BMIS 311 Final Ch. 1-2

The term management information systems refers to a specific category of information systems serving: A. middle management functions. B. integrated data processing throughout the firm. C. the information technology function. D. employees with online access to historical records. E. transaction process reporting.

A. middle management functions.

In a hierarchical organization, the upper level consists of: A. senior management. B. professional employees. C. data workers. D. scientists. E. knowledge workers.

A. senior management.

All of the following are examples of business intelligence systems except a system that: A. tracks the flows of materials in a factory. B. addresses nonroutine decisions. C. summarizes and reports on a company's basic operations. D. compares total annual sales figures for specific products to planned targets. E. focuses on problems that are unique and rapidly changing.

A. tracks the flows of materials in a factory.

Which of the following is the key business metric behind the technologies implemented by Kroger, as discussed in the chapter-opening case? A. Reduced cost of supplies B. Higher customer satisfaction levels C. Improved employee morale D. Survival E. Improved decision making

B. Higher customer satisfaction levels

Sociologists study information systems with an eye to understanding: A. the production of digital goods. B. how human decision makers perceive and use formal information. C. how new information systems change the control and cost structures within the firm. D. how systems affect individuals, groups, and organizations. E. mathematically based models and physical technology.

D. how systems affect individuals, groups, and organizations.

Converting raw data into a more meaningful form is called: A. capturing. B. feedback. C. organizing. D. processing. E. analysis.

D. processing

What is the most important function of an enterprise application? A. Enabling business functions and departments to share information B. Increasing speed of communicating C. Enabling cost-effective e-business processes D. Enabling inventory and supply chain management E. Enabling a company to work collaboratively with customers and suppliers

A. Enabling business functions and departments to share information

Which of the following statements about Plan International's new human resources system, as described in the chapter case, is not true? A. It took six months to implement a working system at Plan International's international headquarters. B. The new system is cloud-based and delivers information on a secure mobile platform. C. The new system provides a bird's-eye view of the entire Plan workforce. D. The new system enables employees to update their own personal information. E. The new system helps manage grants and donations received by Plan International.

A. It took six months to implement a working system at Plan International's international headquarters.

Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following? A. Managerial decision making B. Employee morale C. Efficiency in creation of new products D. Intimacy with its suppliers E. Compliance with regulations

A. Managerial decision making

The total number of food items with storage temperatures problems is an example of which of the following? A. Meaningful information B. Raw data C. Input D. Processing E. Feedback

A. Meaningful information

In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business? A. Operational management B. Knowledge workers C. Service workers D. Production management E. Middle management

A. Operational management

Which of the following types of system enables management to make better decisions regarding organizing and scheduling sourcing, production, and distribution? A. SCM B. ERP C. KMS D. MIS E. TPS

A. SCM

All of the following job categories are expected to grow over the next eight years except: A. computer programmers. B. software engineers. C. computer support specialists. D. systems analysts. E. database administrators.

A. computer programmers.

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. A. enterprise B. knowledge management C. transaction processing D. automatic reporting E. management information

A. enterprise

Which of the following is a private corporate network extended to authorized users outside the organization? A. The World Wide Web B. An extranet C. FTP D. The Internet E. An intranet

B. An extranet

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost? A. CRM B. DSS C. ESS D. MIS E. TPS

B. DSS

Which of the following would not be used as an input for an information system? A. Tablet computer B. Digital dashboard C. Bar code scanner D. RFID reader E. Smartphone

B. Digital dashboard

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators? A. TPS B. ESS C. MIS D. CRM E. SCM Chapter

B. ESS

Which of the following is a firm's CPO responsible for? A. Acting as liaison between the information systems group and the rest of the company B. Ensuring that the company complies with existing data privacy laws C. Overseeing the use of information technology in the firm D. Enforcing the firm's information security policy E. Making better use of existing knowledge in organizational and management processes

B. Ensuring that the company complies with existing data privacy laws

Which of the following is not a business benefit of collaboration? A. Improved innovation B. Improved compliance with government regulations C. Improved financial performance D. Improved quality E. Improved customer service

B. Improved compliance with government regulations

Which of the following statements is not true? A. In 2015, American businesses invested about $1 trillion in information systems hardware, software, and telecommunications equipment. B. In 2015, American businesses spent $500 billion on business and management consulting and information technology services. C. Private business investment in information technology has grown from 21 percent of total invested capital in 1999 to 37 percent of all invested capital in 2015. D. Much of the money spent by American businesses on business and management consulting involves redesigning firms' business operations to take advantage of new technologies. E. Most of the business value of IT investment derives from organizational, management, and cultural changes inside firms.

B. In 2015, American businesses spent $500 billion on business and management consulting and information technology services.

An ESS supports which of the following? A. Decision making and administrative activities of middle managers B. Long-range planning activities of senior management C. Day-to-day processes of production D. Knowledge and data workers in an organization E. Transactional needs of the organization

B. Long-range planning activities of senior management

Which level of the organization is an ESS specifically designed to serve? A. Knowledge workers B. Senior management C. Operational D. End-user E. Middle management

B. Senior management

Which of the following statements about collaboration is not true? A. In business, a collaboration can last as little as a few minutes. B. Successful collaboration can be achieved through technology regardless of the organization's culture or structure. C. Businesses need special systems for collaboration. D. Business collaboration relies on the formation of teams that are assigned a specific task or goal. E. One business benefit of collaboration is improved innovation.

B. Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? A. Operational excellence B. Survival C. Competitive advantage D. Customer intimacy E. Improved decision making

B. Survival

Thomas Friedman's description of the world as "flat" refers to: A. the reduction in travel times and the ubiquity of global exchange and travel. B. the flattening of economic and cultural advantages of developed countries. C. the growth of globalization. D. the use of the Internet and technology for instantaneous communication. E. the increased use of global currencies.

B. the flattening of economic and cultural advantages of developed countries.

Which of the following types of system would you use to manage relationships with your customers? A. CLE B. KMS C. CRM D. MIS E. CLU

C. CRM

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system? A. KMS B. TPS C. DSS D. MIS E. ESS

C. DSS

Which of the following is a highly structured decision? A. Calculating the best trucking routes for product delivery B. Estimating the effect of changing costs of supply materials C. Granting credit to a customer D. Creating a new product E. Forecasting new industry trends

C. Granting credit to a customer

Personnel who design new products or services for a firm belong to which level of a business hierarchy? A. Production workers B. Service workers C. Knowledge workers D. Data workers E. Middle management

C. Knowledge workers

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support? A. Customer intimacy B. New products and services C. Operational excellence D. Improved decision making E. Survival

C. Operational excellence

Which of the following job categories is expected to experience the most growth over the next eight years? A. Software engineers B. Database administrators C. Systems analysts D. Computer support specialists E. Computer programmers

C. Systems analysts

Which of the following is an example of a social complementary asset? A. Distributed decision-making rights B. Incentives for management innovation C. Technology and service firms in adjacent markets D. A strong IS development team E. Training programs

C. Technology and service firms in adjacent markets

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations? A. Corporate culture B. Permissions C. Time zones D. Language E. Privacy

C. Time zones

Which of the following is an example of an organizational complementary asset? A. Laws and regulations B. The Internet and telecommunications infrastructure C. Using the appropriate business model D. Strong senior management E. A collaborative work environment

C. Using the appropriate business model

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: A. atmosphere. B. mission. C. culture. D. business process. E. environment.

C. culture.

Psychologists study information systems with an eye to understanding: A. how systems affect individuals, groups, and organizations. B. the production of digital goods. C. how human decision makers perceive and use formal information. D. how new information systems change the control and cost structures within the firm. E. mathematically based models and physical technology.

C. how human decision makers perceive and use formal information.

The three activities in an information system that produce the information organizations use to control operations are: A. input, output, and feedback. B. data, information, and analysis. C. input, processing, and output. D. data analysis, processing, and feedback. E. information, research, and analysis.

C. input, processing, and output.

Order fulfillment involves all of the following business processes except: A. assembling the product. B. checking the customer's credit. C. making customers aware of the product. D. submitting the order. E. shipping the product.

C. making customers aware of the product.

Disciplines that contribute to the technical approach to information systems include: A. economics, sociology, and psychology. B. computer science, engineering, and networking. C. operations research, management science, and computer science. D. engineering, utilization management, and computer science. E. management science, computer science, and engineering.

C. operations research, management science, and computer science.

The three principal levels within a business organization hierarchy are: A. senior management, middle management, and service workers. B. senior management, operational management, and information systems. C. senior management, middle management, and operational management. D. senior management, operational management, and service workers. E. senior management, data workers, and service workers.

C. senior management, middle management, and operational management.

The principal liaison between the information systems groups and the rest of the organization is a(n): A. CIO. B. CTO. C. systems analyst. D. information systems manager. E. programmer.

C. systems analyst.

Output: A. is information that is returned to appropriate members of the organization to help them evaluate the input stage. B. converts raw input into a meaningful form. C. transfers processed information to the people who will use it or to the activities for which it will be used. D. is feedback that has been processed to create meaningful information. E. transfers data to the people who will use it or to the activities for which it will be used.

C. transfers processed information to the people who will use it or to the activities for which it will be used.

How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2015? A. About $100 million B. About $10 trillion C. About $100 billion D. About $1 trillion E. About $1 billion

D. About $1 trillion

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance? A. TPS B. RPS C. MIS D. DSS E. KMS

D. DSS

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years? A. MIS B. DSS C. TPS D. ESS E. KMS

D. ESS

Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? A. Information technology infrastructure B. Business processes C. Information systems literacy D. Management information systems E. Information systems architecture

D. Management information systems

Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems? A. Knowledge workers B. Senior executives C. Operational managers D. Production workers E. Sales executives

D. Production workers

Using the Internet to buy or sell goods is called: A. e-business. B. an extranet. C. an intranet. D. e-commerce. E. e-government.

D. e-commerce.

Which of the following may lead to competitive advantage? 1. New products, services, and business models; 2. Charging less for superior products; 3. Responding to customers in real time A. 1 only B. 1 and 2 C. 2 and 3 D. 1 and 3 E. 1, 2, and 3

E. 1, 2, and 3

A ________ is a senior manager who oversees the use of IT in the firm. A. CFO B. CEO C. CTO D. CKO E. CIO

E. CIO

Which of the following is an example of a cross-functional business process? A. Transporting the product B. Paying creditors C. Identifying customers D. Assembling a product E. Creating a new product

E. Creating a new product

Which of the following systems would you expect to deliver integrated, personalized business content through a web-based interface? A. SCM B. TPS C. MIS D. DSS E. ESS

E. ESS

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making? A. An extranet B. MIS C. TPS D. CRM E. KMS

E. KMS

Which field of study focuses on both a behavioral and technical understanding of information systems? A. Operations research B. Sociology C. Economics D. Behavioral computing E. Management information systems

E. Management information systems

Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following? A. New products and services B. Customer intimacy C. Competitive advantage D. Survival E. Operational efficiency

E. Operational efficiency

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system? A. BIS B. KWS C. DSS D. MIS E. TPS

E. TPS

In ________, raw data is systematically acquired and transformed during various stages that add value to that information. A. the firm value chain B. the feedback process C. information processing D. the dissemination process E. an information value chain

E. an information value chain

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise. A. MIS B. enterprise applications C. e-commerce D. SCM E. e-business

E. e-business

RFID sensor-generated data on stored food items such as storage location is an example of: A. information systems. B. customer and product data. C. sales information. D. raw output. E. raw input.

E. raw input.