Consequently, he resigns from the job. In this scenario, Malik's actions are most likely a result of

discrimination

When a manager needs to know about a decision, it is usually smart for a supervisor to

discuss the problem before reaching and announcing the decision

In the context of skills of successful managers, __________ primarily involves allowing substantial responsibility and discretion in work activities and trusting people to solve problems and make decisions without getting approval first.

empowering

________ leadership involves believing that one plays a very important role at a company rather than an unimportant one.

entrepreneurial

In the context of important managerial skills, the ability to analyze information about events, trends, and changes in the environment to identify threats and opportunities for a work unit is part of the ________ set of skills.

external monitoring

Control that focuses on past performance is referred to as ________ control.

feedback

In the context of organization charts, organizations with little height are usually called ________ organizations.

flat

Allowing a supervisor to occasionally ignore a variance if it is in the best interests of the company is an example of a control that is

flexible

If an idea fails, a supervisor should acknowledge the problem and

focus on finding a solution for it

An action plan is best defined as the plan

for how to achieve an objective

Peter is the human resource manager of Voir Power Company, which manufactures rotors for alternators. He has the authority to ensure that all departments in the company adhere to the United States labor laws and ensure fair employment practices. Identify the authority that Peter has in this scenario.

functional authority

In the context of the Osborne-Parnes Creative Problem Solving process, once the main objective or goal has been identified, the next step is to

gather data

Ben, a trainer, meets his team to discuss the possibility of senior engineers training new engineers. He also meets the human resources director to see if she can offer training seminars and to examine the effect of increased work experience on training requirements. Which step of the rational model of decision making is Ben at?

gathering and organizing facts

The failure to think independently and realistically as a group because of the desire to enjoy consensus and closeness is called

groupthink

In comparison to flat organizations, tall organizations

have a large number of levels in the management hierarchy

Ameen, Amir, and Ehsan work at Fenzel Inc. They are from the Middle East. They all love soccer, the same genres of music, and the same TV shows. They also hold informal music performances during breaks at work. In the context of the characteristics of a group, Ameen, Amir, and Ehsan belong to a ________ group.

homogenous

Branden is a supervisor at Xenze Inc. He has worked with the company for many years and is generally liked by the senior management for his commitment to the company. However, he often takes credit for the achievements of his employees. He also steals pens and reams of printer paper from the office. In this scenario, which dimensions of ethical behavior does Branden violate?

honesty

Organizing draws heavily on a supervisor's conceptual skills, but leading requires good __________ skills.

human relations

Which of the following sets of skills is almost equally significant at all levels of management?

human relations skills

In the context of ethical behavior, Western ideals tend to focus on __________ behavior.

individual

A factor that differentiates leaders from managers is that leaders

inspire achievement, whereas managers seek and follow direction

Which of the following tactics should a supervisor use to fully utilize the potential benefits of working with groups?

keep groups up to date about occurrences in the organization

Which of the following is a component of primary diversity?

race

Anita, a quality supervisor, knows that her manager focuses on maintaining quality. Anita tends to favor a high-quality alternative whenever she is considering alternative ways to approach a problem. She understands that another alternative might be more successful. However, Anita believes that whatever the outcome, her manager is likely to appreciate her efforts to maintain the quality standard. This is an example of the human compromise known as

rationalization

Providing praise for significant achievements and effective performance is part of the managerial skill called

recognizing

The Vocational Rehabilitation Act of 1973

requires affirmative action to employ qualified handicapped persons and prohibits discrimination against them for jobs connected with the federal government

________ diversity includes things that are perhaps not as often considered but are integral to an individual's make up.

secondary

A leader who is a good listener, empathic, healing, aware, and persuasive meets the description of a(n) ________ leader.

servant

Formal groups are best defined as groups that are

set up by management to meet organizational objectives

Which of the following refers to a rigid opinion about categories of people?

stereotype

Zack, a former rock musician who holds a master's degree in economics, works as a financial advisor at Plateau Finances. Zack's boss thinks that all rock musicians are incompetent at finance-related jobs. In this case, Zack is subjected to

stereotyping

To meet the demands of a growing customer base, Cora Heights, a clothing company, forms a new product development team. The members of the team have many heated disagreements over creative decisions. However, they also try to understand each other's talents and shortcomings so that they can work together more effectively. In this scenario, the new team of at Cora Heights is in the ________ stage of team development.

storming

Rita, the sales manager of a large multinational company, relies on her experience and instinct rather than quantifiable data to predict the future trends in the demand for their product. She says, "I think we should increase the inventory of our product by 20 percent. I feel there is going to be a huge spike in the next quarter." This scenario exemplifies the human compromise known as

subjective rationality

A manager at the first level of management is called a(n)

supervisor

Which of the following acts states that a supervisor is "any individual having authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment"?

the Taft-Hartley Act

Kathleen, a new supervisor at Fashions Co., finds it difficult to assign difficult tasks to her subordinates. She thinks her subordinates lack enough motivation to perform these jobs. Consequently, she performs the most difficult tasks at Fashions Co. all by herself. In the context of the characteristics of a successful supervisor, Kathleen lacks

the ability to delegate

Jinny, a technical assistant at TechCare Inc., loves her job. She takes pride in the fact that she is knowledgeable about her job. However, she associates with very few people at the office and dislikes ordering or requesting others to perform tasks. She finds it difficult to communicate with her superiors. From this scenario, we can infer that Jinny would be a poor supervisor because she lacks

the ability to inspire others to achieve their goals

Despite the risks of stereotypes and awkward comments, diversity training is especially important for supervisors, because

they interact directly with employees

Which of the following is a situation characteristic that influences the choice of leadership style for a supervisor?

time available

In the context of the characteristics of effective controls, the controls should be ________, enabling supervisors to correct problems quickly enough to improve results.

timely

In the context of approaches to leadership, transformational leaders

view people as the means through which to accomplish the organization's objectives

Clayton, an accounts manager at Zonfex Corp., finds discrepancies in the company's financial records. He finds that Zonfex Corp. is practicing unlawful accounting and eventually exposes the company in a press conference. In the context of corporate social responsibility, Clayton is a(n)

whistle-blower